Account, Payment, & Plan

I have received several email regarding payment for the adobe creative cloud service and had a subscription deducted from my bank account. Upon checking my account today it has come to my surprise that I have an ungoing subscription with adobe that would require a cancellation fee. I have not used the service at all. Additionally, I have already cancelled this subscription in November 2025 and even received a cancellation confirmation email regarding this on thw 7th of November 2025. I'm sure there has been a miscommunication or bug regarding this, would be great if I could get a refund on any amount that has been deducted from my account and do waive the cancellation fee. Thank you. 

I have the lightroom premium subscription through Adobe and realized I did not need to also purchase lightroom premium through Google play store for my phone. Ive been double paying for years . Is there any type of recourse I feel stupid that I didn't realize earlier. 

Hello everyone, I’m seeking help regarding an issue I experienced while trying to activate an Adobe 7-day free trial. I selected the free trial option for an Adobe app on my iPhone, but I was charged immediately instead of being allowed to use the trial period. Shortly after, I received an invoice email from Apple confirming that a purchase was made. This was not my intention, as I only wanted to test the app using the free trial. The subscription appears to have been processed through Apple App Store billing, which may explain why Apple issued the invoice. However, I did not expect any charge at this stage. At this point: I do not want the free trial anymoreI want to ensure the free trial is canceledI want confirmation that the subscription is fully canceled and that no further charges will occurI would appreciate confirmation or guidance from Adobe on whether any additional steps are required. Thank you for your assistance. I’d appreciate any clarificati

Hello, I accidentally subscribed to Creative Cloud Pro and never used it. When I canceled, a significant fee was deducted from my credit card. I request a refund of this amount.

My Firefly subscription is linked to a deleted Google account. I cannot restore purchase. Please unlink / transfer subscription to my new email.” 

Hi,I have an unused Adobe Creative Cloud All Apps 24-month redemption code purchased in 2020 from Amazon Japan.If I redeem it today, will it activate the current Creative Cloud All Apps plan with the latest app versions, or is it limited in any way due to the purchase year?Thanks in advance for your help.

I'm hoping to find help with an issue I've been having with my Lightroom Premium subscription. I bought an annual plan in October 2025. I was using the premium features without any problems. But then - while still logged in with the same Apple ID - I started losing access to the premium features. It was intermittent. Sometimes clicking on restore purchase helped, sometimes restarting the app restored the features. Not any more. I only have the basic functionality and nothing seems to help restore them. What's causing that? FYI, I logged out and used the primary email rather than Apple ID but that didn't help either. 

not able to purchase photoshop and light room from portal. please guide.

My plan was due to cancel Dec 3rd and an email was sent to my account. Today (Dec 31) on the same account, I got charged..... this isn't the first time Adobe has done this to me either. I honestly have to wonder how many thousands (millions?) of people Adobe "accidentally" (scams) charges that don't check their bank accounts. You can't email any sort of support and trying to get someone in those phone is hilarious. Each State's Attorney General should launch an investigation into Adobe's shady business practices.    <Title edited by mod>

Buenos dias señores de adobe, anteriormente en noviembre despues del fin de mi plan anual, ustedes dejaron de cobrarme sin embargo desde el dia de hoy  ustedes me cobraron como si yo estuviera inscrito en el plan, habiendome dejado en claro que ya no se me cobraria mas por dicho plan, solicito la devolución de mi dinero y la cancelación de ese plan que jamas solicite, porfavor y saludos cordiales Fellmaj Betallaluz 2026

If I try to cancel a current annual subscription there is an early exit fee.To avoid the early exit fee, I would like to complete the current annual subscription and not automatically renew.Is there a way to cancel the automatic renewal? 

why adobe plans have various prices in different countries, for example in Turkey it's cheaper. but in tunisia (north africa region) i pay the usa or Europe price plan ? 

I have been trying to resolve this issue since the day they took my money for the first time - which was in March 2025. Since then I have been billed 36€ per month, each month. I have no active plan. I have another account, but also no active plan. I have tried to send e-mails, speak with the chat bot, but no one can explain what the fee is and how can I get my money back or how I can stop it.  I need to resolve this issue. 

안녕하세요 제가 Adobe Stock – 월간 10개 에셋 제품을 구독및 결제 되고있는지 모르고 있다가 이번에 어도비 상품 변경을 하려고 확인과정중에 발견을 했습니다. 24년 7월부터 구독중이었고 저는 어도비 결제 내역이 예전부터 쓰고있던 플랜결제인줄로만 생각하고있었습니다. 제가 쓴 사용내역 확인해보시면 Adobe Stock – 월간 10개 에셋 사용을 안한것을 확인하시고환불이 가능한지 묻고싶습니다. 답변 기다리겠습니다 <Removed by Moderator>

