Account, Payment, & Plan

Hope Biosciences Research Foundation (HBRF) is a U.S. 501(c)(3) nonprofit organization that has historically received Adobe nonprofit pricing through TechSoup. Following Adobe’s transition to Goodstack for verification, we were surprised to learn that we are no longer eligible.Goodstack has fully verified our nonprofit status and my association with the organization. The denial is not a verification issue.After escalating our case to Goodstack Senior Support, they determined that our correct primary classification is “Medical Research.” We do not dispute that classification. The concern is what Goodstack told us next:Goodstack stated that organizations classified as Medical Research are ineligible because “organizations within the broader Health & Medicine category are currently not eligible for Adobe’s nonprofit program.” They further clarified that these are eligibility policies established by Adobe that Goodstack is required to follow.However, I have reviewed Adobe’s published n

I forgot to cancel my account as the plan I had forced me to pay for the full year due to it being a student account. The renewal just happened… can I request a refund for the renewal pay that I didn’t want?

I am having a terrible experience with Adobe customer support. Two employees on the phone line, who were in principle very nice and helpful, but couldn’t solve my query immediately suggested a callback at a precise time but did not deliver.The second even asked me to go to my office at said time to try troubleshooting the issue with a different computer than my own. I went there, expecting the callback, but did not receive it. The operators seem sincere when they suggest the call, yet the call never seems to happen. Can someone explain what is going on here? I have spent over 100 EUR on the Adobe hotline, for which reason my phone provider has now capped my calls. This is service is frankly infernal.

I have been charged monthly for something that I am not aware of and do not use. These charges have continued for several months, and I would like to understand exactly what I am being charged for.Could you please investigate this issue, explain what the charges are for, and cancel any subscription or service associated with them if applicable? I would also like to know whether I am eligible for a refund for the charges that have already been taken.I would appreciate your help in resolving this as soon as possible. Thank you.

I cancelled my Adobe scan monthly subscription immediately which was accidentally subscribed, i.e. before expiry of trial period but google acknowledgment email for subscription cancellation says no refund. Is there some error. I saw there was trial period of 7 days. Why was it charged immediately and will I be getting a refund?

J’ai une licence Creative Cloud Pro que je souhaite transférer vers une nouvelle licence qui est payée par l’école MJM dans laquelle j’enseigne. Comment faire ? 

Minha conta está sendo usanda em Dois MACs, então:PARA DE QUERER ATUALIZAR A SENHA TODA VEZ!PARE DE DESLOGAR AS CONTAS QUANDO UM ENTRAR!só quero trabalhar em paz.

Hello, I have problem with my monthly payments, I am a student and my monthly bill has increased for no partycular reason Can someone please explain how to I go back to paying only student subscription, bc I see that you can still chose that planThanks!

Why is the Adobe Reader app asking me to update my payment method even though my subscription is still active? My subscription is valid until August 30, 2027.

Hello,I canceled my Adobe subscription approximately three months ago. At the time, I was offered three free months to stay on, which I accepted. I understood this to mean that after the three months ended, my subscription would simply lapse and I would need to actively resubscribe if I wanted to continue.Instead, I was charged, and I've since discovered the subscription auto-renewed into a paid plan. I did not receive any renewal notice or email ahead of this charge, and I have not used the service during this period.I'd like to request a full refund for this charge, as it was not my intention to continue the subscription. Please let me know what you need from me to process this.Thank you,Daniel 

Apparently yall have been charging for 2-3 months for my adobe account that I canceled back in June. Even when I check subscriptions it says that there are none and that I’m using the free to use portion of adobe. So why am I getting charged, and will I get refunded?

My Primary Account is Closed in which i started my subscription but my main account is there in which i want my Subscription! I'm unable to access 'kh' account i can only access 'an' account, i want to transfer my subscription to an account  

In chrome, incognito, and egde - can’t access files - get message to sign in, but already shows I’m signed in.  When I enter email address it starts to next screen for password then gives me message that something is wrong, try again later.  When I go to account there is nothing there, can’t do anything in firefly because it prompts me to login but then tells me I am logged in.  I have cleared cache, tried different browsers, etc. My subscription expires in a few days and wanted to use my credits and access my files and then cancel the subscription. This is ridiculous.

what is the billing customer service phone number?

