Bug Reports

where there is high level of audio it shows small

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Hello, i just got the "full adobe suit" through Academic software and i am unable to download any models and textures because it states "Access denied! You don't have permission for this action! Please contact your account administrator" even though i am the owner of this account. can something be done about that ? i dont think my school manages my account too, they dont even know a lot about adobe themselves 

When I enter https://substance3d.adobe.com/assets I'm unable to see the preview pictures for the materials - is there a problem with the site? It worked yesterday ...

what gives? i had around 189 or so credits left for substance source. moved my account as required. that should have been the end of it. did you guys seriously just delete all my credits? that i paid for via former sub? really and now am I to assume I need to have a sub to access those said credits? please explain to me what is happening so I don't misinterpret things.

For well over a month now I've not been able to download assets from 3D assets and just have the dialouge box telling me to subscribe, even though i've got an active subscription.Unlike multiple other forum posts I can absolutely guarentee this isn't a wrong account logged-in issue, I also tried going through customer support multiple times, to no avail. The last instance they just shrugged and closed the ticket, telling me there is no issue on their end. Although i've even tried logging in on other hardware and still have the same account issues.Is there something I, and apparently 3 seperate customer support attempts are missing here? does substance 3D painter / modeller subscriptions no longer allow for me to download materials since they've taken the mutliple hundred account point i'd previoiusly had to transition to a "limitless" system?It's getting pretty frustrating and surely I'm not the only one getting sent in circles. 

Clicking the blue Subscribe button on this page for instance...https://substance3d.adobe.com/assets/allassets/ac16e35a12e015bdc15acaa5f8d0d70dc21e2d73Always takes me to this page.... As a user I'm expecting it to take me to subscription options for accessing this kind of downloadable content.Using MAC OS, Sequoia 15.5 in Safari. This occurs on content (materials/models/lights) that I have not previously downloaded as those assets I can download without issue. Thanks! 

I have a free educational license.  I want to access the paid assets.  I can't.  I tried to upgrade my account by paying the subscription fee. It won't allow me to, as it will only allow me to purchase an educational version which it says i already have.  So is there no way access these on a student account? and please don't suggest contact your IT dept... 

I have a Substance 3D Texturing subscription but i can't download assets. I get directed to the subsciption page. I allready logged out and in again, but i still can't download any asset. What i am doing wrong? Best regardsAsta

I tried contacting support, but after the first person not understanding I meant assets (after 10+ mentions of it), the second person being the wrong department, and the third also not being the right department - all of whom transferred me to a deadend chat that said no one was online- I'm here on the forum.Basically - my plan says I have access to the adobe substance 3D assets... but I don't - it is saying I need to upgrade. This feels like wither a bug or false advertising

I'm currently paying for the individual access plan for Substance 3d but cannot download any of the assets from Adobe. Plan says I should get 50 downloads per month. Please help!

I am unable to download 3D assets but I have purchased the Substance 3D Collection it says I should have 50 downloads each month but I currently have 0 available downloads. Thank you for your help

I had about 250+ points before the recent change (wow no warning, really?) I'm working on a project and have a deadline very soon, so I figured I'd "subscribe" so I could at least complete the project before it's due but now I can't download any new assets even with a subscription. This is increadibly frustraiting and I can't see any real professional using substance in the future at this point. Thanks for any help in advance.

I subscribed to a plan that includes substance 3d assets but on the 3d asets page it says there are 0 downloads available. I clicked on the link to subscribe to a plan that has downloads for 3d assets but it says I already have one. So why then does it say I have no downloads available? The attached picture is proof I have a plan that includes 3d assets

Hello,I found very disapointing that web player does not work well, my client cannot go see their projects that I created (From Adobe Dimension). Anybody knows if this will be fix shortly? Thanks!

Hey Guys, I subscribed to Collection WITHOUT the trial. I cant Access any Assets and immediately Need Access. All I See is a subscribe Button. 

I am having the Adobe Substance 3D texturing subscription since more than a year and now i am trying to create some 3d scenes however i could not download 3d models from the Assets. My first try was cliking on doanlod in the Creative Cloud Desktop, no matter how many times i click on doanlod. nothing happens. Then i opened the Assets website and there, whenever i try to doanload assets i get the option "Upgrade" instead of Download??.. when i select "Upgrade" out of curiosity.. it asks me to buy the same subsription which I already have ?! ... further , i do notice it would allow me to doanload a very small amount of 3d assets only which are tagged as "FREE" .. but then again , how am i supposed to use my 30 downloads per month if i can only access 221 items ? Why i cannot download any asset i desire ? 

I cant download assets even with a subscription. I just see "subscribe" instead of download. I dont know whats the reason, help me please

Hello,I recently purchased the plan for Substance 3D Assets compatible with Twinmotion. However, when I attempt to download a texture, it doesn’t seem to work. Am I missing any steps or requirements?Thank you for your assistance.

Adobe has taken my money, but Substance Asset library just asks me to "SUBSCRIBE" to access any sbar materials.  

Posted about this 3 days ago, problem is not solved yet. Here are some screenshots from store  This is a screenshot from home page and benefits page of my subscriptionCan you please help me get my substance store credits?    

I have Substance subscription and I`m downloading a lot of SBSAR materials, however recently I`ve tried to download model:https://substance3d.adobe.com/assets/allassets/ed4881756af1327d0243ac4999d3e8df31091732?q=sample&sort=-searchScoreAnd its not working through the app, while in browser I don`t have download button for it, only "Upgrade" which redirects me to the subscription plans

Hello, I have a question, I subscribed to Substance 3D for Students and Teachers plan but I can't download assets on Substance 3D Assets. Is it not included in the plan?

I have adobe Enterprise with a university can't download substance assets, Im login in etc. I thought I had access to assets if I had enterpirce ? 

Hi, I'm a student but when I try to request for a student license to use Substance, I get an error message saying, "APO codes not available for this product" and "please correct errors before summiting this form"I asked my classmates and professor, and school if they knew what was wrong but they never encountered this before.Please help me and thank you