Can no longer import adobe animate FLA files into after effects

[Sloppy Droz]

Every time I try to import a file from adobe animate in to After effects 2024-2025 it remains stuck at 0 then displays the error message "an error occurred while importing this file . Please try again". I have tried every troubleshooting method possible and spoken to Adobe customer service, no luck. Please help.

 

[Sloppy Droz]

Any updates on this issue so far?

[jenkmeister]

The Animate team have a future release in development right now which appears to resolve the issue. We are working to see if we can get the related fixes out sooner. 

[Sloppy Droz]

Thank you. I really appreciate this .

[Ulatek333]

I am really glad to hear this is going to be resolved. 

I really hope the fix can be released soon because I have a backlog of scenes waiting to be imported into AE.If its much longer I will have to skip post processing altogether.

[Warren Heaton]

@Ulatek333 

While the FLA Importer is prefereable, SWF files exported on the Animate/Flash side will import into After Effects as expected.  I'd almost forgotten how great the FLA Importer is until I had to go back to exporting SWF files manually.

[jenkmeister]

Looks like we have a fix ready. Here are the steps:

1. Close any open instances of AE and Animate

2. From Creative Cloud Desktop app, uninstall Animate. 

3. Restart your machine

4. Open Creative Cloud Desktop app

5. Go to "Apps" in the left sidebar

6. From the right sidebar, click the ... next to Installed Apps and choose Check for updates. 

7. Once the update check has been completed, go back to Apps and find Animate. 

8. Install Animate.

That should cause Animate to install and the configuration file that has been updated for this problem to be updated. 

You should then be able to bring in the .fla files again to After Effects. 

If you have any trouble with these steps, post back and we'll help how we can. 

[Ulatek333]

Just did this, and I can conform it works 😃

Thank you for fixing this, my life just got easier.

[Caroline27001166shnx]

It worked for me! Thank you - massive relief...

[sean387142314wto]

This solution did not work for me on a Apple M2 Ultra , Mac OS Sonoma v14.6, AE ver.25.2.2 // AN v24.0.9

[Toby5C93]

Yes this FIX solution clearly does not work at all - tried on multiple different macs all have the exact same issue after doing the manual update and following the steps described.

Just fix it properly... today!

[jenkmeister]

@Toby5C93 The fix worked back in May. I'm not aware it has broken again. The original issue stemmed from a change the Adobe Animate team made, not something the AE team has changed. If it's broken again, can you please let me know the Operating System you're on and the specific versions and builds of AE and Animate and we'll attempt to reproduce. 

[Toby5C93]

As indicated, the fix is not working. Tried on multiple devices resulting in the exact same error.



Multiple devices ranging from
Macbook Pros 16' M4 - 15.6.1 (24G90) Sequoia
Macbook Pro 13' M1 - 15.6.1 (24G90) Sequoia

Latest adobe updates and patches applied using the Adobe Cloud tool:

AE = 25.4.0 (Build 86)
AN = 24.0.10 (Build 14)

[Toby5C93]

@jenkmeister - Please see above

[jenkmeister]

Thanks. Touching base with the Animate team to see what they've done. 

[kglad]

@jenkmeister 

there's a future for animate????

[Toby5C93]

I think Animate has a great future, they just need to embrace a better selection of export formats - its getting a bit limited.
Native animated SVG and Interactive SVG support is curiously missing. (Keyshape is eating Adobe's lunch here)

Alternatively roll Animate into AE

It still remains the cornerstone of our vector animation workflow. It's awesome.

Granted the app still has a horrible random crash bug which has been present for ages.
Fortunately it now does an auto save allowing you to recover somewhere close to where you last were.

[kglad]

@Toby5C93 

animate has a great future???

[Toby5C93]

Definitely, I guess you've never used it?

[jenkmeister]

I've talked to the Animate team. The issue is restricted to MacOS, FLA import seems to still work on Windows. They are identifying the break and working on a fix. 

[kadyn_8439]

Any news of the mac isuue?

[Toby5C93]

Yes hows the fix going?

[Toby5C93]

Chat has moved here to a new thread:
https://community.adobe.com/t5/after-effects-bugs/unable-to-import-fla-files-into-ae/idi-p/13575254/......