Account, Payment, & Plan

I am purchasing adobe’s student plan in india with my original id and proofs also i am travelling to nepal for a year can i use the subscription without any interruption there? With using that countries internet connection? Because i will bill that plan for a year with my student id

Account support

I am getting email payment is failed, I didn't subscribe to membership nor I use the application before pls cancel my membership don't charge my card any amount.

I have just experienced the same issue today. Two unauthorized payment attempts appeared on my bank card from “Adobe Systems SoftwareSaggart, Dublin, IE” – EUR 24.19 and EUR 6.09.I did not make or authorize either of these payments, and I have no knowledge of any Adobe subscription corresponding to these charges. The transactions are currently only blocked/pending by my bank and have not yet been posted. I have already blocked my payment card because I suspect fraudulent use.This is extremely concerning, especially considering that multiple other users are reporting very similar unauthorized charges in this thread.Adobe, please investigate this urgently and confirm whether these payment attempts originated from Adobe and what account or subscription they are supposedly associated with. I also ask Adobe to ensure that no further payment attempts are made against my card.I have not provided any personal or card details in this public forum, but I can provide the necessary information pri

While purchasing on the checkout page, I mistakenly selected the wrong account and ended up purchasing a plan with an inactive email. Since the email is inactive, I cannot receive the verification email, so I cannot log in. The “Log in with another method” button is not appearing either. Therefore, I would like to inquire about the following item:Refunding the wrongly purchased item and repurchasing it on the current account

Hello, I have this Adobe subscription with both Photoshop and Lightroom in 1 package. I think it will end around end of October, not really sure…After almost a year, I realise now I want to keep Photoshop, but I want to end Lightroom. What do I have to do? I would love to have Photoshop for another full year.Kind regards :)(ps: all these different Adobe websites, different apps, pages etc. are VERY confusing to me. Please help me out haha) 

Hello, my subscription automatically renewed 3 days ago and I was charged without realizing it. I cancelled the plan immediately as I so the billing. Because I cancelled within 3 days of the renewal invoice, I would like to request a full refund for this recent charge.Thanks in advance.

I would have to use a messaging board to try and connect with someone who can actually help me. Anyways this August 6 I subscribed to Adobes 7-day free trial to edit a document for a schoolworks. At the same day,  I cancelled that subscription so I would not be charged, and i recieve an email of calcelling the 7 subscription. But this August 28 I look at my billing history on my Gcash account and see I have been charged 1,674.40 pesos. Apparently I have been getting charged  AFTER I canceled my 7-day free trial. This is absurd and I want a refund my subscription  without the cancellation fee. I am a college student and am barely scraping by. I need that money tommorow for my school. I find it very slimy for this company to do this and not even send an email letting me know that I am being billed, I am very unhappy about this.For some reason i cant post a question 

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I have a perpetual volume license for Adobe Acrobat Pro 2020. My previous computer has failed and I can no longer access it to deactivate Acrobat. Please reset the activation for the inaccessible computer so I can activate Acrobat Pro 2020 on my new PC.

Hi everyone,I’m hoping someone from Adobe can help me with a refund for an unexpected charge.When I signed up for the Adobe Pro free trial, an AI Assistant plan was also added to my account without me realizing it. Since I only intended to subscribe to Adobe Pro, I assumed there was only one plan.One day before the trial ended, I cancelled the subscription shown in my account and received a cancellation email. I later realized I had cancelled the AI Assistant plan instead of Adobe Pro.I was then charged for the Adobe Pro for 2 months plan after the trial ended.I’ve seen a similar case here where the user received a refund. Could you please review my case and consider refunding the charge? I never intended to subscribe to the AI Assistant plan and genuinely believed I had cancelled my subscription before the trial ended.Thank you!

I did not realize that my free trial had ended and was converted into a paid subscription today. I noticed the e-wallet charge today. For information, I subscribed the plan on August 29th, and just cancelled the whole plan today on September 7th.As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund. Thank you. 

