Account, Payment, & Plan

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I enjoyed trying out the Ai web beta and have been trying to export the graph that I made. I am signed in with a company account and confirmed that my Adobe Creative Cloud Pro license is active. Regardless, I am prompted to “upgrade” my subscription any time I attempt to export or save the file.Edit: I noticed I am able to see the file in my Creative Cloud recent files, so it appears to be auto saving--and I was able to download the .ai file from the CC, but still unable to do so from the Ai web window.

I want to find out my annual plan renewal date.  I have searched and can only find the monthly payment date.

as of june my adobe subscription no longer accepts my card. nothing has changed on the banks end but it just wont accept the payment anymore and i also do not have paypal. ive tried whats in the forums and nothing seems to work

I can’t buy more credits??

Hello. I need help from an Adobe staff member with my main Adobe account.My main Adobe account has been completely inaccessible for more than a week. Every time I try to sign in, Adobe displays the message: “Your account is undergoing some maintenance. We apologize for the inconvenience, your account will be available again soon. Please try again later.”This is not a browser, password, or computer issue. I have tried signing in on multiple computers and the same message appears everywhere. I also used Adobe's “Find your account” recovery process. Adobe successfully finds and identifies my Personal Account, but after I click Continue, I immediately receive the same “account is undergoing some maintenance” message.Because of this account issue, I cannot use Photoshop or Illustrator. I have already waited for more than a week, so this does not appear to be temporary maintenance.I also tried contacting Adobe Customer Care, but the support system requires me to sign in to the affected accou

Need to cancel this charge of $54.22/month.  Tried but just get a continuous circle. What’s wrong

Hello, I am reviewing my credit card statement and there is a charge for "Adobe PDF Pack Subs Ado Saggart" for $173.99 AUD on 14 Oct 2019. I am not subscribing any Adobe service. What is that for??? Kind regards.

Acrobat PRO account on monthly payments (up to date payments) was cancelled with Adobe then charging me what appears to be a full years subscription. There are no other active plans so the extra charge is not warranted. Please arrange an immediate refund. 

Me suscribí a un plan pensando en que tendría la prueba gratuita como me decía en la página de Adobe y para suscribirme debía aceptar dos planes y me cobraron 60.900 por los dos de una vez y yo ni siquiera había utilizado Acroba. Unas horas después de darme cuenta, cancele los planes para que me devuelvan el dinero como lo dijeron y no lo han echo. En realidad no utilizo estos planes muy seguido y no me parece justo que me hayan cobrado sin permitirme la hacer la prueba gratis que anuncian.Les pido el favor de que me devuelvan el dinero ya que no utilicé estos planes.

Hello,Now this happens for the 2nd time : Blocking Tunisia from paying online and forcing me to deal with local resellers, well, I contacted all resellers on Adobe’s Page, only 2 answered me, and guess what, they only sell For Teams / Enterprise, none of them sells Individual or Student / Teacher Plans (I can send you their emails)… I recently received an email telling me that they will stop my subscription and telling me I have to buy through local reseller, AGAIN… Now how is this possible? How am I supposed to pay for the subscription then? I contacted someone from support and said “they can’t do anything for me”… I suggested that as I’m from MENA region, what if I pay from a different country from the MENA region, the closest, they also said it’s not allowed.Please help.

Hi, Are there any senior discount programs available? Being on a limited fixed income is difficult to continue using Adobe software.

I was charged SGD 40.60 and SGD 9.46 by Adobe on 31 Oct 2025, for the free trial which lasted 1 week. However, when I tried to cancel the trial, I was unable to cancel as there was no link for me to click to Cancel.How do I cancel when there is no link to cancel under "Plans"?The FAQ said that you have to go to "Plans" and select "Manage Plans" and then select "Cancel your plan". However, when I click on "Plans", there is no "Manage Plans". It instead says "You have no paid plans". So, how did I get charged SGD 40.60 and SGD 9.46 by Adobe?The 2 amounts are because, i signed up for a 7-day free trial for Adobe (S$40.60) and AI Assistant (S$9.46).I was unable to cancel the free trial, which resulted in me getting charged the above fees. Now, my bigger concern is that it will continue to charge me on a monthly basis, as I am unable to cancel this Adobe subscription. Is anyone able to tell me how I can cancel this? I am very concerned about how poor the user-friendliness of

