Account, Payment, & Plan

quiero solicitar un reembolso por un plan que contraté como una una prueba gratuita, pero al finalizar el contrato me hicieron un cargo a mi visa!

Ich habe ein Abo abgeschlossen Bei Adobe Scan. (Am 02.06.2026) Am 09.06.2026 habe ich dieses Abo gekündigt. Innerhalh von 14 Tagen. Warum habe ich mein Geld immernoch nicht zurückerhalten? Ich möchte gerne mein Geld wiederhaben.Danke.

Hi Adobe Community,I'm posting this as a continuation and escalation of an ongoing, unresolved billing issue. The situation has now gotten worse, and I need urgent support.Background (still unresolved):I have been completely locked out of my account's billing and payment management. Every payment method I've tried is declined with the same generic error:"A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank." I have tried all of the following — all active and verified: iDEAL (Netherlands) Apple Pay PayPal Credit card Debit card This is not a bank-side issue. Every method failing identically points to something being blocked or misconfigured on Adobe's backend.New development — this has now escalated:Despite being unable to complete any payment through my account, Adobe has charged me. Money has been taken, yet I have no

Hi Adobe Community,I'm reaching out because I've hit a complete wall with my account's billing system and I'm unable to resolve it through the standard troubleshooting steps.The problem: Every payment method I attempt is being declined without a clear reason. I've tried all of the following: iDEAL Apple Pay PayPal Credit card Debit card Each attempt returns the same generic error message:"A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank."Why this isn't a standard payment error:The methods I'm using are all active and verified — this is not a bank-side issue. The fact that every single payment method fails with the same generic response points to something being blocked or misconfigured on Adobe's end, not with my payment providers.Impact:I am fully locked out of managing anything plan- or billing-related in my acco

Good day, I signed up for a free trial of 7 days with Acrobat Pro on the 27 May 2026, and just the following day 28 May 2026 cancelled my subscription.  My cancellation has not been done on your end. please assist as this deduction is putting my bank acc in debit....reference no  AE05648304652CZA

Hello i cancelled my free-trial subscription before due date. But automatic payment was still taken. I request a refund of the charged amount.

I had cancelled my free trial on Adobe and ensured the AI Assistant for Acrobat subscription was marked as cancelled, keeping a confirmation mail from adobe as a proof. Additionally, I logged into my HDFC NetBanking account, navigated to the Credit Card section, and successfully cancelled the e-mandate linked to my card. I have retained the confirmation email as further evidence. Despite these actions, I was still charged for the subscription today, 17th July 2025. Adobe's chat support has been unresponsive and has failed to provide a proper resolution. This constitutes a clear case of unauthorized charging, and I would like to know the proper procedure to initiate legal action against such practices. Any guidance on filing a complaint through consumer court, cybercrime portal, or banking ombudsman would be appreciated.Regards,Sushil Khatke [Personal information removed by moderator.]

I cancelled my free trial within the 7 days and was charged thereafter for subscriptions. I want a refund  

I had a reduced rate for my subscription and it just renewed at a higher rate.  I have cancelled the account and would like a refund as this is an education account and I cannot afford the higher rate.  How can I get this done??

Hi guys, I have taken the week free trials on the June 2. I cancelled it on the 3d June (next day). And I was still charged on the June 9. Please help to get refund and how do I make sure it is actually cancelled? Thanks so much 

How do i cancel my plan there's no clear instructions on how it works 

Recebi e-mail confirmando o cancelamento da assinatura, porém minha conta continua exibindo uma pendência de pagamento. Não consigo gerenciar o plano porque o sistema bloqueia alterações. Preciso que verifiquem o cancelamento já confirmado e removam essa cobrança pendente.

I subscribed to the free Adobe trial today and I cannot cancel. The page does not load on the last click even if I'm using my phone or laptop. Tried edge and chrome. I feel this is a scam because even the chat doesn't work and there is no contact email or telephone number. 

How to refund

Diese Abbuchung war auch schon im letzten Jahr 2025 um die gleiche Zeit. Was ist das und wofür?

Ho ricevuto una fattura per l'acquisto di 40 crediti che non ho mai acquistato e che non sono stati neanche accreditati. Come posso contestare la fattura?

Hello, hadn’t realised I had an annual subscription due for renewal. I’ve cancelled it (after payment had been made), and believe I’m in the 14 day window just about, but finding it really hard to speak to anyone at all. Really unhelpful that there isn’t a clear cut way to talk to support or similar. 

Mi tarjeta ya no tiene saldo y no puedo seguir pagando la suscripción, así que intente cancelarlo, pero me han puesto una tarifa por ello. Seria de gran ayuda si me ayudaran a cancelarlo sin que me cobren, porque no tengo los recursos para continuar con el plan aun si quisiera.

Hi everyone,I renewed/paid for my Adobe Photography Plan 20GB on May 20, before my previous subscription expired.Since then, my account has been showing this message:“We’ve received payment for your new plan. You’ll be able to manage this plan shortly.”It has been several days now, but I still cannot properly manage my plan.Also, before renewing I had Firefly 2,000 credits available, but after the renewal they disappeared, and now I only see 250 credits.Has anyone had the same issue? Any advice would be appreciated.Thank you.

Ik wil mijn gratis proefperiode met 7 dagen verlengen of annuleren maar er komt geen reactie. De pagina blijft doorlopen maar en verschijnt niets.

Cancel the plan request shown in the invoice attached below and refund the amount mentioned in the invoice and thank you

I have downloaded free trial of the Adobe Illustrator and when I tried to cancel it, it offered an extension of the free trial for another 7 days which I agreed. However on that day, they charged my credit card with name: Illustrator ADOBE.COM IE. I talked to the customer service and he said: "I have checked all my records and also with our Backend Team as well for you. Unfortunately, I regret to inform you that the charge matching the information could not be found. In this case, I would kindly request you to contact your Respective Bank at the earliest to Dispute this charge and request for Chargeback (Refund) from the bank. " I searched the web and many has the same problem. Is this Fraud commited by Adobe to knowingly charged our credit card even we ended the free trial before it ends? Anyone reported to the police?

I am encountering the error: 'We couldn't process your payment. Please check your payment details. If the issue persists, try another payment method or contact your bank' when trying to purchase Adobe in the Vietnam market. I have tried multiple payment methods, but none worked. I am wondering if payments from the Vietnam region are currently blocked. I spoke with a support agent, but the prices they quoted for the apps were different from my local region's pricing. Furthermore, I looked for authorized resellers in Vietnam, but they only sell business plans, not individual ones. Please help me find a solution to resolve this issue. 

Hi, i cancelled my subscription to Acrobat Pro and received an email saying it was cancelled and that I had basic access. Today I was charged for an Ai assistant which I knew nothing about, per EU law I should have been notified of this payment before it was taken. I have no email saying I subscribed to this