Account, Payment, & Plan

I had a monthly renewal charge occur on my adobe acrobat subscription one day prior to the automatic renewal date.  The renewal date was supposed to be on the 12th and the renewal charge occurred on my credit card at approximately 6:00 pm on the 11th, which was just 30 minutes prior to me going onto my phone to cancel the renewal. I am requesting a refund because this transaction was not a fair process as it contradicts the official date of the renewal date and I was not even given the chance I should have been permitted to cancel it one day prior to the official renewal date. I should be given a refund as I have had this subscription for 2 months and no longer needed it.  Please help with the refund. I can provide a renewal transaction receipt that was emailed to me on the 11th showing a charge of $9.99 at 6:01pm on the 11th (one day prior to the official subscription renewal date). 

  Hola! Tengo un problema. Había solicitado la prueba gratuita y la cancelé antes de los 14 días. Me metí el otro día a Adobe y resulta que me están cobrando una "multa" bastante alta (y fuera de mi bolsillo por ser estudiante) por "no haber cancelado la prueba gratuita" siendo que si lo hice. Intentaron cobrarme a través de mi tarjeta (que se encuentra en costo $0) y no lograron sacarme dinero y aún así la página habla de que ya cancelé mi suscripción y debo pagar la multa para YA NO TENER ninguna cuenta de Adobe.  Intenté comunicarme durante días con un agente y la IA me dice que no hay ninguno disponible. Necesito ayuda urgente por favor sobre qué hacer. Es una multa que sale de mi bolsillo totalmente y yo SI había cancelado la prueba gratuita dentro de los días que debía. 

Sempre faturaram minha assinatura no dia 8 de cada mês. Esse mês de abril não renovaram, eu não consigo acessar meus apps, porquê pedem pra eu assinar outros serviços sendo que já assino o Creative Cloud todos os Apps.  Quando tento Cancelar o plano diz que eu já paguei pelos dias sendo que nem no meu cartão foi cobrado.Gostaria de entender o que está acontecendo, pois preciso trabalhar e dependo de algumas ferramentas. PRECISO PAGAR MINHA ASSINATURA, MAS NÃO CONSIGO! Que loucura. 

в мене списали гроші с карти і я не хочу робити відео чи генерувати фото, я хочу щоб мені повернули кошти за підписку 

Here is my payment receipt no. since 24 hours now, but adobe keeps asking me to subscribeAE05700503402CUS

Hello, I have been charged twice now in February and May for 29.99 each. I have not used the service. I thought I cancelled my subscription immediately after the trial, but it did not cancel. I am requesting a refund, immediately. I have just cancelled my account today. Please refund me. 

I do not remember having purchased this product. I just reviewed my backing information. I was charged for a product I never even use. I only noticed because you sent me an email saying I missed a payment. This is crazy. I am seeking a refund for this “Subscription” I didnt even use. I dont even think I ordered it. Your subscription There's an issue with your payment details for: Payment method Visa ending in 8645 Due on 06/28/2026 PRODUCT   SUBTOTAL Creative Cloud Pro Paid Upfront   US$779.88/yr Subtotal:US$779.88/yr Tax/VAT: US$0.00/yr DUE: US$779.88/yr

Unfortunately, I forgot to cancel the trial before it ended. After the trial expired, Adobe tried to charge my account, but the payment did not go through because there were not enough funds.I was unaware that a charge would be made automatically after the free trial ended. Right now, I've been charged some money that matter so much to me.I also haven’t used any Adobe products or services since the free trial ended. Could you please help me cancel this plan and make sure a refund is made to my account?I understand there might be a cancellation fee for annual plans, but I would really like to avoid that if possible also. I also understand there is a 14-day refund policy, so if the payment has already gone through, I would appreciate your help in getting a refund.

Hello, I’m LJ. I’d like a refund i’m not even using this acc now and i checked the the plan and it is connected here in this acc. i’m not even using this since then. And the worst part is the payment was from my tuition exactly tmr. I badly need it because idk where to get the money anymore. Thank you so much in advance.

At 9:54 AM on August 1, 2025, while I was asleep, my salary was deposited, and by 10:16 AM, the Adobe subscription fee was automatically charged. I did not intend to continue using the service after the trial period. When I attempted to cancel and request a refund, I received a warning stating that I would need to pay an early termination fee. I kindly request assistance in canceling my subscription and receiving a refund for this charge.  

