FIXED Issue: Export mode fails to load in Premiere Pro 23.2 and 23.3

[Francis-Crossman]

We are aware of an issue that prevents Export mode from loading for some users. When clicking Export in the header bar, a loading spinner is shown, but export mode fails to load.  Selecting File > Export > Media or using the keyboard shortcut Command/Control+M, there is no result; you just stay in Edit mode.  In these situations, exports won’t work in Premiere Pro.  When in this state, Quick Export also fails to function.

This issue is known to affect Premiere Pro versions 23.2 and 23.3 on Mac and Windows.

If you are experiencing this issue, please update to version 23.4 or later to get the fix

If you can't update to 23.4, here are some workarounds to successfully complete your export in 23.3, 23.2:

Workaround #1 – Export with Media Encoder (RECOMMENDED)

1. Launch Adobe Media Encoder.
2. Select File > Add Premiere Pro Sequence.
3. Navigate to your project file on disk and use the subsequent dialog to choose the sequence you want to export.

Workaround #2 – Reset Premiere Pro preferences

1. Hold the option key while launching Premiere Pro.
2. Choose Reset Preferences in the “Reset Options” dialog.
3. Exports will now be successful.

Workaround #3 – Avoid using the “Match sequence preview settings” preset

1. Do not choose the “Match sequence preview settings” preset in Export mode
2. Choose another preset such as “Apple ProRes 422 LT” which will make a MOV file and match the sequence resolution, framerate, and preview render format (the same result as choosing Match sequence preview settings) –or– “Match Source - Adaptive High Bitrate” which will make a high-quality MP4 file.
3. If you use “Match sequence preview settings” once, you will have to reset your preferences to export again successfully.

Our engineers understand the problem well and are currently working on a fix. We’ll update this post when it becomes available.

[Michael Grenadier]

megadouble and severin...  please read my latest post and answer the questions and try my suggestions in a systematic fashion...

[Zotapay IT5C3C]

Premiere Pro 23.3.0 is not exporting.

I am working and editing on MacBook Pro.

After I did the last update to 23.3.0 (Adobe Premiere Pro), the Premiere Pro didn't even show me the export window. Also, I made the latest update for the Mac (13.3.1). 

 I did restart and also tried to delete and re-install Premiere Pro. 

In addition, I followed the instructions given to me by the support team. (as indicated below).
In this case, I don't have the option “Virtual Memory” to make the change in the Preferences for some reason.

"Is Premiere Pro Not Exporting?
If Premiere Pro is not exporting your latest project, there’s a chance that it could be related to the “Virtual Memory”. There’s a simple fix to this.
If you change the rendering optimization preferences in Premiere Pro and change it from Performance to Memory – this will solve the problem."

Please guide me to solve this problem.

[Ewan29544156bfnj]

Following: I am having exctly the same problem and have tried the 'performance to memory' option.

[Ann Bens]

Please give system and version information as performance to memory is no longer available.

[Zotapay IT5C3C]

MacBook Pro. 2019.
Processor: 2.3 GHz 8-Core Intel Core i9.

Graphics: 

AMD Radeon Pro 5500M

4 GB
Intel UHD Graphics 630 1536 MB.

Memory: 32 GB 2667 MHz DDR4.

macOS: 13.3.1 (22E261).

Premiere Pro: Version 23.3

[Ann Bens]

Where is this performance to memory coming from?

[Zotapay IT5C3C]

Sorry I don't understand your question, can you please explain ?

[Remote Index]

Ann Bens,

Note your link lists "update" as the second step. This is probably not a good way to go about troubleshooting, particularly if the poster is in the middle of a large project.

R.

[Remote Index]

JordanTetewsky,

You've given very little information about your problem which makes it difficult to assist.

These threads may be discussing the same problem you are having:

https://community.adobe.com/t5/premiere-pro-bugs/export-page-doesn-t-open-in-premiere/idi-p/13725996

https://community.adobe.com/t5/premiere-pro-discussions/export-window-won-t-open-just-a-spinning-blu...

R.

[Ann Bens]

Link is Adobe recommendation.

As of now we dont know anything so assuming its just a rant.

End of story.

[Jay@Studio709]

After many months of working in Premiere Pro and it working perfectly, I ran into this problem, the export feature will not launch. All I get is the rotating circle. I also noticed in my last exoports (when it was working) that my colors were way off. HELP!

[Remote Index]

Ann Bens,

"As with any software, we do not recommend updating when you are in the middle of a large project. The best time to update is when you’re between projects or working on smaller pieces."

Adobe best practices 

Adobe's Kevin Monahan 

Users Carlos Ziade & Neil Haugen

Here's one from User Ann Bens 

"General advice has always been: dont update/upgrade when working on a large project or with a deadline."

R.

[Ann Bens]

I know all about that, but sometimes people don't have a choice. There are two sides to the story.

There are more questions in the link to be answered.

But hell, what do I know after using the software for nearly 25 years.

Just leave it at that.

[Remote Index]

"I am a professional who knows adobe products inside and out. Please do not assume I'm an idiot here."

"But hell, what do I know after using the software for nearly 25 years."

I think a lot of people can relate.

R.

[becci lange]

Hi,

out of nowhere i cant export my videos. Its just not loading.

When I click on fast export, nothing opens and when I click on export next to import/editing its not loading just the loading circle. i already deleted and reinstalled premiere pro

also I started my laptop again.

Pls help!

[Akinwale]

I'm currently experiecing the same thing since last night. Kindly help!

A client's job is at stake.

[javierm7932635]

I cannot export my videos from premiere pro when I click on the export option in premiere pro the wheel in the center stays spinning and it does not allow me to export any video I have changed the account to several computers and the same thing happens to me with the latest version del premiere pro.

I have uninstalled the entire Adobe suite from my computer, I have reinstalled it and I still have the same problem

I need a solution to be able to continue with my work since my clients ask me for the final videos...

[Jake22618755xx02]

Does anyone know why when I try to export there is just the spinning wheel & nothing happens?

I've been making videos for a number of years doing exactly the same process, however today when I go to export, the next page doesn't open & an endless spinning wheel appears!

I could do with solving this asap, as I've got a number of projects I need to complete.

Thanks

[Ann Bens]

Workaround:

File > Export > Send to AME

Tried trashing preferences.

[Ann Bens]

Workaround

File > Export > Send to AME

[BenShakespearePhotos]

SOLVED for me on a PC too!

Only pain is I had loads of customer workspaces - but this morning I hadn't even been able to export via Media Encoder. Renamed the folder and Export is back. Thanks!

[Akinwale]

You’re a life saver. It worked. Thank you

[Ann Bens]

File > Export > Send to AME

[mjgnyc]

It has to do something with your preferences being stored in iCloud and not fully syncing. You can try exporting with Media Encoder or reset your preferences when you need to export.

Hoping for a fix for this soon. Its really annoying

[kglad]

<moved from enterprise&teams>