Account, Payment, & Plan

Hi everyone,I’m hoping someone from Adobe can help me with a refund for an unexpected charge.When I signed up for the Adobe Pro free trial, an AI Assistant plan was also added to my account without me realizing it. Since I only intended to subscribe to Adobe Pro, I assumed there was only one plan.One day before the trial ended, I cancelled the subscription shown in my account and received a cancellation email. I later realized I had cancelled the AI Assistant plan instead of Adobe Pro.I was then charged for the Adobe Pro for 2 months plan after the trial ended.I’ve seen a similar case here where the user received a refund. Could you please review my case and consider refunding the charge? I never intended to subscribe to the AI Assistant plan and genuinely believed I had cancelled my subscription before the trial ended.Thank you!

I did not realize that my free trial had ended and was converted into a paid subscription today. I noticed the e-wallet charge today. For information, I subscribed the plan on August 29th, and just cancelled the whole plan today on September 7th.As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund. Thank you. 

Hello i did cancel by adobe acrobat free trial (within 14 days but still have like)unaccounted for transaction inside my bank is it gonna refund me the money ? 

Hi from Portugal! I really want to close my account and cancel my plan, but it's been very difficult, there's no contact center?In the page that I supposed would cancel my plan, the bottom is not there. Can you help me, please! Thks! 

I typically manage my subscriptions through my Apple account’s subscription page. As the Adobe subscriptions did not appear there, I inadvertently overlooked them and therefore did not cancel in time. More broadly, I find the current pricing and subscription structure problematic. Encouraging annual subscriptions combined with early cancellation fees is not only uncommon, but also not sufficiently transparent at the point of subscription. This creates unnecessary friction and frustration rather than genuine customer retention. In my view, practices that rely on non-obvious terms to retain customers may work once, but they do not build long-term trust. In many jurisdictions in Europe, such structures would likely face stricter scrutiny under consumer protection rules. In Singapore, it appears that online subscription practices are less tightly regulated, which makes clarity and accessibility even more important. It is also concerning that it is difficult to locate a clear customer servi

I have just subscribed to Adobe Cloud and received this:“We are reaching out to notify you that our fraud prevention specialists detected fraudulent behavior concerning your Creative Cloud Pro subscription. As a result, your subscription has been cancelled and you will no longer be able to access the included Adobe apps and services.For more information, please contact our dedicated customer support line at 866-493-4991.”Why would that be? I can not call this number, its not even clear what country code should I use. Can I rase an urgent support request or ticket somewhere? 

I need urgent assistance with an erroneous dues notification on my account.I spoke with a chat agent to cancel my high-tier Adobe Pro plan because I cannot afford to pay for that higher tier. The agent offered to cancel all outstanding dues on that plan and transition me to a cheaper one. He canceled the old plan on his end, but immediately went unresponsive before finishing the setup.Because no active plan showed up on my account and I needed to work, I purchased a new, cheaper plan that fits my budget, which I am happy to pay for. However, I am still receiving notifications about unpaid dues for the old, high-tier plan—which no longer appears on my account dashboard.Please help resolve this by: Waiving/canceling all remaining dues associated with the previous high-tier plan, as promised by the chat agent. Updating my account status so only my current active, lower-tier subscription remains. Thank you,

este es el mensaje que aparece al querer iniciar sesión con mi correo  

Abonelik sonlandırmak istiyorum, üyelik iptal sekmesi bulamıyorum, yardım sekmesinde de olmuyor. Tüm aboneliklerim sonlandırılsın

I’m a teacher and had an education teacher discount. I missed the renewal date to confirm I’m a teacher, the full price payment did not go through and the account is now suspended. I want to be able prove my teacher status in order to restart the account.

Hello, May I request for a refund of my automatic bill this September 12 amounting to 1,450.40 pesos. I have been wanting to cancel my subscription but it is connected to my visa card which automatically gets the payment and if I want to unlink my account, It will not let me because it needs to get money again. This is so frustrating, I have not used ADOBE for months now but I have paying for it for months now as well. The Auto-debit is so sketchy. That was solely my allowance for this week. Huhu please

quero o estorno e cancelamento dos planos.

