Account, Payment, & Plan

Como cancelo la subscripcion despues del trial, suspuestamente se iba a suspender y asi fue pero me siguen pidiendo que page algo que no ocupo y no me aparece en ninguna parte una manera de cancelar definitivamente todo.

Hello,My money was charged 2 weeks after the end of the trial period after canceling the subscription. I didn't receive any information about a refund. Is there anything I can do?

I have got an adobe subscription by some scam. I personally never gave my bank details. May be it has been fetched from my google account. Now I am trying to cancell my subscription and they are charging me heavy cancellation fee. No way I am able to contact Adobe. There is no phone number nothing, only virtual assistance which is of no use. It feels simply like a fraud. Please help me how to cancel the subscription without any fee.

Hello, how is this possible? I want to cancel my Adobe Creative Cloud subscription before it automatically renews. According to my account, the subscription ends on May 14, 2025, and today is May 11, 2025, so I'm within the first year of my contract. According to Adobe's own policy ("Subscription and Cancellation Terms" - https://adobe.com/legal/subscription-terms.html ), annual subscriptions with monthly payments can be cancelled without penalty if done before the renewal date, i.e. before the exact day of the first anniversary.   I therefore request immediate cancellation without penalty, as I am still within the first annual contract.   I'm going to cancel it because my plan is going from €30 to €55, which I don't think is feasible. I'm canceling it in advance, and yet I'm still getting a message saying I'm going to be charged €335.04!!! In return, I won't get the service!   Thank you.

Last month, I inquired about cancelling my trial for Creative Cloud and I was unsuccessful to cancel my subscription before the trial ends. Now, I realized that the issue is bigger than that. I'm going to list what I've found concisely.I cannot contact Adobe Support and I have no access to the Adobe Admin Console.My subscription plan to the Creative Cloud is not visible in my student account.There are no activated devices listed in my account from my sideI'm locked out of using Lightroom and Photoshop, hence I cannot use any apps from the Creative Cloud subscription. I can provide the order number from my transaction in March, if I can get direct line to a Adobe Support representative. I won't share my order number in the community forum. I want to be able to see my subscription plan in my account. 

Hello,I'm reaching out because I subscribed to an annual plan with monthly payments for Adobe InDesign on April 28, 2025, with a monthly fee of CLP $15,640. However, I canceled the plan on April 29, well within Adobe’s 14-day grace period for withdrawing from the contract. Despite this, I was charged CLP $93,000, which I understand might be an early termination fee for the annual plan. However, according to Adobe’s policy, if cancellation occurs within the first 14 days, a full refund should be granted without any penalty. Therefore, I kindly request a refund for the amount charged, as the cancellation was processed correctly within the allowed timeframe. The chatbot provided no useful assistance whatsoever. I would really appreciate any help, contact or guidance on this.Thank you everyone in advance. Best regards, <personal info removed>

can we get the teacher account with qualifications Trainer and assessor certificate 4, I volunteer with deaf sports people and would like to animate sign language.  

I somehow made an annual commitment to Adobe to not only 1 subscription but two. I relayed to customer service that I did not intend to subscribe. I have not used nor plan to use their services. Apparently I am unable to cancel without paying a $90 early cancellation fee. This is a SCAM structure of doing business. I felt obligated to share for other consumers protection. Customer service hung up on me leaving me very unsatisfied and upset

Hi,I received access to my deceased father's bank account and noticed that there were PayPal withdrawals. I contacted PayPal, and they provided me with the transactions in the PayPal account since my father's death on the 30th of April 2024. For a total of AUD$318.89.What is the process of having these transactions credited back to the PayPal account, having been charged to a deceased person? Thanks,AT 

Contratei o plano dia 30/12 porem no mesmo dia solicitei o cancelamento e me foi concedido, porem esta sendo descontado todo mes o valor de 139,00 desde janeiro/2025, sendo que, o cancelamento nos primeiros 7 dias eram sem cobrança alguma. o mesmo tal plano" incluia o Lightroom, porem tenho o app, e nunca foi me disponinilizado nenhum dos serviços incluidos no tal plano, o que, comprova que nem se quer esteve disponivel pra mim usufruir de quaisquer serviço, desejo o cancelamento da assitura sem qualquer valor a ser cobrado e também o reembolso dos 5 meses  cobrado, segue em anexo os compovantes do cancelamento.

Hi Adobe,Subject: Request for Refund—Recently Renewed Adobe Subscription Dear Adobe Support, I hope you're well. I’m writing to request a refund for my Adobe subscription, which was renewed recently. I purchased the plan on 05-8-2024/05-08-2025, but have changed my mind, as my college has ended and I will no longer need the software. I was unaware that the subscription would renew automatically. Since I no longer require the services, I kindly ask if it’s possible to process a refund for the recent charge. I would appreciate your understanding. My Adobe account email is: PRIVATE INFORMATION REMOVED FROM THIS PUBLIC FORUMPlan type: Adobe Creative Cloud All Apps—Annual Plan, prepaid or monthlyPayment date: 09-05-2025 I appreciate your help, and I look forward to your response.PRIVATE INFORMATION REMOVED FROM THIS PUBLIC FORUM Email ID     

Porqué motivo me están cobrando la cuota dos veces al mes?

Bonjour, Suite au courriel d'Adobe du 24 avril dernier concernant la mise à jour de la formule Creative Cloud pour la Photo pour laquelle j'ai un abonnement mensuel je souhaiterai passer à un plan annuel afin de conserver mon tarif actuel. Mais lorsque j'effectue la fonction "Gérer la formule" un message d'erreur me signale que cela n'est pas possible ?

