Account, Payment, & Plan

I got charged $75 dollars after a 7-day trial can I have a refund please 

I had a Creative Cloud subscription since last year and was very happy with the price. Now I have received a new invoice of my annual fee today and 419.88 USD was charged to my credit card. I did not agree to this price increase and was not informed about it. I have therefore canceled the subscription immediately!! Unfortunately, I can't reach anyone because it's currently outside Adobe's opening hours.In any case, the price increase was unlawful and I would like to be refunded immediately!

Buenos días. El 22 de Junio de 2023 adquirí la licencia por un año, hoy, 22 de Junio de 2024, me hicieron el cobro de un nuevo año, sin embargo, no voy a hacer uso del producto. La cancelación la hice hoy mismo, por lo que no han pasado 14 días nisiquiera. Me gustaría saber cómo es el proceso de reembolso, ya que no me solicitaron mis datos bancarios por ningún lado, y el pago lo hice con una tarjeta de crédito. Muchas gracias! 

When I log in to my account, I get a message that the plans cannot be loaded. What happened and how do I get out of it?

I was charged double on 2 different email accounts for the past 2 months May and June. I want a refund for REMOVED. I have a different email that I use for adobe and I'm getting charged there also! Please refund. Email me at REMOVED or call REMOVED. Renee Alston   Private information removed from a public forum to deter scammers... Moderator

First, I love that support for Passkeys was added as a sign in option 👍 One thing I noticed is that when I created a Passkey using my iPhone (while accessing it on my desktop with Chrome), the Passkey shows up in the list as "Other_Windows_Chrome".  It would be helpful if there was a way to rename Passkeys so I could specifically label it as "Apple Keychain" or something. Or at least make it so it's labelled correctly automatically.  It did correctly name my Windows Hello passkey as "Windows Hello Hardware Authenticator". Though still, since Windows Hello passkeys are currently only for one device each, it would still be helpful to rename if you have multiple computers with Hello passkeys.

He tenido un mensaje en mi correo diciendo que pagaré el doble que pagaba antes, y he visto que hay un super descuento y quiero acceder a ello. Pero no me deja a acceder a ese descuento y no me aplican el descuento de estudiante tampoco. No entiendo como puedo hacer para poder pagar como antes.

Hello, i accidentally entered a wrong email, for my free trial for photoshop, i cant access that email anymore so i cant cancel it, what do i do?

I am being charged a monthly subscription fee of $44.06 but do not have any active plans with Adobe. I have confirmed a few times via my account. Could someone please check into this? Very frustrating.

I paid for Adobe subscription, but there's a wrong information that I still didn't pay. How to solve the problem, if days later that will not let me to use the tools? Here's the fact that I paid:

Hello,Today I saw, that i will get billed 3x 36€ in 2 days from Adobe and I don't know why. A few weeks ago I started a free trail including the apps: Photoshop, Illustrator and Indesign. I cancelled the trial before I would get billed and I currently have no plans active. Please help me I dont wanna get billed 100€ from Adobe every month.Thank you, Lukas!

I Want to Cancel subscrube,, how can i do ??

CUIDADO NUNCA ASSINA NADA COM A ADOLBE, ELA NÃO PERMITIRA QUE VOCE CANCELE SUA ASSINATURA. E ELHE COBRARA MESNALMENTE ATÉ O FIM DE SUA VIDA. ESCREVO EM PORTUGUES DO BRASIL.

Bonjour,  J'écris ici suite a un soucis quand aux frais de résiliations. En effet; je me vois dans l'obligation suite a des soucis financiers majeurs de résilier mon offre annuel. Ayant dépassé les délais me permettant d'y mettre fin sans frais d'annulation, je me retrouve dans une impasse. Je dois payer une certaine somme pour résillier la formule hors, je n'ai pas a disposition cette somme. De plus, il est évident que je ne pourrai pas non plus payer les prélèvements des mois à venir. Comment faire ?  Cordialement.  

Tengo una suscripción activa y no me deja utilizar mis herramientas. 

io vorrei il rimborso della quota annuale perché non sapevo di questo abbonamento

Chat box will not allow me to delete.

Hello!Back in april i got the test version of Illustrator and forgot to cancel it in time. So i had to pay 38,98€ for the next month which is really annoying but fine, it was my fault for failing to cancel it in time.Now i just checked my paypal and saw that i got charged the 38,98€ twice in april and another time in may, so 116,94€ in total, which for me is ALOT of money.I canceled the monthly subscribtion directly after getting charged the first time and there are no active subscribtions on my account, so what im a getting charged for?Im a student, so i really dont have just 116€ lying around to waste, so i really need to know if there is a mistake at hand or if im missing something, and if so what it is so i can cancel it immediately. Did this happen to anyone else? I need help, thanks in advance

Bonjour,  Je suis abonné aux produits Adobe CC photoshop, lightroom ... depuis 2015. J'ai renouvelé mon abonnement le 22/12/19 pour un an par un paiement en ligne par e-carte bleue (changement du moyen de paiement). J'ai cependant recu une relance par la suite et mes produits ne se sont toujours pas activé (bloqués sur les versions d'évaluation). Sur mon compte Adobe on me signale toujours que "Votre formule a expiré. Veuillez mettre à jour vos informations de paiement pour réactiver votre abonnement"alors que la e-carte bleue utilisée expire en mars 2020 et que, de plus, après vérification auprès de ma banque, le paiement a été débité (preuve de sa validité ...). J'ai essayé de résoudre le probleme par Chat, mais n'ai aucun correspondant en capacité de répondre à mes demandes. Pourriez vous me fournir le n° d'assistance téléphonique svp. En effet, étant considéré comme "non client", on ne me le fournit pas sur le site alors que c'est dans ce genre de situation

I have a student accoount and realised the price has increased by $20 when the price should be the same. However, this is not my main issue. My main issue is that when I get into my profile and want to see my plans or invoices, this field is completely empty. Is like if I don´t have a plan at all, when I literally received my last billed a couple of days ago. I can not contact Adobe Support since a message pops up saying to contact my uni. But my uni told me they have nothing to do with that since I´m the one who has a profile and is paying, so to contact Adobe. So basically I´m stucked and can not contact them. I found out about this because I just bought a new computer and when I tried to download my plan into the new computer, it was asking me to pay again (and yes, I deactivated my account on the old one). If someone can help me please or Adobe can you please contact me to resolve this issue.  

Hello, can you delete any accounts on this email [Personal information removed by moderator.] ? thank you in advance

I want to cancel my plan before the contract ends. Because when I signed up, I looked at it incorrectly. I don't think the contract is annual. Can I cancel without paying a fee?

Good morning, I started the free trial of audition, I didn't manage to use it correctly and I couldn't get the payment cancelled because my laptop was broken and I didn't knew the password of the account. I would like a refund of the 26,47€. Thanks,  

I am currently being charged monthly for a plan I cannot access.The email associated with the account is deactivated (it was a school email), and I can't remember the password. So currently I cannot log in (don't know the password) or reset the password (the link to do so is sent to a deactivated email).  The chat bot is not helping and it won't connect me to a live agent. Any tips on how to solve this?

Hola, me hicieron un cobro a mi tarjeta de un servicio que no pedí ¿qué puedo hacer?