Account, Payment, & Plan

faturalandırma detaylar gibi herşeye hata veriyor   [Mod: Moved to the Account, Payment & Plan forum]

I had subscribed for a free trial a while ago, but realised i hadn't cancelled today. I didnt notice the payments going out. I got an email payment had failed earlier and have realised i am being charged monthly. I would like to cancel but i cannot due to the suspended account. I cannot pay the subscription right now. Is there any way i can cancel my subscription now?

Hi, I used the free trial over a year ago and requested a cancellation of my account immediately. I have now seen that Adobe has been charging me monthly for over a year. How can I request a refund on all the charges I have incurred? Thanks,

Hola, saben como puedo hacer para hablaro con alguiende. adobe?Tenía el paquete de todas las aplicaciones y lo cambio por el plan fotografico que es mas barato. Al cambiar decia que me iban a reembolsar el restante de los dias que me faltaban de mi paquete anterior y todas las aplicaciones se cancelaban en ese momento. Ya van dos meses y ahora dicen que no hay ningun rembolso pendiente. Saben que puedo hacer? 

I am being charged monthly for this so called "ADOBE *ACROPRO SUBS 4085366000 CA" $20.00 yet my adobe account shows nothing about this (I have a 39.99 monthly plan that I use) and am unable to sfind our what it is for an how to stop it.  I suspect that this is an od account for which I have no longer the access email or password and wonder how to get to the bottom of this and stop this payment.Thanks for any help.JT 

Hallo, ich habe gestern bei einem SW-Onlinehändler für 79,95 € eine PS-Lizenz gekauft und über Amazon Pay bezahlt, danach allerdings festgestellt, dass es sich um eine Lizenzverknüpfung des Adobe Händler-Accounts mit meinem Aobe-Konto handelt. Ich habe deshalb meine Bestellung widerrufen, der Händler lehnt dies jedoch ab mit der Begründung, dass die Verknüpfung bereits erfolgt sei. Dazu habe ich 2 Emails von Adobe erhalten, die dies bestätigen sollen. Meine Fragen an die Community: 1. Weiß jemand, ob es rechtlich zulässig ist, Kontoverknüpfungen der beschriebenen Art gewerblich zu vertreiben? 2. Hat jemand von euch Erfahrung mit dem SW-Händler Lizenzpate (www.lizenzpate.de) und kann bestätigen, dass diese Art Lizenzverknüpfung funktioniert und von Adobe geduldet wird? 3. Verschickt Adobe Emails unter der Adresse notifications@adobe.com oder handelt es sich hierbei um eine Fälschung? Herzlichen Dank für eure Unterstützung!   [Mod: Moved to the Account, Payment & Plan forum

Hi, I accidentally subscribed to a full year subscription, I forgot to cancel during the seven day trial as I had no intention of using the app. Will I be able to get a refund? 

Fiz a assinatura mensal do Adobe pro, não consegui me adaptar ao programa e solicito o reembolso do valor que paguei, já que fiz o cancelamento no mesmo dia, estando dentro dos 7 dias grátis.

I cancelled all of my Adobe access and continue to be charged. $19 here. $14.98 there. This is quite frustrating that there is no definite cancellation and Adobe is on so many platforms, as the only way to read documents.I used Adobe for work one year, with issues concerning words overlapping and the document remaining in a frozen state for periods of time. I attempted to cancel on 5/2/24 and again on 8/13/24. I even had to dispute my 11/19/24 payment. I lost the dispute because it was said that I agreed to the subscription. So, once again, I have a charge of $19, as of 1/15/25, for a service that I no longer use. Why am I unable to successfully cancel?I just want to completely cancel my subscription(s). Who do I talk to? How do I contact them? And how long does this process take? 

why did i get an error in the app that i am from russia and adobe is no longer working. i am from israel!!!!!

I cancelled my annual subscription that was billed monthly like 3 months prior from completing 1 year. It said a certain amount will be deducted and i cancelled but no amount has been deducted from my account. Can anyone tell whats up with it?

