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FAQ: What information should I provide when posting, or What do you need to know to solve my issue?

Adobe Employee ,
Jun 25, 2012 Jun 25, 2012

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When asking a question on the Photoshop Elements user-to-user forums, you can make it easier for folks to help you by proactively providing the answers to the following questions:

  • What version of Photoshop Elements? Include the minor version number (e.g., Photoshop Elements 9 with the 9.0.3 update).
  • Have you installed the recent updates? (If not, you should. They fix a lot of problems.)
  • What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac".
  • What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
  • If you are getting error message(s), what is the full text of the error message(s)?
  • What were you doing when the problem occurred?
  • Has this ever worked before?
  • What other software are you running?
  • Tell us about your computer hardware. How much RAM is installed?  How much free space is on your system (C:) drive?
  • Has this ever worked before?  If so, do you recall any changes you made to PSE, such as adding Plug-ins, brushes, etc.?  Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?

Screenshots and sample movies are often very useful in showing exactly what you're seeing, and can thus make getting an answer faster and easier. FAQ: How do I capture and post a screen shot or video?

Also, please do everyone a favor and check the Photoshop Elements FAQ list and also do a quick Photoshop Elements Community Help search to see if your question has been addressed already.

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