Account, Payment, & Plan

Hello everyone,I recently purchased an Adobe Creative Cloud Photography Plan activation code from Amazon to extend my existing subscription. I redeemed the code through my Adobe account, expecting it to continue my current plan after the current period ends.Unfortunately, instead of extending my existing plan, Adobe has created two separate, parallel subscriptions that include the exact same software. The only difference between them appears to be the size of the Creative Cloud storage. This is not what I intended, and I’d like to avoid paying for two identical subscriptions at the same time.My goal is for the newly added Amazon subscription to begin only after my current plan expires—not to have both running at the same time.Has anyone experienced a similar issue? Is there a way to merge or schedule the new plan to start after the first one ends? I would really appreciate any advice or help from the community or Adobe support.Thank you in advance!

Buenos días, Soy cliente de ustedes desde hace un tiempo. Con la cuenta de mi hija nos dimos de alta anualmente en el servicio de Adobe creative por motivos de estudio. Este año solo lo íbamos a necesitar unos meses y al darme de baja me ofrecieron ustedes la opción de renovar 3 meses a un precio más ajustado. Al terminar esta renovación se activo la anual de nuevo, mi hija no avisó y no pude dar de baja. Ahora ella no usa el servicio y me penaliza dar de baja el mismo con 6 meses de suscripción. Por favor, al ser un cantidad importante les rogaría que me diesen la opción a cancelar el servicio, el próximo cargo es el 15 de julio y ya este mes no lo hemos usado. Quedo a la espera de su respuesta para proceder. muchas gracias. Un saludo,

Helo, i need to cancel my subscription,i only payed for adobe so i can get one pdf file for my bachelors,but after cancellation i get additional fine for the whole year,even this month i didnt need it and i have one month already paid before this month,could you cancel my subscription without the yearly pay and maybe refund for this month?Thank you in advance for your answer.

The button just doesn't work; it says "An error occurred. Please try again." That is convenient for Adobe, because no one can cancel their subscription. I've been subscribed for almost three years, I don't use it anymore, and I want to cancel before October 2025,  But it just does not allow it

Me cobraron por el plan de adobe Photoshop el 16 de mayo y ese mismo día cancelé la suscripción, no hay algún estado que me diga que me abonarán en mi cuenta,  cómo veo en qué proceso está ? 

I work in IT for a college and i have a user who purchased an adobe membership and used her work email for said membership. The college provides users with the creative cloud suite already. She is now stuck with the membership and anytime she attempts to cancel her plan, she gets a page saying "A member of your organization is a designated contact for issues with your Adobe products. Reach out to your administrator or IT contact for help."I reached out to the admin and was told that we have to speak to adobe directly and have them cancel it from their end. The issue ive found is when i go to the contact page i get the same popup, contact my adobe admin or IT. i cant do live chat or anything as its covered by that error.is there any way to put in a ticket or contact adobe without this error? as i have to be signed in to do anything.

Dear adobe employeeI cancelled my subscription and still got money taken from my bank account and i would like to request  a refund. Altough it does not appear on my account that i cancelled it so maybe there was an error in the system? Im not that familliar with adobe an i just wanted to try it with the free trial.   

Hallo,ich habe seit Mai ein Jahresabo für Lightroom abgeschlossen, welches bis nächstes Jahr noch läuft. Plötzlich ist dieses verschwunden und ich kann es auch nicht wiederherstellen. In meinem AppStore ist es aber noch aktiv. Ich habe mich erneut eingeloggt, erfolglos. Es ist immer noch weg.

Hello, I used the free trial of Adobe Stock and I cancelled my subscription. There was no option to remove my credit card details prior to the cancellation and there is no such option after it either. I tried contacting customer support however I got stuck with a chatbot that was totally unable to help me. Does anyone know any means to contact human customer support? Based on some other posts I understand that there is no option to manually remove the details from my account. However I would like to know wheter or not Adobe still has my credit card details after I cancelled my subscription.Thanks in advance. 

So I have a non-profit account that's supposed to include combining files, exporting PDF, and conversion of PDFs. There's a screenshot that shows what subscribed. But it only allows me to export. It doesn't allow me to combine files or convert. As you can see in the secondary screenshot. So it doesn't allow you to do what it claims. How is this fixed?

I recently got a free trial for adobe lightroom and cancelled it 2 days before it was up but I must have accidently signed up for adobe stocks aswell and got charged. I have now cancelled stocks too. Will I get a refund as I have canceled it within 14 days and how do I get a refund?

