Account, Payment, & Plan

I cancelled my plan before the 30 day trail was up. I am just now realizing $14.99 has come out of my checking account for the last 3 months. This is a scam!!!  I need to this plan cancelled asap!  How do I cancel????

Hello,I had been trying to cancel my adobe pro subscription for a few hours... as I had not been using the service more than n months.Each time I tried to click subscription managing I was given a alert of problem with payment details and if I wish to continue with altering my monthly plan I need to secure my purchase details. So I modified and saved the purchase detail hoping to proceed to plan cancellation page. What I was given was an email of unwanted purchase invoice and still no progress on plan management page(literally can not proceed to cancellation page)So what I would really appreciate is;To get a refund of the purchase happened at 13 of January (and if it is possible, refund of former payments because I had never used the service)To cancel further subscription.Thank you for reading this and I hope for a speedy reply.

Bonjour,je dois absolument récupérer des photos qui se trouvent dans mes catalogues lightroom classic. J'ai racheté la suite adobe (pour photographe), j'ai téléchargé sauf que mon oridnateur n'est pas assez récent pour pouvoir l'utiliser (lol), j'ai essayé sur le mac d'un proche, pareil. J'ai essayé sur le pc de mon copain, pas assez puissant. Bref auriez-vous une solution pour pouvoir téléchager des versions moins récentes? Je ne comprend pas qu'en à peine un an, je ne puisse plus accéder aux applications. Je suis desespérée, bonne soiree et merci pour votre aide 

Extra charge requested

So, I signed up for a free trial about a month and a bit ago. I used PhotoShop and Illustrator literally once. I deleted it and have never used it again since. A month or so goes by and a payment comes out of my bank, I'd forgotten entirely that I'd even signed up for this and then had to recover my account as I wasn't sure of the password. I find on my account that I am tied into an "annual plan" which is "billed monthly" which is not what I'd originally agreed to.I try to cancel the plan to be told I would incurr a charge of the COMPLETE package cost.  Support agents aren't helpful, they try and upsell you or offer you a cheaper option when in reality, I don't even want to use Adobe.  It's no wonder so many people pirate this software, the company and the support are abysmal.

I subscribed for a "free" trial for 7 days. It said you could end the subscription within the 7 days or you would go to a full subscription for 19,95 per month... i didnt finish my project within the week, so i figured ill keep the subscription for 1 more month for about 20 euro's. Now appearantly the subscription changes automatically from trial to a year subscription in which you pay monthly. Stopping the subscription now would cost me 108 euro after the 20 euro's i already payed. This trial subscription is pretty much missleading and i would recomend anyone considering this not to take any trial subscription or any subscription with photoshop if you just need it temparary and dont want to be stuck with it for at least a year.

I recently got a 7-day free trial of InDesign which has now expired, the money was however not able to be withdrawn from my account as I didn't have the funds. I can get the money today, but as I already have Photoshop I'd rather just switch to the full creative cloud suite instead (almost the same price as InDesign). My question is, will I have to pay for the InDesign *and* creative cloud on top? Or can I just switch and not have to pay double?Kind Regards, Elvira8

I have an unsuccessful transaction, but the fees have been paid, how to get back the money that has been paid

I'm at my wit's end! I can't access customer support because they can't find a registered product or subscription. Why am I being billed $20 a month if I don't have access to the tools OR customer service?

2022.11.12 sat 06:31 saturday moring. Payment SMS and E-mail2022.11.12 sat 07:24 cancle membership and received E-mail / 2022.11.10 (PT) free membership2022.11.24 thu 15:00(around) End Customer Center Telephone Consultation               /I called thinking it would be refunded, but I checked that it was non-refundable.2023.01.10 Cancled Membership, until 2023.11 / But NOT use Adobe App. The account status is until November 2023, but the app appears to be a free membership status that cannot be used. In the creative cloud app, the test version expires and prompts you to purchase. I would like to ask your company to acknowledge that it is a computer error and to refund it for the sake of the rights and peace. If you can't get a refund, I think it's also possible for you to use it for two years as a student membership.

Currently I use alternative softwares. But they are not enough. Because I am not able to work on good projects, which requires specific type of files, like PSD, AI, etc.I worked with Adobe Photoshop and Illustrator previously.And now I wanted to subscribe for the Adobe products. Photoshop at least. But cannot find a good way to make payment, as the Adobe.com doesn't allow direct payment from Bangladesh.And the reseller wants more than double price, and allows yearly payment only.-Is there anyone here, who use licensed adobe products in Bangladesh? 

