Account, Payment, & Plan

i did cancel the plan right after i registered for the free trial but an error occurred during the cancellation. and its been charging me twice already. first on july 9 and today, july 22.  ive checked all my emails but unable to retrieve the plan details. is it possible to just cancel it inside the photoshop app? need help asap, im losing patience

Good morning,I changed the payment method for my 20GB Photography plan from monthly to annual. Since making this change, I've received the attached message, which prevents me from proceeding. At that point, I exit by Lightroom Classic and restarted the program, which worked well.How can I resolve this issue?Thanks, Bye

Hi, I understand that the refund policy typically allows for cancellations within 14 days. I’m aware that my request comes on the 15th day, but I hope you might kindly consider making an exception in this case. I subscribed to Illustrator on July 8th, but due to unexpected personal issues, I wasn’t able to use the software at all. I only realized the charge today, and I immediately reached out. As someone who plans to use Adobe in the future, this situation is truly unfortunate for me. I’ve always held Adobe in high regard, and I hope this experience can still reflect the kind of customer care Adobe is known for. I’m sincerely asking for your understanding and support in this one-time situation. If it’s at all possible, a refund would be deeply appreciated. Thank you so much for considering my request. Best regards     <Title renamed by MOD>

Hey. I tried out the 7 days free photoshop. But now i cant quit it. Since two days it says that "die Verwaltung dieses Abos wird in Kürze möglich sein " meaning "managing this subscription will be available soon". Has somebody had a similar experience ? Tried to find a contact email or telephone number but couldnt find any....

Witam. Otrzymałam fakture imienna a potrzebuje korekte tej faktury na dane firmowe. Jak i z kim sie skontaktować w tej sprawie? Chat bot nie jest w stanie pomóc.

I made a purchase today, but realised that I did not need it. I cancelled the purchase within 24hrs or my subscription, but have not recieved and email confirming my refund yet. Please can someone assist me and correct the error. RegardsCarmen    

I’m using the Adobe Photography plan and trying to purchase Adobe Firefly credits, but every time I attempt to pay, I get this error: We couldn't process your payment. Please check your payment details. If the issue persists, try another payment method or contact your bank. I’m already using the same default payment method (the same credit card) for my Adobe Photography plan, and Adobe charges it without any issues. I don’t understand why I’m unable to use this same card or even a different one to buy Firefly credits. Since the card works fine for other Adobe charges, I don’t believe the issue is with my bank. Can someone help me understand why this is happening?

Hola! Estoy tieniendo un grave problema con mi suscripción a Photoshop. Hace unos meses activé a prueba gratuita y no entendí que me comprometía a un contrato anual con multa por cancelación anticipada.  Cuando vi que empezaron a cobrarme, intené cancelar la suscripción dos veces, pero no funcionó. Sólo usé la aplicación un día, pero igual me cobraron cuatro meses seguidos. Y ahora que quiero cancelar, me aparece un cobro extra de casi 70.000 CLP, lo que es importante para mi como estudiante. Por favor, necesito que me ayuden a cancelar mi plan sin multa y si es posible recuperar lo cobrado. No he recibido ninguna antención humana y realmente estoy frustada. Gracias de antemano. 

donde puedo ver la informacion de mi suscripcion anual de Adobe premiere (fecha de inicio y fecha de  finalizacion de mi contrato) quiero darle de baja al servicio where can I find my Adobe premiere annual subscription information (start date and end date of my contract) I want to cancel the service. 

4월 14일부터 한달에 두번씩 두개의 플랜이 자동결제 되고 있었습니다. 정기구독이 시작될때부터 단 한번도 상품을 이용하지 않았어요. 지금까지 결제된 것 모두 환불 신청합니다. 

Adobe, I paid Rs 8,111.00 for  individual Adobe standard software and the expiry on Jan 29, 2026. But now my adobe package is not working and asking for the upgrade the high level package. This is very unethical and unprofessional way you disturbing me. I will make the Consumer protection complaint if my software if not working within 24 Hrs. Thanks 😊 

Can Adobe please fix their payment method screen so that customers can delete old payment methods? There is currently no ability to delete old payment methods after adding a new payment method. 

