Account, Payment, & Plan

@kglad and @Nancy Oshea   So I posted about my displeasure with the almost 22% price rise we have just been slugged with by Adobe in a previous topic about the price rises, this was my post... I have to say I am disgusted with the current price rise we have just been informed of, we are a company that has had the subscription for years, we have just been told we are gettting a 22% price rise, that is well above any sort of inflationary rise and is this sort of rise is a driver behind the infaltionary issues the wqorld have been facing and the cost of living crisis all over the world, I would happily accept s 4-5% rise and put that down to the cost of doing business, but when these companies start gouging loyal customers with 22% price rises while announcing almost 22 billion revenue with 30% net profit margin, its disgusting.   Then Nancy Oshea tells me I should not leap to conclusions, oh sorry Nancy, if by leaping to conclusions you mean recieving an email from Ad

Hello folks, hope you are well. First time posting in the community and would like to ask if any of you experienced an increase on the monthly rate? I´ve been paying 16 pounds anc change and for the past 2 months Im being charged 28 pounds and change, I haven´t made any changes on my plan, it´s the same one as more than a year ago. Any advice? Thank you all in advance. F. Galeano.

I've recently activated the 60 day free trial for lightroom mobile for Samsung and it seems as if the app doesn't recognize that I've bought it already. I can't access any of the premium features, and when trying to activate the trial again the message "already purchased" pops up, even tho the app fails to recognize this and unlock all the premium features. It even shows up under the subscriptions tab in the Samsung store. If someone could help activate this on my account it would be appreciated.   

Hi,I purchased a annual subscription to Adobe Photoshop Express Premium through Google Play, but I never got access to the premium features. When I contacted Adobe support, they said I don’t have an active subscription because it was canceled due to non-payment. However, I’ve already been charged for it on December 10 2024. When I reached out to Google, they said they can’t provide a refund due to their policy. Now I’m left without the subscription I paid for, and neither Adobe nor Google is resolving the issue.

I have tried all ways to cancel and it won't. I haven't used this for the last 2 months and only actually used it 1 time. CANCEL. CANCEL 

After my creative cloud yearly plan ended, Adobe charged me 10 times higher than the previous year which is unbelievable and unacceptable. In the first place, I agreed the plan for one year. The Adobe team can check that I havent used any of Creative Cloud app after one year subscription. I request a refund for the period after one year. 

I want to cancel my subscription which I've had for over 3 years, and I am being charged $72.46. Why is this so?

Bonjour, Je suis extrememnt deçu du service Adobe. J'ai reçu la semaine dernière un mail m'indiquant que mon abonnement allait être renouvelé pour 1 an.J'aimerais ne plus être abonné, sauf qu'au moment de cliquer sur résilier ma formule j'ai un message d'erreur.Impossible de résilier, c'est scandaleux je ne veux pas devoir payer une année supplémentaire ! Est-il possible de contacter adobe afin qu'ils résilient ma formule? La date limite est aujourd'hui je suis bloqué.

Sehr geehrte Damen und Herren,hiermit widerrufe ich den mit Ihnen geschlossenen Vertrag über den Service „PS“ vom 13.12.2024. Bitte bestätigen Sie mir den Erhalt dieses Widerrufs und die Beendigung des Vertragsverhältnisses schriftlich.Falls bereits Zahlungen erfolgt sind, bitte ich Sie um Rückerstattung.Mit freundlichen GrüßenBelal Darwish

Saludos yo tenia una membresia y por problemas economicos no pude continuar pagandola y se caduco la licencia entonces quise cancelar el plan y no me permitia ya que decia que debo actualizar la forma de pago, hoy arregle deposite un dinero en el banco y se me desconto el dinero que tenia en mi cuenta y yo ya no quiero la licencia entonces deseo saber como puedo obtener un reembolso ya que cancele el plan pero no me da la opcion de solicitar el reembolso, cabe indicar que desistale los programas desde el año pasado por que ya no los estaba usando adjunto la imagen donde se evidencia que no use los programas.  De antemano muy agradecido por su ayuda.

Hello, I started the free Adobe plan because I needed it at work. However, my workplace had an account and I forgot to cancel the free trial plan, so money was withdrawn from my account. Is there any way I can get my money back? Thanks in advance

There doen't seem to be an unsubscribe on the Adobe page for opting out Can you help me to cancel out please RSVP Herb Garfield   EMAIL REMOVED FROM THIS PUBLIC FORUM... Moderator Adobe does NOT do support by email, so beware of answering anyone who sends you a private message-be VERY careful to insure that any private messages are from an Adobe employee, not a scammer-click for more information about scammers https://tinyurl.com/10791730

I tried to clean my adobe account (s), but it seems not to work .... I got 2 accounts, one that i used pers. with no membership to pay and on that i use for professionel documents. althouth i paid from my personal account , i used my employer adress... but with this economy you know what happen , they put poeple on the streets , so my professionel adress ( and memebership reattach to it) with be a nunexsisting adress in 2 days ... so i try to change for my personal adress.. on this account. It says ( of cours that a i have a already a account with that adress...) so i go on my personnel adress to end this account. it seems to work, but when i go back to the professionnel one... and put the personnel adress it continui to say that an account is connected to that adress... i have to days to make the switch.. why doen't it work ? 

