Account, Payment, & Plan

My Adobe key cannot be activated

I have 2 subscriptions with Adobe Creative Cloud All Apps.But I am facing issues:The first one is a new purchase (I have already made the payment).The second one is an older subscription that had issues with the credit card information (I have also made the payment for this one).* Both subscriptions are for the same plan.All apps still not work :(( 

Good afternoon! I am trying to update my payment details and pay for photoshop from Belarus, but the "save" new details button does not work. Tell me, please, what should I do?

Like a dummy, I put my credit card info on an account of a family member thinking they would soon replace it with one of their own. For reasons beyond my control that's not happening.Is there a way I can remove MY credit card from the adobe system?If not, what happens if I put a stop payment on transaction with Adobe with my credit card company?Does the account owner get in trouble?

Dear fellow users and dear Adobe-Team-Members, today I received yet another warning, that my subscription plan will be more expensive from February onward. I do not get it. There is no explanation. The e-mail is only stating the fact. The plan is already above my budget. Now there is another increase of the price of about 7% (wich makes it 14% above my limit). Do I have to face higher prices now from year to year? The only effect this has on me is: I am now looking for alternatives in earnest. I no longer play with the thought but prepare myself to switch to open source. The problem is: I am by far not the only one (community members might chime in, if you'd like). Please, please consider the consequences! You are destroying your community on the long run. Is the (fragile outview of) profit worth to loose this? Should using Adobe be a consideration wether I can afford it? Or do you like to assemble the most creative peeps of the world? Which social impact you like t

I bought the 7 day free trial and a monthly plan after free trial for illustrator and i have having some issues with my payment, i would like to cancel my plan but i am unable to do so it displays this message "You must resolve an issue with your payment details before making any changes to your plan."can i please get some help

Due to my card issue, subscription payment delayed and my account is suspended. Now i have paid the due, still its showing account suspended. i have transaction ID

Hello. About a year ago, I got a student account, and now it's about to expire, but I can't find a way to resend my school documents to renew it (because I am still a student). I searched the entire site and can't find it. Supposedly, they were going to notify me a month in advance so I could renew it, but I never received that notice or the link to renew it. Can you help, please? Thank you!!!!!

I have an active subscription but got logged out. When I signed in again, it's back to basic LR and I cannot restore purchase. It says no past purchase. I checked my subscription, it is still active and will auto renew on Aug 21. I repeat the process of reatiring purchase but it says "get support". Where do I email for support?

Hello, I wanted to ask how I can delete my subscription on adobe. I tried it for 7 days which were free and I realised I won't use it frequently. They've already sent a bill but I've been trying to cancel it for a few days now. Can someone help me?

its kind of a complicated story but here we go.about 2 months ago, i wanted to add adobe premiere pro to my existing photography plan. i signed in to adobe, and added the plan. but as i soon found out, i had used a different account than the one i wanted to add it to. so, i tried to cancel it and there was no cancel button. i waited for hours on the online chat page waiting for someone but to no avail. today, i was charged 2 charges of $21.46. i went onto adobe and tried to cancel the subscription on the wrong account, but they wanted to charge me 100 DOLLARS!!! there is no way i am paying that much just to cancel a subscription after A MISTAKE!!! There are no funds in my account, so i need to get this canceled ASAP, without paying the bogus "Cancellation Fee."someone please help

I used free trial on Adobe Illustrator, after the end of free trial, i have been charged 22$, but i don't use, that's why i want refund, how can I 

adobe billing system is glitching, i paid the bill twice for the same month... it's ok i don't care about the amount,what bothered me, the customer support chat, a waste of time cant help or do anything, in the same time you cannot send email of open ticket about anything ...... i was asking the support chat to open aticket and they just ignore it completely anyway this is my last month with ADOBDE see ya guys ❤️

i cant subscribe from india as its showing visa jcb and mastercard is not acceptable. what is the resolution to this?

A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank.This has been the error message since my trial period expired in August. Kindly check and fix this solution.The problem is not with my cards. I have two VISA cards of separets Bank. I have tried all two including one of my friends card still this error is stopping me from paying my due. The service will be taken from me on September 10 2023. I need a quick solution. My payemt country is Punjab, Ludhiana, India-141113.

 

Здраствуйте, мой младший брат привязал мою карту чтобы бесплатно воспользоваться какой то вашей программой. Но сегодня днем с моей карты списались деньги. Верните пожалуйста их на мой счет обратно, никто после этой операции не пользовался ни какой программой.

Hello Fam.,I subscribed for a trial account on an annual basis for my business. Unfortunately, the business did not take off as planned and I did not remember to cancel before the trial period ended. When I tried to cancel after realizing that my card had been charged for some months without usage, I was informed that I would be charged the full amount for early cancellation. Please, do you have suggestions on how to cancel without early termination charges? Or how to contact the right customer care for cancellation without penalty? What number can I call for assistance?

Hello, I recently canceled my subscription to Substance 3D Texturing and received a credit refund. I would prefer to have this refunded as cash instead. Has anyone experienced this, and can you share how to get a cash refund? Thank you!

Hello friendsI intend to buy Fotoğraf 20 GB ₺127,20 plan, I tried to pay with different cards but it failsIf possible, send me a direct payment linkThanks

I live in a country that doesn't support paypal or credit card system. how can I buy and use adobe products? 

Bom dia, utilizei o teste gratuito e nele cancelei a renovação automática porém mesmo assim o plano não foi desativado e agora estão me cobrando o plano anual sem possibilidade de desativar. Quero cancelar minha conta pois não tenho dinheiro para pagar. Não utilizei o adobe para além dos dias do teste gratuito. 

At the time of subscribing ( oct-2021)  I opted for monthly plan thinking it would be a waste of money if I discontinue in between.Even though annual lan was cheaper than monthly one. I continued with the monthly plan for around 3 years. But because of financial restructuring I now need to discontinue my plan.Now I am too surprised to see Adobe is charging cancellation fees for the remaining 3 months. ( And there was no such clear notification when opting for the monthly plan) Why would anyone go for a monthly plan if they are supposed to pay for the remaining months? Can you help me cancel my plan without any additional charges? 

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I have the full Adobe Creative Cloud year subscription purchased directly from Adobe.com, which doesn't come up for renewal until mid-august.  I can no longer use any of the software,  and it asks me to activate a 'trial' version.  I've logged into my account and it's not even showing my last billing period.  would appreciate a remedy.  thanks.