Account, Payment, & Plan

Buenas tardes, Yo solo adquirí un servicio de adobe y uno de illustrator, sin embargo, en el estado de cuenta donde se hizo el cobro, figuran dos cobros por el mismo importe. Adobe: 09 de abril y 25 de abril. Illustrator: 09 de abril y 26 de abril. Por favor alguna explicación, ya que nosotros solo hemos adquirido un servicio de cada uno de los antes detallados. Saludos, Evelyn

Solicito estorno do valor de 82,90 pois não pretendo fazer uso do app, após o dias de teste grátis acabei me enganando e ao invés de cancelar assinatura eu apenas deletei o app. Esse estorno já foi solicitado pelo meu banco, espero que possamos resolver e peço desculpas pelo meu erro. 

 Habia solicitado la prueba gratis de 7 dias y lo cual se me olvido cancelar antes de la fecha, pague los 18.612 con el iva que me cobraban y ahora lo quiero cancelar y me estan cobrando 86.020 anticipado al cancelarlo "por el compromiso anual" que yo no contrate supuestamente y yo contrate el mensual.

I was sent an email stating that my Adobe Creative Cloud 100GB subscription has been canceled due to fraud and i will no longer be able to access the included adobe apps and my subscription should be finished the next april becasue i subscriped for a year and it's just the first month and i don't know why it's canceled   

I purchased Premier Pro, but I cannot benefit from the 7-day free use of all other applications, can you help?

Hello Community, 8 days ago I took a 7 day free trial for my job. I immediately wanted to cancel it to avoid any charges.  Nowhere could I find where to cancel this membership but I read online that it is possible that you need to wait 24 hours before you are able to cancel it. So I waited 24 hours and I was still not able to cancel it. Now 8 days have passed and Adobe is strarting to charge me.  When I ask the Chatbot, I receive the reply that no membership is linked to my account. I am not able to see my invoice online aswell, but have received it by mail.  I can't find any email and telephone number and really don't know what to do. Anyone that can help me?

I tryed to explain to customer service that a forggoten subscription charged me for $36 from the same day, needed refunded because I didnt use photoshop anymore. they told me it wasnt possible to refund a 3 hour old subscription that I havent touched. the only way i could get some of my money back was to change to a cheeper subscription. i just want my money back.....

Does Adobe Government subscription even exist? I've been waiting 40 minutes and have had 7 transfers, and still no one knows how to assist me!

My requirements - up to 4/5 users. Adobe apps - photoshop, illustrator, After Effects, Adobe Express, Premier Pro (not essential). What would be the most reasonable plan for me?

I received an email yesterday saying that this month's payment for my Acrobat subscription had failed. My credit card company, has no record of Adobe attempting to bill them and advised me to check again today.  Consequently, I checked my Adobe account and received an error message saying that my user id did not exist, so I created a new one using the same credentials. I was allowed to do that, but there were no plans or subscriptions listed.   I have been trying unsuccessfully for the last 2 hours to talk to a real person (as promised on Adobe's webpages).  I am concerned about the possibility of being double-billed if I start a new Acrobat subscription and want to avoid unnecessary charges, including a cancellation fee, for an issue that appears to be on Adobe's end.    I attempted to resolve this via phone support using a number given to me by AI as the best to use, but the automated system disconnected me before I could provide the necessary informatio

I cannot find my download link for my new lightroom purchase. I says my account is active .Is there anyway I can retrieve my download link? 

Contraté el periodo de prueba y luego decidí pagar mensualmente hasta terminar el proyecto en el que estaba trabajando. Cuando decidí terminar el pago, para mi sorpresa me habían descontado desde mi tarjeta el saldo del plan anual, quiero decir que por un pago mensual de 20USD aprox, terminé pagando 150. Mi error fue que las cláusulas de los planes no revisé el contrato, pero aún así, ADOBE no se esfuerza en que sus clientes tengan una buena experiencia con sus servicios, desde los cobros abusivos, la muy mala atención post venta y la poca claridad de sus contratos lo hace detestable. Hasta eliminar los datos de la tarjeta es muy difícil. Fijense bien cuando usen los periodos de prueba pero en mi experiencia, NO ES RECOMENDABLE. 

Quisiera saber a los cuantos dias impactara el reembolso, debido a que cancele mi plan dentro de los 14 dias. Hasta el dia de hoy van 6 dias desde que cancele el plan por problemas tecnicos de mi notebook.Gracias. 

I've purchase a yearly subscription for adobe acrobat premium from galaxy store, however it doesn't show on the app and features are blocked!  

I have an active Lightroom subscription on my phone but I am unable to access the premium features. My subscription is active until 2025 but I when I try to access the premium features, it get the loading symbol which says it may take a while and then says payment failed. Not sure what the glitch is because I have an active subscription. Need your help 

I signed up for the creative cloud suite and it auto added stock for "free" - now it's charging me $29.99 for something I don't need and if I try to cancel it is $149. can someone help me or else I'm going to report this to my credit card. 

I created a new account for my new account. Created a flyer and tried to download. It said "Upgrade to Download" so I did. I selected "Start my 14-day free trial". It said "Not eligible for free trial". ??? 

I used the trial-version of Premiere Pro. After that week I was going to cancel my subscription. But then it stood that I didn't had a plan to cancel. The day after I got a confirmation email where it stood that I had paid for the next month. 

no puedo cambiar la tarjeta de credito para actualizar el pago 

Tenía un plan de After Effects, pero después de realizar mi pago de (todas las cifras son aproximadas) 120000COP, Me cambié a un plan de Photoshop con un descuento de 50000COP. Después de comprarlo por 120000COP, Lo cancelé ese mismo día, haciéndome con el reembolso del 100%. El resumen de la operación es que yo ese dpia pagué 240000COP pero Adobe me debía pagar 170000COP. Eso pasó el 19 de Junio y mi dinnero aún no está en mi cuenta y Adobe ni se ha dignado a enviarme un correo. ¿Dónde está mi dinero? ¿Cuándo me llega? ¿A quién puedo llamar? Adjunto facturas de los créditos que tengo con adobe.

Recently subscribed to a free trial package.I canceled it within 7 days, I received confirmation myself, but the amount of the subscription is still debited from my account.I can't find anything on the site for help or direct email or.... For a writing thing to do.Who can help me 

I want to cancel my subscription, i understand there is an early cancel fee, but how do i know what date my subscription rolls over? eg; when can i cancel and NOT have to pay an early cancel fee? I'm on a acrobat pro and pay monthly

Why is it that I have registered an account with my company's e-mail address, but my adobe personal home page shows a personal account, and I can't use my company's free acrobat reader because of that?

So, I'd subscribed to Premiere and had money taken from my account on 22/06/24. I wanted to cancel it today so it didn't auto renew next month, just to save money. In theory, I've paid for this month and I should still have access to Premiere. However, I've had an email saying that my subscription has ended today and I no longer have access to Premiere. I'm not resubscribing to regain access, only to have another month's taken out of my account 7 days after initially subscribing.

Where can I report unauthorized transaction or subscription on my account?