I am not new to lightroom but I am new to this subscription plan. I am so upset by this, that I want to find another software to use.  I signed up for the "annual" monthly plan" because that is all I could afford.  I thought there would have been a "PAUSE" feature.  I love photography but I am not a professional. Its a hobby.  So at times I do not use lightroom for months.  After my last project, I dropped my lens (well it fell over) and damaged it.  I cannot use it right now and cannot afford to fix it right now.  I cannot PAUSE my subscription because it doesnt allow you too and if I cancel I get charged for the rest of the year.  Can we ever own anything? So if i want to do photography I must pay for this forever!!!!   I bought the last stand alone version years ago but had no choice to use this because its so bogged down.  Does anyone else feel this way?  Does anyone have other software they can recommend?  I just can

To whom it may concern,I have been using the Adobe Creative Cloud All Apps for Education plan. As far as I know, this plan has not yet fully enabled all AI Partner features in my region. My current subscription expired four days ago, so I am considering switching to the Creative Cloud Individual Pro plan. However, I am wondering if this Pro plan will grant me full access to all AI partner features.I have previously tried several tools from Topaz Labs and found them extremely useful. Now that Adobe is integrating similar functionalities into Photoshop, I am very interested in exploring them further. Additionally, I am keen to try out FLUX and Banana as well.I would truly appreciate it if anyone currently using the Individual Creative Cloud Pro plan could confirm whether all AI partner features are fully accessible.Thank you very much for your help!Best regards,

Goedemiddag,   Ik ben vriendelijk maar dringend opzoek naar NEDERLANDSE ondersteuning/hulp voor een probleem met Adobe...   - Vorige maand heb ik het 12maanden pakket voor fotografie gekocht, Photoshop en Lightroom. De eerste betaling is succesvol afgeschreven. Ik heb Adobe vanzelfsprekend toestemming gegeven om elke maand af te schrijven.   - Vandaag en deze dagen heb ik ruim voldoende geld op mijn bankrekening én er is ook niks gewijzigd met toestemmingen...   Toch claimt Adobe ineens ''er is een factureringsprobleem met je account'' De drie mogelijke reden die Adobe vervolgens noemt zijn niet aan de orde, verlopen kaart is onjuist, de kaart is actief en werkt. Saldo is ruim voldoende. Geweigerd door de bank kan ook niet.   - Adobe geeft de optie ''betaalgegevens bijwerken'' of ''facturering en betaling bewerken'' maar hier is alles correct ingevuld en er ontbreekt niks... Bij het overnieuw invullen hiervan wordt plots en stante pede het verschuldigde bedrag

Hello and Merry Christmas!!!! We have received an invoice from you, however, it includes VAT, which should not be charged, as our company is based within the European Union and the transaction should be VAT-exempt.Could you please advise on how we can proceed with correcting this invoice and kindly reissue it without VAT?Thank you in advance for your assistance!!! Vaso

Adobe fireply Buy subscription INR 520 amount not received but bank accountdepited and Give me subscription 

Good Afternoon, I cancelled my trial subcription immediately after signed up, and I am still getting billed. Please help me resolve this issue! 

I subscribed, not not able to use any feature, it says it is not enabled, worst thing! Money wasted!!!!

I sign up for the trial and canceled my membership few days before expired. Now Adobe tries to charge me for my memebrship. Why is that?

Good evening,  I had a student plan for one year (2024-2025) (19,83 euros per month). From October (2025), I switched my account to a new one becouse my school gave me the license. I thought that my previous plan would have been simply changed with tha one that I'm using now, because the email required to access is the same.  Unfortunately the previous plan upgraded authomatically in an annual one, without my knowledge, and it took two monthly payments (40,99 euros each), without even acceding to that profile, because of course, I was using the license from my school.  If I try to cancel the plan now from the site it asks me a fee of 250 euros. May you help me? I ask for refound and cancellation of the annual plan. The profile e-mail <Removed by Moderator>

Hello,I am posting here as a last resort because I am stuck in an endless "5-7 business day" loop with standard support. Case Number: ADB-42811846-M5N5 The Issue: Over a month ago, I purchased a 1-year Lightroom prepaid code from Newegg. When I redeemed it, the system created a parallel subscription instead of extending my existing plan. I contacted support, and the agent canceled the "new" parallel plan and promised that a replacement redemption code would be emailed to me so I could correctly apply the 12 months to my account. The Problem: It has been over 30 days. I have followed up via phone and chat multiple times. Every single time, I am told the case is "escalated" and that I must "wait 5-7 business days." I have now waited through four of these cycles with zero resolution and no email. I am a teacher and a dedicated photographer (shooting on a Sony A7RIII); I rely on this software for my workflow. It is incredibly frustrating to have paid for a year of servi

i subscribed to the 7-day free trial for creative cloud pro, but was instead charged afterwards. i immediately cancelled the subscription and then after that, i received a cancellation confirmation email, but no refund was mentioned.I also checked my bank account and there is no refund yet.please help