Adobe Acrobat Sign

I used to have no problem sending multiple documents at once for e-sign. I just drag all documents into the e-sign window and once the e-sign is done, I can just download each individual document separately.  But it's not the case anymore since about 1 month ago. Right now when I try to send multiple documents for e-sign, the system just automatically combines them into one document. And once the e-sign is done,  I can no longer download individual documents. Even though the 'download individual files' option is still there, it's just this one combined document available for download.  Anyone has the same issue? Any fixes? Thanks. 

Hi,I currently have an active Adobe Acrobat Pro.However, when I try to use Request e-signatures, I receive the following error:Could not SendYou are not authorized to send documents for signature.  

Signed up for a developer account, waited over an hour. Checked spam. Did not receive any email from adobe.

Hello,I’m having an issue with the Acrobat Sign Developer Edition registration and I would appreciate some help.I registered for the free Acrobat Sign Developer Edition and received the confirmation message stating that I would receive an email within approximately 30 minutes with a link to my new Developer account.It has now been more than 24 hours, and I still have not received the activation email. I have already checked my spam/junk folders.There is also something else I do not understand. I received an email from Adobe Community saying:“We’re glad to have you, wise_developere16c”I do not recognize “wise_developere16c” as my name or as a username that I chose. I’m not sure whether this is simply an automatically generated Adobe Community username or whether it is related to my Acrobat Sign Developer Edition registration.Could someone please help me with the following? Check whether my Acrobat Sign Developer Edition registration was successfully created or is still pending. Confir

I complete a form, then select e-signature.  Recipient receives the form blank.  It is removing all completed data from the form.Trying to fix myself, and notice when I go to add the signature recipient in, all the completed data is removed, and new empty text boxes are put in its place.

When I open or download the signed document in Adobe and try to save it, either using the “Disk” icon or the “Printer” icon, neither option allows be to save it.  When I use the Disk Icon I get the message - "The extension Microsoft Edge PDF Viewer says - Microsoft Edge was unable to save this PDF file. Please try again later".  When I try using the printer icon I get  -  "Couldn’t download – Download Error".  If I am ultimately able to save it, when I try to open it I still get an error message - “There was an error opening this document. Access denied”

Hi Everyone,I'm working on an Adobe Sign integration with a custom object and am facing an issue with associating Agreements to the custom object record.What I've configured:Created a custom object. Added a lookup field on the Agreement object to relate it to the custom object. Added the Agreements related list to the custom object's page layout.Issue: When I create an Agreement from the custom object's related list, the Agreement is not automatically linked to the custom object record. Instead, it appears only on the recipient object's related list (Contact in my case). As a result, no Agreements are displayed in the custom object's related list.I also tried creating a custom button and launching an Agreement Template using: {!URLFOR('/apex/echosign_dev1__AgreementTemplateProcess', null, [masterId=MyObject.Id, templateId='templateId'])} The Agreement is created successfully, but it still does not get associated with the custom object record.Has anyone encountered this issue before? Is

As noted in the title. Several users use e-sign daily, but for one user the interface and functionality just changed. Same version, all the latest of Acrobat pro. Tried full uninstall, delete folders, reinstall, did not work. Attached screenshots show the issue. The interface is completely different and the user cannot complete their work as the workflow is simply wrong. Also, I am aware that you cannot send an esign to only yourself - the issue is that the changed interface on this screen changes the workflow and we cannot figure out why this user has a different screen here than everyone else. 

I have incorrectly typed the same email multiple times when sending documents for signature and now, when i begin typing that same email, 10 of the wrong ones pop up and I need to sort through them to make sure I type the correct email. Is there a way to delete autosaved emails from Adobe Sign so that the correct one autosaves?

I created an NDA web form  for people requesting confidential information from our company. We will send the web form url to the requester within a template email. I wish that once completed and signed by the requester, the NDA gets routed back to a group that handles the approval within my company, without the requester having to enter the routin info. Is this possible?

I need to make an HR agreement that has already been signed in our Adobe Sign for Salesforce unable to access by anyone other than the Owner in Salesforce. If this isn’t possible, is there a way to delete the signed agreement record or remove the signed files from the record? 

