Account, Payment, & Plan

Dear, I have cancelled my plan. I'm sure I cancelled within the 7 days. I didn't use Adobe because I couldn't install it. Still I have to pay 24,99€ for something I didn't use or planning of using at all. How to cancel without fees? Is this legal to make me pay a whole year for something I don't use and don't want to have? Greetings Iris 

Dear community,I've been paying €9.99 per month for years for my Photography Plan (Lightroom + Photoshop). Starting tomorrow, the price will increase to €15.12. Is Adobe allowed to raise its prices by 51% like this?

Hola,Realicé una suscripción a Adobe Acrobat Pro el día 15 de septiembre de 2024 y cancelé el plan el 19 de septiembre de 2024. Incluso recibí el correo de confirmación de cancelación. Según la información proporcionada, mencionaron que podía cancelar SIN COSTO y SIN COBRO dentro de los primeros 14 días.Sin embargo, he notado que me han estado realizando cargos durante tres meses consecutivos. He intentado contactar al soporte técnico, pero no he obtenido respuesta ni se me ha realizado ningún reembolso.Además, al verificar en mi cuenta, aparece que no tengo ninguna suscripción activa. Tampoco recibo correos o notificaciones sobre estos cobros, aunque mi banco confirma que los cargos provienen de Adobe.Cuento con pruebas de todos los movimientos y relacionados. Por favor, solicito su apoyo para resolver este inconveniente y que me reembolsen los cargos indebidos. Agradezco de antemano su atención y espero una pronta solución.Gracias. ADJUNTO PRUEBAS: Compra realizada el 15 de

유료플랜 구독하는것이 없는데 결재가 되었습니다.카드는 제 소유가 맞습니다. 해결해 주십시오.

이번달 자동결제가 됐는데 환불 부탁드리겠습니다. 

Tengo problemas con la suscripción de la aplicación según yo ya había cancela dicha suscripción más sim embargo se terminó de generar el cobro y no estoy de acuerdo con eso, Necesito el reembolso de dicha suscripción ya que no me es útil., gracias  

HeyOn my Adobe account page, I see the following message: "You are eligible for a Creative Cloud All Apps 100 GB discounted subscription, please contact support." However, when I click on the “contact support” link, it leads to an error page and I can’t proceed.I’d like to know how I can activate this discounted subscription or get more information about it.Does anyone know a direct contact or solution for this?Thank you! 

Hi, I just got an email with the below text. I opened a browser window and logged into my Adobe account, and I see the same in notifications.  I imagine the phone number is part of the "invitation," so I don't want to call it. 🙂 I can't find an actual Adobe support number to call, though. I'm assuming this a phishing attempt? Can you confirm? (Sorry if this isn't the correct forum. I searched all but didn't find this message, and I didn't see anywhere specific for security questions.) Thanks.

어도비를 사용하지 않았는데 3개월동안 결제된 내역 환불 가능한가요?

Probably a weird case, but I just want to check if anyone knows a solution:  In summer 2023 I made a creative cloud subscription. I needed it for a job, but I was still a student back then so I got a discount. The email address that I used for the subscription belonged to my university. When I left that university in fall of 2023 I lost access to that address.  That the subscription was still running was something that I noticed only yesterday, when I saw it on my credit card bill. Up until then I was sure that I had canceled the subscription, then thought I must’ve made a mistake. I then tried to log into my account but whenever I tried to get to the page where I could cancel the subscription I got an error message ("an error occurred"). I could see, however, that I had been billed for the subscription two times - with the regular price.  I then turned to customer service, because I wanted to get a refund. I hadn’t used any of the products since that summer job in

Hallo zusammen, es geht um die Umstellung Zahlweise von monatlich auf jährlichim Dezember bekam ich von Adobe eine email, mit folgendem Inhalt,„Oder Sie können uns auch am 23. Juni 2025 (letzter Abonnementstermin) kontaktieren und wir bieten Ihnen den zu diesem Zeitpunkt besten verfügbaren Rabattpreis, da Sie seit 10 Jahren unser treuer Kunde sind“an wen muss ich mich wenden ?gestern habe ich mit dem Kundensupport telefoniertSie meinte, dass es wahrscheinlich keinen Rabatt gibt.Obwohl es mir in der Mail vom Dezember versprochen wurde.Habe schon per email, messenger, Kundensupport  Adobe kontaktiert aber komme irgendwie nicht weiter. 