전날 분명히 플랜을 취소했는데 되려 돈이 빠져나가고 결제가 되어있었습니다.환불해주시면 감사하겠습니다

I need to do different things like edit photos, play around with AI, create 3D models to print, create and edit videos, work with PDF files including editing and organizing, etc.  I need to scan documents.  Basically I want to subscribe to a plan where I can just use everything Adobe offers.  I'll likely rarely use any of it, but I want to be able to if I need it without having to waste time researching plans.  Just tell me how to subscribe to one plan that lets me do everything.

i got an 3 months adobe cloud gift card from my frined and when im going to redeemed i found my old subscription is still working from 4 months ago but its 1 month subscription, anyway i redeemed the new gift card in 1 july 2025 while the old subs working and its worked and giving me the expired date is in october and now after 20 days i got ended subscription!! and the code didnt working anymore!!i have a lot of working to do in this month please any help?

Dear Adobe Support Team,   I hope this message finds you well.   I am writing to request assistance with my Creative Cloud subscription. I previously had the “Creative Cloud All Apps 100 GB Student Plan.” However, since my student status was not renewed in time, my plan began renewing at the standard rate.   Recently, I submitted the required documents to verify my student status again, and I received a confirmation email from Adobe stating:   “(Muttalip), your academic status has been verified! Thank you for submitting your information. There will be no change to your plan, and you can continue to enjoy the student discount.”   After receiving this confirmation, I logged into my account and saw a message that reads:   “You are eligible for a Creative Cloud All Apps 100 GB discounted subscription, please contact support.”   Unfortunately, I have been unable to reach the support team despite several attempts.   I even tried to cancel my current su

Merhabalar, Adobe öğrenci kayıtlarından faydalanıyordum. Ancak yeni normal üyeliğe geçiş sağlamış. Programları indirmeye ve açmaya uğraşmamda lisans alın diyor. Mevcut olanım devam ediyor. Satın alma tüm kusurlarında zaten mevcut paketleri kullanırsınız diyor Özetle, lisansım olduğu halde program indirilirken lisans uyarısı alıyorum Lütfen yardım

Dear Adobe Customer Support,   I am writing to formally request a refund for the early cancellation fee that was charged to my account on July 21st (KST) following the cancellation of my Adobe Illustrator subscription.   I canceled my subscription around 10:00 AM KST, and shortly after, a charge of approximately 150,000 KRW (about $115 USD) was made to my account as an early termination fee. What concerns me deeply is that at no point during the cancellation process was this fee clearly disclosed or communicated in a visible and understandable manner.   As a consumer, I have a right to be clearly informed about any financial penalties or contractual obligations before making a cancellation decision. However, Adobe did not provide any clear alert, pop-up, or mandatory confirmation regarding the cancellation fee during the process. If such a warning had been presented, I would have reconsidered or postponed my cancellation.   Moreover, on the subscription page, the pr

HiI want to cancel my subscription but I am advised that i will have to pay £250 as an early subscription charge.  Question how do i find out/where should i look to find out when the early subscription charges cease so i can cancel without charges.

Hello, I was not able to cancel my free trial subscription on time and it automatically renewed my subscription. Would I be able to get a refund? Hope to hear from you soon. Thank you

I’ve been trying to resolve a SIMPLE issue since July 15—just need two codes applied to two email accounts.Every time I contact support, I’m told “3-4 days.It’s been over a week, and nothing has been done. No updates. No urgency. Just empty promises.This is pathetic customer service from a company like Adobe. If this is how customer issues are handled, I’ll be forced to escalate this beyond support. Do better. 👎Case #ADB-40799004-S4W5 CRM:06750000001699

Hi, I need help i paid for subscription and im not use it often and i have project recently i someone changed email my adobe account and now i can't even subscription again and email that's appear not even my account or somebody i really know

I paid for premium but I was not able to use premium features after like 10 days or 2 weeks idk excatly, every time I opened the app I used to click restore purchase history and it worked, but then it stopped.. 

Hi, I was unaware that a subscription was made. My daughter used my account and must've bought it. Today I have been charged for a monthly fee but I immediately cancelled it the same day I was charged once I was aware. Will I be able to receive a full refund? I didn't want this subscription.

I was charged $91.99 annual subscription for Adobe acrobat without notification...! The instruction is so complex a d hard to follow. I immediately contacted Adobe online customer service, and the staff said I needed to contact Google Play store, then I contact Google Play store, their staff helped me finally cancel this subscription, but advised me to contact Adobe for refind. When I came back to Adobe again, three staffs couldn't help me with anything but gave me wrong information said they don't have authority to cancel or refund and asked me to go back to Google store again, and even sent me the wrong link to Apple store( excuse me my phone is Android system and already told them it's Google store). Got very frustrated and had to go back to Google play store, their staff is very supportive and went through the agreement and sent me the emails also report this as I have sent refund request to the developer email showing on the website and google play store but without any response f