Account, Payment, & Plan

Dear Adobe Support, I am writing to request urgent assistance with canceling my subscription and obtaining a refund. On December 2nd, I was charged for a subscription because I forgot to cancel the 14-day free trial. Immediately after, when I tried to cancel, I was offered an additional 60 days free, which I accepted. Throughout February, I attempted to cancel the subscription multiple times. I even tried changing my region, as I am based in Latin America, but the subscription does not appear in my account settings. Despite these efforts, I have been charged again on my credit card. I urgently need to cancel this plan  Please provide instructions on how to proceed with the cancellation process. My account details are as follows: [Personal information removed by moderator.] Thank you for your prompt attention to this matter. Sincerely, Scarlet Natalie Jorge Peguero

I bought adobe premeir last year i dint use it and haven't used in 10 months. it just renewed 2 days ago and I was not aware otherwise I would have canceled. PLEASE do not send me a link. or tell me its an "active" subscription. I made a mistake I forgot to cancel. I am simply asking for a refund on a software I am not using nor plan to use.

I've been using and paying for PS for years, but according to the chat assistant I don't have a subscription. However, I can see from my invoices (and my credit card) that I am charged monthly. I can't update my payment options because I don't officially have a subscription. But I'm still being charged. How can that be? I changed my email address years ago, so maybe that has something to do with it. But I can't see anything in the old email address either, especially not the current invoices. What can I do? And who can I contact?

Boa tarde, recebi uma cobrança indevida na minha fatura referente ao Adobe Stock. No dia 27/03/2025, foi realizada uma cobrança no valor de R$ 139,00 referente ao plano "Adobe Stock – 10 ativos por mês". No entanto, eu não autorizei essa cobrança e cancelei dia 31/03/2025 o plano, pois foi quando tive conhecimento a respeito da cobrança. Apesar do cancelamento, no dia 31 de março de 2025, houve uma nova cobrança de R$ 305,80, também sem minha autorização. Tentei contato via chat para resolver a questão, mas não obtive suporte, pois fui informada de que não havia agentes disponíveis para atendimento, mesmo entrando em contato no horário comercial. Tentei o contato via ligação e a mesma resposta se repetiu, que não havia agentes no momento para realizar o atendimento. Não encontro outro meio de contato para solicitar suporte. 

I'm having an issue with billing in regards to a subscription, I have multiple unkown charges and when I try to cancel my plan it says I must pay €134! I tried the virtual help and asked to speak to an agent, I waited about 20 mins as it said it was busy so there was a delaye, then the chat just ended without me even speaking to an agent. It seems impossible to get in contact with someone to solve this issue.

Dzień dobry,  miałam okres próbny programu - jednak przegapiłam anulowanie subskrypcji i pobrało mi pieniądze z konta, z programów nie korzystałam - tylko przez pierwsze dwa dni darmowej subskrypcji - kwotę pobrało mi z konta dnia 30.03.2025 - w dniu dzisiejszym tj. 31.03.2025 anulowałam subskrypcję - pokazał mi się komunikat, że dostanę zwrot. Czy na pewno? ponieważ nigdzie nie wyświetla się informacja o takim zwrocie , ani również nie mam maila.  {edited title}

My plan was canceled by Adobe when it expired on March 2, 2026. They took my money and disabled my usage.

Went to my adobe account to update my billing and payment..... Surprise the option edit billing and payment  is blank.... like I have no plan !!!!but I do for so many years, last billing was 4 march 2025, so i need to edit my billing before the next payment... when I follow update information from Adobe help:  account.adobe.com/plans.it's like I don't have a plan but i do have one...How come I do have access to my invoices but not to edit payment and billing ?So what are the option ??? thanks for your assistance-help-solution , that will be appreciatedbenoit

Hi I registered 2 weeks ago for trial but forgot to cancel. I have another account now.My card's balance is not enough so Adobe could not charge full, it said if no action taken, my account will be suspended.Today Adobe charged a smaller amount. But I can't cancel plan after already being charged. How can I proceed from here? I requested to connect with agent but not succeed. 

