Account, Payment, & Plan

Ich möchte das Konto löschen

I currently have the all Apps plan paid monthly an an annual plan. I only require Photoshop, Indesign and Acrobat - is there a more cost effective way than to spend £56.98 per month on three apps? Thanks,Joe

When logging in to Adobe online or any adobe apps, Adobe Account Access no longer pops up with a notification.You have to manually find the app and open it for it to work.  It used to have a push notification that you could click on.  It would also work on Apple Watch.Hasn't worked for months now and I figured an update would eventually fix it but it hasn't.

I am so frustrated! I somehow sign up unknowingly to a subscription with auto pay that is so difficult to cancel ! on top of it adobe is going to charge me early cancellation fee $79 after already collecting 3 months of 19.99 for something I wasn't aware of ? I used acrobat something to send a signed doc  is all I needed and I got roped into all this... call me stupid and that maybe? I didn't know that I was doing it? I think it really sucks as a practice - I am disabled and just was trying to send one document and I didn't know how? It sucks that this is the culture that takes advantage of people who don't understand. So unethical! I am sure they will take funds from me  it's stealing no matter if it's legal  I am just another victim of greed bs i use to think adobe was a great company. Now they can just have AI do their dirty work!    [Edited by moderator: I understand you're frustrated, and we're here to help, but please refrain from using bad word

Hello, I wanted to use free trial and then I just forgot to cancel it. I have not used single time just wanted to test Generative Fill. Then my payment done and I started using that. My plan is annual and I can't afford that. How can I cancel this subscription without any penalties? 🙂 Thanks 

PRICES // Hi can you help me I had Adobe Ph + Lr for about 10E per month, now I cannot log in to my Adebo programme and I just see that I need to buy new membership for about 36 E, how is it possible? prices has changed now or what? thank you Jan

Pls help :)))) I'm planning on cancelling my free trial to join a company's Premier Pro plan so I don't have to pay myself. If I do this, will I still be able to access my projects that I edited on my account/ free trial ? 

Hi, so I'm sure this isn't the first this is being asked but oh well.I live in Croatia and apparently Adobe Cloud isn't available here so I'm wondering why is that, or better yet, when is it going to be available here?We've been in EU and generally relevant for a while so I dont understand it. Now, I have been to US twice and have a not-so-permanent address but it's where I live when I'm there, so I'm curious whether that can be used as a way to buy the license. I used that address to buy things from US and have them sent there, if that's relevant. I had a bank account there which is not temporarily closed.I need Animate CC ASAP(!) so any help is appreciated.

When will Adobe Cloud be available for Croatia? It makes no sense to buy from official resellers because you can only but per year subscription, and if I would buy all that I need I would bankrupt.Its 2024, several other Eastern European countries have access but we dont. I can choose region Croatia but at the billing infomation it says invalid input on ZIP code and card number. Tried several cards that I have, always the same issue. Please make Adobe approachable to us, we would glady pay. 

We’re thrilled to announce the latest updates to Creative Cloud with version 6.4.0.361. Here’s a quick look at some of the exciting new features:   Updated navigation icons and background colors to support Spectrum 2. Enhanced accessibility by adding support for Indonesian, Thai, and Vietnamese languages. Added enhanced image-editing Adobe Express quick actions. Suppressed creation of a pinned folder in the native file explorer for synced files. The CC Troubleshooter app will no longer appear on the Mac OS Launchpad. Bug fixes and technical enhancements.     How to update Creative Cloud apps     Note: When updates are available, the Creative Cloud desktop app gets automatically updated. Alternatively, you can install the latest version of the Creative Cloud desktop app manually. Have questions? Start a discussion. 

Mit dem Wechsel zum Voll-Abo erkennt das System nur teilweise die vorherigen Programm-Pakete und lässt bei mir das Photoshop-Lightroom-Paket doppelt nebenher laufen, inklusive der Kosten. Glaubt man nun, dieses Problem der doppelten Kosten selbst lösen zu können, fallen nicht unerhebliche Gebühren für die Restlaufzeit an, die jedoch nicht entstehen, da nur von einem Rechner aus die Programme überhaupt genutzt werden können. Ich habe also 1 x PS und LR installiert und nicht 2 x. Weder der Kundenservice Online, noch der in Irland ansässige Adobe-Rechnungssteller, der per Einschreiben kontaktiert wurde, noch der Standort in DE reagieren problemlösend. Da wird mal ein Beitrag erstattet, um im nächsten Monat erneut abzubuchen. Die Teilnahme am Lastschriftverfahren wurde zwar gekündigt, dennoch bucht Adobe weiter ab. Muss hier erst eine Strafanzeige gestellt werden und zuviel Abgebuchtes rückgeholt werden? Muss erst ein Staatsanwalt tätig werden, bevor Adobe-Mitarbeiter umschwenken und sich

I am getting charged $32 a month from an account that i do not know the email or number for. I do not know how to fix this. On the other hand, I just got an email about how my account is going to be UPGRADED TO A $59.99/mo plan SINCE I GRADUATE NEXT MAY!!!! How does this make snese?! I graduate in seven months, so my student membership ends in seven days?? I am literally crying over here. I am already getting charged $390/year from an account i cannot access or cancel, and they are about to start double charging my account for the one I have access to.... Someone please help. If I cancel my card, will they still charge my new one? DO they have my account information, or just my debit card number? I feel like they are stealing and stealing, and as "easy" as it sounds to cancel your account, I have not managed to do so!!!!:( someody please. 

