Account, Payment, & Plan

I am canceling my AI Assitant. Why can't I do this on my account on my own??? Please cancel the AI Assistant for me NOW please. Thank you Roy Herman <phone # removed - kglad>

Hello,   My username is Mohammed razan but I forgot my account email address... '************@*****.com '   Can any Adobe administrator check the system and provide my email address...   I want to know what is my Mohammed razan account email address    Email removed by the mod

I had to create another account to request any kind of help from Adobe support...I'm trying to log in to my original account, but when I log in, I'm forced to create a new password. To create this new password, I need to receive the code at a phone number I haven't had access to for years.I try to log in by entering my email address, the code arrives in my email. I enter the code, and right after entering the code from the email, it asks me to enter the code that was sent to the cell phone, which I don't have access to, and I have no other option to click. I don't know what to do because I have three assignments due in one day, and I don't have access to any of my apps, and I don't have the money to subscribe to another plan on this account.I can't get phone support in Brazil, and the chat can't solve my problem.

Bonjour,  Je viens de créer un compte Adobe avec une adresse mail erronée. J'ai été déconnectée du compte Adobe et pour me reconnecter, Adobe demande une procédure de double vérification : je dois entrer un code envoyé sur l'adresse mail associée au compte Adobe. Or cette adresse et sa boîte mail n'existent pas. Je suis donc bloquée car je ne peux pas me reconnecter pour modifier l'adresse mail. Pouvez-vous m'aider ? L'adresse mail erronée est <removed-kgla> et l'adresse correcte est<removed-kglad> En vous remerciant par avance pour votre aide,  Bien cordialement

Hallo Community,ich habe am 12.8.25 ein Creative Cloud Pro-Abo abgeschlossen.Daraufhin wurde mir der Betrag von 116,99 € zwei mal abgebucht. Mit zwei verschiedenen Rechnungsnummern.Das eine Abo habe ich am 22.8.25 gekündigt. Das Geld wurde zurücküberwiesen.Das andere Abo würde ich auch gerne kündigen. Allerdings taucht es in meinem Adobe-Konto nirgends auf. Nicht in der "Creative Cloud" und nicht unter "Bestellungen und Rechnungen".Ich würde das zweite Abo gerne fristgerecht kündigen und das Gehalt zurückerhalten.Nur wie?Mit freundlichem GrußMaik

Tenho o plano da creative cloud pro, o pagamento está em dia, porém a assinatura de todos os meus aplicativos está como expirada e não consigo usar nada há dois dias!   [Mod: Moved to the Account, Payment & Plan forum]  

Adobe me cobro dos veces la mensualidad, las app han estado fallando y no puedo comunicarme con nadie de servicio al clientes

Hello,I have a problem. Every month, €36.29 is deducted from my account for an ADOBE service. I have no idea what it is for, and more importantly, I don't know which account it's coming from...I checked all my accounts, but there is no active subscription anywhere. There is probably an account where it is activated, but I don't remember it.Is it possible to contact Adobe directly by email? I used the bot, but it's useless...Thanks

i want to cancel my subscription

I wanted to try out adobe after effects but i forgot to cancel the payment. i heard of the 14 day refund window but i can not find it. i need help with with it because it is saying that i also had adobe stock, i believe i looked at it but i never made the purchase. i hope adobe fixes it and makes it easier to find things. it already payed for the after effects but it says i owe 30 dollars for adobe stock. i can not do that because i don't have enough money, and i can't cancel the adobe stock because i have to pay first. if i could have assistance from support crew i would like to arrange something so that i don't have to pay for the stocks and i can cancel the payment.  and so i can refund adobe after effects. sincerely Bradyn R  

Hi everyone,I recently switched my subscription to the Adobe Creative Cloud – Teacher/Student plan. The change was already showed in my credit card, but Premiere Pro (and some other apps included in the plan) are still not available for installation in the Creative Cloud desktop app. When i go to the plan in Adobe Account, still shows my old plan. What I’ve tried so far:Signed out and back into the Creative Cloud app.Cleared the Creative Cloud cache.Checked my plan under Manage Plans (it shows correctly as the Teacher/Student plan).Despite that, Premiere Pro still doesn’t show up in the apps list.Has anyone experienced this issue before? Do I just need to wait for the plan to update, or should I contact Adobe support directly?Thanks in advance!

