Adobe Acrobat Sign

Hello,I'm reaching out to gather some information on behalf of my employer. Currently, one department in the organization utilizes Adobe Sign, where they purchased a certain amount of signatures. I have used this platform before, and I believe it's all cloud-based, no desktop application for use. Currently, my department has Adobe Pro (primarily via desktop application) with the ability to send signature agreements just the same as I'm familiar with in Adobe Sign.  My questions are: 1) What are the differences between the two platforms? 2) Are there any limitations in using Sign in Adobe Pro versus paying for a separate Adobe Sign subscription? 3) Why pay for Adobe Sign if the org is already paying for Adobe Pro licenses for staff? 

How a signer can attach a document while signing

When using AdobeSign directly, there appears to be a setting which influences whether or not the audit report is returned to me as a separate pdf or as part of the agreement.  Is this correct? What is the default value for new accounts?If this is correct, and I enable this setting, will the audit report automatically merge with the signed document or do I have to explicitly call to have it returned in PDF when using your API?If I do not enable this setting, can I still call to get the audit report with the API?Is there a separate end user setting that can override and account level setting? If so, how does the API react to this?Is there a valid use case, and/or why does AdobeSign allow for the audit report to be a separate document?Under the circumstance where I, as a company, may have elected to not include the signing certificate, and I purge my AdobeSign database after 6 months, how long does AdobeSign retain the agreement ID information? 

I'm a system admin and admin for our Adobe Sign group. I'm unable to cancel another user's agreement. I've created a record-triggered flow that uses the package's Cancel apex action (as mentioned in the Adobe Sign Salesforce Developer Guide) and it isn't working. I've also tried to update agreement records by populating the Background Action field to 'Cancel' (also mentioned in the developer guide) and that doesn't work. I'm seeing this error when the flow is triggered and tries to cancel my specified agreements: "Adobe Acrobat Sign API returned error: : 404 : {"code":"INVALID_AGREEMENT_ID","message":"The Agreement ID specified is invalid"}" I've noticed the same error occurs when I try to manually cancel another user's agreement by updating the Background Action field to 'Cancel'.  I'm only able to cancel my agreements.  Why can't the flow cancel the specified agreements? I've tried to run the process 'without sharing' enabled to bypass sharing rules and

Hi All,I'm also curious to know the difference between Adobe Sign and the free option in Adobe Reader to apply digital ID (certificates) in the light of 21 CFR part 11 compliance. Does the latter option allow for 21 cfr part 11 compliance? I'm really struggling with this. Most of the information I find linked to this is for AdobeSign.Many thanks in advance,Bert

Hello. I am testing the bulk send function but coming into errors that prevent me progressing.- Once I upload a CSV for the bulk send I get an error stating that the Recipient_2:Role names are incorrent in my CSV. However, they are correct per the Adobe online guidance. The Recipient_2:Role Types in my file are ACCEPTOR and CERTIFIED_RECIPIENT.- I also have a Recipient_1:Role as an APPROVER - there seems to be no issue with this. - It worked previously, when I had the Recipient_2:Role as SIGNER, but I do not want anyone to actually sign this document, only to receive it (following approval from the APPROVER).Any suggestions? Could it be linked to how I have set up my template i.e. it is not possible to send my template without a signer? I haven't added a signature field into the template. Thanks in advance!

I sent a form for a signature to be added using only the client's email address. I did not add his name to the form. However, when I sent it, it siad that it had sent to someone else (still at the right email address). So instead of just saying it had "sent to john@abc.com" it said "sent to Julie (john@abc.com)". It turned out that the name it had added was the client's wife. Any idea how/why this happened.

J'aimerais savoir s'il est possible de recevoir les réponses à des formulaires classées directement dans un excel lorsque les répondants appuient sur un bouton (ex: envoyer). J'ai aussi essayé de créer un bouton qui envoie le pdf à mon adresse e-mail mais ça ne fonctionne pas (voir pièce jointe).

See screenshot below. When I send a document for signature the two signature blocks underneath are not visible, but for the signer they are added and compulsory to complete. Moreover, the first one is assigned to the first signer who is actually signing on the right above. We are four in the Contracts department and two have these signature blocks at the end and two have not. How can we get rid of them? 

