Account, Payment, & Plan

现在已经知道，有些人是通过不正当的手段获得Adobe游戏机的，这些游戏机的类型包括团队版、企业版、教育版等，甚至他们可以用偷来的信用卡购买个人版进行转售，第一步是拿到游戏机，拿到低价的许可证， 第二步是找个人买家卖给他们一个许可证，从中得到差价，我已经把这个问题报给了官网客服，但好像没人愿意处理，不知道小区里有没有人能解决，但我想试试

¿Queria saber como puedo solicitar el reembolso?Primero tengo que cancelar la subscripcion que ya me cobraron?? Se que si pasa mas de 14 días ya no puedes solicitar el reembolso.En mi caso solo paso 1 dia despues del cobro del 1er mes de ser PremiumEstoy pasando por problemas económicos y de salud, esa plata que puse para la suscripción me hace mucha falta.Solo tenia planeado usar las funciones premium por esos 4 días antes que ocurra el cobro.No llegue a cancelar la suscripción por falta de tiempo y una urgencia que no me esperabaMil disculpas por las molestias y gracias por leer.

I have been charged for something I had a free trial for 

確定申告の時にしようしたのみで使っていませんが銀行引き落とされています簡単な解約手続きを教えてください 

I am paying for a full subscription which always included Acrobat which allowed me to edit PDFs and convert etc, now I am being told I need to sign up for a different subscription to use the features I have always been using, why am I paying so much money for over 140 apps then?

I cancelled my account a few months ago and still they are taking money out of my account! Why do they do this!?!

I keep seeing ads for companies like "Beuppy" and "Softwareshore" that offer very cheap licenses. Apparently they are just added to your Adobe account. Does anybody know if they are legit? I mean "Beuppy" is even listed when you search for them on adobe.com under resellers, but I'm still unsure. Even if they buy licenses in bulk and can offer cheaper prices I wonder how they earn any money with this.

I want to talk to a human and get my money back for a trial that I didnt use that was installed on my computer by some one who didnt know what they were doing and I refuse to pay 99 for something that was never used so community how <profanity removed> we gonna do that 

Al intentar cancelar el pago, la moneda de la tarjeta es Pesos Argentinos y como previamente estaba en Chile, no puedo avanzar en el proceso de pago. Alguien conoce como hacerlo?Gracias. 

Hi, Looks like I slightly missed the 14 days frame that I had for a trial which makes it impossible now to cancel subscription without a fee. Any chance I can still resign? How can I contact real Adobe people, not the chat bots? I had ambitious plan to create a logo but no chance I can do it BTW what is the point for charging fee after resigning which results in taking my access away to the apps? If you want to charge me for +/- 6 moths period at least keep the access for this time lol RegardsMatt

Hola comunidad, vengo con una pregunta acerca del pago por medio de paypal, realice el primer pago por medio de Paypal y lo elegi como mi método de pago, pero tengo una pregunta, me toca pagar el día 24 de cada mes, pero el pago aparece en la página de Adobe para pagarlo como el primer día que realice la subcripción? mandan un correo? perdón que mi duda suene algo tonta pero es la primera vez que pago con este método en este tipo de servicios. Muchas gracias espero pronta respuesta.

Adobe charged me 36€ after I tried a free 7 days trial that I deactivated after one day. Can someone explain this to me please? How do I get them to pay me back this charge? 

For months, Adobe has sent me emails to inform me that my account will renew automatically in July. I have contacted them each time to say HEY, I CANCELLED MY ACCOUNT, DIDN'T I? Please confirm that you won't charge me and please stop emailing me.  Last time I ended the chat in anger and they had they audacity to call me TWICE afterwards at 10 pm (with a number I had not provided for this purpose). Each time they send these messages telling me that my account will renew, and I get in touch to make sure they know it's cancelled, they come back later with assurances that my account is cancelled and that the email was simply a glitch and that I will receive no further messages. And no, I'm not subscribed to ANY lists. WHY did I just get another email? What is going on?! Do I not have the right to refuse any further contact? If I literally say "NEVER EMAIL ME AGAIN" they apparently think that means "Please call me as soon as I end this chat, and email me in a month." Complete