 Hello. I have a disc containing the full suite of Adobe software, but unfortunately, I don't have the product key. I don't have the original box, and it isn't registered to my Adobe account either; I only have the disc itself. It isn't installed on any of my computers, and it is a very old disc—I believe from 2014. How can I find the product key so I can install the software?

The plan was left for free after paying

I canceled my subscription the same day I paid for it by mistake. Thinking to pay $9.99 or 10.99 but the deduction was made for $119.99 on 08/09/26. When will I be refunded?I looked it up on the day I canceled my subscription it would be refunded within 14 days from cancelation but it's past 14 days. Can I get my $119.99 back?

I'm a high school student, and my student account was terminated with no further explanation, even thought I'm still an student and should have access to the plataform as the high school pays for it.Not only that but my projects on Cloud disappeared too. 

لقد قمت ب اشتراكي بالخطأ وثاني يوم تم الغاء اشتراكي وقمت بالتوجه إلى جوجل صارلي الان ٥٥ يوم من حالة طلبي وفي الاخير قالو لي تواصل مع المطور 

There is a spelling/wording error in the following sentence in the Adobe email:Current sentence:“If your stored files are over the 5GB limit, you many need to remove or back up some items to stay within your available storage.”The word “many” is incorrect in this context. It should be “may”.Corrected sentence:“If your stored files are over the 5GB limit, you may need to remove or back up some items to stay within your available storage.”The incorrect use of “many” makes the sentence grammatically incorrect and may cause confusion for readers. Replacing “many” with “may” correctly conveys that removing or backing up items is a possibility if the storage limit is exceeded.

Voglio annullare il mio abbonamento 

Ich habe von Adobe über Paypal monatliche Abbuchungen bekommen, kann diese jedoch nicht meinem account zuordnen oder einer mail adresse. Daher kann ich sie auch nicht in meinem account stornieren.Wie kann ich diese Abos stornieren?Ich habe keine Mail bzgl. der Abos erhalten und möchte auch kein Upgrade. RechnungsnummerBL3562537499Transaktion 27.08.2026Rechnungsbetrag € 19,34.Bitte stornieren Sie die Abos. Ich habe sie nicht genutzt und werde sie auch nicht benötigen. 

Hello,There is no active Adobe plan or subscription in my Adobe account, and I cannot find this payment in my purchase history.However, my card was charged on August 25, 2026, at 5:35 PM. The card ends in <info removed by mod>.I do not recognize this charge and would like to request a refund. Please help me identify the transaction and investigate this payment.Thank you. 

I cancelled my plan in August, went through the confirmation process to make sure it was cancelled, but now I'm being told to pay for September, that my annual plan renews in October and the price has increased. I’ve tried again but it wants me to update my payment details (my card expired at the end of August) and pay for September before I can cancel my plan again???? You guys are really pissing me off, and on top of that, I was charged twice in August from two different bank cards????????????? One of which hasn’t been on a file for months now????? 

YA TENGO 4 AÑOS PAGANDO, ESTE 3 DE AGOSTO YA NO LO QUISE RENOVAR Y BLOQUEE MI TARJETA, PORQUE ME ES IMPOSIBLE ADMINISTRAR MI PLAN SI DEICE QUE DEBO UNA FACTURA, PERO NO LA DEBO PORQUE ES PAGO POR ADELANTADO Y NO LA QUIERO. LA UNICA MANERA APARENTEMENTE DE CANCELAR MI PLAN ES ACCEDIENDO A "ADMINISTRAR MI PLAN" PERO NO PUEDO INGRESAR PORQUE ME DICE HAY UNA FACTURA PENDIENTE, QUE ES LA DE ESTE AÑO, QUE NO VOY A RENOVAR! HEEEEEELP