Account, Payment, & Plan

Hi Guys - hope you can help.I normally stack up my LR/PS packages to runconsecutivly - my current 20GB package was due to run out Nov 2027.I purchased 2 new plans today on Black Friday deal and redemmed the codes (this should  take me to November 2029) ..... these are 1TB packages as the 20GB is no longer available. The codes were accepted but are not showing on my account - some SOMETHING has been updated as it is now showing Nov 20th (todays date) but 2027 ........ so it looks like it has cancelled my already paid for package and substituted it for this new one) ?!?!? I have tried talking to customer services but they couldn't grasp what I was trying to explein. Any hep MUCH appreciated as at present I am 2 years down on what I have purchased !!

I just bought the Creative Cloud Photo Abo 1 TB as a BLack Friday offer. Now I have in my acount my old Photo Abo 20 GB which needs a new payment in January 2026and the new Photo Abo 1 TB which is already activ for the next year.  Can I have both active? Should I cancel the old one?Will my data in the cloud go to my "new" cloud? I am a little bit confused now. Thank you for your help. 

Bonjour, Lors de mon identification, la double authentification envoie par mail le code sur 3 adresses mail différentes.Comment faire pour que je ne reçois que sur mon adresse mail principale ?Merci de votre aide.

Hi, I've noticed a 24–25% increase in the monthly fee for the full Adobe suite since October last year. Has anyone received any notifications about this? I sure didn't. Or is this just the Adobe way of letting the hard questions fly under the radar?

 I signed up for the 7-day free trial and entered my credit card details. However, as soon as I confirmed, my card was charged with a whole month payment . I immediately canceled the subscription, but I would like to know why the charge was made ? because it said 0 dollars before i sign my credit card and will i get a refund for it ?since I canceled within the free trial period.

I graduated ending of last year and completely forgot to cancel my Adobe. I was never informed from my bank or had any notifications on card saying I was charged, come to find out I've been charged for all of 2025 (it is now mid November) . I only just found out I've been charged because I still have Adobe on my computer and wanted to look at my account, from January to July I was charged $36.64 and from August to Now i've been charged *DOUBLE* that at $73.29. Again I was never informed ONCE from my bank that Adobe would be charging me anything so of course this went under the radar for me. Considering I haven't been using Adobe since the very beginning of January 2025 and was not informed of any charges, I would like to ask for a refund. 

Bonjour, je viens de me rendre compte que mon tarif enseignant pour 2 postes Creative cloud  était passéde 35.28 à 78.65 € depuis 3 mois.Aucune info ! Comment les joindre et avoir une explication ??Merci de votre réponse.

Today, I subscribed to the free trial. And in the website, it said will not be charged after the free trial ends. But it still charged me, even though my free trial has not ended. 

Hello! I forgot to cancel my plan yesterday and now they want me to pay 243, I can’t afford it because I’m a student. Please help me with this situation. 

Hallo,wird es in 2025 auch wieder ein günstiges Adobe Foto-Abo mit Photoshop und Lightroom geben?Wenn ja, hat jemand einen Link?Viele GrüßeGerhard

Adobe sent me an update per email to my Creative Cloud Photography plan. They offer to change my subscription to an annual plan to keep the same price. The annual plan was visible, but it did not work (see image screen below). An error showed up.I talk to an agent (probably AI agent and not a real person) for help through the chat and I have been advised to wait 48 hours until the error was corrected. But now the offer is gone and not visible at all. How can I contact Adobe about it? Don't they have an email address or a formular for help?  

Olá, bom dia.  Estou tentando usar o ligthroom e não consigo. Já foi descontado o pagamento desse mês. 

안녕하세요. 저는 2025년 5월 18일에 Film Impact 1년 구독(358,000원)을 구매하여 사용 중입니다.최근 Adobe Premiere Pro 25.5 업데이트 이후, Film Impact의 전환 효과와 플러그인이 이제 Creative Cloud 구독에 무료로 포함된 것으로 확인했습니다. 또한 제 Film Impact 라이선스는 현재 기간 종료 시 자동으로 해지될 예정이라고 안내받았습니다. 저는 1년치 요금을 선결제하였고 아직 구독 기간이 몇 개월 남아 있는 상황이므로, 남은 기간에 대한 부분 환불을 요청드리고자 합니다. 확인을 위해 필름임팩트로 답변 받은 내용 첨부 링크로 전달드렸습니다. 빠른 확인과 도움 부탁드립니다. 답변 기다리겠습니다.감사합니다.   추신: 1:1 문의가 왜 안되는 겁니까? 메일 주소도 없고. 왜 ai 대화만 되게 해놓은거죠? 정말 불편합니다!!!!!!!!!!!!!!!!!!!!!!! 결제한 영수증은 이렇게 공개된 커뮤니티에 올릴 순 없으니 기재 못했습니다. 메일주세요. 기다립니다   o request a partial refund for my Film Impact annual subscription purchased a one-year Film Impact subscription on May 18, 2025, for KRW 358,000 As of the recent Adobe Premiere Pro 25 5 update, Film Impact transitions and effects are now included for free with the Creative Cloud subscription, and my current Film Impact license is scheduled to be automatically canceled at the end of the term Since I paid for a full year and there are still several months remai

Hi everyone,I need help with a plan issue.My educational plan was not applied correctly and I was charged the full amount of over €70 instead of the discounted student rate.My education status has been confirmed again, but my account is still on the non-education plan.I kindly ask for support to: 1. Switch my subscription back to the student plan;2. Refund the overcharged difference.If an Adobe staff member could help me resolve this, I’d really appreciate it.Here is the screen. Thank you!

