Account, Payment, & Plan

Hi Adobe Support,I recently cancelled my AI Assistant for Acrobat subscription, and I was charged RM71.77 as an early cancellation fee.I understand that this fee may apply under the subscription terms. However, I would really appreciate it if you could review my case and consider refunding or waiving the RM71.77 cancellation fee as a one-time goodwill exception.My subscription has already been cancelled, and I do not intend to continue using the paid service.Could you please check if a refund of the RM71.77 cancellation fee is possible?Thank you.

I have accidently purchase adobe subscription I already cancelled the subscription how can I get the refund?

I had signed up for the free trial, during the course of the free trial period I was dealing with my grandmother falling ill and ultimately the day before the trial had ended, my grandmother had passed. I had never even signed back on to use the free trial. The day that I was notified my card was charged 99$, I called adobe and asked them to cancel the subscription and to refund the $99. My request for refund I was denied. And from the renew subscription email I just received, I guess my cancellation request was denied as well.Until today, I had forgotten about being denied my refund request. So I am back now to escalate that request. During the year of this active subscription I have not once even signed on to any of adobe services. How do I go about getting my money back for this unused subscription?  

I tried cancelling and it would not accept my password. When I tried to apply for a new password it would not function by letting me click on it.

Please stop charging me for something I canceled in nov 2025. I want a refund for all charges. I didn’t sign up for this. 

Hi all,I'm hoping someone from Adobe staff or the community can point me in the right direction. I have a Creative Cloud subscription billed to my personal credit card, but tied to a work email address I no longer have access to (I've since left that company). Because I can't log in to the account, I'm stuck:The chatbot and "type AGENT" trick both dead-end at a login wall requiring account access I don't have. Phone support hasn't been able to get me past account verification either.What I need:To cancel the subscription so it stops billing my personal card. A billing history / receipts for the subscription, needed for expense reimbursement purposes from my former employer.Since I can't access the account email, I'm hoping to verify another way — for example, via the payment method on file. Is there a path for this, or can a moderator help escalate?Happy to provide whatever verification is needed (last 4 digits of the card, name on account, etc.) via a more secure channel if that helps

I cannot figure out how to cancel my trial offer with subsequent billing. I can't get into my account. Does anyone have a direct email contact and/or a phone number? Very upsetting. TIA

AD04681002197CMY - I have cancelled the Acrobat Pro & AI Assistant for Acrobat since February 2026 and when I check if I have successfully cancelled, it indicates yes. however since March, April, May, June, July, August I have been charged RM143.64 on my credit card. I have to cancel my credit card just to make the auto debit to stop. Attached are the screenshot that I have no plans under my name, and the subsequent invoices I am still being charged. Please stop the charges as I am no longer subscribed and reimburse the money paid after the subscription was cancelled in February 2026. Thank you.

Adobe AC @POS64925886-41538398

Here is my payment details, but i still have showing billing isuue please help me adobe

i purchased adobe creative cloud pro student today.  it asked me to fill form and it only asked me my name , college name , field of study and graduation date. it didnt asked any further question it didnt asked me to upload id card just after clicking next it told me to pay . i payed and money is deducted but in my account no plans and order is shown . neither i received any gmail confirmation . plz help , my account used - <email removed-kglad> and i payed using scanning qr code

학생이라 creative cloud 결제를 했습니다. 결제도 하였고 카드 내역도 있는데 막상 앱을 열었더니 구독한 플랜이 없다고 합니다. 어떻게 해야하나요?

I created a new subscription and my account got falsely flagged for fraud (no reason given, I just got an email that my subscription has been cancelled 3 days after I created it). I received the following email:---“We are reaching out to notify you that our fraud prevention specialists detected fraudulent behavior concerning your Creative Cloud Pro subscription. As a result, your subscription has been cancelled and you will no longer be able to access the included Adobe apps and services.For more information, please contact our dedicated customer support line at 866-493-4991.Sincerely,The Adobe Genuine Team”--- When I called the number it simply says “We’re looking for your information” and then promptly, “Thank you for using Adobe, goodbye.”I’ve re-subscribed because I need to work, but now I’ve paid twice for the subscription fee and I’m not sure if I’m just going to get locked out in a few days! I have no idea why my subscription got flagged for fraud in the first place, and want a

谷歌订阅一天后又弹出订阅弹窗，谷歌显示还在订阅状态，恢复订阅按钮点了没用

Why do transactions take out my money? I don’t know about any adobe account

Guten Tag Adobe Support,Ich habe meinen Adobe Account seit 2009 in Deutschland registriert und benutze es auch hier in Deutschland,  da ich hier meinen Wohnsitz habe. Der Adobe ändert fälschlicherweise mein Region von Deutschland auf Russland. So dass mein Account jetzt gehindert ist.  Ich habe  mehrmals in Support Chat um Hilfe gebeten, um diesen Fehler von Adobe zu korrigieren. Leider die Antwort war immer - neuen Account zu erstellen.  Das ist für mich aber keine akzeptable Lösung! Ich bitte Sie dringend, mein Region manuell wieder auf Deutschland zu setzten. Bitte escalieren Sie mein Problem und leiten es an 2nd Level Support weiter.Ich wiederholte: mein Wohnsitz ist in Deutschland, mein Account habe ich auch ausschließlich in Deutschland benutzt. Lösen Sie bitte dieses Problem, das beschäftigt mich schon mehrere Wochen und das alles ohne Erfolg immer noch!Mit freundlichen Grüßen 

YOUR A COMPANY OF HIGH JACKING AND EXTORTIONISTS,WHEN I UNLOAD YOU " I BETTER NOT LOOSE ANYTHING I DIDN'T GIVE FULL KNOWING PERMISSION FOR YOU HIGH JACKING AND EXTORTING ME OTHERWISE LAWYERS 

Conforme pode ser verificado no e-mail, eu cancelei a assinatura dentro de período de teste gratuito, porém consta na minha fatura e no site da Adobe uma cobrança de assinatura. EXIGO REEMBOLSO. 

Hi, I moved and so I need to change the billing address that goes on my invoices but I can't figure out where I can do that? I can change my credit card and my profile details but there's no way to change my address?I've tried contact support but the chatbox or whatever it is that pops open when you select "Contact us" doesn't work.  Thank you.

I did not Subscribe this Adobeng service but money have been deducted from my account, so please can I get a refund 

Hello, I've been trying to purchase the Adobe Premiere individual plan, but I keep getting the payment error "We couldn't process your payment."I've tried using multiple cards, but I receive the same error each time. Could you please assist me in resolving this issue? Thank you.