Adobe Scan

Hello, I accidentally deleted 330 invoices from Adobe Scan on Jan 13. My deleted folder is empty. Can you please restore my cloud storage to Jan 12? Thank you.

Hello,I started a free 1-week trial for Adobe Scan today. The app clearly stated that the subscription included a 7-day free trial.However, I was charged immediately €9.99, and the subscription now shows as active until 15 February, as if the full monthly subscription started right away.This is confusing and not what was advertised during the signup process. I expected no charge during the free trial period. I would like to request my refund of €9.99. I can provide you further details if needed. Thank youRoslen

I have received full refund mail and confirm but received zero as refund in refund section as refunded is successful and amount refunded is Zero ..you people only know the meaning of this.raised complaint last week not yet replied or resolved my issue.

Hello Adobe Community Team, I am writing to report an incorrect charge applied to my account during a free trial subscription. I signed up for the monthly Adobe Premium services free trial and approved the Google Pay auto-pay mandate with the understanding that the amount would be charged only after the free trial period ends, i.e., next month. However, to my surprise, an amount of ₹890 was deducted immediately from my Google Pay account right after activating the free trial. This is incorrect and does not align with the terms of a free trial subscription. I clearly opted for a free trial, and no upfront payment should have been deducted at this stage. I request Adobe to: 1. Investigate this issue at the earliest2. Refund the incorrectly charged amount of ₹8903. Clarify why the charge was applied despite selecting a free trial plan Please let me know if any additional details are required from my side to resolve this issue.

Single file was scanned, it is taking a long time to upload. How can this issue be resolved? 

Dear Adobe Support Team, I would like to request a refund for Adobe Scan Premium (Monthly Plan), which was purchased by mistake through the Google Play Store. I cancelled the subscription within 48 hours of purchase, which is within the eligible refund period. I have also submitted the refund request form with all required details. Google Play Order ID (GPA): GPA.3318-3721-6993-02181Date of Purchase: 08 January 2026Adobe ID: iamraja2992@gmail.com Kindly process the refund at the earliest. Please let me know if any additional information is required from my side.Thank you for your support. Regards,Supriya Mandal

Why is upload speed so slow for documents even when the net speed is high?

VERY SLOW & POOR UPLOADING SYSTEM

What's wrong with adobe scan? I used to be able to save the files I scan but now it just lets me send them somewhere to save elsewhere. I have a paid subscription. HELP! 

I scan for 1 hour straight and edit them for 2 hours, but after I save it, the file is gone! If it's like this, what's the point of subscibe? And now I can't even open the application!

How to contact Adobe scan andriod support agent? 

In I Phone selection of multiple file option not appears. Please do need full. If any one have solutions please reply.

After scanning get error “waiting to upload”. Earlier it used to upload instantly

When scanning a document, this red box appears with statistics about the scan, but it is not always an option that can be activated in the app. I have an iPhone 16 Pro and the app is up to date. 

Why can't I send as pdf anymore using the adobe app? Forces me to send link. Can't use service this way. Will need to find another source 

Hi, I changed my iphone and got a new one. I lost all the scanned documents that I had in my adobe scan. I logged in and checked my adobe account and don't see any document available. Please let me know if there is a way to retrieve the documents. Thanks,Nanda.

My underage younger brother took my phone and subscribed without my permission. Yesterday, on 20.12.2025, 3890 KZT was charged from my account. I kindly ask you to refund this amount. This was my last money. I am a student, and this is not a small amount for me. I am not financially well-off. Please understand my situation and return the money. Thank you.

When I scan on my iPhone I get this. It's never happened before.  I've uninstalled and reinstalled and still happens.  

Please fix the scan quality as if we scan an A4 size, it focuses only on sone areas and some are blurred. While my phone camera capture well.

Why was i charged 890 rs even after clicking on free trail option. If i revoke the subscription, when will i get my refund? 

Hi, who can I contact about my app, Adobe Scan not recognizing my subscription that is currently active?  I purchased the subscription through my apple account.  And the subscription is showing active.  The App says I need to subscribe though when I open it from my iPhone.  ????

I changed from iphone 12 to iphone 15, i transferred all the data to my new phone the standard way of keeping both the phones next to each other, almost all the data got transfered expect for the data from adobe scan. though the app got transfered to the new phone but not the documents.  i was using the free version of adobe scan. can any one please help me on this 

Hi everyone, We're excited to announce a new Adobe Community experience is coming this January. A little bit about the update:The new experience will be simpler to navigate, make it easier to connect with other creatives and Adobe experts, and will give you clearer ways to share feature ideas, enhancement requests, and bug reports—with greater visibility into their status with our product teams. In the meantime: Adobe Community will remain active. Keep using it as usual—there will be no interruption in access. In fact, you’ll notice even more Adobe Experts on deck to provide faster responses before, during, and after the update. No existing content will be lost in the update. Every single post, reply, solution, feature request, and bug report you’ve made will be transferred to the new experience. You won't need to recreate anything. Existing content will reappear in two phases. When we launch the new community, all posts created on or before November 16 will be there from day one. Aft

How to block information of documents that's stored in a Adobe scan account of a lost phone.