Bonjour,Je souhaiterais savoir s’il existe une formule mensuelle sans engagement pour Lightroom ? Quel est le tarif et où se trouve l’offre ?Car je ne me sers pas d’Adobe toute l’année, donc la formule mensuelle avec engagement de 12 mois ne me convient pas...Merci.

My account was automatically charged for the monthly subscription today, bu I cancelled it today as well. It mentioned that the refund would be processed after 5 days. Will the amount be automatically credited back to my account, or do I still need to submit a refund request via email?

I would like to request a refund on my subscription, i got charged $21.76 and $108.82 on may 27

어도비 결제한 적이 7월 빼고 없고 그 이후로 플랜 취소 했습니다. 근데 오늘 갑자기 돈이 나갔으며 취소 후 수수료 발생은 너무 당황스럽네요 저는 결제를 한 적도 없는데 돈이 나가니 황당하며 어도비 자체를 그 사이에 사용하지도 않았습니다. 환불 절차까지 복잡하고 힘드네요 빠른 답 부탁드립니다.

My free trial ended and I didnt notice it in time but adobe today charged my account. How do I ask for a refund and cancellation of my Adobe pro subscription.

I did not authorize Google Adobe Acrobat to take $76.43 out of my venmo account I had canceled a long time ago and I don't know why all the sudden they're taking out the money and I need it back soon not 7 to 10 days you can take it out right away you can put it back right away

Abo

I applied for the 7 day trial, and then decided i didnt want it so i cancelled it. Will i still get billed from my card after the free period ends even if i cancelled it or no?

Hello Adobe Support,I would like to request a refund for a recent charge on my account.I was charged ₱377.44 on April 29, 2026 for an Adobe Lightroom subscription. I was under the impression that I had already cancelled my free trial before it ended, and I did not intend to continue with a paid subscription.I kindly request a full refund for this charge, as it was unintentional. I have not used the service after the trial period.Here are my transaction details for reference: Merchant: Adobe Systems Software Ireland Limited Transaction Number: BL3434608132 Reference Number: 836039700 I would also like to ensure that my subscription is fully cancelled to avoid any future charges.Thank you for your understanding, and I hope for your kind consideration.Sincerely,Jb Line

Sya tidak ingin berlanggana ..kenapa dana saya langsung di potong otomatis mohon kembalikan dana saya

I purscahed credits and they are not showing up at all 

I haven't used any of my Adobe products for what seems like months, until last week when I know I only used it one time, “not counting now,” and that was last week in Indiana for maybe an hour, but I didn't use credits for anything. It says I need to buy more credits now?  I should have 1000, and it shows that I have like 3-5 left? Maybe I dont understand what credits are? It is instructing me to buy more credits. Please help? Is it possible for someone, for some strange reason, to have” stolen my credits? Maybe I dont understand how credits for Adobe work? Please help:) Thank you

i want it deleted and dont send me a link for how to delete it cause i cant

Das Abonnement wurde am 13.05.2026 abgeschlossen. Am 27.05.2026 habe ich - und damit fristgerecht innerhalb der gesetzlichen 14-tätigen Widerrufsfrist - meinen Widerruf erklärt.  Dabei habe ich die Fristberechnung gemäß Paragraf 355 BGB und Paragraf 187 BGB beachtet:Der Tag des Vertragsschlusses (13.05.2026) zählt nicht mit,die Frist beginnt am 14.05.2026und endet am 27.05.2026 um 24:00 Uhr. Mein Widerruf erfolgt hiermit also rechtzeitig und entspricht den gesetzlichen Vorgaben.Nach Paragraf 355 Abs. 1 Satz 5 BGB genügt für die Fristwahrung die rechtzeitige Absendung des Widerrufs. Trotz meiner angezeigten Kündigung auf Ihrer Seite innerhalb dieser Frist wurde mir die Abonnementgebühr anteilig in Rechnung gestellt.Daher habe ich sofort danach zusätzlich den Widerruf erklärt und an Ihre Email contact.de@adobe.com gesendet. Ich möchte Sie daher bitten dies zu korrigieren und mir die Kündigung meines Vertrages innerhalb der Widerrufsfrist zu bestätigen. Herzlichen Dank.  Mit freundlichen