Account, Payment, & Plan

We have a list of users who had our company credit card entered for their annual Adobe cloud subscription. We had two users cancel theirs the day after billing and they received a refund and the card was credited. Then we received four other refunds and credits but have no idea who they are for as no one else cancelled. We have to track paperwork for this card and need to find some way of determining why these were issued and for what/for whom. We do not have Adobe IDs to go with since we do not know who these were for (and none of our folks seem to see any receipts or indication within their own Adobe account history).Where do you even start with this sort of quest?

Refuns    issue

Essentially the title.

My yearly plan has changed price. It was 95₺ monthly last year and now you demand 450₺. I want to continue with the same old price. Otherwise how can I cancel my plan? Please reply as soon as possible.

Cancel my membership 

My account shows an Order number from yesterday, but clicking on invoice next to it says I have no billing history.  My Plans says I have no paid plans.  Chatbot won't talk to me because it says my email has no paid plans, and won't connect me to an agent.  Is there something else I needed to do?  The only email I got was that I created an Adobe ID.  No receipt for payment, but I don't know whether to try again because I have an order number and it says $254.

I didnt realize I already had account.  Please cancel my 7 day free trial

Hallo,ich bin Admin der Console und ich möchte einen neuen Benutzer hinzufügen. Wenn ich das machen (mit der Firmen-E-Mail), erhält der Benutzer aber keine Benachrichtigung. Das bedeutet: Das hinzufügen scheitert. Habt Ihr einen Tipp, woran das liegen kann? 

Probeabo wurde wie gewollt automatisch verlängert und die Kreditkarte abgebucht. Dennoch habe ich keinen Zugang zu Lightroom und der Creative Cloud und es zeigt an das ich kein Abo abgeschlossen habe... Muss schon sagen das ich mehr von Adobe erwartet hatte, mein erster Eindruck ist zum weinen... Am Wochenende hilft dir dann auch nur ein unnützer KI Chatbot und du kannst warten bis die dann wieder Zeit haben unter der Woche...

I need a refund for my subscription -- I believe I cancelled within the first 14 days of purchase and am not sure how to go about getting a refund as I do not use the service. 

Hi everyone, I reached maximum space on my account with my subscription (20 go) and tried to upgrade it but impossible to found how, without add a new subscription.The problem is, if i subscribe another pack, cancelling my current one will add some fees...     Has someone encounter the same problem ? Do i need to call Adobe directly ?   Thanks for your help and sorry for english mistakes (i'm french ^^)   Have a good day !

Hello, I would like to cancel my plan and I tried to do it on my own but not sure if I discontinued it. Could someone please confirm its cancelled?

Hello, I have an active Adobe All Apps plan, but when I log in in my account, I don't see the button "Manage plan". Instead of this there is a message ""You'll be able to manage this plan shortly". My plan is active and in use, it's not canceled, so I don't see any logical reason to not have an option for management. As adviced in the help center, I tried to contact Customer support, but without any succes. I received only a message : Service UnavailablePlease refresh this page or try the options below.Please advise what is the main reason for this problem and how to fix it.Many thanks

HiGot 90 days trial along with Leica Q, expired couples days ago and tried to subscribe. However, when click on " update your payment details", a popup page shows "We’re loading your payment details".This may take a few seconds.." and lasted forever, stuck in this page. Tried several times still cant fix, anyone knows how to fix it? I'd like to pay but adobe not allowing me to pay!!!!!

According to the invoice for my annual payment plan (Jan 2025–Jan 2026), my fee is $884.47 after 9% taxes. However, my debit card was charged $909.24, which is an additional $24.77. I'm trying to understand what this extra charge is, and why it isn't reflected in the invoice?

Good evening, how to return the money for the Photoshop packer, I chose the wrong package and replaced it, and the money was not returned for 1 package. And why don't I have a grace period like a Ukrainian woman?

@kglad and @Nancy Oshea   So I posted about my displeasure with the almost 22% price rise we have just been slugged with by Adobe in a previous topic about the price rises, this was my post... I have to say I am disgusted with the current price rise we have just been informed of, we are a company that has had the subscription for years, we have just been told we are gettting a 22% price rise, that is well above any sort of inflationary rise and is this sort of rise is a driver behind the infaltionary issues the wqorld have been facing and the cost of living crisis all over the world, I would happily accept s 4-5% rise and put that down to the cost of doing business, but when these companies start gouging loyal customers with 22% price rises while announcing almost 22 billion revenue with 30% net profit margin, its disgusting.   Then Nancy Oshea tells me I should not leap to conclusions, oh sorry Nancy, if by leaping to conclusions you mean recieving an email from Ad

Hello folks, hope you are well. First time posting in the community and would like to ask if any of you experienced an increase on the monthly rate? I´ve been paying 16 pounds anc change and for the past 2 months Im being charged 28 pounds and change, I haven´t made any changes on my plan, it´s the same one as more than a year ago. Any advice? Thank you all in advance. F. Galeano.

I've recently activated the 60 day free trial for lightroom mobile for Samsung and it seems as if the app doesn't recognize that I've bought it already. I can't access any of the premium features, and when trying to activate the trial again the message "already purchased" pops up, even tho the app fails to recognize this and unlock all the premium features. It even shows up under the subscriptions tab in the Samsung store. If someone could help activate this on my account it would be appreciated.   

Hi,I purchased a annual subscription to Adobe Photoshop Express Premium through Google Play, but I never got access to the premium features. When I contacted Adobe support, they said I don’t have an active subscription because it was canceled due to non-payment. However, I’ve already been charged for it on December 10 2024. When I reached out to Google, they said they can’t provide a refund due to their policy. Now I’m left without the subscription I paid for, and neither Adobe nor Google is resolving the issue.

I have tried all ways to cancel and it won't. I haven't used this for the last 2 months and only actually used it 1 time. CANCEL. CANCEL 

After my creative cloud yearly plan ended, Adobe charged me 10 times higher than the previous year which is unbelievable and unacceptable. In the first place, I agreed the plan for one year. The Adobe team can check that I havent used any of Creative Cloud app after one year subscription. I request a refund for the period after one year. 

I want to cancel my subscription which I've had for over 3 years, and I am being charged $72.46. Why is this so?

Bonjour, Je suis extrememnt deçu du service Adobe. J'ai reçu la semaine dernière un mail m'indiquant que mon abonnement allait être renouvelé pour 1 an.J'aimerais ne plus être abonné, sauf qu'au moment de cliquer sur résilier ma formule j'ai un message d'erreur.Impossible de résilier, c'est scandaleux je ne veux pas devoir payer une année supplémentaire ! Est-il possible de contacter adobe afin qu'ils résilient ma formule? La date limite est aujourd'hui je suis bloqué.

Sehr geehrte Damen und Herren,hiermit widerrufe ich den mit Ihnen geschlossenen Vertrag über den Service „PS“ vom 13.12.2024. Bitte bestätigen Sie mir den Erhalt dieses Widerrufs und die Beendigung des Vertragsverhältnisses schriftlich.Falls bereits Zahlungen erfolgt sind, bitte ich Sie um Rückerstattung.Mit freundlichen GrüßenBelal Darwish