Very frustrated here.  I've been trying to create a new template using adobe sign. Everything looks great except for the unwanted signature block added to the bottom of our documents.  We added signatures but not did not add the signature block.   When you go to sign the document, both the signature and signature block are at the bottom of the document. Sometimes adding an additional unwanted page.  I spent 1 hour with support on chat that they told us, "Adobe Sign doesn't add pages".  Well, it does and we can prove it. The support agent proceeded to go AWOL after some time.  They also wanted me to install Bomgard, which is one of the biggest no-no's in the security industry.  Bomgard is capable of looking at your entire computer, remotely installing apps, and for taking over machines - shame on Adobe for using this tool.  Yes - I have an IT security background. So the question here is why is Adobe Sign adding these signature

unable to send documents for signature - other users can’ I need help asap

Hello,I registered for an Acrobat Sign Developer Edition account using a new email address that had never been used with Adobe or Acrobat Sign before.The Developer Edition registration form was submitted successfully and displayed a message saying that I would receive an email with a link to my new developer account in approximately 30 minutes. However, I never received that email, including in my spam/junk folder.I have now successfully created and verified the Adobe ID associated with that email address. However, when I sign in, I only have access to the standard free Acrobat account and I do not have access to Acrobat Sign Developer Edition or the API application options.I need Developer Edition access to develop and test an internal integration using the Acrobat Sign REST API.Could an Adobe Community Manager please check whether my Developer Edition account provisioning is pending or stuck and help activate it?I can provide the email address used for registration via private messag

Hi everyone,I'm experiencing an issue with Adobe Acrobat Sign where agreement notification emails to one recipient are repeatedly being marked as "bounced and could not be delivered."The recipient's email address is valid and was receiving Acrobat Sign notifications normally until recently.I have checked the recipient's email hosting environment with the hosting provider, and they have confirmed that:The mailbox is active and operational. There is sufficient mailbox storage available. The domain's MX records are correctly configured. Adobe Sign's sending address has been added to the email server's allow list. Other incoming emails are being received normally. Their mail-server logs show no incoming delivery attempt from Adobe at the times when Acrobat Sign reports the messages as bounced. They have therefore confirmed that the message is not being rejected by the recipient mailbox, quota, MX records, or their incoming mail system.On the Acrobat Sign side, the agreement history shows:E

Why is Adobe Sign adding signature fields automatically? I have to go in and delete each one manually. Like below, except the document is 8 pages of this: 

Bonjour,Je souhaite obtenir un compte Acrobat Sign Developer Edition afin de développer et tester une intégration utilisant l’API REST Acrobat Sign.J’ai rempli avec succès le formulaire officiel d’inscription à Developer Edition. La page de confirmation indique que je dois recevoir, sous environ 30 minutes, un e-mail contenant un lien vers mon nouveau compte développeur.Cependant, je ne reçois jamais cet e-mail d’activation, y compris après vérification des courriers indésirables et des spams.J’ai effectué plusieurs tentatives, notamment avec une autre adresse e-mail et un autre Adobe ID. Le résultat est toujours le même : le formulaire est accepté et la page de confirmation s’affiche, mais aucun e-mail d’activation Developer Edition n’est reçu.Un représentant Adobe pourrait-il vérifier si mon compte Developer Edition est correctement créé et m’indiquer comment procéder à son activation ?Mon objectif est de créer une API Application et d’utiliser OAuth avec l’API REST Acrobat Sign pour

Bug – Adobe Acrobat Sign certification disappears after closing PDFOn Windows, after signing a PDF with Adobe Acrobat Sign, the document correctly displays “Certified by Adobe Acrobat Sign” and “Document certified valid”.I then save a local copy.In previous versions/workflows, when closing Acrobat, Acrobat prompted me to save the document again. The certification was then permanently retained.Now Acrobat no longer prompts to save when closing.If I close Acrobat and reopen the exact same PDF, the Adobe Acrobat Sign certification has disappeared.Workaround found: while the certification is still visible, using Ctrl + Shift + S / Save As and creating a new PDF correctly preserves the certification after reopening.Therefore, Acrobat appears to display the final Acrobat Sign certification without marking the PDF as modified / requiring the final certification state to be saved.This can result in users unknowingly sending a PDF without the expected certification.Please investigate the save-s

We are using Adobe Acrobat Sign in an enterprise environment, and I have a question regarding the sender email address displayed to recipients.We use Adobe Acrobat Sign through a SmartComms integration that generates and sends agreements for signature.Currently, when I send agreements for signature, recipients can see my personal email address because apparently I am the Adobe Sign user initiating the transaction.Our requirement is to send agreements on behalf of a business entity or team, so we would like recipients to see a generic email address instead of my individual email address.The generic mailbox belongs to the same organization and group as my Adobe Sign account.Is it possible to configure Adobe Sign so that outgoing agreements appear to be sent from this generic email address while I continue managing and sending the agreements from my own user account?If so how where and how can I configure it?Thank you for your help