Sorry if this isn’t the right community to ask, but I haven’t been able to find a clear answer anywhere. For many years, I’ve had access to an NGO license through TechSoup, similar to student licenses, and as far as I know, I’m still eligible for it. Previously, I’ve had no issues using my credit cards to pay for Adobe Creative Cloud. However, now none of my four credit cards are accepted by Adobe. All of them work perfectly fine for other online purchases, and my bank has confirmed there are no issues with the cards. I did manage to complete a payment via PayPal, but I would prefer to pay directly with my Visa or Mastercard. One thing I find unusual is that when entering my card details, I’m not asked for the CVC code—only the cardholder’s name, card number, and expiration date. I’ve already contacted Adobe support, but unfortunately we had difficulty understanding each other due to the supports heavy accent and poor English skills, and the chatbot hasn’t been helpful as it just repea

Is anyone else experiencing this on a mac?I am on a Macbook Pro M2 Max chip. Every time Adobe updates I get this error.What’s the fix?

Dear Adobe Support Team, I am writing to request a full refund for a recent subscription renewal charged to my card. I have not used this account or any associated services since completing my studies in 2024. Additionally, I no longer have access to the original email address tied to the account where renewal notifications were sent. Because this request falls within Adobe’s 14-day cancellation and refund window, I would appreciate your assistance in processing a full refund and cancelling the subscription immediately.

Hello Adobe Support Team,I am requesting a manual review of the cancellation of my four-month Creative Cloud Pro promotion obtained through Coursera.The promotion was activated successfully, and the applications worked normally for approximately two or three days. I then received an email stating that the subscription had been cancelled because Adobe’s fraud-prevention system detected fraudulent behavior, but no specific reason was provided.I currently reside in Egypt, and the payment method used was a valid UK-issued bank card that I am legally authorized to use. The card and payment details are genuine, and the transaction was fully authorized. It is possible that the difference between my country of residence and the card’s issuing country created confusion during an automated security review.Cross-border payment situations can be legitimate and may require examination by an experienced member of the Fraud Prevention or Adobe Genuine team rather than relying only on an automated dec

Hello, I need help. I have a Behance account that I can no longer access because it was created using my school email address. The profile still exists. Is there any way to help me get it back?

I am being charged monthly fee twice 

Hello,On my professional computer, I asked for installing creative cloud to install my personal applications.They installed it indeed.But when I try to launch one of the 2 lightroom application, they are respectively on 5.0 and 11.0.1 version. There is no update.IT of my company told me they don’t have any restriction or adobe management. Does someone help me to pass through this strange situation ?Best regards Sébastien

I had two Adobe accounts. One is a full CC paid account that I use every day, the other was an older free account that I never used and was basically obsolete.I wanted to change the email address on the the active paid account to the address that was associated with the older free account. In order to do that, I needed to free up that email by cancelling the older account, which I did, about a week ago.However, the active account still won’t let me change the email address to the now freed up email. I get a message saying “An error occurred” when I try to change the address in the account management page.So my question is: (1) does it take some time for the other email address to be freed up, like say, a month, or (2) simply, what is going on?Thanks. Patrick

You need to fix the popup that someone else may be using my Adobe account. THEY AREN'T!!!! I've changed my password 3 times, I have 2fa set up, nobody is using my adobe account except me on my other computer and never at the same time. FIX THE POPUP OR GET RID OF IT!!![edited by moderator]

no me permite pagar 

Hello, I accidentally purchased an annual subscription; however, when I tried to cancel it, I was faced with a high cancellation fee, and 500 TL was charged to my card. How can I cancel this? It was truly a mistake. Can Adobe customer service help me with this? Could you assist me in getting a refund for the charged amount and resolving the cancellation fee issue? 

Não consegui usar mês passado , agora este mês continua com erro , produto não funciona como o que contratei. Vídeo fica com péssima qualidade, quero meu dinheiro de volta.