Account, Payment, & Plan

As title. I have a valid serial number for CS6, I have it installed on my PC, and used to have it installed on my laptop. Hoever I recently had to factory reset - losing all install files. The product is listed as registered under my profile, but I cannot locate any way to download CS6, not on the Adobe site, nor through the CC app.  It really shouldn't be this hard to access a product that already belongs to me, no matter how hard Adobe try to push a CC subscription instead. Any direction would be much appreciated.

Hi I have a problem with my suscription. I bought an IA Reader for Adobe but in my process of purchasing I wrote wrongly my email address so they assigned this service to another account.I would like to unify my accounts in this account and erase this wrongly address How can I do it?Regards  

Acrobat Pro account is billed and paid on a monthly subscription and have encountered recurring billing and payment issues even after having paid twice in the month of April due as acess to subscription was disabled and have screen shots showing ongoing errors. I even tried to open and display past monthly invoices and receive "Encountered error displaying invoices. We can't open the file, something went wrong". Seriously considering canceling subscription, as I'm unable to get any help online...sigh :((

Hello,How do I contact any adob customer support, where I can talk / mail with a real person? It seems, that there is no way to find any contact on adobe page.I would like to cancel my subscription. I used the product only few times and it was last year, also I can see that the price raised from 15 to 20 euro, I do not wish to continue this subscribtion, which I have not been using for a while. Please help me.Kind regards, 

I need to cancel my accounts as soon as possible before my tiral expires, but the system will not let me. The cancellation area says "You’ll be able to manage this plan shortly." Please help! I dont want to be charged for these services! 

Hi,I recently realized that I accidentally created a second or personal Adobe account and was charged for a subscription under it. I hadn’t noticed it earlier because I’ve been actively using my main account, and I wasn’t aware that a second one had been set up.The second account hasn’t been used for over a month, and I’d really appreciate your help in canceling it. If possible, I would also like to request a refund for the recent charge.Please let me know what are the things I need so I can get a refund.Thank you all so much for your help! 

Alguién sabe si hay disponible facturación anual de los planes contratados, que uno accede, en la adobe suite.

Use la suscripción de prueba y al termino del dia la intente cancelar pero la pagina no me dejo.Lo intente realizar al dia siguiente y lo mismo pero cuando revisaba mis planes no tenia ninguno disponible.Asumi que ya todo estaba resuelto pero al revisar mi tarjeta igual me cobraron 16 mi pesos. Creo que esto no corresponde por lo que les solicito el reembolso. Gracias  Cristina 

We couldn't process your payment. Please check your payment details. If the issue persists, try another payment method or contact your bank.I'm having this problem, used multiple card friend card no use. Help me out!

  Boa noite. Foi cobrada dia 12 a assinatura do Lightroom. Não recebi notificação antes. Cancelei dia 15 e gostaria de saber como faço para receber o reembolso. Assim que cobraram eu já cancelei.

I mistakenly paid for a  student plan becuase of the crazy markdown price monthly 19.99 im not a  student and worried what will happen to my bank.... how do i cancel the plan... i tired phone support but it hung up for some reason while on hold..

I mistakenly subscribed to Acrobat Pro by accident and canceled it. I was charged 385 NIS even though I never used the service. Please cancel this fee.   Yael Msika [Personal info removed by Adobe Moderator: Email. Don't post any personal info on the public forums]

Hey Team!    I have cancelled my plan but i need to change billing name and address on existing 2 bills. please help.    Current bill name - Utkarsh  Change required - Global Cars Trading FZ-LLC-Dubai   Contact info - EMAIL REMOVED TO DETER SCAMMERS Thanks!

I've been paying for adobe animate since Jan 1st but I don't use it so I've been trying to cancel it. EVERY time i let it get to the 3 day mark and go to adobe it throws a payment error and forces me to fix it before i can do anythingI dont want to do anything. i want to cancel this stupid plan and im not paying $100 because i chose the "annual plan, paid monthly" when that was the only plan shown to me (and still shown to me when I go to "find a better plan") for animate that was under $100

Could we update the payment method to billing us directly, allowing us to make payment upon receiving the invoice, instead of the current method of automatic deduction from a pre-registered credit card with Adobe? Please advise. 