No pude cancelar la suscripción, así que tuve que ir a dar de baja a mi tarjeta en julio y sacar una nueva, Y no sé cómo estos consiguieron mi nueva tarjeta, y me están haciendo un cobro de esa tarjeta en octubre. escribí en un correo que encontré, pero no sé qué más hacer porque no sé cancela mi suscripción y ya no quiero este plan porque esta plataforma es inservible.Estuve pagando durante Muchos años, y una vez que quiero cancelar ese cobro injustificado, no puedo, al principio después de Cancelar el plan durante un par de meses, me estaban Bombardeando de correos para que volviera a tener un plan y me salía que hubo un error en el cobro del pago, pero ahora consiguieron mi tarjeta y me están cobrando de nuevo. También le escribí a la IA de asistencia que tienen pero es totalmente inútil. Si ingreso con mi cuenta, me sale que no tengo suscripciones activas ni nada activo, pero me sigue llegando el cobro a mi tarjeta. Si alguien le ha pasado, por favor ayúdame. 

I forgot to cancel my free trial and it wants to charge me but i got no money and i cant cancel it bc i didnt pay for it what do i do?

Is there anyway to receive a partial refund if I stopped using adobe services a while back but still got charged for it? I used adobe (mostly for premiere pro) for about 4 months and then after that I never used it ever again. Then for the next months 6 months I was constantly being charged by adobe and didn't know how to cancel my subcription, the montly cost was $17 which was a pain, but recently I was charged 44$ and it put me in the negative :'' ( I'm kinda broke.In school and money is tight, would love to hear back!

Hi, I have had an Acrobat Pro licence for the last two years and it has recently expired.  When I go to renew it I am told that I already own it and the purchase cannot proceed.  Why?? 

As you can see, I bought Acrobat 2020 in 2021 and paid a pretty handsome sum for it, as I needed it as a student of law.As time goes on, I have replaced hardware and always uninstalled it and sanitised my drive before reinstalling the OS. Now, here lies a problem. The remaining laptop I had died, right in the middle of an exam! On that laptop, there were three accounts, all on the same machine. The problem is that every time you add Adobe to the account, it thinks it is a new machine. This is incorrect and is a serious flaw in the software development.The manufacturer, ASUS (whom I will never recommend again), deleted the data I couldn't access due to a motherboard failure and the installation of a non-removable NVMe drive, which I didn't know until I came to remove it. So, three sets of software, one machine, all deleted.Now, let's look at the correspondence I get from Adobe when I get an activation failure notice. The Adobe agent tells me to 'deactivate' other installations. If an in

Does anyone know the email or number for UK customer support? I can no longer afford my subscription and its trying to charge me £300 to cancel when this was not mentioned clearly at all when I got the subscription. Or if anyones had a similar issue what did they do?

today all my apps were signed out with the explanation that my license is being used by multiple users. But that’s not true. Two devices are signed in online with only me as a user, which is allowed. I received several messages saying that Adobe would change my password if I didn’t take action. Unfortunately, a support contact wasn’t able to help. I was told to sign out of all devices and sign back in, and then everything would be fine. Unfortunately, that wasn’t the case, and I’m pretty angry now. I wrote to them again. Sadly, the support is a disaster as well—they’re barely reachable. For me, the messages started appearing after the last major update. I think Adobe changed something about the license check, and there’s probably a bug in it. I can imagine that this might be the case here too… it doesn’t really help, but it shows that others are having account problems as well…

I just started Adobe Pro free trial on November 18. It was saying first charge will be on November 26. As soon as I started the free trial I was charged from AED115.50. No billing history is showing on my account. I cancelled my free trial, but still nothing shows about refunding. I request to get a refund of the charged amount.

OKAY GUYS Im a 14 year old student and I paid to have acrobat for a project and stupidly I deleted the entire app after I was finished with it. So I didn't pay it any mind to it, thinking the payments would stop. I dont really know how longs its been but im at -$40 in my bank account which isnt a lot but still as a teenager when I saw that I had a small panic attack. Today I went in to try and cancel my subscription but they want me to pay over $100 that I dont have and honestly don't think I will have by the time they take more money from my account so I just really need help because I have no idea what to do 😭 SO PLEASE

Im Juli 2025 habe ich einen Abo-Gutschein gekauft, der Code wurde akzeptiert, die Laufzeit (bis Juli 2026) aber sofort gestartet und nicht auf das aktuelle Abo das bis Nov 2025 läuft, angerechnet.Ausserdem bekam ich nun eine Email, dass mein aktuelles Abo im Nov abläuft. Komplettes Durcheinander!  

Estimados,Solicito una revisión detallada de mi cuenta, ya que se generaron cuatro suscripciones simultáneas de Adobe Acrobat Pro, situación que claramente se originó por un error en la configuración inicial, no por una contratación consciente de mi parte. Dado que nunca tuve la intención ni el uso asociado a cuatro planes, solicito formalmente: 1) La anulación retroactiva de las suscripciones duplicadas. 2) La devolución de los cobros asociados a dichos planes. 3) La eliminación del cargo por cancelación anticipada, considerando que dicho cargo solo aplica cuando existe una suscripción anual contratada deliberadamente, lo que no corresponde a este caso. Agradeceré que este requerimiento sea revisado por el área de Facturación o Supervisión, dado que corresponde a un error no imputable al usuario. Quedo atenta a su confirmación y al número de caso asociado a esta solicitud.