Account, Payment, & Plan

안녕하세요. 무료체험 이용하다 무료체험 이후 등록해논 카드로 결제가 됬습니다. 12/24에 한달치 추가 구매가 될예정이라 미리 취소해놓고 싶은데, 취소시 위약금이 발생한다고 해서요..   뭔지 알려주실수 있나요? 위약금(조기 수수료?)가 거의 126달러라고 나와있어서요;;     [Mod: Moved to the Account, Payment & Plan forum]  

Bonjour, je souhaite modifier ma formule d'abbonement du "Creative Cloud Pro" vers la "Formule Creative Cloud pour la Photo avec 1 To". Cependant lorsque j'essaie de faire la modification le message suivant s'affiche : "Nous n’avons pas pu modifier votre formule. Merci de réessayer." Ce n'est pas normal. Que puis-je faire ?Merci de ne pas seulement me dire d'aller sur la page d'aide car je ne peux y contacter personne et mon cas n'y est pas expliqué. Merci d'avance pour l'aide.

2025년 12월 07일 자동갱신이로 결제가 되어 바로 취소하였습니다. 근데 결제금액 + 취소수수료까지 14만원 이상이 결제되었는데 확인 후 환불 부탁드립니다.

i want to cancel the free trial as i no longer want this service but it wont let me, it says loading error message.how do i cancel my trial i dont want to pay any money and the trial ends tommorow

I want a refund. ​My free trial converted to a paid subscription on the invoice date of November 26th. The payment failed on this date due to insufficient funds in my account.​Today, 10th November, the payment was finally processed and withdrawn from my account. I immediately saw the charge and canceled the subscription immediately through my account, as I no longer require the paid service.​I understand that the official 14-day refund window is calculated from the initial invoice date of November 26th. However, because the payment was only successfully processed and withdrawn today, and I canceled the service as soon as the funds were removed, I believe this is a valid case for a full refund as a goodwill gesture.​I have not used the paid subscription at all since the trial ended on November 26th.​Please review the timeline of the delayed payment withdrawal and my immediate cancellation. I request a full refund for this charge.

So, I initially tried to contact Adobe Support about my issue, but it turned out that the online support is now handled by an AI. I explained my problem, and the only response I kept getting was: “Sorry, I don’t understand.”I’m writing here because I genuinely don’t know where else to ask in order to resolve this issue.The issue:I need to purchase a subscription for the Substance 3D Collection. However, whenever I try to pay with my Visa card through the website, I receive a red error message saying:“We couldn't process your payment. Please check your payment details. If the issue persists, try another payment method or contact your bank.”The confusing part is that earlier in November I successfully paid for my Photoshop subscription using the same card without any issues. I thought the problem might be on my bank’s side, so I asked a friend to try making the payment using a different card from a different bank. The result was exactly the same — the identical error message.Country: Uzb

I recently had issues on my card payment. Then my Lightroom on mobile was disconnected. Now I changed to new cc and ordered the reconnection of my premium account, but still can't proceed. It ended last November 21. Can someone help? Thank you

I want a refund of the last invoice. I already cancelled than trial right after I used it. I started the free trial at Dec 1 and cancelled it on the same day (dec 1). Received the confirmation that I cancelled everthing and now I got charge for a month payment and yet there's no "manage plan" to cancel it because YES I cancelled it a minute I started the free trial. how can I get my money back? 

Hi Adobe Support, I really need help urgently.  I was charged ₱3,550 for an Adobe Scan yearly subscription without any notice or proper confirmation from me. This was deducted directly from my GCash, and I only found out while I was on my way home to pay for my rent. I’m a working student, and that money was all I had saved for today from my work to pay my rent. Please, I hope my situation can be understood. I did not knowingly purchase this subscription and I really need the full amount refunded as soon as possible. I’m truly stressed and overwhelmed right now.I would be so grateful for any help you can give.  

그 동안 쓰지도 않았는데 계속 요금이 나가고 있었네요... 확인 후 환불처리 부탁드리겠습니다. adobe creative cloud 가 메일 보내길 계정이 생성되었다고 해서 놀라서 들어왔습니다.어도비에 들어가지도 않았는데 해킹인가 싶어 보다 알았습니다 처리 부탁드리겠습니다. 

I cancelled my Adobe Acrobat Pro subscription and was told I would receive a refund of ₱1,891.68 within 5 business days. However, I also saw another charge under the same order number for ‘AI Assistant for Acrobat’ worth ₱441.28. It wasn’t mentioned that this amount will be refunded, so I want to confirm if the ₱441.28 charge is also included in the refund.

Hi, on November 22 2025 I canceled my creative cloud pro subscription that had continued from a prepaid plan on Nov 19 2024. On Nov 19 2025 the new subscription is paid and I cancelled the subscription on November 22, 2025. I would like to request a full refund for the 2025 plan.So my question is, is creative cloud pro prepaid plan refundable? I cancelled on the thrid day after the subscription started which follows the 14 days policy. There is no refund page or anything mentioning if I would get a refund when I cancelled my subscription. So my question is will I get a refund? and Who can confirm me if I'd receive a refund?

