Account, Payment, & Plan

I made a portfolio for my work and was using it for the past one year under my school. After I graduated, the subscription got cancelled and Adobe Portfolio also deleted my portfolio. I want to get access to the same one after payment renew. Is there a way to do it? 

Hello: there is the payment charge today $122 in my account, could you please cancel it.  I bought the apps only for my kid used in summer camp, since camps over July 25th he didn't used anymore. Thank you  

Is there any way to cancel the pending transaction regarding an adobe stock photo subscription? Thanks.

Hi, I just looked at my creative cloud subscription and saw that the monthly price increased by 68%.  How is this fair?  I'm just a hobbiest photographer who has been paying for CC for years with almost no use, and now having to pay significantly more.  Prices are going up everywhere, but not at 68%. I certainly didn't get a 68% increase in my pay.  It's just disgusting what you have done.  Shame on you Adobe.  If you're the sort of company that is willing to bleed people, then I'm no longer willing to support your organisation.   Subscription has been cancelled.  I know my complaint will fall on deaf ears, but if everyone did the same thing, then maybe you'd get the message. Regards,Sijmen.

Sehr geehrte Damen und Herren,ich habe mich in mein Adobe-Konto eingeloggt und sehe dort kein aktives Abonnement.Dennoch wurden von meinem Bankkonto im Juni und Juli jeweils zweimal 23,99 € abgebucht.Ich bitte Sie, mir dies zu erklären und die beiden Beträge zu stornieren.Außerdem möchte ich das Abonnement kündigen, da mir nicht klar ist, wie es überhaupt zustande gekommen ist.Vielen Dank im Voraus für Ihre Unterstützung.Mit freundlichen Grüßen,Jasna 

So i got a subscription, i was sure i deleted it, but when i got money yesterday, it auto payed for the subscription.. and ive barely touched this app, like ive used it once, and i want to get the money back, Thanks in advance to any help.

I want to remove my VAT ID. Whenever I delete it from my billing method it keeps reappearing. I do not know if I should change my plan (so that the price perhaps readjust without the VAT ID) but I also don't know why it is so difficult to find a direct way to contact with someone in the support group. I cannot find a way to chat. I am using Adobe for years and I feel so bad not finding a solution in that simple issue. I am feeling helpless. If anyone knows please help. Thank you

Chciałbym anulować mój plan Adobe Premiere Pro, ale nie chcę płacić opłaty za wcześniejsze zakończenie (147,75 €). Nie korzystam już z programu. Czy mogę zakończyć subskrypcję bez tej opłaty?

United States/Canada: 1-855-650-7555, This number is a fake number that comes up when doing google search for Adobe billing customer service. Automated service answers and says that you have been choose to receive $100 in Adobe bucks for future purchases and instructs you to dial 1 for the next operator. From there they ask your name and bank account information to find transactions that you are questioning. I didn't even question it until they hung up on me and I called back and told the next operator what had happened and she then started to offer me some weird deal and I called her out on it and she hung up. 

Hi,  I've been using lightroom for over a year now, and my credit card expired on 1 Aug, and I resubscribed with a new card on 3 Aug but my lightroom app does not recognize the new subscription. I have not been able to access any premium features and my work is severely impacted. I have been accessing Adobe support since 3 Aug, as well as Samsung support, talking to agents and on the phone for HOURS and no one can seem to help. Adobe says Samsung needs to fix it, and Samsung says Adobe needs to fix it. This is super frustrating and the money is off my account but Adobe can't seem to find the purchase and Samsung has no involvement in refunds of third party apps.  If there is anyone that can assist that isn't just reading off a script, that would be appreciated.  

Hi all, I hope this is the right place. I'm sure I haven't posted here before. Anyway, a long time ago I had a subscription to the Photography lan, that ended, I didn't renew, but now I have started the Lightroom 1TB plan. My question is, under the "Essential on your plan" area, one thing there is Photoshop express. It gives me the option to add to mobile, but when i do I don't have access to premium features. I'm guessing then that though it's there and offers me the download, it's not actually part of my plan, but a restricted app purely for upsell? Any help appreciated. Thanks

Support needed to cancel the subscription, please let me know when to contact. Thank you

Hello, I am using cloud based LightroomToday I renewed my monthly subscription to Lightroom using Apple, which has verified the subscription is indeed active and I have been charged, however when I log into Lightroom or Adobe Creative Cloud it says my subscription has expired. I have logged out and back in multiple times across multiple devices, but to no avail. I need Lightroom for work. Any help would be appreciated.

bonjour peux-t-on modifier la date du prélévement adobe pro, si oui comment procéder merci 

I renewed my CC plan on June 15th. I purchased a new plan, but I haven't been able to manage my plan for a month. It said I'd be able to manage my plan soon. But now, even though I've received payment, it says there's a billing issue. No matter how many payment methods I enter, the problem persists. This is a very serious problem, and I can't find anyone who can help me resolve it.