Good dayI have been your subscriber for over a year. Payment is made automatically every month.My next payment was made on July 2, 2025, but credits for generating images have not been provided.What is the problem? PRIVATE INFORMATION REMOVED FROM THIS PUBLIC FORUM... Moderator

I have 20Gb photograpfy plan, can I extend duration with the new 1Tb version?

We have had a Creative Pro account since 2015 - we are a national NonProfit. Our account is an annual one billed monthly.Today we got 2 really bizarre emails:1. Check out what's new in your membership - sent to our old email address2.  Your student subscription will expire soon! - sent to our correct email address but saying:"congratulations on your upcoming graduation!Our records show your graduation date is approaching. You did it!Unfortunately, only enrolled students are eligible for the Creative Cloud All Apps for student and teachers discounted plan. However, we want to support you in this important transition.When your current subscription renews on 07-July-2025 (PT), your Creative Cloud All Apps plan for student and teachers will expireand you’ll automatically renew to the standard Creative Cloud All Apps plan where you’ll continue to have access to all your files, assets, and Creative Cloud apps and services.At renewal, your payment method will be charged US$69.99/mo(

안녕하세요이전에 무료체험으로 구독신청을 했다가 여태 월결제가 되고 있었습니다.사용하지않았기때문에 전액 환불 요청 드려요구독 취소 할 경우 수수료가 붙는다는데 어떻게 해결해야 할지 궁금합니다. 

saben si me pueden facturar al comprar photoshop en mexico y que sea valida aqui dicha factura ?

I have six months left on my 20Mb Creative Cloud account.Does anybody know what will happen if I purchase a 1TB redemption code and apply it to my account? i.e. will it extend my validity by 12 months or reset the product giving me 12 months of cover as a 1TB account therefore losing the six months left on my 20Mb account?

el 1 de julio adquirí una prueba gratis de 7 semanas donde se indicaba que no se realizaría ningún cobro hasta que se terminara la prueba gratis pero incluso cuando cancele mi suscripción en menos de 24 horas después de haberla adquirido se realizo el cobro en mi tarjeta, asi que pido el reembolso de mi dinero

I need assistance with an issue regarding my Adobe trial. I was on a trial for three days and canceled my subscription afterward, but Adobe still debited my account. I would like to request a refund. Thank you 

Hallo, habe ausversehen den Gutscheincode zum Konto hinzugefügt und nicht zu dem bestehenden Abo um es um ein Jahr zu verlängern. Es laufen jetzt zwei Abos mit einem Jahr. Kann man das noch zusammenlegen um auf zwei Jahre zu kommen?Danke

Hallo Adobe Community, mir wird angezeigt, dass mein bisheriges Foto-Abo (20GB) für 17,99 €/Monat bzw. 141,94 €/Jahr nicht mehr verfügbar sein soll. Stattdessen wird mir nur ein "Fotografie"-Abo mit 1TB Cloud-Speicherplatz für 23,79 €/Monat oder 284,03 €/Jahr angeboten.  Mal ganz davon abgesehen, dass der Rabatt von 12 * 23,79 zu 284,03 vollkommen mikrig ist: Ich brauche keine 1TB Speicherplatz. Ich möchte mein bisheriges Abo behalten. Ich brauche auch keine Credits für generative KI. Ich möchte einfach nur meine Fotosammlung verwalten und ab und zu ein Foto bearbeiten. Dafür 284 € im Jahr ausgeben zu müssen ist vollkommen überteuert.  Falls das alte Abo nicht zurückkommt, hätte ich gerne eine Kaufversion von Lightroom und Photoshop, die ich dann  unbegrenzt nutzen kann.

I've been using Photoshop for almost 20 years, bought the suite a long time ago and now am paying monthly. Today I'm trying to edit graphic art for a coloring book and am getting the message that there is no add or delete anchor point pen. Apparently I'm now on Photoshop Express instead of regular Phtotoshop. Does anyone know what happened?  

Hi! I’ve noticed that I’m making a monthly payment to adobe from my account! Is this a scam or can you help me stop this. It’s 426,25 euros every time.

I have purchased lighroom mobile premium two days ago for Rs. 999 and it was working fine till this evening suddenly it shows I don't have a premium. I logged out and signed in and it shows the same and I tried restarting the phone and clicked on restore purchases too but it isn't working. It still shows in the adobe website though but I can't access premium features 

I normally log-in through Google, this time round when I log in, I am forced to change my password and I was asked to verify my id with verification code through email which I clicked resned to many times and never recieved. It's on another email not this one. my another account is "EMAIL REMOVED" could somebody help send me a link to re-set my password. Thank you