I previously had an Adobe student subscription, but I took a break from school and my account was automatically changed to a regular subscription. I'm now back in school and would like to revert to the student pricing without canceling my current subscription and signing up for a new one. Is there a way to update my existing subscription to reflect my student status again?

I wanted to cancel my 7-day Premiere Pro subscription, but I get an error message every time, and after reloading, the subscription appears canceled. However, 25 Euro was still debited from my account, and the subscription is no longer displayed. Please request a refund and help resolve the issue. When I access my current subscriptions again, none are displayed either.

If you don't cancel before the month end, they will bill you for the next and you can't get a prorated refund. TERRIBLE PEOPLE.

literally stole $200 dollars from me for a subscription I never signed up for or used. Somehow they put me on an annual plan and charged me an extra $50 to cancel my subscription. Worst customer service and company OF ALL TIME. I highly recommend staying away from these scammers and their products.

So I go to small ran school, and we recently made emails but they end in .com. The school just made them real fast so we can use google class room, But I make content and would like to get discounts on adobe products so the discounts would help me a lot. So I was wondering if there is a way to verify i go to school and would be elidgable for the discounts?

Nope, not your usual, forgot password or username. I signed up for a free trial, and, I guess, entered a wrong email address. Now I can't log in to do anything and, of course, Adobe has my CC details so they'll be very happy to bill me, even though I can't access what I've paid for.   Tried chat, but that's an endless loop of stupid robotic (and 100% useless) answers that terminates before I can speak to a human.   Does anyone have ideas on how to talk to a real person to get this resolved?   [Moderator moved the thread to the correct forum]

Hi All,I'm after some help about the adobe cancellation fee. I have been subscribed to the annual adobe plan since being a student back in 2023 for a monthly charge of about £60. I have recently gotten my first full tiem job where an adobe license is supplied and now wish to cancel my personal license. I initially subscribed to adobe in the month of september 2023 and when I now go to cancel my subscription... 2 years later It's demanding i pay a cancellation fee of over £300, I understand it's because it's renewed my yearly subscription but it even states after 14 days of purchase you can cancel without a fee. Can anyone help me with this? It's ridiculous after subscribing for 2 years I need to pay an exit fee of £300+!!Happy to answer any questions

Hi  I've been Adobe's customer for many years. Now I've learnt how you're treating loyal customers.  This means 50% price increase. shame on you...

Hey- First I want to say that I have desperately been searching for a way to contact adobe and this is the best I could find which is evil but I guess the blatant scam Adobe has been doing to my life is evil enough to post publically. So, a few years ago I was trying to do a project for graduate school and I guess I accidentally started an Adobe free trial with my work account. I am a public school teacher. When I tried to access the applications, it was stated that my work device does not allow these apps to be installed, so I moved on to something else. Since then, I have had a charge on my account monthly for $70 that I could not figure out where it was coming from or why I was getting charged. For a long time, I figured it was a medical charge having to do with my medications- but only recently did I realize it was coming from this evil company. I tried to cancel it - and it tells me I need to "contact admin" in order to cancel this insanely expensive subscription th

Hello, I would like to cancel my subscription with my another account as this is my student account. I have graduated from the school last year and now I cannot log in to the account and cannot cancel it as well. Can anyone help??????? Best,Eric

Hi, basically I was filling the sale for students, I paid for Photoshop, then the site sent me to give information about schools and I mistakenly quited the browser without finishing the progress. My money were taken, the process isn't shown as paid so I cannot cancel it. I have no idea what to do. I don't want the program anymore and I want my money back but I cannot find an option to do so, because the only confirmation that I paid is on my bank account.Thank you for help in advance.

Trying to cancel my trial but it shows an error on the page i als0 see theres something worn with my payment method but i cant even update or change it.

I need an answer for this, I signed up for 30 30-day free trial and 9.99$ the following month. Why I am being charged right after I sign up? 

Hello,   Could you please help me? I already have a yearly subscription paid, but I noticed that, by mistake, I might have used a different email address. On my phone, I am logged in with <emails removed - kglad>   I don’t understand what happened, but I definitely don’t want to be charged for two subscriptions. Could you please assist me with this?   Thank you very much!   Best regards, Oana