Account, Payment, & Plan

I have an automatic renewal coming up for adobe acrobat pro at $239.88.  I am not sure the current plan is the right one for the office.  Is there someone I can talk to to see if we would be better served with a different plan? 

Hallo, ich verwende den Acrobat Reader zum lesen und abspeichern und auch den Acrobat zum bearbeiten von PDF. Wieso wird meine Lizenz nicht bestätigt? Ich verwende die Programme von Adobe seit CS3, CS6 und bin dann gezwungenermaßen zu CC "upgegradet". Ich erhalte eine Fehlermeldung im Acrobat, (ist es Reader, Standard und Pro in einem?) und auch im Distiller. Müsste es nicht zumindest möglich sein die älteren Fromate weiter verwenden zu können? Was mir außerdem noch fehlt ist die Verknüpfung mit OnDrive. Es lässt sich verknüpfen, funktioniert dann aber trotzdem nicht richtig. Außerdem ist das Programm bei mir auf dem PC nur in Englisch, beim öffnen der Hilfe muß ich dann imme wieder zwischen dem Standort Deutschland oder US auswählen. Außerdem sind bei Agreements Dateien die sich nicht bearbeiten und auch nicht löschen lassen. Müßt es nicht auch möglich sein neben der Pro und der Standard- Version eine kostenlose Reader-Version auszuwählen? Es läst sich im

I cancelled my Adobe Acrobat AI assistant free trial on 18/04/2026 before the trial period ended, and i also received a cancellation confirmation email. However, I am still seeing an attempted charge of 24€ on my account.  Could someone from Adobe please check if my subscription was properly cancelled and help resolve this issue? I should not be charged since the cancellation was made during the free trial period!!!

I canceled my subscription (ended on 5/13/26), yet I was charged $20.93 on 5/25/26. Please advise.

Dear Adobe Support Team, I hope you are doing well.I recently signed up for the free trial of Adobe Photoshop with the intention of using it only during the trial period. However, I received an invoice for a charge after the trial ended. I sincerely apologize for the inconvenience. I had intended to cancel the subscription within the free trial period, but unfortunately I was unable to do so in time.If possible, I would greatly appreciate your understanding and consideration regarding the invoice and subscription cancellation. I would be very grateful if you could kindly review my situation.Thank you very much for your time and support. I look forward to your response. Best regards,

Adobe bezieht Monatlich CHF 15.30 von meiner Kreditkarte, jedoch ich kein Abo. Mit keiner E-mailadresse.Dies habe ich bei beiden über den Chatt versucht zu lösen, jedoch heisst es, ich müsse mich mit der richtigen E-mailadresse anmelden.Wieso wird dann Geld abgezogen?

I have installed the trial version of Lightroom mobile on my iPad and I want to pay for the annual subscription but I can’t find anywhere that matches on the website website at Adobe I don’t want to pay for it through Apple. is this so hard that it’s the only place to buy it is through Apple? I asked Google AI and it said to go to the Adobe website which I’ve done but I cannot find the mobile app anywhere to pay for it then I came across Lightroom Mobile Payment somewhere very hard to find and it was more like $20 almost a month I just want the $11 version that I’ve seen advertised on the App 

So, I was in the middle of a project and poof my 4 month trial I’ve got through Adobe own course on Coursera.com is canceled due to fraudulent activity, although there are none.It was all legal and legitimate, perfect for what I was planning with becoming of course paying client later on.I’ve got the email telling me in short that fraudulent activity is detected over my account, and to call 866-493-4991 which I can’t currently. Completely insane situation.Chat is moving me through the same loop over and over, I was so tired last night.Is there any hope for happy conclusion?

Hi, I signed up for the indesign trial version just to check it out. I forgot to cancel before the end of the trial period and I was charged 26 euros, which is fine. My mistake. But now that I am trying to cancel the subscription, I am being told to pay 143 euros early termination fee. Please could you waive this. I am a new user who was just trying the indesign. I ended up finding it way too complicated with a steep learning curve. I will not use it. Would appreciate if you could waive the termination fee. Best regards, Abhishek

necesito un comprobante de pago de las suscripciones que he pagado para Lightroom y Photoshop.

