Account, Payment, & Plan

Einen schönen guten Tag,Ich nutze PS + LR Abos, an sich immer die Jahresabos. Da ich dazu mir Jahreslizensen hole und diese hier über Adobe Einlöse. Bis jetzt hatte ich auch noch nie Probleme damit. Als ich heute mein Jahrescode eingelöst habe, da dieser wieder fällig ist, stand auch dran "Wurde erfolgreich eingelöst". Jetzt kann ich aber kein Programm nutzen, da immer steht. Welches Abo möchten sie verwalten, hinterlegen sie eine Zahlungsmöglichkeit, wählen sie ihr Abo aus 😧Hatte schon jemand das Problem? Weil mein Jahresabo ist bezahlt und ich möchte ungerne doppelt dafür zahlen >.<

Hola. Estaba con el plan de foto anual de pago mensual y en marzo me compre desde la web de amazon a adobe una cuenta anual. Me dieron el codigo lo puse en mi cuenta y cancele la mensual que me faltaba 2 meses pero pague el porcentaje que se me pidio para esa cancelación. Total que aun así tenia hasta abril de 2025 mi cuenta gracias a la compra anual. Un mes despues osea hace unas horas me encuentro que me han cancelado todo plan que tenía. No encuentro la manera de ponerme en contacto para solucionarlo con algún agente de atención al cliente de Adobe. Necesito ayuda que ademas trabajo con ello. Un saludo

Hi, This is pretty outraging! Why 208 billion dollar company can't transfer individual account from one email to another email. We have AI features, plenty of features but in you can't simply tranfer account. Booldy hell. Adobe is sooooo laaaazy company. 

So i've been using adobe creative cloud plan for a little while now and have only notice that there are an extra charge on 20.99 onto my 54$ plan i have but when i go to billing history the 20.99 does not show up as a charge but is being taken out of my bank? is there a reason to this?

Hi, I'm disappointed and turned off by the service here! They discontinued the text feature in the firefly AI plan, then when I cancel my subscription before renewal they're still trying to go into my account! They're sending me suspension notices due to failed attempts after I cancelled my plan, Get it together over there guys! 

I can't seem to cancel my subscription. I activated the free version and disconnected it on the same day... I thought I had disconnected it. For two months now I've been charged for something I don't use, and I can't turn it off. I don't have a subscription on my phone because of "subscriptions" 

Hi, I'm subscribed to the all apps plan, but I hardly use most of them. Even though it's the all apps plan, I still don't have access to certain features like the 3D apps. Do you think Adobe could offer a more flexible plan where users can choose the specific apps they want? Additionally, could they consider adjusting their pricing to be more reasonable? The current cost of nearly $1000 per year is quite steep, especially considering that we don't actually own the apps. Other software like Blender and Unreal Engine are completely free, making Adobe's subscription fees quite expensive for hobbyists like myself.

Hello,I need to seek help with the support team because im having a little trouble with my grandpas email and the webmail for it cannot be acessed because it got shut down ig. so i need the employees to do that for me is it posssible or show me a how-to? im trying to get the photoshop adobe elements 2018 version that he purchased.

Hello, they offered me a free trial but they charged me directly, I request a refund.

Bonjour, j'arrive un peu tard, mais il m'arrive exactement la même chose aujourd'hui, aviez-vous finalement réussi a résilier votre periode d'essaie à temps ? Et si oui, comment ?Merci par avance 🙂 Romane.

I want to cancel my Adobe "Premier Pro" subscription because my laptop can't handle the load and I can't use "Premier Pro". But to cancel the subscription I need to pay 142 euros, but I only paid for 1 month of use. Can I cancel my subscription without this penalty?

Can you please cancel my subscription 

Asus have provided me with 3months free Adobe Cloud for the purchase of a notebook computer, however to redeem the 3month free i need to visithttps://www.adobepartneroffer.com/<REDEEM_ID>where REDEEM_ID is a code provided by the myasus app.However https://www.adobepartneroffer.com/ is down, and i confirmed that is the case using multiple sources / locations.How can I activate / redeem my freebee.Robin

It has bee noticed from last 4 to 5 months you have been deducting from my card account twice for the monthly payments one by between 12-14 other by 22-25 of every month so I stopped the payments it considered as cheating so please check the account and rectify the same.

