Account, Payment, & Plan

HalloWie lange ist ein neu gekaufter Lizenzcode gültig, oder wann spätestens muss er eingelöst werden?VG Armin

모르고 있었다가 마지막 결제만 취소를 했는데,결제 내역을 보니까 10만원이 훨씬 넘게 그간 결제를 해왔더라고요.X 가 되어 있는 건 사용했거나, 환불 받은 것들이고V 표시가 되어 있는 것들은 사용하지 않았는데 자동결제가 계속 되오던 것들이에요.제발 절반이라도 환불 받고 싶어요. 너무 아까워서 다시 어도비를 사용할 생각이 안들어요.

정기구독 취소 부탁드립니다.

I had to reinstall Windows and now Acrobat Pro is throwing an already activated error.  The deactivation link is greyed out in the app.  How can I deactivate and then activate on my rebuilt PC"

I used my .edu email to subscribe to Adobe Creative Cloud a year ago at the $19.99 rate.  When I signed in previously it would show me a choice of my  personal account where the subscription is or the enterprise account for the college. Now I log in and it only shows the enterprise account so I can't get into my creative cloud and to make matters worse it is now charging me $59.99 + tax for a non-student ( I am still a student)  subscription which I can't even access.  There don't seem to be any options to contact Adobe either. When I click help, it says to contact my enterprise administrator, which obviously would be a waste of time because it's the account I'm trying to access.  

I have an Acrobat Standard DC subscription. I'm not having any issues using Adobe Actobat online, but when I sign in to the Adobe App, a window pops up that says "Start free trial or purchase subscription". Is the Adobe App not included in the Standard subscription? 

Please cancle my 7 day free trial subscription for me. I have tried to do it myself on your website, but it "You can manage this plan soon". My free trial runs out TODAY, and I dont want to pay. This is really frustrating. I would really appriciate if you guys on Adobe coustomer service helped me out. Thank you in advanceJan

Hello everyone, I'm currently facing an issue updating my Photoshop subscription...no matter how hard I try I'm still getting an error...and I'm totally lost since I've used the same credit card for 3 years to do this exact payment, and I currently have more than the required fund to perform it... Any timely help is welcome as my subscription is ending tomorrow and that's what I actually use for my daily work process... Here are some pictures showing the actual amount I added to my card for the transaction which is currently 590GHC making around $36, and the bills I'm supposed to cover ($23):    

I was on a free trial for Adobe Photoshop on the 17th of November. I canceled my trial on the 20th. However, I saw on my bank statement that $20.99 was still withdrawn from my account. I even have the email that confirmed my cancellation. I’m a little confused on why money was drawn from my account and how my subscription is still active. 

Hello  Please help me with this , AdobeSaggart Du ATP deducted 29.9 USD in my bank account dated 09 OCT , 2024 as I already cancelled all my subcription,, How I can I file refund on this?

Why am I being charged 2 different amounts for one sub

Hello, I was getting billed for 2 plans for a year. 1 for 19.99 and another that I wanted for 35.99 which was an online promotion. I would like to know if I can get reimbursed.  I only use 1 account and they were both under my 1 email.  Please let me know if anything can be done. 

How to cancel a subscription?

Здравствуйте!Как можно отменить подписку на иллюстратор?Я купила выгодный пакет с нужными мне проложениями,думала,что иллюстратор автоматически отключится,так как в пакете он тоже есть,но сегодня выставлен счет за оплату.Как отменить подписку? 

Hallo, ich habe zwei verschiedene Kontos - in einem sind alle Apps und in dem anderen nur Adobe Stock. Ich möchte sie zusammenfügen um nur ein zu haben. Kann mir jemand vielleicht weiterhelfen? Danke im Voraus!

i was charged unfairly for almost a year without any way of cancelling a plan since there isnt one on my account i tried using their cstomer support portal for me to get no where please help this is over $300 i have lost because of this nonsense thanks 

I signed up to an Adobe stock subscription on Oct 28 2023.  I don't want it to auto-renew, but there is no option - which is grubby corprate cynical at best. I have waited until now (01/10/24) to cancel, so I have paid the full year, and tried to cancel. It is telling me it will charge me 11.99 to cancel now! WHY? I have been subscribed for the whole year. I simply don't want it to renew. I am cancelling having paid the whole year.  This is a pretty nasty corporate practice that shows greed and little respect for consumers.   

Hello, I want to ask a question. I have a problem with payment. I want to enter payment card information and it says that Visa and Mastercard are not supported in my area. Why? how else should I pay? Thank you.

Hello, I canceled my October 2024 subscription and I would like to request a refund as I will not be using it. Best regards...

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Good day, For some strange reason, when I log-in to my Adobe Account, it shows my e-mail address written in all uppercase letters. This issue has been going on for years and still no one seems to be able to resolve it. I even deleted my Adobe Account a while ago and re-registered, but unfortunetally still showing my e-mail address in all uppercase letters. What I find strange is, when I change my e-mailaddress to something else, it updates correctly, but as soon as I change it back to my primary e-mail address, it's all uppercase letters. Could someone please look into this matter and see if they can explain why this is happening and if we can resolve it? Thanks, Plisson  

I want to cancel my subscription i get "Contact support to make changes to plan", I am in no position to call the customer service. I cant find the Live chat link. What are my options. I cant believe that you cant even provide a service to cancel your subscription online. In the meanwhile i got charged for another month.

Hace días intento cancelar mi suscripción y me envía siempre a las mismas páginas, es como un búcle infinito, siempre las mismas páginas y el botón cancelar no existe, esto me parece mas bien un engaño, un fraude corporativo, alguien ha podido cancelar su suscripción??alguien puede ayudarme ha salirme de esto?además que no tengo dinero para pagargracias saludos

Salve a tutti, il mese scorso ho installato la versione per studenti di Adobe per l'ottenimento dei software photoshop, indesign, illustrator. Ho pagato il prezzo scontato per gli studenti, avendo io la mia mail universitaria. Ieri, giorno della prima fatturazione, mi sono stati scalati 19,83 € due volte anziché una sola, per un totale di 40 € circa. Posso sapere a chi rivolgermi per risolvere questa situazione e magari non ripagare più la doppia cifra? gli operatori sono disponibili solamente in giorni lavorativi. A presto  

I moved from a state that had sales tax to a state that does not have a sales tax. I've tried several chats with support to get the sales tax removed from my account. They keep thinking I'm a non-profit or something and want a tax exempt certificate when I just want Adobe to update my Ship-To information in their billing system. I get an annual bill for Photography and a monthly bill for Adobe Pro that I need corrected. Any suggestions on how to get this fixed?