I started a 7 day free trial of adobe elements and it is day 5 and I WANT TO CANCEL my trial BUTIT IS IMPOSSIBLE TO FIND HOW I CAN DO THIS!!!! so frustrating!!! none of "help' or "how to" instructions found online are helpful. I Can't see anything in my"plan" that says trial subscription or PhElements. Do not want to be charged in 2 days!!! 

Hello, I started a free trial of After Effects and wanted to extend it, but then the site asked me to extend Premiere Pro. The problem: I've already extended the trial.How can I fix this? I'm VERY sure, that I clicked for the extension for AE. I tried it multiple times. Best regards

mir wurde einfach mit meiner email ein probeabo gestartet ich wusste nix davon und heute wurde mir von paypal abgebucht und ich will eigentlich mein geld zurück. was kann ich machen? an wen kann ich mich wenden?

My name is Peter Thompson. As I have received in the past, I need inividual monthly invoices for the months of April, May, June and July to submit to my company for reimbursement. My yearly invoice no. is REMOVED, Invoice date was Nov. 26, 2020. Order number is REMOVED   Message moved to the correct forum and personal information removed

Hola, en que horario puedo hablar con un asesor? Me aparece en la tarjeta el cargo doble de esta aplicación, la cual di de baja antes del periodo de prueba. Quiero saber cuando voy a tener el reembolso de ambos cargos

Buen dia Recientemente compre el plan como estudiante por $39.183 pesos colombianos, ya que por ser estudiante del SENA estuve aproximadamente 2 años con licencia gratuita y pues pague la suscripcion para continuar usando las aplicaciones adobe, pero resulta que pague y en creative cloud no tengo acceso a las aplicaciones a ver como me pueden ayudar.  Si alguien me puede ayudar lo agradeceria muchisimo

Received this email and the address doesn't really check out. Can anyone confirm it actually is a phishing attempt? 

Hello,   I hope you're doing well.   Recently, I activated the 7-day free trial of Adobe Photoshop to try the software for my music project Mirrors Destruction. Unfortunately, I didn’t understand how to use the program properly, so I canceled the subscription via your website before the trial ended.   However, I later discovered that PayPal still had my payment details saved, and €36 (approximately 960 CZK) was automatically charged to my account.   Since I canceled the subscription and did not use the product beyond testing for a short time, I kindly ask if it's possible to receive a full refund and ensure the subscription is fully canceled.   Thank you for your understanding and help.   Kind regards, Heart Cloud   [Mod: Moved to the Account,Payment & Plan forum]  

 Aplogize for  a repeat, but it seems truly difficult and disappointing to find I have to post on a Help forum to find out how to get help.  Is there not chat support (non virtual) for billing issues / customer service etc, or is the only option to call?  thanks 🙂 Sarah

Tengo que pagar la prenumerasion de todo1ano por el adobe si solo lo tengo 3 meses?

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Cancel my Adobe after effect and Adobe photoshop 2025 subscription! We can't contact you at all! Your chat doesn't work properly. When I try to cancel our subscription, the system doesn't work and the link doesn't open. Please cancel our subscription!!!!

Hello everyone.First of all, I have a photoshop subscription.Since a few days I have no access to photoshop anymore.I can only click "test or buy" but none of the options work either.Support says the money has not yet been received.I have a Sepa direct debit procedure and Photoshop already debited my account days ago. So it's automatic.The bank account is also always covered.Does anyone have a similar problem?I have not been able to work for 4 days now and nobody can help me.  

I took a plan for a year and they are charging for this month why ?? if the basic plan for a year is complete then why the plan is being continued and im being charged for this month??   [Mod: Moved to the Account, Payment & Plan forum]

Der Kauf des Firefly-Standardabos hat nicht funktioniert. Ich wurde zu PayPal weitergeleitet und der Kauf ist scheinbar abgeschlossen, aber es werden keine Kaufdaten gezeigt.

I canceled the subscription. Please give me a refund.