Account, Payment, & Plan

Hello, I bought a year prenumeration with all softwares. I have not used the software very much so i do not need one more year. I was pretty sure i did cancel the auto renual but now it pulled the amout for a full year again.  The renewal date was 21st of october and i canceled the plan now again. Will i get an automatic refund? If not, how do i get in contact with adobe to do it? I live in Sweden. Thank you 

Just this week my installation of CS6 decided my serial# is invalid.   I purchased 5.5 and upgraded to cs6 both directly through adobe.Registered, and showing in my adobe account My cs6 has decided the key is invalid-  on the same PC it has been on since purchase...is there any responsible fix to be had?  

My account education information was not up to date, so my Creative Cloud Student & Teacher plan was automatically changed to a standard plan.I entered my student status information and received a email stating that everything was verified, but I couldn't change my plan back to the Student & Teacher one.  So I cancelled my plan and am trying to buy another one, but I get a message that the purchase is not supported. What can I do ? Service will expire tomorrow!!!Yikes !

I have a student who is homeschooled - he lives in Spain, and I'm in the UK. He is looking to get the Adobe Creative Cloud suite but wasn’t sure how he could get the student discount for homeschooled students. On the website, it only mentions the US - does anyone know if you can get student discount for homeschooled students in other countries? If so, how do we go about that? I have tried calling Adobe and they hung up on me, and there is no help on the Customer Contact Centre.

I honestly feel scammed, because I only got the trial period to use Premier for a uni project last June (cancelled a week after getting the beginning of the trial), yet I was charged for the following month, cancelled again, and the same again and again. I keep being charged for a service I don't use or need any more. It will be the 5th month in November and I can't even cancel any more because on top of the almost €80 that has been taken from my account so far, Adobe wants to charge another €78 on top of that.Anyone has any experience with this? Seriously considering going to my back to be over with this. And before asking, I even got a recording of my last cancellation and the subscription still is running, no email was sent or anything. The worst kind of BS. (sorry for the language)

Hello,I registered in your service on July 03, 2022 and I cancelled the subscription on July 09, 2022 but I have always been charged until today. I would like a cancellation and a refund as soon as possible Cordially

I need your help, because here in Italy is impossible to talk with somone (humans!) in Adobe.I have an account blocked into a disconnected email, so I can't neither log in because adobe ask me for the code sended to that unexistent address, nor change email for the same reason.The problem is (add insult to injury) that adobe is charging me 60 euros per month for services I don't receive. Please, help meThank you,Seth 

Subskrypcja Photoshopa została przedłużona na kolejny rok bez mojej wiedzy i pozwolenia,czy istnieje jakiś sposób na darmowe anulowanie tego planu??

Hi folks Could the Apple Acount Access App rotate on iphone to show horizontally. Actually it stays vertical when the iphone rotate. Not a big deal but kind of annoying 😉 Best Didier

Como pagar dividas com o adobe pelo paypal?

I am trying to connect with an agent, either calling or via chat, but since I am out of the country (and will be until Dec 15) the calling/chatting options are not available. I need to speak to someone about my account/plan that is in the USA.

I purchased the $4.99 subscription on my iPhone and logged into my LR/ Adobe account on my MacBook and as of today (even though my subscription is still active) I am unable to use LR on my MacBook... how can I fix this? It is working on my iPhone and iPad.

Hello, I was wondering if anyone else having this issue with 2 different accounts under the same email. I've got a Substance Painter license on my Personal account and all other Adobe CC apps on my Business account. The problem with this is that I can't use Substance Painter and Photoshop (for example) at the same time. I need to finish work in SP, close it, switch the account and then open Photoshop in order to tweak textures.  Thank you, Tom

HELLO THIS PROGRAM SAY IS NO LONGER A MEMGER    

As the title says.When I contact support in my country and mention the issue and a refund of my stolen money they hang up the phone. 

I changed my name on adobe account matches to my legal documentation but it didn't changed in the certmetrics website. How I can change it?

I have problem with canceling my payment plan. I don't know how to do it. I tried everything. I thought it would be simple because it's 7 day free trial, but obviously that is not the case. Please, let someone from adobe service help me, urgently.

Hallo,ich habe derzeit ein Abonnement der Creative Cloud mit allen Applikationen für Studenten und zahle dafür 29,74€ im Monat. Unter der Funktion Abo verwalten wird mir derzeit ein Wechsel zu demselben Abonnement vorgeschlagen, allerdings 33% billiger, sprich 19,34€ / Monat. Wenn ich allerdings zu der vergünstigten Variante wechseln will, muss ich erneut meine Bildungseinrichtung angeben. Dieses Feld ist aber bei mir nicht ausfüllbar. Sobald man in das Feld klickt wird es rot und es kann nicht weiter bearbeitet werden.Ist das eine temporäre Störung oder hat jemand eine Idee, woran das sonst noch liegen könnte?Liebe Grüße

Hola, quisiera cancelar el servicio de animate, pero hoy vi que se me cobraba todo el resto del año. Ok.La página no es clara cuando puedo cancelar el app (sin tarifa de cancelación).Asumo que por la misma fecha que lo contraté, pero no sé si me vayan a salir con el chiste de que no puedo cancelar nunca porque "ya se me pasó el tiempo" y otra vez tengo que esperar otro año. No necesito el app. La verdad es que no me di cuenta que me cobrarían una tarifa (sí, es mi culpa).Y lo peor es que no uso el programa para nada 😞Si alguien tiene experiencia en esto, agradecerìa su ayuda para estar atenta a cuándo puedo cancelar.  

Hi, anybody knows the "right time" to cancel an annual subscription without fees? My subscription goes to 26 March 2023 and then it will be automatically renewed, if I don't cancel it. If I do it now, I will pay a fee which is okey (since I got the product cheaper with one year subscription) but since Adobe will shut down my access immediately I like to use my remaining time until 26 March 2023, as I pay for it anyway. I have read the terms, but can't find understandable instructions. So, should I cancel my subscription one day before the renewal date, a week before or a month before?Best regards

How do I change email address on purchased subscription. Third party used personal email instead of work email.

Guys any idea how can I get to speak with their customer service? They are charging me twice for 2 months and I have no idea why. Would like explanations but after looking around the web for 2 hours couldn't find any contact number that will be valid.Does anyone have the same issue? Any help is welcome. Thanks 

Bonjour, je commence par expliquer un peu de contexte. Pour mon travail de fin d'étude en 3D je devais réaliser un short de 30 secondes. Ayant confiance dans vos produits, je me suis naturellement dirigée vers vous pour monter mon projet. J'ai donc pris l'essai gratuit. Trois jours après avoir présenté mon travail (et commencé cet essai) j'ai résilié ma formule et ai désinstallé le logiciel premiere. Soit pendant l'essai gratuit. Mais quelle ne fut pas ma surprise de voir que j'ai tout de même été débitée, alors que j'ai résilié la formule, et n'ai même plus le logiciel première sur mon pc........... Et maintenant bande d'arnaqueurs vous voulez m'escroquer 120 euros pour un programme que je n'ai utilisé qu'une demi-heure avant de le désisintaller ?????? On marche vraiment sur la tête... J'aimerais savoir quelles sont les procédures.. Je suis actuellement en recherche d'emploi, et j'ai vraiment pas les moyens de payer une telle somme...

Hi. I bought creative cloud plan but the invoice has my name. I want to change this to my company name. Is that possible? 

I am currently using a UK credit card to pay for my adobe subscription.I went to change the card but to 'change the country' is greyed out and seems I cannot.Does anybody know how I can go about using my card from a current country than the original. Thank you