Account, Payment, & Plan

I get this far into my adobe accoutnt and this is the error I am getting can someone help me with this please. 

This is my first time using Lightroom. After using the free seven days I would like to use it for another month or two to see if I really like it. If I don't like it, can I cancel the subscription at any time and only pay for the months I use Lightroom?Thanks.

Apologies, I appreciate this is the wrong place for this but struggling with Adobes website to find what I need. Recently when I went to use Adobe InDesign I was asked for my password, which I entered but it didn't accept it. Turned out I was either locked out of my account or it no longer recognised me. The only option it kept coming up with was to start from fresh using the trial. In a panic as I had a tight deadline, I did this. But not I'm being charged for the main £56.98 plus the £27.98! I've tried to find contact details to message Adobe to sort this out but it seems impossible and the Virtual help thing is useless. Can anyone help point me in the right direction? Thanks.

Bonjour,J'aurais aimé savoir comment changer de moyen de paiement à partir de l'application. Merci

What an awful awful company. Needed to scan ONE document, so had to sign up for the free trial, said it wouldn't bill me if I cancelled. I went and cancelled, and somehow they continued to charge me. Not only that but now that I have fully cancelled, they charged me an early cancellation fee. This is disgusting business practice. You shouldn't take advantage of people for a few extra euros. Make your services clear and easy to discard. Locking people in without their knowledge is deceitful and greedy.  Sort yourselves out

I have charges on my credit card account from Adobe that I did not authorize. There is no ability for me to connect with an agent on the customer support page because the AI program keeps saying I do not have any Adobe orders or subscriptions (go figure). I need to speak to someone to reverse the charges but there is no number listed ANYWHERE.  Please provide me with a number to call. 

I have received an email from adobesign@adobesign.com for an agreement of payment of auto-pay for Microsoft 365 Business Premium.  This email was addressed to an unknown business to me but copied me in.  Is it a scam?  It is from adobesign@adobesign.com.  It looks legit.  Shall I be concerned?     

Sehr geehrte Damen und Herren,hiermit möchte ich meine Situation im Zusammenhang mit der Kündigung meines Adobe-Abonnements schildern:Ich habe mein Abonnement am 5.6.2025 abgeschlossen. Am 19.6.2025 habe ich – und damit fristgerecht innerhalb der gesetzlichen 14-tägigen Widerrufsfrist – meinen Widerruf erklärt.Dabei habe ich die Fristberechnung gemäß § 355 BGB und § 187 BGB beachtet:Der Tag des Vertragsschlusses (5.6.2025) zählt nicht mit,die Frist beginnt am 6.6.2025und endet am 19.6.2025 um 24:00 Uhr.Mein Widerruf erfolgte somit rechtzeitig und entspricht den gesetzlichen Vorgaben.Nach § 355 Abs. 1 Satz 5 BGB genügt für die Fristwahrung die rechtzeitige Absendung des Widerrufs.Trotz meines fristgerechten Widerrufs wurde mir die Abonnementgebühr in Rechnung gestellt.Ich bitte Sie daher, mir den abgebuchten Betrag umgehend zu erstatten und die Kündigung meines Vertrags zu bestätigen.Für Rückfragen stehe ich gerne zur Verfügung.Mit freundlichen GrüßenLukas MüllerKündigungsnummer AB

Hallo zusammen, bei der Rechnung fehlt bei uns leider er Firmennamen obwohl dieser im ADOBE Profil hinterlegt ist. Auf was muss ich noch achten?

I forgot to cancel my trial plan and now I can't cancel this trial. I didn't use Acrobat after trial so please help me cancel this trial. I have no need to use it and I have no money!My account: [Email address removed]

1.  Adobe does not tell you when your annual subscription begins and ends2.  Adobe no longer provides a way to contact them directly to find out The Adobe user is therefore supposed to guess the end date of the plan or pay Adobe a cancellation fee without Adobe providing the dates to show why you are paying the fee and how long is left on your annual subscriptiuon in order to cancel at the end of the year to avoid it. This must be illegal.

I had a whinge via email about the cost of the subscription cancellation fees and someone at Adobe thought it would be funny to change my account name from Huck to ****. How professional. 

quiero saber si pueden resolver mi problema lo mas urgente posibleayudaaa

앱 다운로드하고 자동으로 결제가되어서 바로 구독 취소했는데 오늘아침에 결제가 되었네요.. 사용하지 않는 프로그램입니다ㅜ 환불 부탁드려요..  