Please stop billing me. You sent me confirmation of the cancellation of this subscription and indicated that I wouldn't be charged, refer to the email you sent to <email removed-kglad>, 10 October 2024, 12:27pm SAST, yet you charged me. I have incurred bank service charges due to your continuous attempts to bill me for something I cancelled on the same day as the sign up! I have not used your service. Please stop billing me.                           

I am unable to subscribe for Adobe's products because my payment is not being accepted by Adobe. There is only one method to pay in my country (India) and it is through credit or debit card.I tried more than 10 times now, using different cards with even different Banks but every time I get the same error: "Incorrect billing infoWe are unable to approve your transaction at this time.There are a number of reasons for order failure, among them errors in the payment information, or billing address, or an inaccurate email address. If you have verified your information and are still unable to place your order, please contact Customer Service." But i got a message from my bank that the transaction is successful. Pls help

I paid for the subscription but I still receive messages in my email that I need to pay

I canceled my anual plan in September and was informed that I would have an additional free month of usage in October. I agreed to the free month and DID NOT agree to any plan renewal. However my plan noww has gone up to $57.99, and it's truly too expensive for me. I paid for the October plan in order to cancel it, and now Adobe is asking me to pay an additional $300? I emphasize that I CANCELED MY PLAN IN SEPTEMBER AND DIT NOT RENEW IT. How can I cancel the plan and not be charged the $300!

Why am I being charged two separate fees each month?  Please advise/help.

Hello. I've been trying for few days to buy the Adobe Students plan. After the step I introduce the College and study program I'm following and click on buy button I'm returned to the step where i have to introduce the cards credentials. All of the cassettes with card credentials and postal code are red. The only cassettes that are not red are the Name, Surname and phone number ones. I would really need some help with this one.

Hello, I am attaching a screenshot of the charge to my card and I do not recognize the charge for 1 year, it only required the monthly subscription, it was a mistake that the entire year was charged and now I want to cancel it and get a refund. The payment was made on 10/19/24 at 6:00 A.M. And I am making the claim the same day.                

Last month I accidentally subscribed to premier pro , I never used it at all . Never downloaded it , and I used 0 credits . I want to cancel the subscription but since it is an annual subscription billed montly , they want to charge me $140ish to cancel . I literally never used the service , I would just like to end my subscription. Can someone please help ?

i see this quote all around the forums as an answer to people trying to remove their credit cards from your billion dollar company who hasnt made a way to remove credit cards STILL in 2024. Like, are yall really hurting so bad that you cant just be an honest, reliable company? this post was made in 2017. YET, here we are 7 years later, and still no way to remove credit card info.https://community.adobe.com/t5/account-payment-plan-discussions/removing-saved-credit-card-details/td-p/9452392 "your credit card information is safe with us" sure, my info is safe...until its not... https://www.bankinfosecurity.com/adobe-a-6122 honest people are trying to give you money and your greedy goblin hands can't seem to treat your loyal customers with respect. open source applications will be the end of you. at the rate, its just a matter of time. RIP BOZO 

Hello Adobe community. I'm having a real problem trying to edit my PDF. I have a subscription to Adobe. I open my document. I click "More Tools ".. One of the choices is "Edit PDF". I click on that and nothing happens. So I go to the bottom and even though I already have the Adobe app I click "Get App". Nothing happens. I go back trying to figure it out . It keeps trying to sell me a more expensive product. Also, I'm already logged in and have a subscription but it keeps telling me to log in and trying to get me to subscribe. At the bottom of some screens it says It says "an unknown error occurred" on an otherwise black screenI ask the assistant but it only wants general questions and gives general answers. I've edited before and I have a recent iPhone 15 so that shouldn't be it. What is going on? Why if I already have a subscription is a simple, working edit button not on the screen?

I'm trying to buy the Creative Cloud, but it keeps saying that both the expiry date and post code are invalid while they both are correct. Any help?

Hi there, I would like to cancel my plan without having to pay the fee. The reason i'm trying to cancel is because I can't afford it right now and I cannot afford to pay a cancelation fee of $200.

16 October should have been the last day of my Yearly, monthly paid plan. Instead my plan got renewed with a hefty amount of increase in the price. There is a notice of renewal email I have from Adobe that I didn't see, but I never agreed for this renewal in any way or form. I can't cancel my plan from the Manage Plan button, because it asks me to pay the new bill first. Outrageous. Also there is not a call center of Adobe in my country to ask for help. What can I do? Only 2 days passed from the new bill