I can't find my invoices in the billing section. It just doesn't show any payments/invoices.I need them for my companies accounting but nothing comes up.Please send me the invoice for the most recent billing ASAP!

Ho appena fatto l' abbonamento per 2.000 crediti e dopo cinque immagini mi ha detto che il credito giornaliero è già terminato [PII removed by Mod]

Eu subscrevi a um plano que se chama “ editor de fotos IA” por 7,99€ mensal. Queria ter subscrito ao plano “Photo editor” que são 12,99€ por mês. Gostava de receber o reembolso dos 7,99€ que subscrevi por engano. Mantendo na mesma o plano “Photo editor”. 

ya pague la suscripciónpero no me deja usarlo

Hi, So my case is - I used my card for me ex’s account (we were together back then). We broke up and my account was still charged for her plan. I reached out to Adobe as she was away and unreachable at that time but they said they can;t do anything about it - strange… But ok - I accept - my mistake - should not have used my card for somoene elses account. But to be unable to delete it from there even though I am clearly an owner of the card? Anyway…Fast forward around 3 months → my ex removed my card from her account and added hers. 3 days ago I was charged for her billing once again EVEN THOUGH my card is no longer attached to that account. The support chat confirmed that the billing came from that account. My ex sent me screenshots confirming that my card is no longer conncted to her account. I feel like this is deeply illegal… Could someone please assist me as to what I can do about it? Adobe support chat means being redirected to next and next specialist until it takes so long that

I retired from a company that no longer exists. They were going under fast. I signed up using my google email, but somehow, I was automatically switched to my companies email as a sign-up method. Now, I cannot verify. Emails for verification continue to go to an account that has been discontinued. My phone numbers linked to the company's email is also outdated. I cannot verify, so I called the company. They told me to log into my company email, but I don’t have one anymore. My 7-day trial ends today in about 7 hours. I have been trying to cancel since 6:00 pm and it is now 2:42 am the next day. This is CRAZY. No one can assist me and they will charge me $29.99. I will not pay and dispute the charges. This is a waste of everyones time. They should have a failure system in place. 

Previous employee no longer works with us, plan is current and active. All information has been switched to my information, however I cannot change the primary email address to my email address as it states unknown error occured. I don’t have an account with my work email. Reached out to tech to see if they were an adobe administrator who could modify for me, but no avail. We need to close the email for our former employer so I can utilize the program with my email. Also, the account is listed as a personal account and not work/school function which I need to switch from person to work/school.Any assistance and suggestions will be greatly appreciated.

I have tried multiple times to navigate membership to cancel my plan. I was not able. I asked my bank to cancel payment but Adobe continues to steal my money. I have not been using the programs for sometime and would like to be refunded as the process is deliberately difficult and a hefty cancellation fee is absolute robbery.

Fiz assinatura sem querer , achando que seria um teste , quero o cancelamento e o estorno por favor , no chat tento o contato e fica dando erro 

Any idea what do i have to do with this?

I've been a subscriber since 2021. Suddenly this past August, Adobe started charging me sales tax for KENNEWICK WA. I noticed this in December. I live in OREGON, and my billing info has always been OREGON. A state where there is no sales tax. In Nov I asked it to be refunded and asked why my address was set to Kennewick WA(no ansswer). Saw a bill come through today, which again, shows 8.8% sales tax. I've spent hours with adobe CS and they keep asking me to submit an exemption certificate. And also are telling me that perhaps the SAAS laws changed in OR(they haven't).  I've spent hours dealing with this issue and adobe is trying to tell me that all oregon residents deal with this? I don't think so. They made me fill out an exemption certificate and also asked me to email my ID. Not even a secure link. WHY?!?!?!? This is shady AF

Hi. I had the student adobe creative cloud subscription, prepaid annually. I meant to cancel my subscription before it charged me for this year, but I didn’t get to it in time and I got charged. I cancelled it 6 days after the fact, and according to the refund eligibility page on your website, I should be getting a full refund. However, in the email you sent me confirming my cancellation, it claims that I will still have full access to Creative Cloud until next year. I’m not getting my refund, and I want to know why / how I can fix it so I can get the refund I should be getting. Thank you.

I started my subscription in July and was billed 1 charge on my credit card.  In August and again in September I was billed twice 1 day apart.  I need this fixed!