I am really both disappointed and piss off by what happened to me. I started a 7-day trial periof for using Adob Illustrator on January 1st. I disable the use of the application before January 8th, as I did not what to be billed. Today, January 9th, I receveived the bill for a monthly fee of 36,29 VAT incuded. I immediately canceled again AGAIN the use of Adobe Illustrator, and even after being billed that amount, I have been notified that the cancellation is confirmed and that I won't be able to use the application anymore. This would be fine if I would habe been refunded, but this is not the case. So, a 5-days free trial period cost me 36,29 euros. This is a dishonest commercial practice, and everything is done to make your life as hard as possible if you want to cancel a trial period. The Adobe website does not even include an email address to reach he billing services. You just have access to a dumb AI interface. This is disgusting. You are now aware about Adobe policy, a

Tenho uma conta premium, porém não consigo acessa-lá. Toda vez que entro no app diz que já tenho uma conta em outro e-mail e preciso fazer login nela: porém não uso essa conta e não consigo acessar a conta correta. O que posso fazer? 

why did you withdraw money from my card without my confirmation? I bought access for 1 year, but my money was withdrawn from the card in less than 3 months. I did not give permission to use my card without my consent

this isnt working for me and i got charged again for the service and i would like to request a refund for my last charge and to unsubscribe. utterly dissatisfied please help

Can someone help me? As times are challenging at the moment my employer has added me to their Adobe account so I can save some money from my personal Adobe account for a year. I went to cancel my cloud account with Adobe and they want over £200! Now, I would not mind if I had only been with them for 6 months, but I have been an adobe paid client for 20 + years, from software to SAS! For that loyalty, Adobe wants to take extra money from me when I actually need to save it at the moment. I then thought I would contact Adobe customer care to discuss it with them, where has their customer service gone? I have just wasted 45 minutes trying to work out how to contact them and given up!! Wow!! Can you actually contact them these days? Trying to find an actual person that can help and explain is like a Muggle trying to get into Diagon Alley!!! I always used to recommend Adobe subscription to people but now with their new lack of customer service, together with failing support of long standing

I started the one month trial of Adobe. After free trial i canceled subscription. Now after 18 months i find out that you keep charging me every month 24,19 euro. When i am trying to cancel it you want from me another almost 80 euro ? I did not order any one year long subscription. Cancel my acc delete my card and refund money.   [Moderator moved the thread to the correct forum]

I cancelled 3 months ago and I've still been charged for the last 2 months.  I go to https://account.adobe.com/plans there's no paid plans there.  I'm trying to go to the live chat or phone chat, but the link posted in other threads (https://helpx.adobe.com/contact.html?rghtup=autoOpen ) just goes to a garbage help info page with no actual live chat or phone options. I've tried in both chrome and firefox and nothing auto opens.  I get that making support difficult to access is a good way to retain money, but this is ridiculous. Any help? 

O reembolso demora muito?

Hi, Since for the life of me cannot find a single link to any form of support directly from Adobe I'm forced to post this here. I've tried the blue 'Contact' button, that leads me to this page: https://helpx.adobe.com/nl/contact/what-contact-options.html#. This speaks of a chat function, but without a link to the actual chat. I've Googled for an instruction to the chat.. but they refer to the same blue button: https://community.adobe.com/t5/illustrator-discussions/how-to-initiate-chat-with-adobe-support/td-p/10416376I've tried this page: https://helpx.adobe.com/nl/support.html? where below there's the statement 'Contact: real support from real people'. But yet again they send me to the page above.Feels like they're actively trying to avoid people contacting them and it's making me furious.After years of enjoying my subscription I've come to the conclusion I no longer need it. I am however presented with a a cancellation fee. As I am a resident of the Netherlands, NL law applies. N

I had signed up for their free trial and after a few days I tried cancelling as I saw I would be using it; I couldn't get the cancellation page to load at all - it just kept giving me errors about not being connected to the internet or it would just stay stuck on trying to load. On top of that, they keep trying to pull the subscription price out of my bank! Their customer service chat is a joke! First they make it so cryptic that it's hard to even get an option to talk to someone. Then I finally reached someone who wasn't even trying to help me, they just kept trying to push some discounted price - after I told them I do not use it and please cancel. I believe they finally cancelled however they STILL keep trying to pull money from me! WHO CAN I REPORT THIS BS to? This can't be ethical?

So I got a random charge over the holiday period. Thanks Adobe. Over $600 charged to a new card that they don't have authorisation over. Not sure how they have done this. What's worse is the 'chat bot' is just random Indian people who never answer a single actual question and dance around in circles not helping or ending the conversation before any resolution has been made. The New Zealand phone number is a sham - doesn't connect to anything. I am saddened, angry and quite frankly APPAULED that a company this big can get away with charging such a ridiculous amount to a student and then disappearing without a trace. I have literally no money for rent this week. One chatbot said the payment was confirmed and the subscription has been cancelled - but there's no paper trail of any of this and now they are just saying 'we can't see the payment' which is so frustrating.Stupid company and what used to be a good product is now absolutely tainted for me. Adobe I will never use your st

Hi there,All of my apps working properly except for Lightroom saying subscription has ended renew today.  I have a lot of work to do and shouldn't have to deal with these sort of hiccups.  I've tried everything, reinstalling, clicking Renew, etc.  Please help.  

Hola, actualmente tengo el plan de Fotografia para estudiantes y me gustaría cambiar al Plan Creative Cloud Todas las aplicaciones tambien para estudiantes. Desde la web no me deja, como lo puedo hacer.

I need help, please let me know.I have purchased the adobe XD package for which I pay $11.79 per month. I want to unsubscribe. Who should I contact and how?