Account, Payment, & Plan

Need to cancel this charge of $54.22/month.  Tried but just get a continuous circle. What’s wrong

Hello, I am reviewing my credit card statement and there is a charge for "Adobe PDF Pack Subs Ado Saggart" for $173.99 AUD on 14 Oct 2019. I am not subscribing any Adobe service. What is that for??? Kind regards.

Acrobat PRO account on monthly payments (up to date payments) was cancelled with Adobe then charging me what appears to be a full years subscription. There are no other active plans so the extra charge is not warranted. Please arrange an immediate refund. 

Me suscribí a un plan pensando en que tendría la prueba gratuita como me decía en la página de Adobe y para suscribirme debía aceptar dos planes y me cobraron 60.900 por los dos de una vez y yo ni siquiera había utilizado Acroba. Unas horas después de darme cuenta, cancele los planes para que me devuelvan el dinero como lo dijeron y no lo han echo. En realidad no utilizo estos planes muy seguido y no me parece justo que me hayan cobrado sin permitirme la hacer la prueba gratis que anuncian.Les pido el favor de que me devuelvan el dinero ya que no utilicé estos planes.

Hello,Now this happens for the 2nd time : Blocking Tunisia from paying online and forcing me to deal with local resellers, well, I contacted all resellers on Adobe’s Page, only 2 answered me, and guess what, they only sell For Teams / Enterprise, none of them sells Individual or Student / Teacher Plans (I can send you their emails)… I recently received an email telling me that they will stop my subscription and telling me I have to buy through local reseller, AGAIN… Now how is this possible? How am I supposed to pay for the subscription then? I contacted someone from support and said “they can’t do anything for me”… I suggested that as I’m from MENA region, what if I pay from a different country from the MENA region, the closest, they also said it’s not allowed.Please help.

Hi, Are there any senior discount programs available? Being on a limited fixed income is difficult to continue using Adobe software.

I was charged SGD 40.60 and SGD 9.46 by Adobe on 31 Oct 2025, for the free trial which lasted 1 week. However, when I tried to cancel the trial, I was unable to cancel as there was no link for me to click to Cancel.How do I cancel when there is no link to cancel under "Plans"?The FAQ said that you have to go to "Plans" and select "Manage Plans" and then select "Cancel your plan". However, when I click on "Plans", there is no "Manage Plans". It instead says "You have no paid plans". So, how did I get charged SGD 40.60 and SGD 9.46 by Adobe?The 2 amounts are because, i signed up for a 7-day free trial for Adobe (S$40.60) and AI Assistant (S$9.46).I was unable to cancel the free trial, which resulted in me getting charged the above fees. Now, my bigger concern is that it will continue to charge me on a monthly basis, as I am unable to cancel this Adobe subscription. Is anyone able to tell me how I can cancel this? I am very concerned about how poor the user-friendliness of

Sorry if this isn’t the right community to ask, but I haven’t been able to find a clear answer anywhere. For many years, I’ve had access to an NGO license through TechSoup, similar to student licenses, and as far as I know, I’m still eligible for it. Previously, I’ve had no issues using my credit cards to pay for Adobe Creative Cloud. However, now none of my four credit cards are accepted by Adobe. All of them work perfectly fine for other online purchases, and my bank has confirmed there are no issues with the cards. I did manage to complete a payment via PayPal, but I would prefer to pay directly with my Visa or Mastercard. One thing I find unusual is that when entering my card details, I’m not asked for the CVC code—only the cardholder’s name, card number, and expiration date. I’ve already contacted Adobe support, but unfortunately we had difficulty understanding each other due to the supports heavy accent and poor English skills, and the chatbot hasn’t been helpful as it just repea

Is anyone else experiencing this on a mac?I am on a Macbook Pro M2 Max chip. Every time Adobe updates I get this error.What’s the fix?

Dear Adobe Support Team, I am writing to request a full refund for a recent subscription renewal charged to my card. I have not used this account or any associated services since completing my studies in 2024. Additionally, I no longer have access to the original email address tied to the account where renewal notifications were sent. Because this request falls within Adobe’s 14-day cancellation and refund window, I would appreciate your assistance in processing a full refund and cancelling the subscription immediately.

Hello Adobe Support Team,I am requesting a manual review of the cancellation of my four-month Creative Cloud Pro promotion obtained through Coursera.The promotion was activated successfully, and the applications worked normally for approximately two or three days. I then received an email stating that the subscription had been cancelled because Adobe’s fraud-prevention system detected fraudulent behavior, but no specific reason was provided.I currently reside in Egypt, and the payment method used was a valid UK-issued bank card that I am legally authorized to use. The card and payment details are genuine, and the transaction was fully authorized. It is possible that the difference between my country of residence and the card’s issuing country created confusion during an automated security review.Cross-border payment situations can be legitimate and may require examination by an experienced member of the Fraud Prevention or Adobe Genuine team rather than relying only on an automated dec

Hello, I need help. I have a Behance account that I can no longer access because it was created using my school email address. The profile still exists. Is there any way to help me get it back?

