Account, Payment, & Plan

Hey, im trying to purchase Preimere Pro Plan CANCEL ANYTIME, but I have always got this message : We couldn't process your payment. Please check your payment details. If the issue persists, try another payment method or contact your bank.I tried to change credit card, also didn't work.So.. I created a new account and tried credit card, also, didn't work.I thought it maybe the bank, So I talked with them, and they told me that they didn't get the obligation from adobe. also, they said that my credit card should work, and it probably a problem from the site.After all of that, I have decided to remove my payment card and add it as new, but guess what, I dont have any option to remove my card, and why is that? beacause I dont have an active plan, so now my card is save in my accound forever?! Does that make any sense?!Please if anyone can help me with the payment, so I can buy Premiere Pro Plan CANCEL ANYTIME, I willappreciate this.

I was charged twice for my subscription, and need a refund on the extra charge.Is a chargeback my only option? I tried contacting Adobe directly by email, and posting to a forum doesn't seem like it's going to help much. @Adobe please let me know if you can assist.   

Hey there! So, about a month ago I got the Adobe free trial, and now my balance is down to -30,000 KZT.

Quiero cancelar mi suscripción, ni si quiera me dieron périodo de prueba (gratis), me cobraron al instante y ahora que quiero cancelar tengo que pagar $1300 por penalización cuando ni si quiera use el programa, ESTO ES INJUSTO, EXIGO UNA EXPLICACIÓN DE POR QUÉ DEBO PAGAR UNA PENALIZACIÓN Y QUIERO LA CANCELACIÓN TOTAL DE MI PROGRAMA. Intente contactarme con un servidor por teflefono y me colgaron, ES UN PESIMO SERVICIO. 

Hello! I am being charged an amount on a different card every month. I wonder if I have another account in another email, because if I do, I wanna cancel it and just stay with this subscription. Is there any way you can find which email is registered to this different account so I can cancel that subscription?

Hey, so i wanted to cancel my plan but the cancellation fee is too high. I'm a broke college student whom is also paying for hospital bills. Anyone know how i can get a free full refund ? 😭🙏

@Pieri_Gallery6184 With regards to canceling your plan, you will need to go to adobe.com, and cancel it. But, you need to make sure you are logged into the correct user account that you used for the trial period. I have two different  Adobe accounts, and I sometimes get them mixed up too!https://helpx.adobe.com/manage-account/using/cancel-subscription.html

This seems like it should be a no brainer and painfully simple. My company would like to switch to an annual billing scenario instead of monthly. No, we don't want to change to Teams or Groups or whatever. Same services, same stock photo options, just a billing change. 

I accidentally subscribed by mistake. I’m really sorry, but I’d like to request a refund

Я не понимаю , почему они списали деньги с меня, пробный период прошел, и через некоторое время они сняли деньги с моей карты. В истории покупок ничего нет , как я могу получить деньги обратно ?Помогите мне вернуть деньги

I Just woke up and my money is gone 😩 i need REFUND it's my allowance 

Dear Adobe Customer Care Team,I am writing to request the immediate cancellation of my Adobe Acrobat Pro subscription and a full refund of ₹1,596.54, paid on December 24, 2024. I enrolled in the subscription based on the understanding that a one-week free trial would be provided, allowing me to assess the service. However, this trial was not provided, and I have encountered technical issues that have rendered the service unusable.Subscription Details:Order Number: AD03085024809CINAmount Paid: ₹1,596.54Payment Date: December 24, 2024Issues Encountered:Non-provision of the promised one-week free trial.Technical difficulties preventing access to and use of the service.Requested Actions:Immediate Cancellation: Cancel my Adobe Acrobat Pro subscription effective immediately.Refund Processing: Process a full refund of ₹1,596.54 to my original payment method.Confirmation: Provide written confirmation of the cancellation and refund.Contact Information:Name: Ne

HelloCan I get help here about all inovices on my account, older than 3 years? In other words, I need all invoices in PDF for the year 2021. How do I get that?