Bonjour, J'ai depuis longtemps un abonnement à la formule photographique qui fonctionne sur mon ordinateur mais je ne peux pas la gérer car sur mon compte il est marqué aucune formule payante (mais les factures y sont bien). Le système tchat tourne en rond car il répond que pour avoir une assistance humaine il faut une formule payante mais c'est justement le problème. Quelqu'un sait-il comment contacter une personne par email ou téléphone qui comprendra immédiatement le problème ?Merci pour votre aide,Florent

This program is RUBBISH, and the technicians can't fix the problems.For the last 12 months I have had to reset my password every time I use the program.Technician was trying to fix the problem for over 2 hrs and still had the same problem when he gave up.yet Adobe still charged me a monthly fee and and early cancellation even know I can't use the program.There is a lot better programs out there for less money and have better support and backup than Adobe

I started a 0 rupees trial and got a otp request for that 0 rupees, but they charged me 1974.14 INR, i contacted their customer support so they told me they can't do anything and offered a 90 day extension, i was flabbergasted. I am thinking of filing a consumer complaint as a student that was a lump sum and i can't afford to do away with that. they later said that the payment isn't showing, so i told them i can give them my transaction id but they refused that too. i don't know what to do at this point. 

As the title says, an email address was mistakenly deactivated and I have found it so challenging to access support and get an answer that I'm finally coming here. I only use one email address with my paid subscriptions, so if I can't find a way to make it work then I want to be able to subscribe.  The last time I tried chat support it seemed like they could fix it and then after half an hour they figured they couldn't.  So I'm looking for an email address to ask support so that I don't have to suffer on chat again or someone that's aware of the permanency of a deactivated email address. It was an error on Adobe side that they deactivated the wrong email address but it's been like a few years now and I haven't been able to get it fixed. I've contacted support a couple times a year I guess.  Thanks very much

Good afternoon/morning, I have a problem. I purchased a 7-day free trial to test features, and I've only been using it for 2 days, so I haven't liked it. I wanted to cancel before the billing starts, but I'm having a problem: "We were unable to process the request. Please try again or contact a support agent." I don't know if this is for a time limit or if it won't let me cancel. Could you help me a lot with this question? Thank you.

I've been having this issue alot lately.  I can't open Photoshop because it says it can't verify my subscription even after I've logged in an approved several times.  This is fustrating.  It's worked fine before.

I have been being charged monthly since 2024 and didn't realise, 99% sure that I cancelled my free trial. How can I fix this, stop the payments and hopefully get some money back? I ask the chatbot thing but it says I have no active plans, and that I am not allowed to talk to a human unless I have one.Any ideas appreciated, thank you! 

I have few months ago purchased an Adobe After Effects subscription using my credit card, but I have no idea which email address was used during the purchase process. As a result, I cannot access the product or cancel the subscription. Additionally, I am unable to reach support through your chatbot, as it requires an active account login, which I do not have access to due to the unknown email. Please advise me on how I can recover access or resolve this issue. I can provide proof of payment card if needed.

Buena stardes, estoy buscando la opción de reembolso y en ningun lugar logro conseguirlo, por favor alguien que me ayude? que luego pasan los 14 dias y no me quieren hacer el reembolso, me cobraron 5 veces mas de lo que venia abonando, una total locura

I recently cancelled my Adobe premium trial subscription and have not received the refund. The refund of inr 944 is still not received. Kindly refund the amount as soon as possible.

I opted to have the 7 day trial period and gave my account details for access to the same. I received a message for Rs. 0 to confirm the account. However, my account got debited for Rs. 1834.9 instantly. How do I get a refund? I did not even use the Trial

Me facturaron  dos licencias, me podrian informar como hacer  para que nos envíen una Nota de Crédito por favor.

I canceled my subscription two days prior to the auto-renewal, but I was still charged, and there is no update in my Adobe app.  Please refund the amount that was deducted.

On my auto yearly plan. It sent me 3 invoices for the same plan. I just want to make sure its not going to auto charge me 3 times for the same plan.