I have another adobe account under the email [Personal information removed by moderator.] but that email address is defunct. I previously canceled my subscription on that adobe account (since the email no longer worked) but this month my credit card was charged again. I've forgotten the password to that adobe account so I can't log in to see what happened. Is there any way for me to cancel the subscription on that account and delete that account completely, since the email isn't working? Thank you!

Why it is now very hard perhaps impossible to contact Adobe support by sending email to support@adobe.com Days, weeks almost 3 months, I have not yet received answers from Adobe. Is there anymore know what other email address that can be used to contact Adobe Support Centre?  Rgds, Budi 

Hola, mi plan se renovó el 14 de julio de 2025, pero lo cancelé inmediatamente. Ya aparece como cancelado en mi cuenta. Solicito el reembolso completo, ya que la renovación fue reciente y no he usado el servicio.

Why will the cost go up without any notification prior? I just went in to change my card and noticed my next billing date I will be charged $14.99 instead of the 9.99 ive been billed for the past several years. I did not change my package. Where is a phone number so we can call and talk to a person?

Hey all.. I have headache because it's impossible to TALK OR MAIL to someone who's working at Adobe...I wanna exit my plan because i have had it for 1 year now.. but i will have to pay for early Exit ni matter what....hate this...All you can talk to is AI and robots.....

Hello ive been using creative cloud for the past 2 years, however do to an increase in cost today i decided to cancel my plan, originally it was 19,99 and now it is 39,99. Since its the first of the month adobe renewed my suscription charging me 39,99, it was fine nevertheless i decided to cancel my subscription, during the cancel process adobe offered me a new deal, to give me 12 months 50% off, only charging me 19,99 until august of the next year, i of course accepted since its the price i was originally charged since the beggining. During this process adobe made me pay 19,99 for the new plan, which i did, and specifically told me that  they would refund the 39,99 due to the change of plans, adobe told me that this process would take an average of 5 business days. However i noticed that i was charged an extra 39,99 for no reason at all, i dont understand where this charge comes from. Basically i was charged 39,99 because Adobe renewed my suscription since its the first of the mo

Since there seems to be no easy way to contact support about to get a refund, I'm posting here. I've had my Adobe account for a while but I don't use it at all anymore, I got charged today and canceled immediately and am interested in a refund. There's not support forum and no support email, how do I get a hold of Adobe support for this??

QUIERO CANCELAR MI PLAN, NO ME CANCELARON MI PLAN DEFINITIVAMENTE COMO SE LOS PEDÍ, SOLO ME HICIERON UN REEMBOLSO 1 MES Y LOS SIGUIENTES MESES SIGUIERON COBRÁNDOSE ( JUNIO, JULIO Y AGOSTO 2025), AHORA QUIERO PONERME EN CONTACTO CON EL SERVICIO AL CLIENTE Y ME SALE QUE NO FUNCIONA, PARECE QUE ADOBE ES UNA PÁGINA DE ESTAFADORES, QUIERO MI REEMBOLSO DE ESOS MESES PORQUE NO ES NADA JUSTO QUE UNO ESPERA QUE LE CANCELEN EL PLAN DEFINITIVAMENTE Y OH SORPRESA VOY A VER MI ESTADO DE CUENTA Y SE HAN DEBITADO TODO ESTE TIEMPO, APARTE DE ESO YA DE UNA VEZ QUIERO ELIMINAR MI CUENTA DEFINITAMENTE, NO SIRVE EL PROCESO DE CANCELAR PLAN NI EL SOPORTE TÉCNICO, ¿CÓMO ESPERAN QUE UNO LO HAGA?ESO ES UNA FORMA DE ROBARLE AL CLIENTE ADJUNTO CAPTURAS DE PANTALLA DONDE SE EVIDENCIA LO MAL HECHO QUE ESTÁ SU SISTEMA, CÓMO PUEDE SER POSIBLE QUE SE BLOQUEE PARA QUE DE TAL FORMA UNO NO PUEDA CANCELAR EL PLAN.QUIERO MIS $149,94 DE VUELTA, PORQUE YO YA HABÍA CONVERSADO CON SOPORTE AL CLIENTE DE QUE ME CANCELEN E

I want to cancel my Adobe Cloud Pro subscription. My account page says the renewal date for this subscription started on August 2nd. I payed the fee for this month. Now, on the 4th of august I want to cancel my plan. It says I have to pay a cancellation fee of EUR 436,17. According to the cancellation policy I will receive a full refund within 14 days. It seems I am cancelling within this window? Why do I have to pay the cancellation fee? Please help!See images below for reference:

I did a test, and I didn't find what I wanted, besides the price being too high for what I need, I made the mistake of forgetting to cancel, on July 12th they started charging, today, the 26th, within the 14 days to cancel through the website, they want to charge me an absurd fee, and I have no one to complain to, beacause its a saturday on my country Brazil. I didnt even use anything of the product!