Account, Payment, & Plan

I signed up for a Trial. The welcome message stated: "After the free trial ends on August 25, 2024, you will be charged CAD $29.37 (incl. tax) monthly. Your subscription will automatically renew annually until you cancel (price subject to change)."Note the use of 'monthly' here.When I went to cancel they will bill for for the remained of the year, in my case another $116.96.I feel deceived, and I have a very low opinion of the predatory billing practice. Shame on Adobe. I will make an effort publicize this practice to help other prospects from making a similar naive mistake.  I see the Better Business Bureau has this when I logged this experience there:Current Alerts For This BusinessGovernment Action: BBB reports on known government actions involving business’ marketplace conduct::FTC vs Adobe SystemsThe Federal Trade Commission is taking action against software maker Adobe and two of its executives, Maninder Sawhney and David Wadhwani, for deceiving consumers by

Dear Adobe Support Team, I hope this message finds you well.I am currently a student continuing my studies under very difficult personal circumstances.Recently, I subscribed to Adobe Illustrator for what I believed was a 3-month plan, as I only needed it for a short-term class assignment.However, I later realized that I had unintentionally enrolled in a 1-year plan, which I did not intend. I sincerely apologize for the mistake.I would like to cancel the plan, but the cancellation fee is around 100,000 KRW, which is a significant burden for me at this time. I understand and respect Adobe's policy, but I kindly ask if there is any possibility of making an exception and allowing a cancellation without the fee in this case. Once I am in a better financial situation, I would be more than happy to subscribe again. Thank you very much for your understanding and consideration. Warm regards,YeoReum Lee

Hello folks,As the subject says, I am having a problem canceling the free trial subscription here. Whenever I go and click on the manage plan, it says that I need to wait to access the manage plan option. I have been trying this since the 4th day of my subscription. Could someone please help me cancel it?

Der Schalter "Abo kündigen" ist ein Tag vor Ablauf der Probezeit deaktiviert. Über den Chat Support erreiche ich niemanden. Eine alternative Möglichkeit gibt es nicht. Extrem schlecht, was sich ein solch großer Anbieter erlaubt. Scam, Finger weg!

I was on Photoshop free trial and after it ended, I am trying to Renew and even trying to Upgrade my plan to include more apps. Everytime I try to make a purchase for either Photoshop or upgrade to a plan for other apps, I get a message that says "You already own Photoshop"... "This purchase is unsupported"...I mean yes, I do, isn't that the point of Renewing? Next option I tried was to Cancel my Free Trial, even thought I'm on day 0..but everytime I try to Cancel I get a "Unable to load data" error pop up. Why is such a simple step to upgrade my plan becoming so frustrating? 

언제 환불되나요?

Bonjour, Je souhaite changer ma formule d’abonnement avant le renouvellement automatique qui arrive dans une dizaine de jours. Aujourd’hui j’ai une formule "Tout Creative Cloud 100 Go" et j’aimerais passer sur la formule "Creative Cloud pour la Photo 20 Go" (comprenant uniquement Photoshop et Lightroom). Lorsque je cherche à modifier ma formule depuis mon espace, celle que je souhaite n’est pas proposée, même en tapant son nom dans la barre de recherche, donc je ne peux pas la changer. Comment faire pour passer à la formule qui m’intéresse tout en gardant mes données actuelles et sans cloturer mon compte ? Cordialement,Mana

안녕하세요.한주  체험판을 시작해서 프로그램을 확인해보고 사용할려고 하였습니다. 취소를 하지 못하여 결제 자동으로 처리되었습니다. 5월 29일 17:14  26,400원6월 28일 18:45 26,400원이 결제 되었습니다.단 한 번도 사용하지 않았고 프로그램도 삭제했던 상태였습니다.환불을 부탁 드리겠습니다. 감사합니다.

Hello, I received an email from Ashit Kailash Gawai (Agawai@adobe.com) with the subject line: Attention! Adobe Scattered Licenses.The body says: Hi Team, I trust you are doing well, and I hope you remember me from my previous emails. I am Ashit Kailash, your Adobe POC . While I was doing a periodic sanity check of your account, I noticed a few users have separate individual accounts that are not part of your org-wide account with us. We as account managers do a periodic sanity check and inform you about these individual licenses and recommend that they should be merged into the team for better management of licenses and have a single bill for all licenses. Should I share the approval link to consolidate these licenses?Is this an authorized Adobe email? I'm assuming it's phishing

I recently changed my phone. But logined woo same Apple ID and it's not  working with my premium features. I already purchased it for 1 year. And used only 6 months. What about remaining now. 

Hello!I`m posting this, because I can hardly believe it.I`ve fully paid my yearly Photo Plan with Lightroom and PS.However - the month(30d) I bought it it stopped working.Showing all functions as disabled, and needing to buy subscription.All was paid in full.And all I saw was "module disabled". Subscribe again.I contacted support.What I got, that there was a 'sync issue', as a reason.I was offered a "solution".That my plan can be cancelled, and that I can buy it again.And I will be reimbursed, but not a full amount, but minus one month. Nevermind this.But - is really the only solution to 'sync issues' having to cancel subscription and buy anew?We are in a cloud reality, but this is worse than fax era solutions.Or maybe support does not know something ?Could possilby someone confirm this 'solution'? I went through with this, as I need my service running, but - what if the issue repeats itself, and each time I will be put back on this refund-rebuy thing, just each time having t

I canceled my Adobe Acro Pro subscription months ago and am still being charged. I had a customer support case that was closed after they told me any charges on my accounts were cancelled ( I gave them my ONLY two emails) and confirmed there were no more active subscriptions on either email. I'm looking to be refunded for the months i was charged. CASE #: ADB-14832530-W3T4 Thank you, Alex Lovtsov

Hola, tengo pagado adobe Creative Cloud esta mañana pero los programas siguien indicando no pagado 

I was charged a Subscription & when I went to cancel, it's not their for me to cancel. I canceled it a couples weeks ago but it still charged me!! I'd like a refund. 

