Account, Payment, & Plan

Hi, Since I have purchased an Adobe Creative Cloud plan I am not able to acess my information account or the plan I subscribed and I have not even been able to check what are the dates of resiliation and what is the amount of the monthly payments. Anything related to my account and plan is available since the beginning. It's been 20 days.  The message it's showned as the printscreen I send as attachement. A huge bug from the site I know, but zero direct costumer service and we're having to help each other is so out of line and ridiculous. Just an after thought...hehe. Sitill can please someone help me. Thank you so much. 

Cancele el servicio antes de que terminara el periodo de prueba, sinembargo me hicicieron el cargo a mi tarjera 

Hello, I have a problem with my Adobe subscription. A month ago I activated ai illustrator trial version for myself for a week , I canceled the trial version and thought I was cancelling the whole plan. And it turned out that I activated the annual fleece and it continues to work. In fear of a fee I turned off my bank card at the bank. I can not find a way to contact adobe company. Does anyone know where the best place to hit? There is no hotline from Poland, which is where I'm from and I'm having trouble getting in touch. I tried to contact the chatbot then the chatbot directed me to a page I can cancel this plan and they are punishing me with a cost of about 125euro. Is there any option to not incur this cost? I didn't use the option from ai illustrator at all. I needed it to combine photos for my goddaughter for her birthday and now I have to pay for such a stupid mistake?:(  

Hallo, Ich habe ein Problem mit meinem Adobe-Konto (Foto-Abo 20 GB).Ich habe ein E-Mail erhalten, dass meine Zahluhnsdaten nicht aktuell seien. Meiner Meinung nach stimmte das aber nicht, trotzdem habe ich die Daten noch einmal eingegeben.Jetzt sehe ich auf: account.adobe.com Nächste Zahlung am 6. 2026.Jahres-Abo mit Vorauszahlung. Aber wann ich versuiche, eine App zu öffnen, bekomme ich die Meldung, dass meine Mitgliedschaft ausgesetzt wurde.Auch in der Creative Cloud steht, dass ich nur eine kostenlose Mitgliedschaft habe, und die Apps sind gesperrt.Was kann ich tun? Kann mir jemand mit diesem Problem Hilfen? Am besten jemand von Adobe. Vielen Dank im Voraus.

Hi, I was charged on 5 June 2025 for the renewal of an annual subscription. Is it still possible to cancel the plan and receive some refund? I understand that there may be a cancellation fee. Please advise.

Hi, I found out today that I'm paying other than Photoshop, also in something I don't know called: GOOGLE ADOBE INC. It costs me 34.07 dollars, I'm a student, it's a lot of money for me, I don't have such an option to pay for something like this that I'm not even familiar with.Dear Friends! Please explain to me what it is? And how to cancel it urgently!Many thanks in advance!

Hey Adobe community, I need access to invoices older than 3 years. I have invoices up until July 2022 but I need invoices from 2021 - 2022. Anyone got any idea how I can recieve these? 

I'm a student,I started a free trial, but adobe charged me the full subscription, and my account shows that i'm on 7-days free trial, will they refund the money or what, i cant find a way to contact them

어도비 스톡 구독한 적이 없는데 구독이 되어있었어요. 한 번도 안썼는데 돈이 계속 나가고 있어서 환불 하려고 보니까 수수료를 내라는데 사용한 적이 없어도 환불처리가 안되나요? 된다면 취소랑 환불 처리 좀 부탁드려요

kubaSzanowni państwo z pomocą firmy Adobe, Piszę, aby złożyć uprzejmą i bardzo różnicę w rozwiązaniu o anulowanie mojego wyjaśnienia Adobe bez naliczania opłaty za wcześniejsze rozwiązanie umowy. Moje wystąpienie wystąpienia wynika z powodu finansowego i wystąpienia problemu, który jest następstwem tego, że jest to możliwe i powoduje, że jest ono uruchamiane. Teraz jestem podłączony do wszystkich nieistotnych wydań, w tym tę subskrypcję — uznaną za niezwykle cenną, ale która nie leży już w moim zastosowaniu. Naprawdę mam pewność, że gdy tylko poprawię moje zdrowie i finanse, będę mógł skorzystać z usług. 