Renewed my subscription today, bought the annual PS plan, yet i don't have any active plans in my account.  So annoying, deadline aproaches and i can't deliver the product because of this. Support said, wait few business days. I'm not expecting any solution here, just wanted to share my negative experience with the service, which on top is now even more expensive. 

Guten Morgen zuammen,ich habe einen 30-tägigen Creative Cloud Code erhalten der auch gültig war und eingegeben werden konnte.Nun ist es jedoch so, dass mir zwar im Hauptmenü "Kostenloses Probeabo noch 26 Tage" angezeigt wird, ich jedoch keine Apps starten kann bzw dann immer direkt einen neuen Zahlungsplan anlegen muss, der dann aber beispielsweise als Testversion nur 7 Tage anzeigt.Ist das normal oder habe ich etwas übersehen?  Liebe Grüße

Hei,  I am hoping someone can assist. I accidentally signed up with the wrong email address, accidently left the word group off my hirehelpgroup.com.au email & started a free trial. Now I can’t log in because the email is invalid and I cannot receive any emails from Adobe.I also tried logging in with the correct email but it shows a different account with no plan. When I try to sign in with the wrong email, the page keeps loading and doesn’t go to the next step (screenshot attached). I want to cancel the free trial or subscription connected to this wrong email, but I can’t access the account and I am unsure as what to do next.  Please can someone help me with this problem.  Thanks B

i would like to cancel my adobe express subscription/trail.

When I go to cancel my plan, I get this message: ,,You must resolve an issue with your payment details before making any changes to your plan.If you take no action, your plan will be suspended."Could anyone help me out getting the plan cancelled? My kid bought it for fun, but we don't have enough money to buy things like that for now . ❤️

Good day, I have not come across a post with a definitive answer. My question is, if I cancel my subscriprion, do I automatically get a refund? I know how to cancel but I want to make sure that by cancelling my subscription, there will be a refund. I applied for the free trial and forgot to cancel it in time. I just want to confirm the refund before I cancel if there is something else I need to do to get a refund.

da quando si contano i primi 14 giorni di abbonamento?

HeyI m trying to purchase Adobe Creative Cloud for the first time, but I'm facing issues while making the payment with mydebit/credit card. None of my cards are working, and I keep receiving this error messageWe couldn't process your payment. Please check your payment details. If the issue persists, try another payment method or contact your bank.I've attached a screenshot of the error message.Could someone please help me resolve this issue?Thank you!

Hello. Help solve my problem. I go to the site, to my account, everything is active there. I go to the application, but it does not recognize my subscription.Internet is connected, access is allowed in the firewall. And I also made a screen of the system from the application, maybe someone will understand there.

Hola, desde que empecé la universidad utilizo Adobe y nunca me había dado problemas. Lo uso en el computador y en el celular, y el mes pasado utilice la prueba gratis en el celular pero la cancelé sin embargo en mi computador todavía seguía por algún motivo, como si no estuvieran conectados, la cosa es que me empezaron a cobrar el 20 de marzo pero no tenía en la tarjeta y trataba de cancelar la suscripción desde el computador pero no me dejaba a menos de que pagara pero decía que si no hacía nada el sistema me suspendía la suscripción por si sola. Pero pasaron dos semanas y seguían cobrándome hasta que finalmente pagué el mes porque necesitaba cancelar eso, no use ninguna función diferente ni las aplicaciones incluidas en el premium, seguí usando las funciones gratis de adobe pero ahora dice que para cancelar debo pagar el 50% de la obligación contractual que son 500 mil pesos colombianos, y eso no lo decía por ningún lado. No se que hacer porque no estoy interesada en utilizar adobe p

  Funciona bien, el problema es mi economia, no gano como para mantener adobe premir pro.

Eu assinei o teste grátis achando que tinha 7 dias disponíveis, quando fui cancelar pois não gostei do que me foi fornecido ( menos de 40 minutos após a assinatura) o valor já tinha sido descontado do meu cartão e constou como não elegível para reembolso. Gostaria de solicitar o reembolso pois a propaganda me garantia 7 dias grátis