Account, Payment, & Plan

Anyone else having problems getting on adobe payment 

I had a long conversation including an agent and supervisor, to regain access to my account due to payment problems, and after regaining access they stoled/cancelled my plan and the price that should have been kept. They couldn't recover my old plan, and they increased the price a lot and they tried to make me agree for a new plan, where can I solve this if support chat cannot? All conversation is registered and how the agent told me he was maintaining the price, but they didn't.

Help pls, I started my 1 week free trial of illustrator, now I want cancel the subscription, but in my profile there's nothing. Yesterday I paid for the first month with the automatic payment, but in my profile in the plans section there's nothing, it's like I don't have a plan.

Hi I had free trial on may  , but I missed cancel your subscription. I already paid for 3 months fee , without any useSo I checked un-subscription fee is over 100$.  but I don't used it for 3 month. Can you cancel and refund , is possible? 

I have been assigned a task to teach Graphic Designing (Photoshop) to 100+ students in a college. The course is approved and recogised by K.S.E.E board Bangalore, India.I would like to know how can I have access to Photoshop to teach all these number of students?  regards,Kulbhushan

Hi Jasmine Flanagan, You placed a $28.99 AUD order with ADOBE SYSTEMS PTY LTD (paypaladmin@adobe.com)View or Manage Transaction You won't be charged until ADOBE SYSTEMS PTY LTD processes your order. To see the full transaction details, log in to your PayPal account. Please remember, it may take a few moments for this transaction to appear. Thanks for using PayPal.Your money will be transferred when the seller processes your payment.To see the full transaction details, log in to your PayPal account.Transaction IDO-37326542YF245362RTransaction date11 March 2024 11:35:24 PM AEDTSellerADOBE SYSTEMS PTY LTDpaypaladmin@adobe.comInstructions to sellerYou haven't entered any instructions.Description Unit price Qty Amount APCC,ALL,MLP,DRI01,MAU,001,N/A(MONTHLY)Item No 30000058$26.35 AUD1$26.35 AUDSubtotal$26.35 AUDTax$2.64 AUDTotal$28.99 AUDSent to paypaladmin@adobe.comSent from cagmech@gmail.com

My bank is deducting the subscription fee but I can't find my account. How can I cancel it?

I had a subscription, it was cancelled, at that point I was told by a representative I had no subscriptions active subscriptions, anything on the account. 3 months later I realised they'd been charging me mistakenly. I got refunded, I asked them to delete my payment details and not charge me again. 2 months after that I realised they were still charging me. I got a refund, I again asked them to delete my details. 3 months later they are still charging me. I have spoken to agents 4-5 times, I was promised callbacks that never came, I'm never rude, yet they end the conversations randomly and claim they can't find the payments, I've sent them screenshots of my bank statements to prove the payments. They also keep asking me for the first 6-8 numbers of my card and the last 4, basically the whole card number, I don't even still have the card. I know whoever's reading this is at no fault whatsoever, but could you please escalate this to a manager because I will be going t

I did not know I was signing up for an annual plan.  Now, I want to cancel it.  Adobe will charge me the remaining total balance of the contract which I did not intend to sign up for.  Please help. 

Recently I changed my account at Adobe Creative Cloud, and yesterday I paid for the new Adobe plan, however when logging in with my email on the Cretive Cloud app it turns out that I didn't make the payment.Yesterday when I logged by the FireFox It said that I could use the apps.Anyone knows how to correct this problem?

플랜 신청한 게 있어요.  취소하고 싶은데 어떻게 해야하나요?

We were on a CHAT and he felt ( Nawaz )  he needed to call me back....Our Chat ended Central Time:    Delivered 3:42 PMI have a couple more questions.Time:    4:10 p.m.   C.T.Janet

This plan was done by mistake, I want my money back, I will take another plan. And call me 

Hey y'all! I independently pay for the Creative Cloud on my account, my school does not cover the cost. Today, I tried to log into my Illustrator and it was telling me to purchase it. I was confused because I have not cancelled any plans and have been consistently paying the student subscription rate for the Creative Cloud. It is my understanding that the rate goes up after a year, and I have been subscribed for about a year. When trying to see where an error might have occurred, I looked at the account invoices and saw that the last payment was on June 21, 2024 for about 20 dollars. However, when I later logged on to check the invoices, it said that there is no billing history for that account. Obviously this is not the case and I am pretty lost on what the issue could be so I would really appreciate some help with this! Also, when I try to buy the student plan on the website, it tells me that it "isn't avalible in my region". Please let me know if there is another way to contact supp

Em có dùng thử adobe acrobat pro trong vòng 7 ngày nhưng sau đó quên hủy và nó tự gia hạn trừ của em 500k. Giờ em đã hủy gói và ko biết có được hoàn tiền không, em cần mọi người giúp đỡ ạ. Em có đọc được là hủy trước 14 ngày thì được hoàn lại hết và em mới đc 1 ngày thì không biết có được không và bao giờ hoàn về ạ 

No encontre forma de cancelar mi suscripcion con adobe. El misero plan de prueba. Ahora me cobraron mucho despues del tiempo de facturacion, y me quieren cobrar para la cancelacion del plan, Me parece injusto, que puedo hacer al respecto? Perdi el dinero por algo que no usare, y ahora estoy amarrado a todo el año?

