Account, Payment, & Plan

Hello! A week ago, I bought the student plan for Creative cloud that I have to pay $29.99 per month for. Yesterday, I got a key for a 12-month student subscription for Creative Cloud. I forgot to cancel the original plan and I redeemed the key for my account. Would I still have to pay $29.99 per month or would I not have to since I redeemed the 12-month student subscription key.

I was asked for my card details over the Adobe chat by Navneet - I think this is totally unacceptable, how can I be sure that it is a safe place to share these details - Is this normal protocal?

Bonjour, il est impossible d'accéder à la fonction "Gérér mon compte ..." que ce soit depuis LR classic, creative cloud desktop, ou Adobe community". : j'ai une page blanche Cela dure depuis des mois ! je suis sur Windows 11 avec les versions à jour de la famille photoshop, LRC, LR, ... le problème est le même sur firefox, et sur MS Edge.mon antivirus/firewall est Avast l'adresse de la page blanche esthttps://account.adobe.com/?lang=fr  Merci de votre aide, car c'est vraiment insupportable.AB

I’m reaching out for assistance because I’m unable to install Lightroom and Photoshop despite multiple attempts.I selected the Photography plan and proceeded to the payment stage. However, each time I enter my payment details, I receive an error stating that my card information, city, or postal code is incorrect. I have carefully checked and re-entered all the data. I also tried using a different card and connecting via VPN, but unfortunately, the issue persists.I am currently located in Ukraine and would greatly appreciate your help in resolving this problem so I can complete the installation and start using the applications.Thank you in advance for your support! 

Look this thing wont let me cancel i have tryed 5 times  i did a 7 day trial  then saw they charged me cash of my credit card and said no way and went strait to cancle and it wont let me  is this another scam as if those funds are not returned with in 1o day i will be putting in for a charge back and a bbb complant  <email removed-kglad> cancel this account !!!!!!!!!!!!!!!!!!!!

GoedendagIk had een tijdje geleden een licentiecode ingevuld en deze was tot 16 sept 2025, enkele dagen geleden de volgende alvast ingevuld en die staat op 20 november 2025 en moet volgens mij op 20 dec 2025 komen te staan. Hoe kan dat aangepast worden? Dank voor het meedenken!Ferdinand

 Eu não consigo utilizar, não consigo comprar, nem cancelar.

Hallo zusammen,ich habe leider das gleiche Problem, wie oben beschrieben!Ich habe vor 2 Monaten ein Foto-Abo abgeschlossen und korrekt die Zahlung geleistet.Das wurde mir auch bestätigt.Nun wird nach vorherigem Hinweis, das ein Abrechnungsproblem vorliegt, das Abonnement ausgesetzt.Offensichtlich soll eine neue Zahlung geleistet werden.Alle oben angegebenen Lösungsvorschläge haben nicht geholfen.Was kann ich tun?

I just bought a license for Lightroom, from your.software. Before buying I checked the reviews on Trustpilot and those are very good.  I got the license code from them, and can not activate it in my Adobe account.  I am in Romania, and my Adobe account is as well set to Romania.  But I don't know to which country the license is assigned. The Company your.software is in the Netherlands. I tried to switch my country to the netherlands, but this also did not work.  Please help Thanks

I got this email:De prijs van het jaarlidmaatschap van Fotografielidmaatschap (20 GB) met maandelijkse betaling verandert van € 9,99/maand in € 15,12/maand (inclusief toepasselijke belasting/btw) op de volgende verlengingsdatum. Als je de huidige basisprijs (exclusief eventuele kortingen) wilt houden, kun je je lidmaatschap wijzigen in een vooruitbetaald jaarlidmaatschap.Now trying to change my monthly payment into a yearly payment, but I get the message that it is impossible to do this, 'we can't change your membership ...Can you help?Thanks a lot.  

Hei, haluaisin peruuttaa tilaukseni heti. Olen maksanut jo niin. 2 vuotta ja minulla tosi tiukka rahatilanne, koska olen työtön.

I forgot to remove my card from my account and I was charged but I cancelled my plan immediately I was charged will I be able to get a refund?  