I was to get a refund back in June & have never gotten my refund?! 

Была подписка.  Хотел ее прекратить оплачивать, но отключить платежную карту нельзя с дествующей подпиской. Дождался ее окончания, а АДОБ без согласия взял и продлил подписку, даже не смотря на то что он не смог списать деньги с карты... теперь и отменить подписку недает и карту обрать не дает. Такое ощущение что с моженниками связался.. ох уж этот АДОБ.

Dobrý den, až teď jsem si všiml, že mi bylo z účtu strženo téměř 2000 Kč za nějaké Premium členství. O ničem takovém jsem nevěděl a rozhodně jsem si ho vědomě neobjednal. Po delším pátrání jsem zjistil, že si s telefonem nejspíš hrál můj malý synovec, když u mě byl na návštěvě. Prosím tedy o vrácení peněz, protože k platbě došlo bez mého vědomí. Volal jsem do banky, ale odkázali mě přímo na vás.

Ich habe bis jetzt das Prepaid Foto Abo 20 GB gehabt (das es jetzt ja nicht mehr gibt), das bis Feber 2026 läuft. Jetzt habe ich bei amazon das neue mit 1 TB gekauft und bei meinem alten unter "Neuen Code einlösen" den neuen Code eingegeben. Das hat auch soweit geklappt, nur ist das Abo nicht wie bisher auf Feber 2027 verlängert worden, sondern ein neues angelegt worden bis Juli 2026. Wie kann ich jetzt das alte verlängern bzw. das neue auf Feber 2027 verlängern.

 in apples app store i can see that i have an active subscription but in app it only says that my trial has expired and gives an error that says im unable to make purchases and when i try to restore purchases says there isnt any purchases to restore

Hello, please note that i do not receive Adobe reader invoices by mail. The charges are deducted automatically via direct debt. Thank you. 

Ich versuche heute mein Adobe Abo zu kündigen.Leider bekomme ich die Fehlermeldung: "Daten konnten nicht geladen werden. Fehler. Versuche es noch einmal"Ich habe es in Edge, Firefox, Chrome, auf dem PC als auch auf dem Handy und das Handy über Mobile Daten anstatt Wlan probiert. Ich habe mich mehrfach ausgeloggt und wieder eingeloggt.Ohne erfolg. Bekomme die Fehlermeldung an unterschiedlichster Stelle.Unter Abos => Abo verwalten => "Abo kündigen" - klappt alles noch normal. Sobald ich jedoch auf "Abo kündigen" drücke, fängt das Schlamassel an.Entweder ich bekomme direkt die Meldung (nachdem das System länger "überlegt").Oder wenn ich Glück habe, komme ich zur nächsten Maske, wo ich darauf hingewiesen werde, worauf ich alles keinen Zugriff habe. Manchmal kommt der Fehler dann danach oder auch hier, wenn das System Lust hat, komme ich auf die Seite, wo ich die Gründe auswähle weshalb ich kündigen möchte. Ich versuche es nun bereits seit rund 45min. Nur einmal ha

I wrote this email thinking i could find an email address to send it to, but without luck! Does anyone know how to contact support or could an Adobe teammember help me out on this?Duplicate Charges for July It appears I've been billed twice for my subscription this month, with two different amounts. I typically pay $36.81 per month.Refund Request for Adobe Stock Image (FILE #: 211486587) Earlier, I reported an issue with this file—it appeared to have a false checkerboard background, which prevented easy background removal. I’ve rechecked the image today and see that the issue has since been resolved. Unfortunately, the project I needed it for has already concluded, and payment had already been made. I’d appreciate a refund for this purchase if possible. For reference, here’s the community discussion confirming the error, here. Thank you!

As a long-time user of Adobe products, I’d like to share some honest thoughts and a proposal to improve the current licensing model—especially for users in lower- and middle-income countries like Tajikistan.Today, millions of people around the world use Premiere Pro or Audition not as Hollywood-level professionals, but as everyday users—for school, blogs, family videos, or personal podcasts. They don’t need cloud syncing, AI features, or heavy enterprise-level tools. What they want is to quickly edit a video, clean up audio, add some titles—and that’s it.But in reality, getting even these basic functions is difficult: the minimum Creative Cloud subscription costs $30/month. That’s roughly 10–15% of the average monthly income in Tajikistan. For many, it’s simply unaffordable.The result? People continue using Adobe products—but they don't pay for them at all. Not because they don’t want to support Adobe, but because there’s no fair or flexible access model that matches their needs and fi

 Je viens tout juste de prendre mon abonnement, mais j'ai des soucis avec l'ouverture de mon logiciel malgré que je suis bien connecté par fibre.   

I want to cancel and it's still billing me