HiI need to make minor changes to the word document which formed the basis for my Adobe Sign form.Its a rather complicated signing form, and will take ages to redo all the form fields.Is it possible to amend the Word Document and re-upload, so that all the forms stay where they are and appear over the top of the new Word Document?Or is it possible to edit the text of the form?Thanks,

I have this errors {"error_description":"Missing grant_type parameter value","error":"invalid_request"} when I am trying to retrive authentication code using https://api.in1.echosign.com/oauth/token url. how to solve it please help me . I am giving you all my account details.   Email ID:[Personal information removed by moderator.] Application ID: CBJCHBCAABAAuNaCVzG8tTMkcpuvNo9_aLgrzN4IXJZh Client secret: J55Yxw9GB5YDz8MN1UjJkTvLJVqgbAGK My Authintication code and all other details are given below: POST http://api.echosign.com/oauth/token? code=CBNCKBAAHBCAABAATf1XHjO0WIdAhtziQltQi5OYhyEwzzHa&client_id =CBJCHBCAABAA2Y0aHfYjTsezcdDkTXtovlaUHyIa9z5z&client_secret=J55Y xw9GB5YDz8MN1UjJkTvLJVqgbAGK&redirect_uri=https://salesmgmt.cogitoc entral.com&grant_type=authorization_code HTTP/1.1Content-Type: application/x-www-form-urlencoded   POST /oauth/token HTTP/1.1 Host: api.in1.echosign.com Content-Type: application/x-www-form-urlencoded   code=CBNCKBAA

Dear Team, When I try to sign in to my account from Adobe Sign , I receive the following error: We experienced problems with Adobe login. Please try again. Note: I have Adobe Pro (Adobe for Enterprise). Please can anyone help with this issue? It is already 4 days since I try to fix this. Thank you.  

I have a scenario where the a pdf document is generated dynamically and sending it for signature. I am placing text tags in the pdf document as belowPersonId Name    Signature                                          DateP1              ABC    {{Sig1_es_:signer1:signature}}         {{Dte1_es_:signer1:date}}P2            XYZ    {{Sig2_es_:signer2:signature}}         {{Dte2_es_:signer2:date}}Before sending it for signature, I save the recipient information to a table. In this case, P1 and P2 have the same email address, and both have a signing order of 1. P1 is the child, and P2 is the mother. How can I update the database table when a user signs or rejects?The webhook response includes the following details:{"participantUserId": "CBJCHB

Is there a way to share a link to a document, such as a waiver, so multiple people can access it, e-sign it individually, and have their signed copies sent back to me? For example, if I send the link to a group chat, each person could click it, sign the waiver for a class, and I’d receive a copy of each signed document.

hello everyone,i just got this problem in last days and not able to find out the root cause.Basically not able to select Opportunity object from  Salesforce object list (neither in the "Choose from other objects"). I can see all objects expect Opportunity.Is there any suggestions to double check in the system?I'm able to create Opportunity records and manage them.RegardsThanksDavide 

Cuando envio el documento para firmar , el usuario firma pero solamente sale la firma , no sale la hora y la fecha abajo en azul.

I've created a web form to send to individuals. How do I set it so that once the individual signs, it goes to another email instead of just me?

Every few days Adobe is relentlessly sending reminders to folks I sent Adobe Sign documents to. Adobe published a method to stop these reminders, but it doesnt work. My customers are getting very annoyed. I want a final, all empowering method to NEVER allow a reminder to be sent for any reason AND a way to stop all the reminders from this recent job. Thank you. 

 For NDA, including two parties (group) I want to request the signatures for each.I know only the e-mail of the delegators of each party.I don't know if one or both delegators will or won't take a signature role for the document.I don’t know if the party will provide one or 2 signatures. How shall I setup the signature workflow?

I would like to disable the email that gets sent to the original signer when their email is replaced on an agreement.Currently its set to send an email [Account email address] has asked [New email address] to replace you as a signer of [Agreement Name]Is there any way to turn this off? TIA! 

I have had a recurring problem when clicking "Request E-Signatures" a blank, white pop-up appears, where the insert recipient emails dialog box would be. I have chatted with Adobe Customer Service twice and each time they uninstalled and redownloaded Acrobat. The problem was "fixed" for at most a week, but then occurred again. I have restarted my computer and signed out and back in, but the problem persists. I have checked and Acrobat says it is up to date. The details for my acrobat are below as well as an image of the problem. Requesting signatures works on web, but that is not a reasonable fix if it's supposed to work on the desktop version.  Adobe Version 2024.002.20964MacOS Sonoma 14.1.1

I have a UK corporate account the date format is US ....i.e. 9/1/2024 is this standard or should it be UK format?  thanks

Greetings,I want to know if it is possible to create a hyperlink for a document to send. I do not want to insert the addresses and send the email through AdobeSign but would like to instead have a link for each document that I upload and then copy and paste the link into the body of my own emails.Is this possible?Thanks!

When sending a document to be signed via e-sign, the sender info has "(my last name) household" as the sender.  How do I change this to my company's name? 

I have a simple table with three columns and multiple rows. The columns are as follows:Training Course NameCheckbox Read Only field displaying the value of the training per hour. It also has a condition to hide until the corresponding checkbox is marked, i.e. $0.25If an employee has completed a training they can check the box it will then show the value of the training.At the bottom of the spreadsheet I am totaling the value of all the training they have completed with a simple calculated field: [Amount 1] + [Amount 2] + [Amount 3] + [Amount 4] + [Amount 5]I was hoping that this formula would not count the value if the field is hidden, i.e. not checked. It does not however.Any ideas how I would change my setup to get this to work?