Dear Team,I'ld like to cancel my subscription, I had tried to cancel but obviously did not work because I was still debited about 2 days ago.I'd like a refund please and permanently cancel subscription. Kind RegardsYeside Osude 

오늘(7/7):결재 됨.구독 취소는 완료.환불 바랍니다. leejw71385192290@gmail.com 

Dear Adobe Support,I am writing to request a refund for two charges made to my account on May 20 and June 20.I have already canceled my subscription and am not currently subscribed to any Adobe services. However, I was still charged on those dates. I have not used any services during that period, and I believe these charges were made in error.Please review my account and process a refund for the charges on May 20 and June 20. If you need any additional information to verify my account, I would be happy to provide it.Thank you for your assistance.

我尝试使用我的电子邮箱账号在ipad 上的PS登录，邮箱登录通过后页面已经显示准备就绪，却又跳到登录界面？

Adobe Lightroom and Photoshop payment planI have an error with the Adobe Lightroom and Photoshop payment package, and cannot update card payments.

Hi, I cancelled my plan but why adobe is trying to make a payment for ₹2,227.50/month. Plus I am not seeing any plan active on my profile. What should I do?

I made a mistake in applying Illustrator because I think it was free for 7 days.How can i get refund? it's charge me already on my credit card

I am sure I cancelled my subscription, but I've just looked at my account, I made a payment today. I want you to cancel my subscription and get refund please.

AB05401907556CKR 환불 부탁드립니다

Good Day everyone. May someone please help me with steps to cancel my subscription. They keep debitnig and I am nolonger using the services. Its difficult to find an option where i can stop auto-renewal or remove my bank card. Your assitance is highly appreciated

I have an annual plan subscription to 20TB Lightroom and Photoshop. (yes, I am grandfathered into this plan and still have it.) However I have need to temporarily use InDesign and want to add it as a month-to-month plan for a couple of months. Does anyone know if this will mess up my grandfathered plan? Can I have the annual sub and a seprate monthly sub on the same account? (Tried to talk to a human at Adobe about it with no luck so far.)

Hace poco quize probar adobe photoshop por primera vez , tenia una prueba de 7 dias gratis y realmente no estaba convencido de seguir usandola, entonces estaba por cancelar el plan y de la nada me ofrecieron otros 7 dias mas gratis  .. antes de intentar cancelar el plan, la contraseña me salio erronea y eso es desleal, ya que yo anoto todas mis contraseñas y no fue error de mi parte, asi que tuve que cambiarla ( y guardarla) Aun quedaban varios dias para que finalicen esos 7 dias de prueba y hoy me cobraron el plan completo de un año, asi que hoy mismo lo cancele ... pero oh sorpresa, la contraseña NUEVAMENTE me salia erronea .. asi que cambiar por segunda vez , esta practica es desleal  Ahora quiero que me den el reembolso de mi dinero, intente hablar por telefono y por chat , pero siempre me salen no disponibles  Es la peor experiencia que he tenido con una empresa tan conocida como Adobe Una total desecepcion de estas practicas desleales

I had started a 7-day free trial for Adobe Animate, but I am unable to cancel it. When I view the "Plans and payment" tab on my Adobe account, the page shows "You have no paid plans" (see attached screenshot). However, I still have 5 days left for my free trial in Adobe Animate when I open the software.  Also, I had not received an email confirming my free trial when I first started the trial and used the Adobe Animate application. Is there another way I can cancel the Adobe Animate software so I am not charged after the free trial?  

TL;DR: It seems like Adobe has not created a viable solution to change the country associated with one of their accounts. So, I'm affraid I will have to refrain from using their products until such a solution has been created. Yesterday I spent 1.5 hours speaking with Adobe's customer and technical support teams trying to change the country associated with my account from Canada to Germany so that I can continue to pay for my subscriptions with my German credit card.Neither Rashim from the customer support team, nor Madhup from the technical support team, nor Gopal from the customer support team could help me.  Rashim informed me that this article on the Adobe website is inaccurate: https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html He cancelled all of my active subscriptions so that the country associated with my account could be changed. This did not work, so I was told to create new eamil account just so that I could create