Account, Payment, & Plan

Ich möchte Premiere Pro testen, es gibt ja eine 7-Tägige Testphase, die gekündigt werden kann. Habe mich also angemeldet um diesen Testzeitraum anzufangen, doch immer wird mein PayPal Konto abgelehnt. Auch die Kreditkarte wird nicht akzeptiert, weil immer vrschiedene Informationen "Falsch eingegeben" wurden, obwohl alles gestimmt hat.

My, trial period got extended without my knowledge. I tried reaching out to the customer service. They say they are pulling up my profile. And then they disconnect without any response. Is there a way for me to reach out to the Adobe Customer service or sue them for the horrible mentally damaging customer service experience?</span;>

Hello, I am user from India. As per requirement of Indian Tax laws I require your tax residency certificate, No Permanent establishment declaration and Form 10F for the year 2023.Please share urgently on my registered email ID 

I don't know where to go to ask this question; I paid for a personal subscription but when I try to launch the applications, I have an error message that tells me that my license has expired, the problem may have arisen from the fact that I previously had a business license but which is no longer current, I don't know how to solve this problem. ( If you think you know how to help me, please don't hesitate. ) 

Hii!After my new school year started I had to rebuy my 1-year subscription. I do this via an external, trustworthy website that gives me a student discount. Before rebuying, I got two e-mails regarding my Adobe Portfolio, asking me to renew my subscription. I did this on the actual date mentioned, the 19th over september. In the e-mail it says I wouldn't lose any of my content, yet my website seems to have fully disappeared and reset like I have never had one. Is it just lost forever, or can I do anything to get it back? A screenshot of the e-mail:Kind regards, Mare

My subscription will end on October 10th. I wish I hadn't cancelled my subscription and I would like to renew but that doesn't seem possible with the same account. I cannot afford to wait until the subscription runs out in order to renew as I realised that I have client website that depend on Adobe Fonts. I also don't want to renew on another email and transfer these fonts over, but it looks like that's what I may be forced to do. Surely there must be a way to undo a cancelation... Please let me know if this is possible! I see posts from 2017 saying it wasn't possible back then and honestly if this is still the case I find it a cruel practice to not allow someone to undo a cancelation. There's no good excuse why something as simple as this cant be done so it seems like Adobe is using this a stick to punish users who leave. That's a very nasty business practice. It's things like this that made me want to leave in the first place but then Adobe have such a monopoly on all sorts

I received this email wanting me to participate in a survey/discussion and offer a $150 gift towards my account.  See email below.  Is this legit? From email: mail@mail.adobe.com     Dear Jon,Adobe is continuously committed to improving members’ experience. As such, we occasionally reach out to members for their feedback – this is one of those times. You are among a select group to receive this invitation to participate in an online discussion where you can help shape Adobe Creative Cloud.Bond Brand Loyalty, Adobe’s partner in this engagement, is hosting this virtual discussion in August.The discussion will require participants to use their own computer with a webcam and microphone. Participation is voluntary and there will be no sales or solicitation of any kind. The discussion will last approximately 1.5 hours and each participant will receive a $150 Amazon e-Gift Card* as a token of our appreciation for your time and effort.Please

So what happened was:I was reminded of the fact that I wasn't seen as a student by Adobe anymore and I paid the full price you would for a normal subscription instead of the student plan, but I'm still currently a student for a year and re-verified this on my Adobe account. Is it possible somehow to get a refund for the extra money I paid for this months fee or do I have to live with it?

Hello! I have had an annual subscription to Adobe Premiere Pro since January. I would like invoices to be issued to my company with a Tax Identification Number. In the payment plan settings, you can only add a VAT number, and that is not what I want. Where can I change the information about issuing invoices.Regards and thank you!

I have the Creative Cloud All Apps membership which I started over a year ago, and now when I want to cancel the plan, it's telling me that I have to pay an early termination fee despite it being over a year now, why is this?

Me faltaba dinero en la tarjeta de crédito y cuando verifiqué el historial de la tarjeta me di cuenta que Adobe ha estado cargando dinero de mi cuenta. Ayer lo hicieron, intenté comtactar soporte y no pude y hoy cuanso volví a mirar me di cuenta que habian cargado 100$ que en mi país es un montón de dinero y lo peor es que no sé de que se debe. Necesito solicitar el reembolso de mi dinero y los Agentes de servicio no sé donde se metieron.  

I have a very old computer, but for many years, happily used CC 2018 apps. I recently changed my payment method from credit card to paypal. .In doing so Adobe Application Manager stated I need to login to start a trial version. Now, trial version is run out and cannot access apps. Is there a way to reconnect my CC 2018 apps to my subscription?