Hello i did cancel by adobe acrobat free trial (within 14 days but still have like)unaccounted for transaction inside my bank is it gonna refund me the money ? 

Hi from Portugal! I really want to close my account and cancel my plan, but it's been very difficult, there's no contact center?In the page that I supposed would cancel my plan, the bottom is not there. Can you help me, please! Thks! 

I have a monthly charge of $36.90 from Adobe that has been being taken out since August?! I wish I would've seen it sooner to get it stopped. I have checked under every email I have and I have no subscription to any plans. No email transaction receipts.. nothing! Trying to get customer service with Adobe is ridiculous! No email for support?!  And the AI chat is not helpful whatsoever. 

I typically manage my subscriptions through my Apple account’s subscription page. As the Adobe subscriptions did not appear there, I inadvertently overlooked them and therefore did not cancel in time. More broadly, I find the current pricing and subscription structure problematic. Encouraging annual subscriptions combined with early cancellation fees is not only uncommon, but also not sufficiently transparent at the point of subscription. This creates unnecessary friction and frustration rather than genuine customer retention. In my view, practices that rely on non-obvious terms to retain customers may work once, but they do not build long-term trust. In many jurisdictions in Europe, such structures would likely face stricter scrutiny under consumer protection rules. In Singapore, it appears that online subscription practices are less tightly regulated, which makes clarity and accessibility even more important. It is also concerning that it is difficult to locate a clear customer servi

I have just subscribed to Adobe Cloud and received this:“We are reaching out to notify you that our fraud prevention specialists detected fraudulent behavior concerning your Creative Cloud Pro subscription. As a result, your subscription has been cancelled and you will no longer be able to access the included Adobe apps and services.For more information, please contact our dedicated customer support line at 866-493-4991.”Why would that be? I can not call this number, its not even clear what country code should I use. Can I rase an urgent support request or ticket somewhere? 

I need urgent assistance with an erroneous dues notification on my account.I spoke with a chat agent to cancel my high-tier Adobe Pro plan because I cannot afford to pay for that higher tier. The agent offered to cancel all outstanding dues on that plan and transition me to a cheaper one. He canceled the old plan on his end, but immediately went unresponsive before finishing the setup.Because no active plan showed up on my account and I needed to work, I purchased a new, cheaper plan that fits my budget, which I am happy to pay for. However, I am still receiving notifications about unpaid dues for the old, high-tier plan—which no longer appears on my account dashboard.Please help resolve this by: Waiving/canceling all remaining dues associated with the previous high-tier plan, as promised by the chat agent. Updating my account status so only my current active, lower-tier subscription remains. Thank you,

este es el mensaje que aparece al querer iniciar sesión con mi correo  

Abonelik sonlandırmak istiyorum, üyelik iptal sekmesi bulamıyorum, yardım sekmesinde de olmuyor. Tüm aboneliklerim sonlandırılsın

I’m a teacher and had an education teacher discount. I missed the renewal date to confirm I’m a teacher, the full price payment did not go through and the account is now suspended. I want to be able prove my teacher status in order to restart the account.

Hello, May I request for a refund of my automatic bill this September 12 amounting to 1,450.40 pesos. I have been wanting to cancel my subscription but it is connected to my visa card which automatically gets the payment and if I want to unlink my account, It will not let me because it needs to get money again. This is so frustrating, I have not used ADOBE for months now but I have paying for it for months now as well. The Auto-debit is so sketchy. That was solely my allowance for this week. Huhu please

quero o estorno e cancelamento dos planos.

I can't find my invoices in the billing section. It just doesn't show any payments/invoices.I need them for my companies accounting but nothing comes up.Please send me the invoice for the most recent billing ASAP!

Ho appena fatto l' abbonamento per 2.000 crediti e dopo cinque immagini mi ha detto che il credito giornaliero è già terminato [PII removed by Mod]