Hi, on November 22 2025 I canceled my creative cloud pro subscription that had continued from a prepaid plan on Nov 19 2024. On Nov 19 2025 the new subscription is paid and I cancelled the subscription on November 22, 2025. I would like to request a full refund for the 2025 plan.So my question is, is creative cloud pro prepaid plan refundable? I cancelled on the thrid day after the subscription started which follows the 14 days policy. There is no refund page or anything mentioning if I would get a refund when I cancelled my subscription. Sorry if I post this in a wrong section, I really dont know where else can I get help.

Tried non opera browsers, and many times its not working.Unable to reach out to customer case aswell. 

I cancelled my subscription on tyhe 25th November well before the 14 days but I have been charged and i would like my refund please.

Dosen't support Arabic export to pdf. Dosen't have RTL - LTR function

Bij starten van Lightroom v9.0 krijg ik de melding "Uw lidmaatschap is beeindigd: Verleng vandaag nog".Echter als ik kijk in mijn lidmaatschap (onder zelfde account) dan zie ik dat deze nog loopt tot 10-10-2026.Hoe krijg ik dit opgelost?

I would like to cancel. 

Jeg å prøvd å si opp i månedsvis men de scsmmer meg 300 kr i over et år  pg umuøig å si opp<obscenity removed-kglad> 300 kr i 12 mnd er mye penger å å forsøker si opp hver mnd

I've been trying to cancel my free trial and have followed all the guides given here but when I click on 'manage plan' there isn't the option to cancel the plan in the My Plan box.  I had cancelled the payment account through Paypal and wondered if that was why but when I tried to change the payment type to see if it would let me cancel the free trial then, there is no option to add a different payment type.  I am slowly losing the will to live!  I have spent days trying to cancel this free trial and all I keep getting is a message telling me to try again in 24 hours!  It's impossible to contact a real live person in Adobe about this and even the automated message service vanishes every time I try to type a message.PLEASE can someone help me cancel this free trial?  Thank you.

I'm subscribed to Creative Cloud since 2023 and receive the reduced monthly fee because of my education status.Just last week I found out that, due to my education status, I am also eligible for a free licence of Substance 3D. Therefore I applied for the Substance package, was verified and a one year license was added to my Adobe account without any problem. However, today I received an E-Mail that my monthly fee for Creative Cloud is now 78€ per month and was sent via PayPal. I was confused and logged into my account at Adobe. There was a pop-up that told me they were "Unable to verifiy my education" status and therefore I lost my education status for Creative Cloud. I need to verify again. I am wondering: How is this possible? I literally verified my education status just seven days ago for Substance (and this license is still active so there was no problem with the verification). Why do I need to verify it for Creative Cloud separately again? Both products are in exactly t

Hallo ich habe übrigens das selbe Problem und zu den Uhrzeiten in dem der Support erreichbar ist, muss man in Deutschland arbeiten gehen!!!!! richtig sauer! und dann einfach geld für ein ganzes Jahres-abo haben wollen. der versprochene dienst konnte mir nicht mal helfen, da after effects die datei nicht im richtigen Dateiformat exportieren kann. ABZOCKE!!!!!!!

Hola! quiero cancelar mi servicio de Adobe Premiere hace mas de 3 meses y me figura siempre el mismo error, como puedo dar la baja del servicio ya que ningun agente me contacta, solo mediante un boot y no me da una solucion. Gracias. 

Hola,Soy estudiante y esta semana he estado pasando por algunos problemas personales, por lo que se me pasó cancelar mi membresía de Adobe a tiempo. Hoy se realizaron dos cobros a mi tarjeta: uno correspondiente al plan mensual y otro que aparece como “asistente con IA”.Apenas recibí los correos de confirmación de ambos pagos, procedí a cancelar la suscripción de inmediato, literalmente minutos después de que se efectuaron los cargos. Durante el proceso de cancelación apareció un mensaje indicando que el reembolso se procesaría en los próximos días hábiles (alrededor de 5 días), pero la ventana del navegador se cerró antes de que pudiera leerlo por completo.Quisiera confirmar si ambos pagos serán reembolsados, considerando que la cancelación se realizó casi inmediatamente después de los cobros efectuados hoy.Agradezco mucho su apoyo y quedo atento a su respuesta.Gracias.

 Bonjour,Je vous contacte car un abonnement a été reconduit automatiquement sans que j’en sois informée.J’avais installé Adobe uniquement pour bénéficier de la période d’essai gratuite. Je n’ai jamais reçu de notification de fin d’essai et je n’ai à aucun moment souhaité reconduire cet abonnement!!!Or, depuis la fin de l’essai, des prélèvements d’environ 15 € sont effectués chaque mois sur ma carte bpost bpaid. Dans mon espace client, aucune option claire ne me permet de résilier le contrat ou d’annuler la facturation. Je sais via de nombreux forums dédiés à ce problème persistant chez ADOBE que beaucoup de personnes se sont retrouvés dans la même situation que moi et que vous n'avez pas daigné donné de suite positive à leur demande. Comme il ne s'agit pas d'un abonnement annuel, vous avez déjà répondu à une personne de la communauté que s'il avait "souscrit" (la grosse arnaque) un abonnement mensuel, la résiliation aurait été possible sans frais.Je vous demande donc :La résiliati