Account, Payment, & Plan

Adobe keeps taking 29.96£ from my account for the past Year. I've disputed this with them however they say they can't "find" the charge. Please help

On the Adobe website are various subscription offers claiming a 60% discount on monthly fees, dropped from $19.99 to $7.99 a month.   If you click on BUY for the Photography Plan, it keeps giving an error window. Contacting Adobe via the little bottom right at bottom, I got the most unbelievable so-called assitance from what I can only assume is Ai, as I was there for hours trying to deal with what seemd like someone with an IQ of about minus 200!   I tried three different 'consultants' and all denied the offer existed though it is right there on their website and one had the audacity to say the offer was only for special people, but couldn"t tell me how to become 'special'??? They did ask for a screen snip of the relevant page, but then had no suggestions or way to attach it my question or send it to them?????   I was basically finally accused of making up the whole thing and the consultant would then just end the conversation so I would have to start aga

Hello,I urgently need help with my Adobe Creative Cloud Pro subscription.My plan renewed automatically on November 25th, 2025, and since that date I have not used any Adobe apps or services.I did not intend to renew the subscription, and I discovered the renewal only afterward. I also cannot contact Adobe Support because the chat is only available during office hours, which coincide with my work hours in Italy.I urgently request that an Adobe Employee assist me directly with:– immediate cancellation of the renewed subscription– full refund of the renewal chargeI am not asking for a downgrade or a plan change. I only request a complete cancellation and refund.Thank you in advance.Ylenia

이번달(12월) 플랜 결제 취소 후 사이버 먼데이 70% 할인가에 재구매하고싶어요. 결제 취소 및 환불해서 플랜 종료해주시고 할인가에 플랜 이용하게 해주세요.

i need to contact adobe about cancelling my plans i didn't sign up for. these payments just keep coming but i've never started a subscription, i don't even use adobe and this is really weighing on me financially cause it was signed on as a annual plan. i'm mute so i can't call the number, but i have found no email address? i've tried the virtual help but they just say pay the rest to cancel, i can't afford it tho and i don't know what to do, there's two payments coming through 1 email is mine and the other i don't know which one it is. how do i go about solving this?

A shocking increase in my creative cloud monthly subscription from £28.99 to £66.49 is unbelievable greed. I infrequently use Photoshop, InDesign and Dreamweaver.  Adobe has violated my trust taking what it likes from my bank account in pure mercenary mechanics. I have tried to communicate with Adobe but customer services appear not to exist for Adobe other than an uncommunicative virtual assistant. What are we paying for? Bye bye Adobe

결제해야 된다 해서 결제를 하고 보니깐 학생 할인이 있어서 플랜 변경에서 변경했는데 거기서 결제 한 번 더 됐습니다 26,400원이 두 번 결제된 겁니다 환불해 주세요 제발....

Hello Adobe, can you provide a solution to my problem of canceling my plan?

I purchased a Free month trail and got charged for it though i cancelled it within 7 days Adobe has emailed me that i will get a Refund but still i didn't have it and they do not respons  Pleas help me out!   [Mod: Moved to the Account, Payment & Plan forum]  

구독을 취소했는데 환불이 아직 안된상태입니다. 확인부탁드립니다.

오늘 결제가 되었는데, 통장에 돈이 없는 학생이라 플랜을 변경하고 다시 취소를 했습니다.그런데 더이상 어도비 서비스로 이용할 수 없는 상황으로 확인되었는데요.플랜 변경을 할 때 지불했던 금액과 오늘 결제가 된 기존 플랜의 돈 모두 환불 받을 수 있을까요? 밥을 먹어야 해요.

Hello. I have changed from a monthly subscription to a yearly one bought from Amazon. I cancelled my monthly one as I was charged despite having a new subscription.  Hence I was charged £52.06p cancellation fee, despite not cancelling, just swapping! How can I get a refund for this? Surely if you subscribe to a new deal the old one should be cancelled. Please adviseAlison Hepworth  

Hi Adobe Community,I am writing this with a lot of anxiety and hoping someone can guide me on how to resolve a billing issue.I signed up for the Adobe Creative Cloud Pro Student subscription exactly one year ago, on December 4, 2024. My one-year contract was completed yesterday.However, the plan has automatically renewed at the higher rate of ₹1,516.30/mo. As a student, I simply cannot afford this price increase. When I tried to cancel the plan through my account page today, the system is demanding a cancellation fee (Early Termination Fee) of ₹8,339.65.Since my plan only just renewed yesterday, I should technically be within the grace period for the new contract year. Charging me over ₹8,000 to cancel a plan that is only one day into its new term feels incredibly unfair and is financially impossible for me to pay.Has anyone else faced this immediately after a renewal? Is there a way to get this fee waived so I can end the subscription peacefully?Any advice or help from an Adobe repres

I've had the Lightroom plan with 1TB for a couple of years. I want to start using Photoshop, so I started a trial.  Is it safe to cancel the Lightroom plan? I don't want to be forced to sync 500GB of photos back to the cloud.  

mi è stato sospeso l'abbonamento l'abbonamento a photoshop senza motivo  come posso riattivarlo? Grazie   [Mod: Moved to the Account, Payment & Plan forum]  

Estimado Adobe: caduco la vigencia de mi T.C. y no puedo dar de alta una nueva T.C. o de Débito en el sistema de pago, requiero acompañamiento para seguir disfrutando sus productos.Si es necesario, tendré que eliminar mi cuenta y volver a requerir el servicio. gracias 

Reading tons of messages on this from other countries already, but how on earth can you come away with a price increase of 50%...At the same time starting a conversation around this topic will only result in Adobe replying that they continuously improve their product addding lots of new functionality (of which may as a hobbyist I would never use), but forgetting to share anything about their already amazing profits...

