Account, Payment, & Plan

I deleted the email address used to log in to my Adobe account. I want to hear from Adobe at another email address, what should I do?   Current Adobe Account Email - <personal info removed by Mod> E-mail I want to change - <personal info removed by Mod>  

Hello Adobe Community.  I'm new here, it's like my first steps withAdobe Subscriptions. I started my subscription as a monthly plan because it's the firsttime with Adobe, and I wanted to test the services before goingwith an annual plan. when I dug looking for a solutionI found that I have to cancel my current plan completelythen start another as an annual plan. The issue is if I cancel my current plan now, a cancellation fee will be charged. Any Idea to help me here? Thank you.

Dear Adobe, I am paying monthly to have access to After Effects.   I DO NOT want your cloud storage or whatever it is. Every time I turn on my PC, I get a warning notification that I need to actualize my payment method and subscribe to cloud. How can I completely once and for all tell your stupid cloud that I am not interested?Thank you so much   [Moderator moved the thread to the correct forum]

olá comprei um plano do ilustratos mais os aplicativos só abriu para teste por 7 dias e depois não consigo mais abrir e mesmo assim ainda esta sendo descontado do cartão de credito mensalmente, eu acesso o faço logon com o meu email e não consta o plano! Existe algum contato direto com o suporte da adobe? tento pelo telefone mas ninguém atende, tô a dois meses pagando e não tenho acesso, não consigo nem cancelar o plano. Quero um contato pra verificar se é problema na conta se utilizei o emais errado (o que é difícil mas pode ter ocorrido) De preferência um e-mail de contato pra poder sanar minhas dúvidas. Ou se alguém puder me ajudar! Serei imensamente grato, preciso da ferramenta para trabalhar, tenho uma família para sustentar! 

I have created an account (obviously not this one) and subscribed to Creative Cloud, but I logged out and forgot my email address. The subscription is active, and I cannot cancel or access it. I can give an official person the details of the card used to pay for it, that card is only linked to one active subscription. Please help me, I do not want to cancel my credit card to stop this.

Hello I was wondering with how many devices/people you can share an adobe account with? Is it possible to share an account with people that live in different countries eg Belgium and Australia or Canada?

Hello,, I wanna to cancel my membership therefor, it would be grateful to assist me on it soon and contact me via email  <email removed-kglad> Sincerely,  Rad

HI All I have continuously requested with these people that my subsciption be cancelled, as I was not allowed to do it online (manually) and also exxplained to them what my situation is without any response from anyone. So they kept taking money from my account monthly. Been struggling with this issue since last year. Any one that could assit with advise on what to do. So now that I blocked any payments , there is suddenly a billing isssue. How is it so easy to pick up a billing issue but to read an email or respond to a client. Can someone please assist. ?  

I forgot to cancel my 7 day free trial and got a invoice today. How can i get a refund? I already cancelled my plan so it doesnt happen again.Thanks

I had canceled my free trial 2 weeks before and then was charged 29.99 march 3rd even tho i canceled the subscription i want a refund 

I received an email stating my account has been suspended because they need my updated payment info.  I clicked the Client support link and the Adobe screen with my info appeared Have I been hacked? I pay yearly and my subscription is not due before October. Does anyone else have his problem?Susan

Hello, I would like to sincerely apologize for using pirated version in the past. I eversince uninstalled and had the help of someone to use adobe legally since its not available in my country. do I have to pay for the period i used the pirated one? if so how do I do this? I hope you forgive me

Helppp. I'm from Indonesia. My payment for adobe cc membership always got rejected. I've tried multiple banks to pay for the membership but it alwayd failed. I've contacted the banks too but none of them was helpful. What am I supposed to do? Should I switch to microsoft paint?

When i open my installed photoshop there is a pop up window which sais they cannot verify my subscription because the adobe programs are not available. Error code: 12013. I have this problem on a Macbook Pro. And all of the adobe programs which i had download showing the same issue. And also none of my search engines or browsers can open adobe.com. Have you ever seen a problem like this?thanks for the answers!