I purchased Adobe PRO on August 9, 2024 and today, August 23, I want to cancel. However, I am being charged more than R$200 to cancel a service that, according to the website, I can cancel for free and with a refund within 14 days. Therefore, I ask that you cancel the service without charging the R$209 and also refund me the R$95 I paid on August 9, 2024. Thank you. I tried customer service on August 23rd but I waited for over an hour for chat and was unable to speak to an agent. Purchase AB04518501948CBR

I have created this account as my old emial address does not work anymore and when I try to log in it wants me to veryfi my old account with a code sent to the not working email. Which I of course can't.Is there any other way to get the email address in old account updated.

مرحبا  اريد الغاء الاشتراك في ادوبي ماهي الطريقه ؟  ---------------------------------------------------------------------------------- Mod: English translation:    Hello  I want to unsubscribe from Adobe, what is the method?    [Mod: Moved to the Account, Pament and Plan forum]  

You know what's funny? When a website is so terrible and deceptive that clicking a button thinking it would provide more details on a subscription option (because Adobe software is so expensive that I have to change my plan or worse cancel - which would not be plausible for an architecture student such as myself) actually apparently signs another year-long contract immediately, no verification needed - and just days before my current subscription ends.   For a company that is built for the minds of creative and detail-oriented individuals, the Adobe webpage is far from efficient, it is borderline scammy. I literally just wanted to try to cancel and am suddenly enticed by a "wait, dont go!" offer that is so minimally outlined, so vaguely offered that anyone worth a penny would rightfully think "let me see what the fine print is", only to find myself bound by another contract and guess what - still no fine print, no date range, no clear outline of what exactly I am to pay adobe over

Many years ago, I purchased a boxed Photoshop CS1 and obtained a permanent license. Now, due to Adobe shutting down the activation server, I am unable to activate the product I purchased! I have contacted customer service 6 times but the problem has not been resolved! By browsing the forum, I found that many customers from cs1 to cs4 have encountered the same problem! Why do people tolerate Adobe's behavior? I have already paid for a permanent license and should not be unable to activate it due to Adobe shutting down the activation server. Adobe has an obligation to safeguard the rights of users. Instead of trying every means to make users with permanent authorization pay for subscriptions! Subscription is not applicable to all users.The screenshot below is Adobe's Q&A on activation issues when they started using activation technology in their products. Has Adobe already forgotten these things? Fulfill your promise and stop betraying your users. Look at the forum, you are pushing y

Hi, everyone! Please help. I was making my order on the Adobe website. First my bank denied the operation as there were not enough money on the balance of the card. As I settled the problem I made the order once again sucessfully. The money were credited from my account immediately. Half an hour later the same amount was credited once again. I wrote to the support but they see the only transaction. But my bank account and online banking system tell me another story. I was credited twice. The support advised me to wait 24h to get my money back, but who will initiate the return then: not the company - they see the only transaction, not the bank - they do it immediately if there is some denial. So the money were credited and received. I am also ready to give proofs for that.

Buenos días, alguien me puede indicar cómo solicito un reembolso?? Cancelé mi plan y me debían reembolsar el dinero pero no me ha llegado.

Greetings everyone! I'm creating this message on an alternate Adobe ID account that I just had to make because I lost access to my email address associated with my usual Adobe ID, which is the topic of this post. I hope this is posted in the right place, Photoshop is one of the app impacted by this. I created my Adobe account back in 2010 when I was an undergrad at which point I bought Adobe CS5 Web Premium. When I created my account, I used my school email, which at the time I was told we would have access to indefinitely, but it seems here recent times they decided to do away with that to which I wasn't aware. Ever since creating my Adobe account in 2010 I've been able to put in my school email address and a password to log into the Adobe website to access my account, most recently I logged in in the last few months ago not problem. However, this morning when I tried logging into my Adobe account using the same school email address instead of letting me type in the pas

Bonjour,je souhaite supprimer une carte bleue parmi celles qui sont renseignées (droit à l'accès et à la modification de mes données personnelles) dans mon compte creative cloud. Comment dois-je procéder svp ?Merci.