Quiero comunicarme con alguien ya que se me realizo un cobro indebido, el dia 06 de junio use la prueba de semana gratuita, y ese mismo dia cancele la prueba aun asi se me cobro el dia 14 de junio, tengo los correos como evidencia y aunque me hayan cobrado no tengo ningun plan activo.Quiero saber porque me cobraron aun habiendo cancelado la suscripcion y aunque me hayan realizado el cobro no tengo ningun plan activo

I need help with my plan. I have had the Photography Plan since 2016. Given current frustrations I cannot help but think about alternatives.  What I need: my plan changed back to what it has been for almost 10 years.  I have an annual plan. Billed in advance. For some reason I have been billed monthy for the plan, but at least it seems to be the right rate. I looked now to ensure my plan is correct given teh discontinuance of the plan, and there are problems.  Firstly, I have been billed at $14.99 for a few months. As I understand it, this is the monthly payment rate. My plan summary clearly states annual plan. I try to go through the steps to reset as annual plan and I'm told it is no longer avaiable, but I also understand is has not yet ended. Screen shot below showing plan summary on my account overview page. 

Last year on June 30, 2020, I prepaid for the Creative Cloud All Apps annual plan at the student rate as I have been enrolled at Lehman College / CUNY here in New York City for that entire time. However, what I did not realize at the time I prepaid that annual plan was that my school, Lehman College, offered that same plan, Creative Cloud All Apps, to students for FREE. I am wondering, is it possible to be refunded the amount I paid at the student rate for the Creative Cloud All Apps Annual plan since the school was already providing it for free? Please advise, thanks.

J'ai téléchargé Premier Pro il y a deux semaines et avant de commencer mon abonnement annuel, j'ai décidé de profiter de l'option d'essai gratuit pour voir si elle correspondait à ce que je cherchais . Malheureusement, je n'ai pas eu assez de temps pour le découvrir pleinement pour des raisons personnelles et j'ai voulu soit changer d'option d'abonnement, soit l'annuler avant qu'il ne commence. Ensuite, j'ai vu que je pouvais profiter d'une période d'essai gratuite de 7 jours en plus et, après avoir lu et vérifié que l'offre me convenait, je l'ai acceptée. La période d'essai était censée se terminer dans une semaine, le 24.06.2025. Il y a probablement eu un bug et le système m'écrit maintenant que ma période d'essai est prolongée non pas pour 7 jours mais je cite "341 jours de période d'essai gratuite". Je n'ai rien fait d'autre que les manipulations décrites ci-dessus. Je vais joindre une capture d'écran pour montrer comment le système a commencé à afficher ca juste apres que j'a

ive been attempted to be charged multiple times by adobe, i started the process of purchasing a plan but it didnt go through, now weeks later my account says no active plans but there was multiple attempts at charging my card throughout the week, one being successful and this is ongoing.

Hello,I have an active Acrobat Pro subscription, but when I log into the Acrobat application (I am using a Mac), it tells me that my subscription has expired.However, when I check my account on the website, the subscription is clearly active, and I am being charged every month.I don't understand why I can't access the tools included in my subscription.Note: I’ve already verified that I’m using the correct login ID (my email address), so the issue does not appear to be related to that.Thank you in advance for your assistance!

I requested creative cloud via tech soup.  I received my approval email today, which says click this link to get creative cloud pro at a 49% discount.When I click the link, it shows regular price $69.99, a 49% discount, and a new monthly price of $384/month!  If I follow the purchase path, it wants to charge me $69.99 a month.I tried the adobe chat and it connected me to a sales person who offered me Creative Cloud at a 20% discount.  Anybody else having issues with getting creative cloud through techsoup?

Hallo. Mein Steuerberater benötigt eine Rechnung für das Abo von Adobe. Kann wer helfen

desde la semana pasada varias veces ingrese y realice todo el proceso para cancelar el plan porque hasta hoy estaba vigente y volverian hacer el descuento de mi tarjeta del pago, pero al parecer nunca se hizo la cancelacion por mas que intente es mas pense que si habia quedado, ya hoy que gracias a Dios no habia plata en mi tarjeta me vuelven a descontar y no quiero pagarles mas por algo que no estoy usando, y trato de cancelarla y no me lo permite, en administrar el plan me sale un aviso que dice que si no hago nada el plan se suspendera pero lo mismo dijo la otra vez y luego de dos meses me cobro todos los dos meses sabiendo que ni se utilizo porque no dejaba hacer nada, digamen como puedo hacer para solucionar este problema porque no quiero pagar mas, tras de eso estoy tratando de contactarme por linea telefonica y asistente virtual y me dice que en este horario no estan disponible pero todo el dia he estado en esas entonces por favor indiquemen en que horarios si puedo porque segun

Hola. Necesito el reembolso de la cuenta recién cancelada ¿Como lo hago para solicitar el reembolso?

Moin, mein Abo ist bezahlt, dennoch kann ich die Tools in Acrobat Pro nicht benutzen. Es kommt ständig die Meldung ,,Reaktivierung''. Wieso zahl ich knapp 24,00 Euro im Monat, wenn ich Adobe nicht benutzen kann...