Account, Payment, & Plan

Bonjour, je n'ai pas fait attention qu'on pouvait résilier sans frais uniquement pendant la priode d'essai, je souhaiterais demander la résiliation sans frais si possible, j'avais juste besoin de Adobe pour un pdf il y a 2 mois et je souhaite arrêter mon abonnement mais on me demande 129$ de frais si j'arrête mon abonnement maintenant... Comment faire svp ? Merci pour votre aide   [Moderator moved the thread to the correct forum]

Merhebalar Abonelim 11.10.2024 tarihinde otamatik yenilenmidi 837  çekildiğinden kartımdan iptal edip para almak istiyorum böyle mümkünmü 

How can I cancel my plan without being charged. I cannot afford it, I am an international student. Please help.

Welcome to Adobe MAX 2024 [October 14-16, 2024]   We’re thrilled to gather in Miami for Adobe MAX 2024! Get ready for an immersive, action-packed week with three incredible days featuring inspiring keynotes, renowned speakers, celebrity appearances, live musical performances, and over 200 sessions both live and online. There’s so much more in store—don’t miss it!   Check out all the amazing new features and bug fixes for different Creative Cloud apps here: Lightroom Illustrator Photoshop After Effects Premiere Pro   How to install the latest version?     Open the Creative Cloud desktop application and click the Updates tab on the top left. Find your Adobe application in the list and click Update.     I don't see the update in my Creative Cloud desktop application. What should I do? Click Help > Check for Updates from the Creative Cloud desktop application to refresh it.   If you are expe

Estoy en las mismas.  Que terrible este servicio. 

Sziasztok Szeretném az elofizetesemet 14 napon belül lemondani. Nem tudom hogy csináljam. Folyamatosan leakarja emelni a bankkartyamrol az egyhavi részletet. Elkivanok állni ennek a programnak a vásárlástól. Kérem a segitsegeteket 

Solicité la prueba gratuita por 7 días en el plan de estudiante, caso que después de ese tiempo fui cargado con 186.000 COP y no con los 39.182 COP que vale el plan de esudiante. Llevo ya más de una semana intentando ponerme en contacto con un asesor para poder resolver esta situación, pero es imposible, ninguna línea funciona y el chat virtual tampoco. Requiero que se haga un reembolso y también que el plan se ajuste al cobro que está estipulado para el plan estudiantil. 

Não consegui renovar minha assinatura está dando erroPoderia me ajudar.  E está no email dai na mãe e não consigo trocar 

Bonjour,J'ai des prélèvements tous les mois mais je n'ai pas accès à un abonnement sur mon compte. J'ai testé 3 comptes différents, toujours le même souci : Comment faire pour :- soit récupérer l'abonnement et utiliser la suite adobe ?- soit annuler le prélèvement inutile/abusif sur mon compte ? Merci de votre aide ! Vincent

I have two previous Adobe account and wish to take them all into my new premium account. How?

Estou tentando concluir o pagamento do Adobe Creative Cloud Todos os Apps porém sempre aparece: "Uma transação pode falhar por vários motivos. Verifique novamente e certifique-se de que suas informações de pagamento foram inseridas corretamente. Se o problema persistir, pode ser necessário usar uma forma de pagamento diferente ou entrar em contato com seu banco" e  literalmente ja verifiquei a informação varias vezes, tentei 2 cartões diferentes e paypal e também tentei trocar até o navegadoralguém que teve esse problema sabe como solucionar

Buena tarde.Tengo una duda sobre la compra de Ps y Lr en la cuál tiene un descuento mensual pero en el caso que lo compre durante el plazo efectivo del descuento ¿Se me va a cobrar sin descuento la mensualidad si es que llega a acabarse la promoción aunque ya lo haya adquirido durante el plazo del descuento?

I haven't found a way to upgrade my Photography Plan with 1 TB of storage (extra storage bought separately) to the Creative Cloud All Apps Plan AND keep my current 1 TB storage. There is only an option to upgrade to the All Apps Plan with 100 GB of storage. What should I do to upgrade to the All Apps Plan while keeping my current 1 TB storage?Also, I should have the option to upgrade the storage later. Cancelling my account and re-subscribing isn't an option as my workflow heavily depends on the Cloud Storage. Can't lose all the files I have there.