I think its crazy how there is an extremely expensive cancellation fee for adobe illustrator.... I'm literally a student and wanted to give it a try for a month and it won't let me cancel anymore because I will have to pay a $149 cancellation fee for a service I am BARELY using. I wanted to TRY it and I don't find it useful for me. I can't afford this fee but now I can no longer cancel. I am extremely dissapointed and this is such a sneaky way from this company to try and take money from us. I want to cancel my membership now. Someone please assist me because this is just wrong and decieving... If I had known from the beginning I would have never subscribed to this. I customer service is not good either and I am just talking to an AI robot. Please help me somebody.  

Don't know where to leave a review so I'm leaving one here. I wanted to get Adobe for a month to just test it out and see if I liked it but by the end of the month I wanted to cancel It but then was given a $99 early cancelation fee. Just because I didn't use this for a year I'm now being charged. This is beyond stupid seeing as I just wanted to test It out. Adobe is a money-hungry company that is way overpriced and I'm beyond livid. I'm a poor college student trying to get by and simply can't afford to deal with this. beyond disappointed...

Adobe Express per utenti singoli è gratuito.Poi al momento della accettazione vengono richiesti 12 euro al mese.Come mai?

Hello, please help. I Cancelled a trial program right on the same day 17th of April. I also got an confirmaion email, only to just see right now( when I got a message from my bank that adobe pulled some money  !) That it got never cancelled, I just did it again? Whats happening???? Please help as my Emails come back.  I want my money back!

Help us refund the money for an accidental purchase of a premium subscription for a year. The support team can't and doesn't seem to want to help with this. Subscription was made through Google Play

I received an email on April 25 8:57AM that says my payment method has been verified, and a pending debit card of $472.47 will be processed within 24 hours.I concluded that this email is scam because I noticed of this email at April 26 past 9PM(24 hours already passed) and I checked my bank account and there's no record of paying $472.47. I created an account just to post this scam email to the Adobe community and hopefully whoever did this will get what he or she deserved.  Please take a breath and ask yourself if you feel and see something strange before you attempt to follow what this suspicious email say because panic attack and forced impulsive action are what they wish for easy money. 

Can I pay the total annual creative cloud that I am paying monthly? When I finish paying for it, would the program be completely mine?

I started at 9.49am est. I called and had to cancel my old subscription because I no longer have access to that email. I set up a new onlne account and was sent a payment link to fill in to be able to purchase the creative suite at a discounted price $29.99/month. I had  my boss fill this out and I tried to use Illustrator. It sent me to a link that wanted me to pay $59.99/month. I called customer support back at 10.47am est. I have been sent from department to department and hung up on multiple times. I was repeatedly told that $59.99/ month was the best deal they could offer me even though I had a quote for $29.99/month. I then spoke to a guy who was very helpful - but told me the very best deal he could do for me was $69.99/month. I explained the quote and he said that the quote was not helpful. We went back and forth - him saying $69.99 and me trying to give him my quote number so he can see I was offered a deal for $29.99/month. He had me on hold for 20 min or so - checking b

Hello,I think I am getting scammed!!! I subscribed in 2 trials for Adobe illustrator and Adobe stock and I cancelled the 2 trials 1 day before ending.Yesterday I found out that Adobe took the money from my bank account even the subscription is cancelled.Today I am trying to communicate with an agent and the chatbot keep rejecting me by saying that I am not allowed to do so because I don't have an active subscription!!!Should I pay for a plan to communicate with an agent in order to get a refund for a plan already cancelled before the deadline??

hi guys. have you received the Form 1042-S? i have sent 3 requests to adobetax@adobe.com in january, february and march. but still no response from them. this april 30 is my deadline to file my taxes. i feel worried if they do not send me the Form 1042-S. can you guys suggest how to email them?