Account, Payment, & Plan

I need to actually talk to somebody about my business issue with Adobe. Is that possible? Should I stop payment on our accounts? Will that get somebody's attention? I am very frustrated by this company. Please provide a phone number for me to call. I can no longer interact with chat. They didn't understand my request to cancel my accounts and now we have to pay for another year's subscription? That's deceptive business practice. 

I wan to buy lightroom pro for my i phone . The prices are different on app and on site . I have a student account in my unibersity . For what price can i get it 

I was charged US$22.39 on November 13, 2024. Order number AD02481800005CKZ. I didn't know I had a subscription, I don't use this program. This is my first subscription. You are obliged to refund me and I have the right to get my money back if I contacted Adobe with a request for a refund within 14 days after subscribing. Please give me a correct answer to my question and return my money.

hello, im not even sure where to begin. but recently i enrolled into a new art education. and soon we are going to work with substance 3D painter. ive tried everything to get my license and i seem to get stopped everytime. issues i encountered: when recieving the product code, i tried to fill it in to get the 3D package, but it states that the product code is invalid.when trying with another email account (personal account instead of school account), it states that the uniqueID already exists, so i cant even continue and get a product code. attempting it again with a new account, and now it states that the APO codes are not available for this product. At this point im so lost into costumer services, and noone is able to help me.

Adobe 7 günlük deneme sunmaktaydı abonelik yaptım ancak zamanı geldiğinde iptal etmeyi unuttum ve param kesildi Adobeyi google playdan aboneliğimi iptal ettim ancak uygulamada aboneliğiniz devam etmektedir demektedir ve para idaem yapılmadı

Hey everyone! Just a heads-up – I noticed that Adobe charged me double this month, and I’m not entirely sure why. I’ve checked my subscription, and everything seemed fine, so it was a surprise to see the extra amount on my bill. I’m reaching out to their support team for clarity and a resolution. If you’re an Adobe user, you might want to keep an eye on your account as well. I’ll update here if I get any helpful info or if it turns out to be an error on their end!

PS elements requires deactivating on computers I don't have anymore. I have 2 emails, neither shows ANY devices activated, so I can't deactivate anything. I can't get human help because according to adobe, I have no active anything on either account, but it also won't tell me how to get what it requires for me to get help. I also cannot combine the 2 accounts to streamline trying to get help.I own the program. It is on an external hard drive specifically so I don't have to keep reinstalling.  I have a perpetual license, I do not want a subscription. I want to use my program I bought and paid for before they went to the subscribe and pay forever plan. I used it 2 days ago. Please help, or tell me how to contact an actual human who can help. Thank you.

creative cloud is asking for payment before one month.

Ik wil het abbonnement opzeggen met onmiddelijk ingang. Ik wil niet leren hoe dat moet : IK WIL HET NU DOEN!!!!!!!!!!!!!!!!!!!!!!!

I just start the trial but doesn't want to continue the subscription. But I can't find or stop my subscription. Please help

Hello, I recently purchased the Creative Cloud All Apps student plan along with a 30 day free trial of the adobe stock app. Now The Adobe Stock application appears in my plans, but the Cretive Cloud plan does not appear. Please solve this problem.

I received an invoice but I never booked a plan from Adobe. I logged in my account and there is no record of any billing history or invoice actually. So I can't do any operation to check my account situation and change/cancle the plan.

Dear Adobe, I want to transfer documents from my another adobe account. Please assist. Best Regards,Anand Joshi

I tried I tried and I tried to cancel my trial before it ended but now I am being charged and I even sent the email, but I'm still being charged. How do I cancel my subscription I did not want monthly subscription? I just did the trial, but it was very difficult for me to cancel   [Edited by moderator]

It has come to my attention that I am being billed 2 times for the same serice. Adobe chat help was only able to locate one subscxription on my account. The other is from DRI. Who do I speak to to cancel payments s I am not paying 2 times and to get a refund for this error?

Hello,I have been getting billed for an Adobe account for quite a few months but I can't find an account of mine where I have a payment plan. I have tried 4 of my emails and none have an active subscription, so I am not sure how to cancel the plan if there is no plan. I have even tried the emails of all my family members and they don't have plans either. Any help on how to cancel plan and stop charges greatly appreciated. Thank you!

I would like to get a refund on the abo, Adobe charged me for 7 days ago. I m not getting any use out of it. The ai chat sadly isn't helpful at all. the Adobe website claims that you can get refunded 14 days after purchase. The website doesn't give an transparent way how I manage to get my money back.

I cancelled the plan after using it for a month, but it was still being paid, and I realised it now. I only used it for a month after paying and didn't use it after that, but is it impossible to refund?

Eu comprei um plano da adobe, só que não me aparece na conta na secção de "Planos". Recebi a fatura e tudo mas não tenho acesso!

Invoice history is available, but receipt of payment information isn't made available. This is very frustrating for independent contractors who have to prove expenditures for reimbursement. Many, many, many other subscriptions services simply make an acknowledging ledger in the billing history they make available to subscribers. Having to secondarily access my bank account to record a date of payment is very inconvenient. Will receipts of payment by Adobe to acknowlege subscription payment received be made available? Thanks.

Bonjour,J'aimerais annuler mon inscription sur Adobe.JE NE VEUX PAS RÉSILIER UN ABONNEMENT, je ne suis pas abonné à vos produits.Je veux simplement me désinscrire, fermer mon compte.Merci de bien vouloir m'aider et ne me mettez pas le lien de résillement de compte, ca ne fonctionne pas !En souhaitant que se soit simple...

Hi. I recently switched to sole proprietorship. I would like to update my billing information. How do I do this? In relevant section there's no space for company name (just for name and surname) and while I enter my VAT number I'm receiving an error message. Any suggestions?

I've been billed incorrectly since cancelling my plan in August, and just noticed it. I've been trying to talk to a human for hours and they keep closing the convesations on me as soon as I ask for a refund. Can someone help me? I've talked to 6 "agents" and I'm going insane. 

This is a rant. I understand this wall fall on deaf ears, and that Adobe is a large and soulless organization in 2024. I also understand that there is nobody on their end that cares about improving products for the end user in mind.The account logout issues of Adobe have become a feature of its products that, to me, aren't just unethical, but a demonstration of their lack of care or sensibilities. Multiple times in the last few months my products have been forcibly logged out while I am in the middle of using them. The reason isn't because people have hacked my account or because I'm "simultaenously" using too many programs at the same time. It's because of my workflow. I—stupidly—use Adobe's awful Illustrator app on iPad to quickly vector art made in ProCreate so I can quickly open on my computer. When I do this, Adobe is quick to recognize that I have three devices signed in—my laptop (not in use), my computer, and my iPad. Yesterday as I was vectoring on my iPad, I came back to my c

Usufruo do plano de estudante, cujo custa 20€ por mês, e por algum motivo a adobe tem duplicado e anda a cobrar 40 por mês. Mesmo cancelando ou mudando de cartão, o mesmo acontece. Gostaria de saber como resolver, se há alghém com quem possa falar e se há reembolso (porque já é algo que dura mais de 3 meses).