Bonjour, Votre site propose un essai gratuit pendant une période de 14 jours qui a débouché sur un abonnement de 23,99 euros/mois durant une année.Pourriez-vous me transmettre mon autorisation de prélèvement car je n'ai rien signé, hormis  renseigner mes coordonnées bancaires pour cet essai gratuit.Aujourd'hui, ce prélèvement n'est pas résiliable, sauf paiement d'un forfait de résiliation.Je suis donc prise en otage et abusée par votre société qui ne tient pas compte de ma demande de mettre fin à ces prélèvements.Cela ne remet pas en cause la qualité de vos logiciels mais dévoilent des pratiques d'hameçonnage. Je transmets ce message au service de défense des consommateurs. Je vous remercie de stopper ces prélèvements et bien entendu sans payer aucun frais.       

Good Morning, I have a problem because 14 days have passed since my 2 plans and I would like to cancel them but I can't and I don't have enough cash on my card, what can I do? Can someone help me? Maybe I'll give my account details and someone from the moderators will cancel it for me, please I need it so I don't have these planssomething like this is displayed and I want to delete this plan but I couldn't within 14 days because I had a lot of work to do     [Mod: Moved to the Account, Payment and Plan forum]   

Hi,I've mistakenly purchased a mobile subscription to Lightroom. I don't want it as I want to be able to use Lightroom on my PC as well.I've asked for a cancellation and refund via Google play but they say I need to contact the developer. Does anybody knows who I need to contact? It's quite frustrating that I'm locked for a year in a mobile subscription and that I cannot get the subscription I want. Regards,Alin

Boa tarde.Aderi ao plano experimental do Creative Cloud no inicio de agosto e cancelei o plano antes da cobrança. Desvinculei o meu cartão bancario da minha conta, e mesmo assim o dinheiro foi retirado da mesma  e agora nao tenho nenhuma fatura na minha conta que me permita pedir a devolução do dinheiro. Preciso de ajuda a ter o meu dinheiro de volta. Obrigada

I cancelled my subscription on 10/07/2024 and have since been charged twice on 19/07/2024 $11.78 and 17/08/2024 at $11.70. I understand these are not large amounts, but I went through and cancelled my subscription, recieved the email to confirm it was cancelled and then this happens. I am fuming becuase I have tried to chat with someone twice on the matter and have had the conversation finished before I coud even say anything to either of them or explain what was going on.This is some of the worst customer service I have ever had the displeasure of experiencing. 

So I got a plan for like 19 euros which I want to cancel now. However, when I go onto the link suggested by Adobe, it shows me the message in the photo attached.What can I do? Also, I've seen something related to a cancellation fee. Is there any way to cancel the plan without that fee?

I just made the payment for August 2024. But he still wants payment. What could be the problem? The payment has been received, it shows both from the bank and the invoice appears on my Adobe profile. But now there seems to be an invoice problem.

today I canceled my creative cloud plan and I want to activate it again, I have been using it for 1 year, how will it work?

Hello. A few months ago I signed up for Adobe Captivate. Unfortunately, I have found it to be deeply flawed, so I will use another application going forward. The problem is that there is no option to turn off auto-renew; I can "cancel early" in which I'm charged basically half the entire year's cost, so that's not the option I'm looking for. I only want to ensure this does not renew. I don't want to have to login on the exact date and time to cancel the service, especially since I won't be using it, so I can very easily forget to cancel on that exact day and time. I would hope that (forced renewal) is not Adobe's objective with this approach. Can someone tell me how to ensure this service does not auto-renew? Thank you.

When I say I dont have it.. I mean I DONT have it. I have 13 pounds

Hello,I recently downloaded and tried Photoshop. Unfortunately I forgot to plan my free trial on time.It tried to bill me, but I don't have funds even for it. Is there is a way to cancel it fully, as I don't plan it to purchase it for now.Please help with this issue.

Recently my subscription on AE was automatically payed, though I wanted to cancel it. I don't even use AE now in the first place, so I cancelled it, but money didn't return. Is there a way to fully cancel subscription for already paid month?