Account, Payment, & Plan

Dear Adobe Support Team or anyone in the community who can help,I'm reaching out because I’ve noticed an ongoing monthly incorrect debit on my account. I haven’t been able to find another way to get in touch with Adobe customer support, so I’m hoping someone here can point me in the right direction.Could anyone advise on how I can request a refund for this ongoing incorrect charge?  

프리미어 프로를 구독했는데 카드에서 돈만 빠져나가고 어플 사용이 되지 않습니다. 돈이 없어서 맛있는 음식도 먹지 못하고 있는데, 이렇게 돈을 날리니 너무 허망합니다. 환불 부탁드립니다. 저는 지금 돈이 없습니다.

Hello, I had signed up for a free trial of the annual subscription before November 22nd or atleast had signed up for the subscription and had not yet cancelled.On the 22nd, I updated my payment method with my Apple Account, and Adobe automatically took $99.99 out of my account. All the while, I was only permitting and Apple purchase of maybe $1-2. This was an unauthorized charge to my personal debit account. Please refund the $99.99 as I did not even have the opportunity to authorize this purchase.  

To Whom It May Concern,I am writing because my recent interaction with Adobe’s customer support was not just disappointing it was outright unacceptable. Before signing up for the 7-day Illustrator “free trial,” I reached out via web chat to clarify whether the trial includes full access to the software. Your representative, Triah, took an unusually long time to reply, and when they finally did, the only answer I received was: “YOU WILL BE RESTRICTED.” When I pointed out that a restricted trial is not, in fact, a free trial, I was immediately disconnected from the chat. No explanation. No clarification. Just an instant disconnect the moment I asked a perfectly reasonable question. That kind of behavior is completely unprofessional and gives the impression that Adobe is intentionally dodging transparency. If your trial is restricted, then calling it a “free trial” is misleading. Customers deserve honesty, not vague answers, slow support, and abrupt disconnections when they

Hi,I’ve been using the Adobe Student Referral program and previously had no issues seeing and claiming my rewards. I’ve already received Amazon vouchers in the past.For the last two weeks, however, my rewards are no longer showing up:When I open the “Claim your reward” email and click the link, it used to open the rewards page where I could see and claim my Amazon voucher.Now the same link just opens the Adobe Express home page, and no rewards are displayed anywhere.This happens in every browser I’ve tried and on different devices.I’ve contacted support, but the issue still isn’t fixed, and I haven’t received a clear update.Could someone please help check my account and restore visibility to my referral rewards, or let me know what I should do next to claim the rewards I’ve earned?Thank you.

Cancelled prior to trial end period. Billed for 2 months, now I have a $99 fee if I want to cancel?I am certain that I cancelled within the trial period.  Now I am seeing two months of charges.  The $99.00 fee for cancellation is ridiculous!  I didn't even use it for the full 7 day trial.  

I signed up with the free trial and it took the money after stating that it will charge after 7 days

Hallo zusammen, da vom Support nie jemand erreichbar ist - versuche ich es mal hier. Seit Juli wird mir regelmäßig der Beitrag abgebucht. Ich habe KEINE aktiven Abos. Danke.

I’m having a serious issue with Adobe and I need help from the community because official support is not helping at all!I’m trying to cancel my subscription. The customer panel doesn’t work – the cancellation page just keeps loading forever. I tested it in three different browsers and on different devices.I’ve already contacted support by email and chat. No help whatsoever. Emails stay unanswered, and the chat only sends me the standard cancellation instructions, which don’t work because the page never loads!Meanwhile, Adobe keeps charging me even though I can’t cancel the plan.What am I supposed to do if the cancellation option simply doesn’t work?Why can’t support cancel the plan for me?And if they can’t – then please fix the website, because it’s broken! 

