Account, Payment, & Plan

I want to keep my subscription, but it is a pretty hefty cost now that I'm giving back as a volunteer and not getting paid for the graphic work I do. Please consider a "Senior" plan.

Hello,I just tried to cancel my plan, but I’m encountering an error that says:“Unable to load data,” with a retry button, leaving me no options to proceed.I reached out to support, and they told me:“Sorry, we are unable to access your data. Please try again later,” and then they closed the chat!I only have one day left before the plan renews and charges me, yet I have no way to cancel my plan. The plan got too expensive for me, I don't get that much to be charged this much! 

Hi everyone,I haven’t used Adobe since September 2024 (and canceled the subscrption), but I just noticed that I was charged for an annual subscription starting in December 2024. I tried to cancel it, but now I’m facing an early cancellation fee. I haven’t been able to reach any customer service agents, and I feel it’s really unfair that I was charged for something without my consent and now have to deal with this cancellation fee.Has this happened to anyone else? How did you handle it? Thanks in advance!

Hi, I'm trying to purchase Adobe InDesign, but I keep encountering a payment error. The message I receive says:"The transaction may fail for various reasons. Please double-check and ensure your payment details are entered correctly. If this problem persists, you may need to use a different payment method or contact your bank."The system highlights my card and ZIP code fields in red, but my card works perfectly fine on other services. I'm not sure what could be wrong with the ZIP code. Has anyone else experienced this? Any advice on how to fix it? Thank you!

So, times are rough. I don't have the money to pay for my AE and PR subscriptions. I wish to cancel them temporarily until I've got the money to continue. However, when I try to manage my plans and cancel my subscriptions, i recieve a message saying that I cannot manage my plans until I update my payment information - i know what this means: I need to transfer some money into the bank account used for paying adobe, but I don't have the money. So, what now? I'm aware that my account will be suspended if I do not pay, but i just wanna cancel my plans until I can pay. Is there anything I can do? If anyone has any answers, please help.Thank you.

Hi everyone,My Adobe account has been locked due to multiple failed login attempts, but I’m certain that I didn’t forget or enter my password incorrectly. This is a password I use frequently and haven’t changed recently.The issue is that my account has been locked for over a month now, and I haven’t received any response from Adobe or guidance on how to appeal and resolve this. This has been severely impacting my work because my Behance account, which hosts my professional portfolio, is linked to this Adobe account.Has anyone experienced a similar issue or knows how to resolve it? I’d really appreciate any advice or guidance.Thank you so much for your help!

Hello, my elderly mom activated adobe subscription needlessly and is getting charged monthly. We do not know the account credentials, we only see the card charged. Can someone provide us the e-mail from account where followng transactions are charged? [Sensitive info removed by forum moderator.]   If you cannot help us will just close the card.

Hello,  I have cancelled my Adobe Pro since Jun 2024 before the billing cycle. I received the confirmation of the cancelled plan, but I just found out that I am still charged till now (January 2025). I tried to email the company, but I received no reply after a month. I tried its virtual assistant, but they could not help because they were faking it saying that "a real human is behind the virtual assistant" on their web page while it is only a chatbot there. This chatbot cannot help my specific request for a refund for something I did not buy. I have all records of my transactions and cancellations, but I am frustrated on how to contact Adobe for giving back my money. Please someone help me on how to pursue this! 

Olá, acabei não me atentando ao desconto para estudantes quando assinei a adobe Creative Cloud Todos os Apps, 100 GB. Agora, 1 ano depois, com o software ficando mais caro, eu notei que tinha essa opção, como faço para migrar? É só cancelando mesmo? Estou no meu último ano da faculdade, será que isso seria um impeditivo ?

I want my money back. I cancelled my subscription and Adobe took money from me again. This is fraud

My credit card is charged with a membership fee from adobe but I do not see a paid membership in my account settings? How do I see what the fee payment is for?

I closed the email account formerly associated with my account and went through the process of changing my Adobe account to my new email address. Now Photoshop is trying to force me to start a trial subscription. I don't want a trial subscription. I want to resume using my regular subscription. How do I get Adobe to straighten this out?

Hi,  could someone explain, what would happen if I cancel my subscription? It says I would have to pay 123 Euro, but what happens then? Do I have to pay my monthly fee in addition? Is the account then deleted?  Would be great, if someone could help. Thx

Boa tarde.Como acontece todos os anos, renovar a mensalidade do meu plano para o valor de R$ 139,00 para R$ 275,00 é impraticável.

Hi everyone, although I normally appear as a student in the adobe system until 2033, I am asked to be charged an individual account fee, what should I do? I tried to delete the account and register again, but I can't do anything without payment.

Hallo, ich habe mein Foto-Cloud 20GB Abo von monatlich auf jährliche Zahlweise umgestellt. Dazu wurde automatisch das alte ABO gekündigt und ein neues angelegt. Auf dem alten ABO hatte ich aber durch Gutscheinkauf noch ein Guthaben bis 26.11.2025. Trotzdem wurde der Betrag für das komplette neue Jahr abgebucht und eine Rückerstattung vom alten ABO ist bisher nicht erfolgt. Kann das so richtig sein?

I checked my two accounts, there's no subscription. However, I found that my credit card kept billing every month from Sep 2024 to Dec 2024. I only used PS once on Aug.   I couldn’t find any supported way on your website to deal with this issue. Could you please help me to check and refund the fee from Sep 2024 to Dec 2024?   CreditCard No: REMOVED - THIS IS A PUBLIC FORUM, YOU JUST GAVE AWAY YOUR NUMBER - YOU NEED TO CALL YOUR CREDIT CARD COMPANY AND CANCEL YOUR CARD   My Adobe Account:  REMOVED Attached is my bill.   Many thanks!

Every month I get charged $28.89 Australian. I'm not sure where this is from or what it relates to . I often  use adobe to convert word to PDF and edit PDFs . Is that cost covering that facility or am I paying for something else as it is a very large charge for what I thought was a free service ? Thank you 

i want to cancel subscription of illustrator

Bonjour, Lorsque je souhaite exporter une facture, un message d'erreur s'affiche et je ne peux pas le faire. Pourriez-vous m'aider s'il vous plaît? Merci 

i have been with adobe since 2013 and just wanted to change how i pay, from monthly to annually.So this indian support member cancelled my current plan which was 11 years old and started a new plan on dec 17 2024, and now with all of adobe's support i can not get anyone to fix this problem.so now i will recieve 100 credits per month instead of 250.so it looks like it did not pay to be loyal to adobe.I have no recourse the only support you can get is from indiaafter 11 years is this is how it is going to end.

I subscribed for Adobe Acrobat Premium monthly on 15/07 and I still don't have the features on the app. I have signed out and signed in uninstalled and installed nothing works. When I select the option to try the features I get: Already purchased. Error code: IS9224/6050/JigSAOIZBq

Tuve un problema, pedi un reembolso y me dijieron que espere varios dias, despues mi reembolso se habia cancelado y tenia que hablarlo con alguien, necesito ayuda.Ya hable con soporte, pero este me dice que no tengo plan activo (cosa que es verdad) pero no eh recibido el dinero y por lo tanto no puedo solicitar un soporte.

Caros, não consigo cancelar minha assinatura. Os canais de atendimento são péssimos e funcionam em horários limitados.O suporte não funciona e isto é um abuso.

I never purchased anything from adobe or i not using any of adobe app but still i charged 2 times. moreover i not getting any payment receipt. i try to login with my emails and it shows no subscription purchased than why I'm charging every month. can someone help me.