저는 Adobe Illustrator 체험판을 2월 8일에 사용하기 시작한 후, 며칠 동안만 사용한 뒤 플랜 취소를 깜빡하고 프로그램을 삭제했습니다. 그 후 7개월 동안 결제가 이루어지지 않아 구독이 취소된 줄 알고 있었습니다.하지만 어제 결제가 이루어지면서, 구독이 여전히 유지되고 있었다는 사실을 알게 되었습니다. 프로그램을 삭제한 이후 전혀 사용하지 않았고, 구독이 계속되고 있었다는 것도 인지하지 못했습니다.이번 달에 결제된 금액은 소액이더라도 제 생계와 직결된 금액으로, 다른 중요한 용도에 사용해야 하는 돈입니다. 14일이 지났는데도 전액 환불을 해주는 사례가 종종 있던데, 저도 가능할까요?I began using the Adobe Illustrator trial version on February 8th and only used it for a few days before forgetting to cancel the plan and deleting the program. Since no payments were made for the next seven months, I assumed the subscription had been canceled. However, I found out yesterday that a payment had been processed, meaning the subscription was still active. I haven’t used the program since deleting it and was completely unaware that the subscription was still ongoing. The amount charged this month is critical for my living expenses and is intended for other important purposes. I've read that full refunds are sometimes provided even af

Hey there i had bought the Lightroom cc app on App Store with my mobile phone then when I wanted to buy the Lightroom cc app for my computer I had to cancel my mobile app through App Store. when I did I still was not able to buy the complete formula for my computer (Mac).I created a new adobe profile to be able to buy the app but now my documents and all my previous works are related to my first adobe account. how can I get all in one account? thank you

 I bought the ALL APP package, I didn't need it so I asked for a refund, the support staff helped me refund to a new card, but in the end it was still refunded to the frozen bank. It's all a lie, they are a professional scam company  

Can someone explain what exactly happens if your subscription gets suspended? Do you have to pay any fees or the rest of the remaining bill?

Hello,Last year I bought a 1-year Creative Cloud subscription for my study, it was a student price of around 230 euros. This September I got a message that my subscription got extended to next year, something I don't recall signing up for. Not only that, but they charged me a full 430 euros.I canceled my subscription (within 14 days) and Adobe tells me I will keep Creative Cloud until next year, however I need my money back and don't want their service. How do I receive a refund?Thanks in advance 

Can I cancel the billing? I no longer use the service. The bill hasn't been settled yet.    [Edited by moderator: please refrain from sharing your details here, as this is a public forum accessible to all.]  

Due to financial difficulty, I stopped paying my monthly subscription bill in May. I can't use the apps now, my account has been suspended. I pay through my credit card and since my card balance is never enough they can't take anything. If I don't cancel my plan, would Adobe send an invoice for the following months? The last time they sent an invoice was in May and it was paid. I may have had access to my apps in June but I think from July, I couldn't access any apps. How do I cancel my plan when I'm not using the apps? They won't let me cancel it since the last payment had failed. 

I started my free membership, there was no money on my card and after a while my membership ended, but nothing happened because there was no money on my card, now I want to cancel my membership, can you help me?

Hello i bought a 1 month creative cloud code from G2A and when i try to redeem , it says this page is temporary disable , try again later . I never had subscription in adobe so i wonder how does this 1 month code works and why i am getting this error since i cant contact the support because the AI chat says they are only available from a certain time

Hi,This morning as I was opening illustrator it said I no longer had access to Adobe CC as my monthly subscription plan was deleted/never existied and all of my invoices disappeared with it. I have tried to get in touch with an agent via live chat but since my account is registered with a University my 'Administrator is my designated point of contact'. I am continuing to be charged by ADOBE even tho it says I have NO plan. 

Dear Adobe Support,I opted for a free trial of Adobe Pro and Illustrator, and while I cancelled the Pro trial in time, I may have forgotten to cancel the Illustrator subscription. I noticed a charge of $34.49 USD for Illustrator on September 13, 2024, despite having no activity or use of the app.Since I do not require the app and it was an oversight on my part, I kindly request a refund for the charged amount. Please let me know if any additional information is needed to process this request.Thank you for your assistance. 

HelloI'm having troubles with the updates to my CC desktop app. I receive the error message 'Creative Cloud update failed' and error code 198. This happened 2 weeks ago, with a different error code, and at the same time some app updates failed. I was helped by Adobe's online chat support, but had to remove then reinstall the CC desktop app, as well as all my apps.Now the problem with the CC desktop app update has started again, but with a different error code (198), and there is no information on this error code on the Adobe pages.Has anybody else been experiencing these issues, or know what the error code means?Thank you.

I paid 300 danish kr. for one month subscription. After 6 days i cancelled - and then i should be allowed to edit for the rest of the month. When i launch Premiere pro i'm not allowed. Your premiere pro subscription has been suspended. I want my money back or 24 more days. I'm feeling scammed.