제가 포토그래퍼만하려햇는데 다른거까지 같이구독됫습니다adobe stock 까지 이거만 환불안되나요

Hi, ich weiß nicht, ob ich hier richtig bin, aber vllt kann mir ja jmd weiterhelfen 😉 Sonst bitte um schonende Behandlung 😉 Mein 1Jahres-Probeabo läuft ab und für mich und meine kleine Nebenunternehmung würde sich ein  neues Abo zum Vollpreis nicht rechnen. Gibt es für so Kleinunternehmungen für mich Sonderangebote oder Möglichkeiten das Abo günstiger zu bekomen? An wenn köntne man sich wenden? Sonst müsste ich leider zu Affinity und Co wechseln....

What other plans are there besides the one that costs $799?I only need indesign, photoshop, illustrator and acrobat.

Hello,My student plan was automatically renewed to an individual plan without my consent. I’m within 14 days and cannot reach support by message or phone.Please advise how to cancel whitout paying cancellation fees.Thank you.

How do I delete my account with adobe? 

Mi suscripción anual se renueva el 23 de Noviembre y ya no deseo continuarla por otro año más. He intentado cancelar mi suscripion hoy, pero dice que me van a hacer un cargo por cancelación anticipada, cuando mi suscripción termina mañana. Necesito ayuda para cancelar sin que me cobren el cargo indebido.

Hey how can i cancel my subscription without getting a cancellation fee because I can't afford it and I can't continue to pay because photography is not doing well for me, I've recently been charged $11.99 and that was my dinner money and I want to request a refund

Hi, I found an offer on Amazon for a 12-month subscription to Lightroom with 1TB of cloud storage. Is it possible to apply this subscription to my current Lightroom 1TB plan? Has anyone tried this? Or is it only for new accounts (subscribers)?  Here is the link below: <REMOVED-kglad>

I bought Acrobat Pro 2017 from a reseller now out of business. After moving to a new laptop, I can’t activate it because I didn’t close my account on the old device before uninstalling the software. I need a new activation code I believe.

Hey, I hope there is someone to reply to me.  As I have a business account on Adobe, and I am certain of it because I have been using it for a year under my school and work. I might have accidentally pressed Personal account once login again, and now I can't change it back, I've tried sign in and out but it doesn't work.  I even tried to find automatic profile selection, but it's not there, I've tried so many steps to change It back. Is there any solution? Or my administration could personally help me change back to business/company account?

Dobrý den,  zapomněla jsem zrušit předplatné na tento rok a odešla mi platba. Chtěla bych platbu stronovat. Poradíte mi prosím jak na to? 

i need the Adobe Support Email address, i can't find it , please HELP!!!

11월 21일에 구독 취소 신청을 했었는데 당일 18시 56분 한 번 더 결제가 되었습니다. 11월 14일에 1차로 결제를 했는데 21일 추가 결제가 되었습니다. 확인 후 환불 처리 부탁 드립니다.

I have a question about canceling Annual, billed monthly subscription purchased on sale First year price. First year price $45.97 (Regular price $91.99). If I cancel in two months, how do you calculate an early termination fee? Is it calculated based on $45.97 or $91.99?

I use my Adobe account on two computers, but sometimes I log out of one of the two computers and log in at home. After three or four logins, I get a message saying "your password may have been stolen." Why?

I've been a subscriber since 2021. Suddenly this past August, Adobe started charging me sales tax for KENNEWICK WA. I noticed this in December. I live in OREGON, and my billing info has always been OREGON. A state where there is no sales tax. In Nov I asked it to be refunded and asked why my address was set to Kennewick WA(no ansswer). Saw a bill come through today, which again, shows 8.8% sales tax. I've spent hours with adobe CS and they keep asking me to submit an exemption certificate. And also are telling me that perhaps the SAAS laws changed in OR(they haven't).  I've spent hours dealing with this issue and adobe is trying to tell me that all oregon residents deal with this? I don't think so. They made me fill out an exemption certificate and also asked me to email my ID. Not even a secure link. WHY?!?!?!? This is shady AF