Hi everyone,I’ve been getting charged for an Adobe subscription, but I can’t remember which email address I used to sign up. Because of this, I can’t log in to manage or cancel the plan.I’ve already checked my Gmail accounts for Adobe invoices/receipts but haven’t found anything yet. I also tried the forgot password option with the addresses I usually use, but it didn’t match an Adobe ID.Has anyone here experienced this before? Is there a way to recover the Adobe account linked to a subscription without knowing the email? Should I go directly through Adobe Support, and if so, what’s the best way to reach them without being logged in?Any guidance would be really appreciated!Thanks in advance.

I want to cancel my account but "manage plan" doesn't pop up. I believe I have a student account. I can't contact/chat with anyone because I get a pop-up that says "Please contact your administrator for help.A member of your organization is a designated contact for issues with your Adobe products. Reach out to your administrator or IT contact for help." and I don't know how to contact them. Thanks in advance!

Hi @Anshul_Nautiyal, can you please help me find an authorized Adobe reseller that is secure? I am looking through an Adobe link, but it is not working.

 Ich habe Anfang August das Foto-Abo von monatlicher Zahlung auf jährliche Zahlung umgestellt, um den günstigeren Preis beizubehalten. Im Selbenb zuge habe ich noch einen Pre-Paid-Gutschein für das Foto-Abo 20GB eingelöst. Die Einlösung war erfolgreich - wurde per Mail bestätigt. Nach einigen Tagen stellte ich eine Abbuchung in Höhe von 141 € von Adobe fest. Nach einem super ätzendem ewig langen hin und her im Chat-Bot (der aus meiner Sicht alles andere als Intelligent ist), wurde ich endlich an einen Mitarbeiter verwiesen. Dieser musste den Fall ins Back-End weiterleiten. Nach etwa einer Woche erhielt ich eine Antwort per Mail, dass seitens Adobe keine Abbuchung veranlasst wurde und ich die Lastschrift bitte umgehend zurückziehen solle. Gesagt - getan! Und siehe da, seit heute ist der Zugang zu meinem Abo deaktiviert. Kein Abo vorhanden. Im Chatbot dreht man sich im Kreis, die dämliche KI verbindet nur zu einem Mitarbeiter, wenn man ein aktives Abo hat. Klasse! Das

我的帳號付款問題，因為我現在及以後都會定居在香港。無法使用台灣的付款方式，想要轉換地區的付款方法，以及尋求解決帳單的問題。線上的虛擬客服一直鬼打牆要我來這邊，沒有辦法找到真的協助，完全沒有解決到實際的問題，讓我十分之苦惱和困擾。我完全找不到人幫忙，也沒有email聯絡。求助無門

I have been getting deductions on my card even after the deletion of my account. Please stop this. I will not tolerate it. Why is my card still being debited every month? Even after I deleted the account. Please Let this be the last time.    

i am also getting the same charge under Adobe Saggart. 

Hello,In June, I canceled my Adobe membership and, at the time of cancellation, I had to pay an additional €117.16. However, I don’t understand why in the following month, in July, I was charged again €26.43.Please explain this situation and issue a refund for the incorrect charge.Thank you,

hello, i know this is not adobe support but i need a reply cuz i have this question, I activated a free Adobe trial for photoshop using the email address [Removed], and I canceled the plan within the required period (7-14 days), and also i got refund as indicated in the terms of use. However, I received a payment on my credit card that I did not authorize, and my account does not show an active plan. I kindly ask to some moderator of adobe to review the situation and process a refund.   Thank you so much for who gonna help me.

I only use my Adobe account on my iMac and MacBook (both mine), but lately I keep getting warnings about “account sharing” and being told to change my password. Support says I can’t be logged in on two devices with an Individual plan. Anyone else dealing with this?

I have my cancellation email from July and I just checked and I've still been being charged, and when I go to cancel again it's saying I'm going to have to pay over 300 dollars? My plan was cancelled I have screen shots of the cancellation 

 Hope you are doing well.I have 2 accounts 1 for my work and the other for my personal use. One had the 399 mostly plan and the other 832 pesos monthly plan. Since the beginning I have 4 charges 399+399+832+832 in my credit card I need the service but I don't want a double charges, I have with the service more than a year. So in only one year the double charge is 14,772 pesos or 777 usd. Can you contact me with someone can help me with the refund. Best 

 Dear Customer Support/Adobe Team,I have been paying a specific amount for my subscription each year, and unfortunately, I am unable to pay the renewal fee of $283.06 this year. Please proceed with canceling my subscription.Thank you for your assistance.Best regards,