I would support a modest increase but this is ridiculous!!!

Boa tarde, Uma vez que me dei conta que me estava a ser retirado dinheiro da conta por um plano que eu não assinei, queria cancelar o mesmo.Contudo para cancelar o mesmo pedem-me uma taxa de cancelamento antecipado. Gostaria de saber quando posso cancelar o plano sem pagar tal taxa de cancelamento antecipado?

Hi,I need help with updating my billing name and regenerating an invoice for a past order. However, I am unable to find an option to edit billing details in my Adobe Account > Billing & Payment section. It seems like I don’t have access to modify the billing name myself.I also tried contacting Adobe Support via phone (800-833-6687), but I was unable to get through. Live chat is also not giving me a clear resolution.Could someone from the Adobe team assist me with updating the billing name and regenerating my invoice? I can provide my Adobe ID and order details if needed.

I am a student. Now I am using adobe legally. But in the past I used pirated ones. Do I have to pay in for a period of using pirated adobe? How should I pay?

My payment is not going through and adobe is asking me to verify my student status. I used to be on a student plan but for the last few months I've being paying the regular price. When I click on verify there is no option to say I am no longer a student. Does anyone know of a solution to this? Also how do I contact Adobe directly? Do they not have customer support?

Buenas ¿Que tal? Resulta que puse mi tarjeta para probar los siete dias de prueba de adobe y lo probe dos dias y nunca mas lo use a el servicio. Ahora me encuentro en mi tarjeta que me debitaron dinero, veo y fue de adobe.com (ahi recorde que abia olvidado cancelar la subscripcion). Sinceramente ya no uso el servicio y estoy pagando por algo que no estoy usando hace rato y quisiera saber si seria posible un reembolso del dinero ya que ese dinero aunque parezca poco lo necesitaba para otra cosa mas importante. Gracias por la atencion de antemano. Saludos desde Uruguay!!!!!   [El moderador movió el hilo al foro correcto]

Came here to say that I have just completed a free trial of the Pdf Editor thingy, I forgot to cancel during the trial and have now been charged for a month which is fine, my fault.  However, it's really poor that now I've cancelled my subscription I've lost access to the month I've ALREADY PAID FOR!  I know it tells you that this will happen but it's just a really, really bad customer experience .  I assume, it's done this way as Adobe are banking on you forgetting to cancel on the actual last day of your paid subscription and so the subscription just renews for ever thereby generating lots of lovely income for Adobe. The reality is though that due to this shady practice I will never, ever, ever use a paid Adobe service in future and they can certainly take THAT to the bank. 

Hi I have an Adobe enterprise plan through university but required adobe acrobat for something so I got the 7 day free trial under my uni email. It worked for a day but then the plan disappeared from my page, and after the 7 days I still got charged with no invoice or anything. When I try to get help to cancel it says I need to contact my administrator which I can't since uni isn't back, and I really want to avoid paying the whole year subscription. 

While trying to use my adobe subscription it keeps telling me I don't have a plan, which I do have and pay routinely as my debit card statements show me. I used to use it on my macbook, however that stopped working recently. I'm now trying to use it on my HP laptop and that's where this issue is coming up, and also on my ipad. 

I was looking at my current sessions and cleaning out some unknown sessions. I can't end my current session, which isn't even my current sesssion- I don't work for Axios, nor do I live in Ireland. I live in a whole other continent, and I don't even use my adobe cloud for business. How'd they get access to my account? How can I kick them out? I really want to know why a large healthcare company is using my Adobe Cloud. Super weird.

I was using the Photography Plan for a few months as I wasn't at my video editing PC. Recently switched back to CC All Applications, but now every single time I open Photoshop, a popup appears prompting me to update my payment method to resume the Photography plan, despite my purchase of the All Applications plan.  There's no option on the popup to change plans or anything.  It even says "Other plans using this payment method: Creative Cloud All Apps" right on the popup. Other than this popup it works without issue, it's just annoying to close every time, so I'd like to get rid of it if possible lol.   I've already tried re-installing Photoshop, and signing out then back in on the Creative Cloud client.  My PC has been turned off and back on several times since the issue arose, so nothing there either.  Any help is much appreciated, thank youuuuuuuuuuuuuu!

Every single morning I'm told I reached device activatiuon limit and it shows me the two devices I'm signed in on. One of them is the exact same device I'm trying to use. So I have to click sign out of the hostname I am already on in order to use Acrobat on the same device.It is getting boring having to log in and reactivate every single day. Please make it stop!