I got 7 days free trail for adobe  AI Assistant but not able to cancel it. When try to cancel the trial it shows 'Unable to load data' for past 2 days.  Please help to fix this... TIA..

In meinem Account unter Abos läuft "nur" das Rad, dass andeutet, dass eine Seite aufgebaut wird.Das Phänomen habe ich in verschiedenen Browsern.Bestellungen / Rechnungen funktionieren einwandfrei. Ich möchte mein Abo kündigen. Kann dies aber nicht. Wo kann ich einen anderen Weg finden dies zu kündigen?DANKE

Hello,I started a free trial on Adobe on 26th november. It's today that I've realised I forgot to cancel my subscription.I didn't have any balance on my card at that time, so the payment failed and I don't have any money right now as well. I want to cancel my subscription asap. I wonder if they will take the due amount when I will have balance on my card?  Thank you for your help!

안녕하세요. 카드 분실로 인해 정기 결제가 예정일에 정상적으로 이루어지지 않았고,며칠 뒤 카드 정보를 업데이트하자마자 자동으로 결제가 발생했습니다.그런데 그 결제가 이루어진 이후에도 시스템에서 한 번 더 결제 시도가 있었던 것으로 보입니다.이 부분도 함께 확인 부탁드립니다.현재 저는 결제 직후 바로 플랜을 해지한 상태인데, 플랜이 정상적으로 취소된 것이 맞는지 확인 부탁드리고,비자발적으로 지연된 결제였고 서비스를 사용하지 못한 상황이기 때문에 환불 요청드립니다.

Bonjour, J'ai acheté l'offre Adobe Creative Cloud 12 mois sur Amazon.frJ'ai ensuite voulu activer l'adonnement sur le site Amazon en l'association à ce compte que je viens de créer.Ca indique à la fois association réussie et "le fournisseur indque que l'adresse e-mail utilisée n'est pas éligible pour ce produit". Je n'ai trouvé aucune précision que ce qu'est une adresse mail ou un compte éligible.J'ai contacté le support Amazon qui m'indique que tout fonctionne correctement de leur côté et me renvoie vers Adobe. Donc me voilà, comment je fais pour activer l'abonnement ?Car pour le moment sur ce compte je ne vois aucun plan toutes les applications sont en essai gratuit. 

Has anyone had a similar experience that can provide help to the following?For five months now, I've been calling Adobe (at 800-585-0774) about incorrect billing with no reimbursement, and even more frustrating, no resolution. After switching my billing from my personal account to my business account, Adobe began double-billing me by not only charging my business account but also my personal account, and for more than I had been previously paying. This has been going on for five consecutive months now, and I called after the first erroneous billing and have been calling every month since. After getting my bank involved, they stated that it is an Adobe issue that can only be resolved by Adobe. My bank even contacted Visa to no avail, as Visa stated the same. At this point, I've given Adobe all the pertinent details that both my bank and Visa advised, and for some unknown reason, Adobe still can't "find my billing issue." I've been told several times that it has been escalated to their S

Hello everyone, I wanted to switch from my Creative Cloud Photography Plan 20 GB (which runs until January 2026) to the Creative Cloud Photography Plan 1 TB. As there was a great Black Friday deal on Amazon (104 € for the 1 TB plan), I bought two activation codes and redeemed them on Friday, November 28th to have the 1 TB plan running until November 2027. After redeeming the first activation code for the 1 TB plan and canceling the 20 GB plan, I redeemed the second activation code for the 1 TB plan and expected it to extend the first 1 TB plan as they are exactly the same. Unfortunately, I noticed that I have both 1 TB plans now running in parallel, both ending in November 2026. I didn't find any hint that the Amazon offer would only apply to new customers, they only stated that it would not extend a 20 GB plan (which I was aware of as these are two different products).Is there any possibility to merge the two parallel 1 TB plans into one plan that runs until November 2027 or alte

Hey there all, I thought I'd drop this comment in, in case anyone else has experienced the same thing. I have been using Adobe for the past few months, and paying their somewhat pricey subscription of £29.99 + £6.99 (never quite figured out what this was for as Adobe insists it cannot find my card even though the payment goes through!).Since I was not really happy with this, I decided to cancel the plan; during the process I was offered a 90-day free period ("...on us..." acording to Adobe); I accepted. This was yesterday (27 Nov. 2025)...And lo and behold, bright and early today (29 Nov. 2025)... I was charged! No doubt the rest of it - the £29.99 will follow! So much for believing what you read on the internet eh?! Can't trust anyone these days it seems - not even big reputabalbe companines like Adobe. Needless to say, since there is no way to contact Adobe unless you happen to have an enterprise, or teams account - I am cutting my losses and cancelled the pl