I already made a post for this, but apparently the system decided that telling me how to cancel was helpful and deleted my post. I canceled Adobe, but am still getting billed. I can't get past the chat bot because my account is no longer active.  How do I get these morons to stop billing me? I attempted to cancel using your site, but the site was broken. I had to chat with a service rep to get my account canceled.  This occured on April 21st on Case number: ADB-39590959-W1X0I was then charged $31.86 on April 29th according to my credit card company, but I think your chat bot told me it occured April 28th in your system. Giving me instructions to cancel is obviously not helpful because I have already done you.  You need to refund me and fix your billing issue.

On the UK pricing pagehttps://www.adobe.com/uk/express/pricingThere is a section dedicated to non-profits (charities in the UK?) but when your click through the links it just takes you to pages relating to US regulations. Do they offer a reduced rate for charities and the like in the UK - I help run a children's club and want to make a newsletter - or is it just a glitch on the website?

Hi Team Abode,   I am writing to express my disappointment about a recent deduction made fromy bank account of INR. 1645 towards the subscription of Abode Pro. I had signed up for the free trial and due to which there was account information requested from me. According to the Reserve Bank of India guidelines, everytime a merchant deducts money from customers account, a prior intimation has to be given to the customer in form of email, sms, etc so that he/she can opt out. I was not provided any sort intimation about the deduction of the payment. I would request you to initiate the refund as I do not intend to avail your services. Pls let me know how to move forward or I'll be left with no recourse but to file an online complaint

ME HICIERON UN COBRO DE 109.95 DÓLARES QUE NO AUTORICÉ, POR EL SERVICIO PRO!!! Y AÚN ASÍ NO TENGO EL SERVICIO!!!! ESTO ES UNA ESTAFA!!!! SON UNOS LADRONES!!!!   [File with private information removed]

After subscribing to Illustrator on a monthly plan, I discovered several concerning practices:1. After payment, users are locked out of the cancellation process for several hours - an obvious tactic to prevent immediate cancellations.2. Once this artificial "cooling period" ends, there is NO option to simply turn off auto-renewal while maintaining access to the product already paid for. The only choice is to completely cancel and lose access to a service already purchased.These practices effectively force customers into an unfair choice: either commit to recurring charges or forfeit access to a service they've legitimately paid for.As a California customer, this appears to violate California consumer protection laws, particularly the California Automatic Renewal Law (ARL), which requires businesses to provide a clear and conspicuous mechanism to cancel automatic renewal services.Furthermore, Adobe's apparent removal of direct customer service channels to address these issues only compo

Hola, Soy Juan Rodriguez y early comunicandoles para informarles que me han cobradon dos veces en el mes de Mayo 2025. He comunicado con el bando para intentar de resolver esta situation. Si ustedes pueden asistir en el process, te adgradecera por sus labores. Yo a pegar evidencia pa que lo han vea. Atentamente, Juan Omar Rodriguez Ayala Al-Bazz

Hello,I am experiencing an issue with my Lightroom Mobile subscription purchased through the Google Play Store. I bought the annual subscription , using my Google account . However, when I try to use Lightroom Mobile, I receive the following message:"This subscription has already been purchased from the Play Store with a different Adobe ID."I have confirmed that I am logged in with the same Adobe ID that I used when I purchased the subscription. When I attempt to restore the purchase within Lightroom, I see this message instead:"The purchase found could not be restored because it has already been claimed."Despite being logged in with the correct Adobe ID and using the same Google account, the subscription is not being recognized correctly.Version of the app:lightroom android 10.3.1Platform and OS version:android15Can anyone help me resolve this issue? I would appreciate assistance in restoring my subscription or ensuring it is linked to the correct Adobe ID.Thank you!

I have the same problem but the link doesnt work anymore and i cant use the bot to get someone to talk to because he doesnt find a plan in my account

I have used acrobat a long time ago, but definitely not in the past 14 days and i suddenly got charged.. any recommended help to get a refund?

I have problem with payment charged by Adobe, but could not contact anyone to help me to solve this issue.+ On 05th May, on due of my payment, Adobe charged me THREE TIMES in the same minute (attached screenshot).at the end of the day, Adobe sent me email to notice "Payment failed".I tried to contact in various platform to raise this issue (email/ chat/...) but FAILED.+ Today, 08th May, I log-in with trying another way to contact PIC,on the screen show 'payment failed', I click 'retry with this payment'--> Adobe charges THE 4TH TIMES. OMG! and...the screen in my account still notices "Payment failed"... I am really frustrated and upset the way of charging payment, and especially Chatbot, or any email ... No one can be contacted to help the client. Luckily, I found this forum/ community to share. Though I want to use Lightroom to mange my library, but now I seriously consider to cancel my subcription (but still worry Adobe keeps charging me later...).  H

Hi,I made almost 50 calls in last 2 weeks to Adobe and wrote multiple emails. All just fell on deaf ears! I was promised by a call back on my refund by 3 supervisors but never received a call back ever!! All this hassle for a refund of $22.47.Adobe mentioned that the bank is rejecting the refund. I checked with the bank and they said it never happens on our end. Adobe asked me to update new card details on the account, for which they emailed the secure link. I did that twice, still no sight of refund or any update on the process. All I got told again by Adobe was "We will escalate this to our higher authorities and resolve within 24-48 hours". My previous cases are still open for the same issue for more than a week now. Dealing with Adobe on this matter now feels like a dark hole which no one has any information about. Hope this message does not fall on DEAF EARS just like my emails and calls.

Thank you, when I go to my account and select" My Plans," it says "There are no plans."  However, if I click on"Invoices" it shows an invoice for the date I tried to get a free 7-day trial.  I am elderly and have no further use for Adobe Pro.  I was just trying to get the instructions for my sewing machine.  I live on my social security and cannot afford any monthly fees.  It doesn't let me cancel my trial subscription.  Please Help.  Carol dunn