Account, Payment, & Plan

Hello! I signed up for your 7-day free trial and then canceled it before the seven days ended. Why and how have I been charged for a service that I canceled? Thank you.

This case is not solved nad this reply was deleted. Is this good support?Hi John, I'm the Adobe Virtual Assistant. How can I help you?Where is my support case? ADB-36796499-R8G3I want to be sure I understand clearly. Can you describe the issue more specifically?I want to talk to an agentTo continue with agent assistance, please sign in with an active plan. I found no record of an active plan linked to (johng@zyxel.com.tw).Do you have another email that might be linked to an active account?No, this is my only emailLet's find another way to get you the help you need. How would you like to proceed?2:50 PMContinue in chatTo connect you with an agent who can best help you, please tell me what you need help with.Where is my support case? ADB-36796499-R8G3Ok. Connecting you to an agent who can help.We'll connect you with an agent as soon as possible. For a faster resolution, please tell us how we can help you today.You are now connected to Gourav, who is reviewing your account. If you need to

Me cobraron aún después de haber cancelado. Tengo foto de la pantalla de cancelación y el chat de asistencia no funciona.

Pague la licencia de Ilustrador y la active en un correo empresarial que ya no tengo activo. Hoy quiero cambiar mi cuenta de ese correo a mi cuenta personal, pero como ya no está activo no puedo ingresar. Cómo poder hacer el cambio?

Hi, I am Isaac Do. I'm having trouble deleting my Adobe account. There's no delete button in the Manage Account section of the website. Can someone help me with canceling my account? Thanks.  Best regards, Isaac Do

I try to purchase creatve cloud and when I add the payment information, my postal code was invalid. I chose Australia in the country area. My code is 4 numbers. Should I add extra space or numbers in the end?

Hi. My account got suspended because I didn't change my card info in time so the payment coulnd't go trough. I changed the info like 2/3 days ago and I'm still suspended, any repayment hasn't been done or anythings. What should I do? since I need to use lightroom for my work   [Moderator moved the thread to the correct forum]

I cant understand that Adobe still has the annual plan as a part of their ecosystem, and I am afraid that this will be a problem when I want to cancel my subscription.I only pray that all the software still works after I cancel the subscriptions, but I will of course dont recieve any updates, and all the AI and free pictures will not be available.But, if my installed software, already downloaded, would stop working, that would be a major problem. Hopefully Adobe has learned....

By mistake, instead of upgrading my Acrobat standard subscription to Acrobat pro, I ordered another subscription. So I now have two annual subscriptions 1) acrobat standrad and 2) acrobat pro. Is there any way to merge the two subscriptions?

On 9th-April 2024, I received the auto-pay subscription for monthly Photography Plan on my credit account. Right after that, I visited the Adobe website to cancel my plan and it charged me $49.95 more for debit, I didn't know why. And I cancelled the April Plan but it extended my Plan til May. And after cancellation confirmed, I haven't received the reimbursement for it.  

Hi all. I've created an account with the US residnece even though I live in Montenegro where Adobe isn't available. I did it intentionally because I work for the company that is based in the US. My question to you is, if I use the company billing and geo location address, (they will pay for me) would I be able to use the software being located physicaly in Montenegro?Thank you very much.

I recently changed the payment option.  And Adobe still says there's a billing issue.  What's the problem here?  I have all the invoices and it accepted all payments, what's the issue?

Se renovó mi plan el 27 de octubre 2024 y el mismo día 27 de octubre 2024, cancele mi plan. ¿Cómo puedo solicitar el reembolso? porque quiero eliminar mi cuenta de forma definitiva. Luego me descontaron de mi tarjeta $66.172.- cual debo de imaginar que es el monto por los "meses" pendientes. ¿Cómo puedo solicitar el reembolso de ese monto? 

Como faço para conversar com agente? Existem algumas compras que não reconheço no meu cartão    PICTURE WITH PRIVATE INFORMATION REMOVED FROM THIS PUBLIC FORUM... Moderator

Hello.I had a full plan with Adobe and was going to cancel it and replace it with a simpler one, but I missed it and was charged for another year (Creative Cloud All Apps - Annual plan, prepaid).I want to cancel this plan and get a refund what should I do?According to the regulations, if I cancel the plan within 14 days from the date of purchase (from today) I will get a refund. But when I want to cancel the plan on my account, I get information that the plan will be terminated at the next billing (in a year).What is another way to cancel this plan so that it ends before 14 days and I can get a refund?

I bought adobe photographers and it didn't pass my VAT after I passed the tax registration number  because this happened€119.28/year including VAT, where is vat why zero and price is with vat

I just wanted to cancel my subscription and could not do so. I cancelled my auto deduction to Pay Pal and now just get notifications of Billing Error. I cannot even get to tell Adove to Cancel and go away.

I cancelled a trial plan of Adobe Acrobat DC the day after trying to install it. My computer was not capable of downloading.However, I was still charged for June 2020 and July 2020 ($16.19 each). I've had this trouble before. Don't sign up for trial plans unless you have extra money to throw away! 

What is the current education price? I see a charge on my account for $419.88. Last year it was $359.

I cannot see "Manage Plans" on my account, so then how can I cancel my free trail, any advice? Thank you

hi!I have subscription for a year and I would like to stop it because the school I started attending offers me a free version. How can I exchange it and can someone cancel it for me so that I do not have to pay anymore?Thank you so much!     

 I want to cancel my Adobe plan. Please cancel.

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Hi, Im in Argentina, my plan rate from next month will have an increase of 1300% !!!!What it this Adobe? is a Joke or do they want to be left without clients?If this is the way, I will cancel my plan and will find another application for my job.. regardsAlbert

I made a discounted purchase recently, but I entered the wrong e-mail address, the money was withdrawn, but I cannot log in because I do not have an e-mail address, I would be glad if you can help me.