Hi there, I want to confirm my annual plan is cancelled. It renewed a few days ago and I’ve since cancelled it within the 14 day window. It was the Creative Cloud Photography plan with 1TB. Once I have confirmed it’s cancelled I’ll renewing with a plan more suitable to my needs. Thank you

habe mein Monats Abo gekündigt (Kündigung bestätigt) und habe bei Amazon  Lightroom für ein Jahr gekauft. Code bei Adobe eingegeben und Bestätigung erhalten. Aber auf meinem Konto erscheint nichts. Nur das mein Monats Abo abläuft

Bonjour,j’ai ouvert un compte Adobe pour louer Adobe Illustrator pendant 1 mois, j’ai bien spécifié que je voulais uniquement Illustrator et seulement pendant 1 moiset je me retrouve avec une facturation d’Adobe Stock et Illustrator pendant 2 mois.Je n’utilise pas et n’ai jamais utilisé Adobe Stock, comment annuler cette facture ?

Bonjour.  J'ai voulu faire un essai gratuit pour corriger directement un fichier pdf. Malheureusement, en tapant trop vite, je n'ai pas vu que j'avais tapé gmial.com et non gmail.com. Résultat, je ne peux ni accéder au lien pour essayer le produit, ni annuler la demande d'essai gratuit, je ne sais même pas si le compte est actif. Je ne sais pas comment faire pour ne pas me retrouver avec des prélèvements sur mon compte dans quelques jours pour un produit auquel je ne peux pas accéder et pour lequel si on m'envoie des messages, merci par avance

Quero o cancelamento urgente desse aplicativo e o ressarcimento do dinheiro, até por estar na data de experiência. 

Paying is easy, but requesting a refund feels much harder.I understood that a refund is possible if requested within 14 days. I signed up after reading that Adobe Acrobat would allow editing with a free trial, but I was charged $32 immediately.I have already canceled the subscription.Could you please help me process the cancellation and issue a refund? I would appreciate it if you could get back to me as soon as possible. Thank you.

Dear Adobe Support,I recently discovered multiple recurring charges on my bank statement for an Adobe Acrobat Pro and AI Assistant for Acrobat subscription. I was completely unaware that this subscription was active, and I have never intentionally used these services during the charged period.I only noticed these payments last week when reviewing my bank statements, after which I immediately cancelled/stopped the subscription to prevent further charges. Since I neither knowingly used nor benefited from the service, I kindly request a refund for the charges that were taken from my account over the past months.The recurring payments of approximately £31.27 were charged monthly for 8 months without my awareness. Had I known about this subscription earlier, I would have cancelled it immediately.I have been a genuine customer and I hope Adobe can consider this situation with understanding and goodwill. I would sincerely appreciate a full or partial refund for these unused subscription charg

Anybody notice Adobe upgrading their account to Adobe Pro without telling them? Charging you extra for it as well? A shady email possibly Why is there, no way to turn of auto-rebill? I don't use half the junk they think I should be using. Adobe = Predatory billing. Why do I feel I don’t trust Adobe anymore? 

购买正版adobe软件服务，需要中国大陆地区比较靠谱的经销商渠道，希望有相关知识的人联系我，谢谢 17600435523

Hi everyone,I recently re-subscribed to a yearly prepaid subscription to an Adobe plan, but I ended up canceling it within 14 days of the initial purchase.I'm aware of Adobe's 14-day cancellation policy for refunds, but I just wanted to confirm:👉 Is a yearly prepaid plan also eligible for a full refund if canceled within that time frame? Because I don't see any mention about a refund in my profile.Thanks in advance for your help!

Hello Adobe Community! Please Help! I attended Adobe Max 2025 in LA this past year and ended up joining the adobe community program afterward. However, I think I was required to join as part of an organization (I don’t think I could join with my personal email address) so I had to join with my edu email. Well, I’m graduated now! But I don’t want to lose access to the community! I have gained so much from Adobe and have so much more to learn. My email goes inactive on June 6th. I tried to contact the email support who helped me apply at the beginning but have not heard back. If I have no other organizational email, do I lose access? 

I would like to switch to a monthly no-commitment plan, but I’m unable to do it. Could you help me?

Hello,I need help updating an Adobe invoice. The invoice was issued with incorrect billing information, and I need to update it to include the correct billing address and CIF/VAT number for my company.Has anyone been able to request a corrected invoice from Adobe? Could you please tell me the best way to contact billing support or how to solve this issue?Thank you very much.

How can I get a refund?  I cancelled my subscription but I was charged anyway on the 18th of May 2026 i also tried self service via help centre and the AI assist but this is not helpful at all 

Money was charged from my card for a subscription. I do not use your service, and I would like to request a refund of my money.