Account, Payment, & Plan

Cambié de plan al creative cloud standard, me cobraron el plan anterior y de nuevo me cobraron el nuevo plan. No me parece justo que hagan eso pero bueno. Me llegó un correo (hace dos días) de EBANX/Adobe de que el reembolso ya se había hecho y no se ve reflejado en mi cuenta bancaria. Cómo soluciono esto? 

I started my free trial with Photoshop, forgot to cancel it and I had to pay 22.99$ on 04/29/2025.Then I cancelled it on 04/30/2025, which is with 14 days.I would have received my refund. In fact, I received billing for my refund (My order number is AD03377302933CVN).However, today is 3 weeks from the day I cancelled, and I haven't seen my money back on my credit card.Please support.

Bonjour, Souhaitant resillier mon abonnement sans frais, j'ai besoin de connaitre la date exacte de mon contrat. Or, cette information est introuvable puisque l'historique de mes factures sur CC ne me permets pas d'aller au dela de trois ans. Idem pour Paypal. La date en question n'apparaissant nul part der manière claire, comme puis-je y acceder?  Merci d'avance .

Hello Adobe Community,I am facing a serious issue that needs urgent attention.I signed up for the Adobe All Apps 100GB Annual Plan (billed monthly) and started the free trial. I canceled the subscription on the very first day to avoid any charges. Despite this, my SBI debit card was charged ₹1915.14 on 20 May 2025.When I contacted Adobe Support, shockingly, they claim they never received this payment and told me to check with my bank. But my bank confirms that an e-mandate linked to Adobe is still active on my card ending 2747, meaning they can continue charging me!This is unacceptable.Why was I charged during a FREE trial?Why is Adobe denying the payment when my bank statement clearly shows the deduction?How do I get a full refund immediately?How do I cancel this e-mandate so no more money is taken without my consent?I am worried about being charged again without authorization. This situation is causing serious distress and loss of trust.If anyone has faced this or knows how to force

Quiero darme de baja yo no firme nada y resulta que ahora mecobran 25 euros mensuales y me quieren penalizar por dejar de pagar ese dinero con 108 euros porfavor que vergüenza es esta, yo nunca firmé ningún contrato y no uso adobe 

Anyone know how to talk to a customer service rep without an active account?  I can't get past the AI bot, because my account is inactive.  Of course their billing department is still charging me.

termino mi semana gratuita y el mismo dia que me debitaron cancele la compra.. me devolvieron solo una parte cuando el reembolso deberia ser total. que puedo hacer ?

I have been trying to cancel this subscrition for some time , how can I make this happen    [Edited: title changed]

The business I work for is being billed twice for Adobe each month. I can't find what email the second subscription is purchased under. Any recommendations on how I could resolve this as I imagine I only need one subscription for a small business.

My church was approved for a nonprofit account but they only gave us 2 licenses. We have about 5 employees who will need to be able to use the software on differnent computers. What can I do? 

would like to cancel my subscription before it renews. I have an email adviceing my to log into my account to cancel the renewal. But that has gotten me nowhere. Can anyone help with this please?

Im not sure what to do about these emails. Are they scam and just baiting me to click and log in? Can anyone help me verify what the order details are because if they are under a card I own, I need to lock or change the card info?  I did not authorize a charge and before today dont remember if I ever did make an account.

 I have an active subscription, but the app says that my subscription has expired. itry everythink that bot said but its just not working

When I log in, my account shows a "free version" although I paid for my subscription in April. I canceled the subscription afterwards but I should have access until April 2026. When I log in on safari, I see the subscription benefits, but when I go to the app, it doesn't show. 

Unfortunetly I didn't update my payment method in time and the billing didn't go through properly thus expiring my subscriptions. I updated my card information but after 2 days nothing has happened and indeed the account status in creative cloud desktop app says "FREE MEMBERSHIP" even though I've had the same plan for almost 10 years now.

**Subject:** Request for Access to Adobe Cloud Account   Dear Adobe Support Team,   I am reaching out regarding my late son’s Adobe Cloud account. He passed away a few years ago, and I believe he stored edited photos that are deeply important to me and my family.   I would like to understand the process for gaining access to his account. I am willing to provide any necessary documentation, such as proof of my relationship to him and any legal authorization required. Please let me know the steps I need to take.   I appreciate your time and guidance in this matter. Thank you.   Sincerely, Peter O'Callaghan   [Personal information removed by moderator.]

Buenas noches, yo utilicé la prueba gratuita, adjunto capturas, donde se refiere que la prueba finaliza en 32 días, esas capturas las saqué el sábado 26 de abril. Y hoy me di cuenta que me cobraron la suscripción en la tarjeta. Alguien me puede explicart esto?. Gracias.En una de las capturas incluso dice:"Finalizar la versión de pruebaAún te quedan 32 días de prueba gratuita. Una vez que canceles, perderás el acceso a las aplicaciones de la prueba"   

I'm running the latest Win 11 and CC with valid subscription for the Photography plan, yet every time I start the PC, I have to go online to sign in. Then I get an error "limit of licenses reached"- and it already shows this very PC with an active license - Yet I can't start Bridge nor Photoshop until I remove this PC and add it again. Then it works until I restart the PC again and I have to repeat everything.I've never seen this on any other PCs and it is a major problem because this is a mobile workstation which is not going to be online every time. When using it, I'm not using any Adobe CC app elsewhere and I never go above the license limit, yet every time there is the problem with license.How to resolve this bug?

tengo 2 planes y quiero cancelar uno, pero me marca error al cancelar y en el horario de soporte de asistente nunca me atienden me dice que regrese en horario disponible pero nunca esta disponible ni en los horarios marcados.

Hay números de servicio al cliente para clientes de latinoamerica??El número 1-800-833-6687 no recibe mis llamadas

Hola a todos, soy de Argentina y hoy me encontré SIN PREVIO AVISO con un aumento 14 veces superior a lo que venía pagando por la suscripción de 100gb + programas. Pasó de 2.486 pesos argentinos a 34.025 pesos. Qué pasó? tiene solución? Alguien más está con este problema? Hoy es domingo y nadie va ayudarme en atención al cliente pero querría saber si es posible que nos quieran robar de esta manera.... imposible vivir ya con estos aumentos no solo sin aviso sino SIN RAZÓN... 14 veces de un momento a otro? no existe.... una falta de respeto al cliente y al trabajador. Se aprovechan porque saben que lo necesitamos para trabajar. 

Hace una semana inicié un reclamo porque no coincidía el importe debitado y el facturado. Luego de hablar con atención al cliente de Adobe y el cobrador, éste último anuló el pago y envió a revisión a Adobe. Una semana después, dieron de baja mi cuenta de Adobe SIN MI CONSENTIMIENTO Y SIN PREVIO AVISO, sólo avisando EL MISMO DÍA por mail que ya no podía usar el servicio a partir de ese momento. No hay servicio técnico porque esperaron a última hora para comunicarme, y no tengo forma de poder revertir la situación. Ya probé con el chat interno, y el bot me comuncia "que no hay agentes disponibles, que vuelva a intentarlo en otro momento". Necesito una solución inmediata.

hHow can I cancel my subscription without pay early cancellation fee?

Como eu consigo o reembolso do tempo de teste que eu fiz, posteriormente com o Adobe Illustrator?

Cancelei a assinatura, e mesmo assim foi cobrado no meu cartao, quero o estorno ou reembolso urgente! Nao vou pagar 124,90 em algo que nao utilizei ! Aguardo retorno!