Account, Payment, & Plan

Hi there I'm wondering how I get a refund for my accidental subscription I did. I didnt realise I signed up for a free trial on May 8, 2024, on my other email address and then got charged every month after and was not sure how to cancel it until now. I wasted so much money each month so is there anyway I can get this money back? Who do I contact about this aswell? Any help will be appreciated! Attached below are my invoices.      

Bonjour je rencontre un soucis lié à l'accès à mon abonnement.j'ai réalisé l'achat d'une formule indesign annuel avec payemant mensuel il y a plusieurs heures, et cette dernière apparait bien sur mon compte et dans l'historique de mes achats.Pourtant lorsque que je veux accéder à mon application ce message s'affiche en boucle m'empêchant donc y accéder.Lorsque je demande de l'aide à l'assistant virtuel il m'indique qu'il n’a trouvé aucune trace d’une formule payante active liée à mon adresse mail au cours des 60 derniers jours ce que je ne comprend pas puisque j'ai payé et souscris à mon abonnement convenablement.

eu já havia criado a minha conta a muito tempo, porém hoje eu resolvi baixar, assinei o teste grátis, me cobraram o valor de 16,90 e até agora ainda não me reembolsaram, fiz isso tudo hoje, porém o reembolso já deveria ter sido efetuado. 

I want to cancel my Adobe membership, but it says you must solve the problem with your payment method. When I correct the payment method, it gives a warning that it is being updated, but it is not updated, so I cannot cancel my subscription.

I want to manage my plan to unsubscribe!But I've been getting this error for days."Unable to load data, please try again later" 

Every single day you guys call my number. I have blocked you multiple times and you still try to reach me. Why? The number is 800206708 or 800210168. STOP.

Why is there a cancellation fee?

Hi, I recently cancelled my plan by mistake. I use After Effects frequently and didn't mean to cancel it. I was looking for a way to revert my plan back.I've been looking for an employee to talk to about this problem, but I couldn't find anyone or anything info so I came here.Thank you

Ich habe versehentlich bei Amazon eine MAC Version von Adobe Photoshop Elements 2024 gekauft und diese auf meine Adobe Konto eingegeben. Exrts beim Download habe ich gesehen, dass es eine MAC Installationssoftware ist. Da ich bei Amazon nicht umtauschen kann, habe ich eine zusätzliche Windows Version gekauft. Kann ich die MAC Version wieder von meinem Adobe Konto lösen um sie an einen Freund zu geben? Sonst habe ich eine Version für die Mülltonne. Das tut weh.

REFERENTE AO PAGAMENTO DA LICENÇA DO ADOBE PREMIERE PRO. FOI PAGO A 4 DIAS E NÃO FOI ATIVADA.  numedo do pedido: AB03918900579CBRAlguem da empressa pode me ajuar? Paguei o boleto no site da adobe, e não ativaram minha conta.   

Also mir wurde eins von 3 Abos doppelt vom Konto abgezogen. Dann hatte ich während der Geschäftszeit eine Mitarbeiterin, der auch die Kontoauszüge hochgeladen wurden und die explizit darum gebeten wurde, eine Bestätigung des Gesprächsergebnisses an die bekannte eMail-Adresse zu senden ... jedoch nichts geschah. Sie hat ihre Zusagen leider nicht gehalten. Weder wurde der doppelte Betrag erstattet, noch hat sie ihre Zusage bestätigt. Für ein Unternehmen in dieser Größe ein sehr armes Zeugnis. Zumal nirgendwo eine eMail-Adresse von Adobe angeboten wird die KI nichts rausgibt. Um so größer das Unternehmen, um so schlechter der Service. Man muss tatsächlich die Gespräche aufzeichnen. 

recebi um email falando q minha assinatura ia ser renovada automaticamente, porem nao quero isso, tentei desativar a opcao porem nao tive sucesso e agr falta um dia pra renovacao acontecer e eu nao quero segui com isso. no mesmo email aparece q o suporte de vcs é 24h porem nao consigo falar com ngm. pelo jeito vou ter q entrar no reclame aqui e no procon  

I have cancelled my subscription in adobe and yet got charged twice. I have cancelled during the 7 trail days.please help 

Today I received a couple of e-mails to my mailbox bau*****@gmail.com with suspicious content.The jist of it is this:A guy named Klaus Peter Wittmann, (not my name) subscribed to an Adobe Pro DC trial with my e-mail address. How he got it, I don't know.The bad thing is that this would've turned into a paid subscription after just seven days. I checked my gmail account history and there have been no suspicious logins or anything.The only explanation that I have is that Adobe allows subscription without having to confirm the account first. Is that possible?  

Robo de la aplicación

I am a graphic designer. I do not need access to 43 desktop apps and 28 web apps, but I do want access to the following programs: Desktop:Acrobat ProIllustratorInDesignLightroomMedia EncoderPhotoshopPremiere ProWebsite:Creative Cloud (Library)FontsPortfolio I don't even need Adobe Cloud storage. However, can I have more than one plan active at a time? Can I pick the programs that work for me, and can I pay yearly (upfront) for them? As of August 9th, 2024, Adobe does not show any plans that encompass this general assortment of their most useful desktop apps for my workflow. Adobe, I understand the desire to push for the highest profit margins, but making users buy the "Everything" plan because a custom plan or a sensible prepackaged plan for general designers hasn't been put together is souring my Adobe experience as a long-time customer. I'd love to be proven wrong here, but I don't see Adobe offering the perfect plan for me. We should all keep in mind that th

I realized that I don't want to work with this program anymore. So I have canceled my subscription onfirst day. How do I cancel payment, if i have to.      

Eu fiz uma compra de todos os apps da adobe creative cloud dia 20 de junho, mas percebi que não usaria todos os apps e decidi cancelar dia 1 de julho me falaram quem em 4 a 10 dias uteis me reembolsariam, só que só emitiram o memorando de crédito e não me pagaram até hoje dia 09 de agosto. Falei com o banco falaram que é a empresa que tem que pagar não tem a ver com eles peço que me respondam já passou 1 mes e não devolveram meu dinheiro. 

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My formel account was made to my school email. which is not in use anymore.Still payments are running from my debit card. How can I stop these payments?

 Dear Adobe  Community Support ,I hope this message finds you well. I am requesting immediate assistance with an issue regarding my Adobe subscription.I recently noticed an unauthorized charge on my Visa card for a subscription period that I do not require. I had intended to cancel my subscription but, unfortunately, missed the renewal date.I have attempted to contact Adobe support via email at tcssup@adobe.com(4 days ago) and customerservice@adobe.com (8 days ago)but have not received a response.Could you please guide me on how I can directly contact the department responsible for addressing this issue? I would appreciate any assistance or direction you can provide.Thank you for your prompt attention to this matter.

Nhờ hệ thống huỷ dùm tài khoảng của tôi, do tôi không tự huỷ được

Do we need a subscription for adobe acrobat pro if we have adobe creative cloud all apps?I don't want double subsriptions if i don't have to.

Hello ! How can I have a reimbursement for my plan ? In the past I have start a trial but I didn't use the programs at all.You can check it. 1 minute probably. Today my card was debited €92 I really want to cancel that plan. 🙏

Ho sottoscritto un'iscrizione mensile. Mi hanno dato il mese  gratis ma ho disdetto l'abbonamento prima della fine della settimana. Perché mi sono stati addebitati 26 euro?