Hello,Last Friday, I received an email from Adobe informing me that my Adobe Creative Cloud Account is suspended due to fraudulent behavior. They provided a phone number to call, and I have been trying to reach them for the last two days. However, they are not answering the phone. I have been waiting on the line for hours each time, but they are not picking up at all. I also tried to contact Twitter Support, and they advised me to call the number. I informed them that no one is responding to my calls. Yesterday and today, I called the support number more than 10 times each day and held the call for more than an hour, but still got no response. At one point, the voicemail instructed me to use the live support on the website, but I cannot access the live support because the support section does not allow me to reach an agent since I don't have an active plan on my account.I am currently working on a project with a deadline, and this situation is directly affecting my work and the deliver

Hiby mistake i subscribed one month and the amount deducted from my account and I cancelled it but the amount not refunded yet apprecite your help please refund me back the money and cancel it immediately 

Recently the Creative Cloud Desktop app started to open in a window every time I opened Photoshop. This is not that bad. I did get annoyed by it, as I'm of the opinion that no window should open up if I did not specifically ask for it to open. I tried to find a solution to the pop-up problem, but soon gave up because I don't want to spend time fixing problems that a monthly subscription service has. For a while ignoring the annoying extra window was fine as it opened only in Photoshop and not in other programs I use more often like Lightroom Classic and PremierePro.Couple of days ago a new pop-up window showed up and this time it was an alert saying,          "This unlicensed Adobe app is not genuine and will be disabled soon"What is this? I have an active Adobe Creative Cloud subscription, the Adobe apps installed on this computer have been downloaded through Adobes own Creative Cloud app and as such should be 100% genuine.The pop-up is super annoying as it op

I was sent an email stating that my Adobe Creative Cloud subscription had been canceled due to fraudulent activity. I had a yearly active subscription purchased directly from Adobe (on the website) and was valid until March 2025. There was (as I remember) a promotional 40% discount when I purchased it, everything was legal and original.On Friday, I received a letter that my subscription was canceled. The given contact phone number was invalid and when I tried to reply to the e-mail, I received an error message.What kind of fraudulent activity could there be if it was purchased through your official website? I didn't get any description, I had no clue about the problem itself. I used the programs only on one computer, I didn't share my account with anyone, and the yearly plan was paid in a lump sum.Once I had to log out from my account because my Behance profile was registered with an old e-mail address and I logged in there - and unfortunately when I logged in there, my Creative C

How should I proceed when 70€ was deducted from my bank account for a monthly subscription, even though I should have free access to Adobe software with my university credentials during my ongoing course?

I have subscribed annual plan over a month ago, now I have email says ''fraudulent activity detected'' and adobe cancelled my plan. No I haven't shared my account with anyone, doesn't use anywhere other than this PC and I even had to create new account because the email linked my old account was hacked.

Hello,I'm responding to the notice I received from you. I would like to know for what reason the entire paid Creative cloud account was immediately blocked?For what reason was an email not sent first informing us of the identified problem to avoid this very unpleasant situation?I am currently working on several projects and only have your original (paid) software on my laptop.The last payment was charged on 4/4/2024. Please restore my account immediately, this is a major interference in my work environment. Thank you for the positive treatment.Karel Beranek I don't understand 😞

I have been trying to cancel my adobe subsription for mths and i dont know how to.

Hi just wondering how to actually contact customer carewhen i go to the support pages it said they have phone and chat support but when i click support it goes to the support page with the link to the same chat and phone page that goes back the to same previous support page saying they have phone and chat support?? can somebody share the actual page with the customer care phone number or the page with the actual chat on it so i can talk to somebody. thanks many 🙂 cheers, Steve

IN PORUTUGUESE: Os estudantes das Escolas Estaduais de Ensino Integral(EEEI) do Estado de São Paulo que fazem parte do Programa Ensino Integral (PEI), tem direito a ganhar o desconto de estudantes na Adobe? IN ENGLISH:Are students at State Integral Education Schools (EEEI, acronym in PT) in the State of São Paulo - Brazil who are part of the Integral Education Program (PEI, acronym in PT) entitled to receive the student discount at Adobe?

Pedí la prueba gratuita de illustrator y no me deja descargarlo, no puedo acceder al producto.