Hola, hace un mes aproximadamente inicié una prueba gratis de Adobe, pasada esa prueba, decidí pagar por la suscripción mensual. Ahora que se ha vuelto a hacer el cargo quise cancelar ya que no la utilizaré más, al querer hacerlo, me envían un mensaje que se me cobrará un cargo por cancelación temprana (De precio bastante elevado) aún cuando sigo dentro de los primeros 14 días de la renovación o compra (se renovó el día de ayer) ¿En dónde puedo buscar ayuda o contactar a Adobe directamente para ver por qué me están cobrando esto? Yo no compré ninguna suscrpción anual, es mensual.

PRIVATE INFORMATION REMOVED FROM THIS PUBLIC FORUM... Moderator   위 아이디로 가입을 하고 무료체험을 신청해놔서 7일 후 결제가 되는데, 실수로 삭제된 이메일로 가입을 해서 계정을 찾을 수도 없고  결제를 취소할 수도 없다.   결제 취소해주세요.

Hallo 🙂Ich habe folgendes Problem: Ich hatte für einige Zeit die Adobe Creative Cloud mit allen Anwendungen zum Studentenrabatt, wo man jährlich 230,90€ zahlt. Nun ist dieser abgelaufen und ich habe die E-Mails leider zu spät gesehen, weshalb ich nicht früh genug reagieren konnte.Mein Abo wurde also am 9. Juni automatisch verlängert zum vollen Preis. Bedeutet, ich muss jetzt 797€ zahlen, was für mich leider nicht möglich ist. Was passiert mit meinem Account, wenn ich die Zahlung nicht tätigen kann? Und habe ich irgendwie noch die Möglichkeit, das Abo zu kündigen? Danke schon mal im Voraus.Bin gerade etwas verzweifelt.

after several failed billing attempts from adobe ive been trying to cancel my plan , excpet the problem is that I have to update my payment information and when I do this the only way to save the information which then would let me cancel the plan is a button that says "save and pay" which obviously I dont want to do. Is there any way that I can cancel the plan so adobe stops trying to bill me without me having to pay another months plan ?

I have cancelled my subscription but Adobe keeps billing me. There seems no way I can contact them. I tried the chat, which was the only channel that was offer, but it kicked me out for a technical reason after having wasted my time for 30 mins or so. Told me to come back at a later time. This seems to be fraud.

I have been trying to cancel my subscription for months but can't due to a "billing issue" making me unable to change my plan and cancel. Yet the payment still goes through every month after a couple of tires but the billing issue remains. I've tried to wait the 30 days for it to cancel by itself since I get multiple emails saying the payment won't go through, but after a couple of tries I get billed but still no way to cancel. I just want to cancel my plan.

I got a Yeti Rambler Bottle gift at Adobe Creative Cafe that offers 1 free year of creative cloud but I cant register it? Please help.  

I have two e-mails I use Adobe with. One for designing and the other for free time. I checked both for an active plan, none. The issue is I was billed today for Illustrator. The possibility of having someone else longed-in is not possible as I'm the only one using my laptop (live alone). Never had my bank linked to anything without double checking the safety etc. The virtual assistant was of no help as it didn't understand me most of the time.  Please help.

i just bought photoshop and it says unconpatible?? i dont get this. this pc cost me $4000 USD and it says this. I dont know if this is a bug or not, please help. 

Hello, I can't find my files anywhere, I previously paid for an account and don't anymore. Do I need to purchas a plan just to get the files? What if I purchase the plan and my files aren't there anymore? That would be a waste of time and money. Please help, thanks.

Hi,I just bought 2 Asus ProArt products with an offer of 3 month free for Creative Cloud with each (so 6 month free).Unfortunately, the inscription doesn't work on the Asus website to suscribe the offer and register products.I contacted the Asus support who answered me this is a "technical issue from Adobe" but the is the form on Asus website which doesn't work.So, can anyone confirm me this an issue from Asus website and if there is another way to register my Asus ProArt products to obtain my 6 free month of Creative Cloud?Thanks a lot.