I am being charged monthly fee twice 

Hello,On my professional computer, I asked for installing creative cloud to install my personal applications.They installed it indeed.But when I try to launch one of the 2 lightroom application, they are respectively on 5.0 and 11.0.1 version. There is no update.IT of my company told me they don’t have any restriction or adobe management. Does someone help me to pass through this strange situation ?Best regards Sébastien

I had two Adobe accounts. One is a full CC paid account that I use every day, the other was an older free account that I never used and was basically obsolete.I wanted to change the email address on the the active paid account to the address that was associated with the older free account. In order to do that, I needed to free up that email by cancelling the older account, which I did, about a week ago.However, the active account still won’t let me change the email address to the now freed up email. I get a message saying “An error occurred” when I try to change the address in the account management page.So my question is: (1) does it take some time for the other email address to be freed up, like say, a month, or (2) simply, what is going on?Thanks. Patrick

You need to fix the popup that someone else may be using my Adobe account. THEY AREN'T!!!! I've changed my password 3 times, I have 2fa set up, nobody is using my adobe account except me on my other computer and never at the same time. FIX THE POPUP OR GET RID OF IT!!![edited by moderator]

no me permite pagar 

Hello, I accidentally purchased an annual subscription; however, when I tried to cancel it, I was faced with a high cancellation fee, and 500 TL was charged to my card. How can I cancel this? It was truly a mistake. Can Adobe customer service help me with this? Could you assist me in getting a refund for the charged amount and resolving the cancellation fee issue? 

Não consegui usar mês passado , agora este mês continua com erro , produto não funciona como o que contratei. Vídeo fica com péssima qualidade, quero meu dinheiro de volta.

Sehr geehrte Damen und Herren,ich habe mich in mein Adobe-Konto eingeloggt und sehe dort kein aktives Abonnement.Dennoch wurden von meinem Bankkonto im Juni und Juli jeweils zweimal 23,99 € abgebucht.Ich bitte Sie, mir dies zu erklären und die beiden Beträge zu stornieren.Außerdem möchte ich das Abonnement kündigen, da mir nicht klar ist, wie es überhaupt zustande gekommen ist.Vielen Dank im Voraus für Ihre Unterstützung.Mit freundlichen Grüßen,Jasna 

In 2020 I purchase a copy of Acrobat Standard 2020 & installed it on my new Laptop. I believe that I registered it at the time.I have now reset my Laptop & have installed from the original files provided. Using the Serial No also provided at the time.When I try to register it again, I keep getting asked to login to Adobe website to continue, which I do & have updated my password.However I keep getting asked to login to the website to continue.I have looked & found that the website is notshowing my Purchase copy, so I reckon that is preventing me from deactivating & reactivating.Please help.

 Is there a way to cancel my plans without pay the canceling fee. it is lot of money just to cancel it and i dont have the money but if i let my plans then i will always have to pay for something that i dont want.

I purchased Photoshop, Illustrator, and InDesign 2026 software that was advertised as legitimate.I received an invoice, product keys, and links to the installation files.It turned out that none of the products were legitimate versions.I initiated a chargeback with my bank, but the seller’s bank rejected the claim, stating that they did not consider it justified. My bank advised me to obtain stronger evidence.For example:A response from Adobe Customer Support The results of an Adobe license verification An email from Adobe confirming that: the product key is not genuine, the license is unauthorized, the software is not intended for official Adobe use, the key has been revoked or blocked. Additionally:An Adobe Support chat transcript An Adobe Customer Support ticket The results of an Adobe technical investigationIn addition to the above, screenshots showing errors related to the license.For example:“License invalid” “Authentication failed” “Non-genuine Adobe software” “License revoked

Me gustaría cancelar mi cuenta de adobe, pues actualmente no me han estado saliendo trabajo de fotografía y me gustaria activar la despues cuando tenga flujo de trabajo, se puede ?

Hi everyone,I have an active Adobe Creative Cloud Pro subscription, but recently I noticed an unexpected $50 charge on my account from an app/service named "higffield" while using Photoshop.I did not knowingly authorize this purchase, and I'm trying to figure out why this happened under my CC Pro account. Is "higffield" a third-party plugin, stock asset provider, or extension associated with Adobe? How can I track down where this charge originated from and request a refund?Any advice or guidance on how to resolve this would be greatly appreciated.Thank you!