When starting the trial I entered the wrong email which I don't have access to and now I can't cancel the subscription plan because I have no way to log in to the account for which the account was created because I don't have access to that email.I would be very grateful for your help

I have been advised that if I cancel my plan (paid monthly) that I will be charged a $110 early cancellation fee. I do not know whether this amount will reduce if I wait 1 month, 2 months, whatever??? 

I want to cansaled what i accidentally purchased plans, account show 74.95$ for month, so i want cancel that all my plans , how i do it please help me, or please contact supportive member.. i tryied two three times . Still i couldnt do it correctly ... 

Hi my early premium just expired like 2-3 days after i bought it. I didn't cancel it in fact it shows active in my google play store subscriptions. Please fix this issue I can not use my premium.  

Pl.Provide me with the statements of MFS capital gain for fr.2024&2025.With thanksPrafullakumarBhattacharyya   Title edited

i have opted for the annual plan, 638/month and am currently using the free trial for 7 days. Right after the purchase i recieved a message saying auto pay activated for 20k for adobe. Why did that happen and how do i fix that?

I get this far into my adobe accoutnt and this is the error I am getting can someone help me with this please. 

This is my first time using Lightroom. After using the free seven days I would like to use it for another month or two to see if I really like it. If I don't like it, can I cancel the subscription at any time and only pay for the months I use Lightroom?Thanks.

Apologies, I appreciate this is the wrong place for this but struggling with Adobes website to find what I need. Recently when I went to use Adobe InDesign I was asked for my password, which I entered but it didn't accept it. Turned out I was either locked out of my account or it no longer recognised me. The only option it kept coming up with was to start from fresh using the trial. In a panic as I had a tight deadline, I did this. But not I'm being charged for the main £56.98 plus the £27.98! I've tried to find contact details to message Adobe to sort this out but it seems impossible and the Virtual help thing is useless. Can anyone help point me in the right direction? Thanks.

Bonjour,J'aurais aimé savoir comment changer de moyen de paiement à partir de l'application. Merci

What an awful awful company. Needed to scan ONE document, so had to sign up for the free trial, said it wouldn't bill me if I cancelled. I went and cancelled, and somehow they continued to charge me. Not only that but now that I have fully cancelled, they charged me an early cancellation fee. This is disgusting business practice. You shouldn't take advantage of people for a few extra euros. Make your services clear and easy to discard. Locking people in without their knowledge is deceitful and greedy.  Sort yourselves out

I have charges on my credit card account from Adobe that I did not authorize. There is no ability for me to connect with an agent on the customer support page because the AI program keeps saying I do not have any Adobe orders or subscriptions (go figure). I need to speak to someone to reverse the charges but there is no number listed ANYWHERE.  Please provide me with a number to call. 

I have received an email from adobesign@adobesign.com for an agreement of payment of auto-pay for Microsoft 365 Business Premium.  This email was addressed to an unknown business to me but copied me in.  Is it a scam?  It is from adobesign@adobesign.com.  It looks legit.  Shall I be concerned?     

Sehr geehrte Damen und Herren,hiermit möchte ich meine Situation im Zusammenhang mit der Kündigung meines Adobe-Abonnements schildern:Ich habe mein Abonnement am 5.6.2025 abgeschlossen. Am 19.6.2025 habe ich – und damit fristgerecht innerhalb der gesetzlichen 14-tägigen Widerrufsfrist – meinen Widerruf erklärt.Dabei habe ich die Fristberechnung gemäß § 355 BGB und § 187 BGB beachtet:Der Tag des Vertragsschlusses (5.6.2025) zählt nicht mit,die Frist beginnt am 6.6.2025und endet am 19.6.2025 um 24:00 Uhr.Mein Widerruf erfolgte somit rechtzeitig und entspricht den gesetzlichen Vorgaben.Nach § 355 Abs. 1 Satz 5 BGB genügt für die Fristwahrung die rechtzeitige Absendung des Widerrufs.Trotz meines fristgerechten Widerrufs wurde mir die Abonnementgebühr in Rechnung gestellt.Ich bitte Sie daher, mir den abgebuchten Betrag umgehend zu erstatten und die Kündigung meines Vertrags zu bestätigen.Für Rückfragen stehe ich gerne zur Verfügung.Mit freundlichen GrüßenLukas MüllerKündigungsnummer AB

Hallo zusammen, bei der Rechnung fehlt bei uns leider er Firmennamen obwohl dieser im ADOBE Profil hinterlegt ist. Auf was muss ich noch achten?