Hallo zusammen, ich nutze seit ca. 10 Jahren das Adobe Foto-Abo mit 20GB und bin eigentlich ganz zufrieden.Vergangenes Jahr habe ich beim Kauf eines neuen Rechners einen Monat Probe-Abo erhalten für das volle CC-Abo mit 100GB Speicher - und eingelöst. Ich habe aufmerksam gesucht, ob es eine automatische Verlängerung gibt - das war nicht der Fall oder es war zumindest nicht erkennbar.Gestern hatte ich eine Nachricht erhalten, dass keine gültige Kreditkarte hinterlegt war und das Abo zusätzlich zu meinem Foto-Abo aufgeführt war. Also wollte ich es löschen.Zur Kündigung war die Hinterlegung einer gültigen Kreditkarte erforderlich, da die Option sonst gar nicht aufgetaucht ist. Unmittelbar nach Hinterlegung wurden dieser Karte ca. 26€ belastet. Das Abo selbst lässt sich nur durch Zahlung eines Betrages von ca. 260€ aufgrund Vorfälligkeit kündigen. Da ich aber nur ein Probeabo abgeschlossen habe und hieraus fehlerhaft ein Abo gemacht wurde, sehe ich nicht ein, hier irgendwelche Zahlung

Сняли деьги с карты что за??? нечего не покупал отмените покупку и верните деньги!!!!

Hi,I have been chraged monthly subscription for a year, without being notified, plus if I cancel i still need to pay the remaining months and it is quite expensive and that is a rip off! please help to find a way to cancel without penaties

Hi,My uni has an Enterprise license for students, and as an student I am unable to view the expiration date of the license. I saw that only the admin of the account (the uni) seems to have access to this information. I tried to reach them to ask about that but they seem evasive to answer my question (no idea why). I tried also to contact Adobe chat but they said that I should look such info with the admin account.Is there a way in finding out when my Adobe apps' license is set to expire? Some colleagues in my laboratory have experienced license expirations (the uni contract with Adobe will finish soon, but I still the have the license). I want to avoid encountering the same issue as some of my uni colleagues who have faced interruptions while working on image editing for later publication when Illustrator unexpectedly stops working, for example. In addition, I do not know if my license will be extended for maybe one more year, so I do need to transition to another software.Thank you in

Hello, I'm an author and I converted my code, but this month I was still charged. How come?GreetingsOscar Vecchiato

Hi i already have adobe and I pay R69,00  please cancel this adobe systems software cancel subscription 044-207-3650 IE I don't know what subscription this is but it's not mine , please remove and refund my money , you take R422 on 8/03/2024 ,   Too much money, I'm broke for Gods sake

I cancelled my yearly pre-paid plan in advance on the 16th of February, and it was supposed to end on the 4th of March.Last night (the 6th) I got this email from Adobe:               I have checked my online account and there is no evidence of a still active plan of any kind.I tried calling the help line but due to being in Australia the call does not connect and the AI chatbot lied and said I'd recieve a call within a minute and I never did.I just want to know whether this is a normal bug with cancellations or whether I should be worried about a ghost renewal charge coming through at some point for a plan I cancelled almost a month ago. Please help.

Adobe is sending 5 digit codes instead of 6 digit code required for 2FA.Can anyone help me understand why this occrurs and how to fix please? With thanks.

Hola, tengo uba consulta sobre privacidad. Me gustaria saber por que las fotos deperfil de la cuenta de google y adobe  son distintas, es la misma cuenta de correo ? 

How can you cancel a adobe creative plan from another account that you dont have access but i still have receipt.is it possible for the Debit Card to Decline the automatic payment or we need to ask customer support for that but as for my account i dont have current plan.

I paid the last invoice for Photoshop in the amount of €29.99 on February 27, 2024. why did I receive another invoice in the amount of €36.89 on March 1, 2024? I will add that I do not have any more packages, only this one.