Bug Reports

I’ve been experiencing a recurring issue when trying to download video projects in Adobe Express. While I can successfully download static posts (images, graphics, etc.), videos that include footage from the Adobe Express media library consistently fail to download.The error message simply says “Download Failed” without further details.I’ve tried the following troubleshooting steps:Switching browsers (Chrome, Edge, Safari)Using incognito modeClearing cache and cookiesRestarting my deviceSigning out and back into Adobe ExpressNone of these have resolved the issue. Is anyone else facing this? Any suggestions or updates from the Adobe team would be greatly appreciated.Thanks in advance!

After the most recent update on the Android app, almost every time I click on Remove Background I see, "Sorry, we were unable to remove background from this image. Please try re- uploading your asset". This rarely happened before, but now it's the only response I get to any image. 

私も全く同じ状況で、作成物がPDF形式でダウンロードもしくは印刷できず非常に困っています。 

Whenever i upload my don’t it shows processing and after that it shows some error

Upload my photos 

Por favor, es la primera vez que me pasa esto, al intentar descargar en MP4 un video que tengo que subir urgente, llega al 21%, se queda ahí unos segundos y después me dice que ocurrió un error y no lo descarga...estoy así hace media hora por favor!!!! 

After completing my project it wont let me download it or order prints

Får felmeddelande att det inte går att ta bort bakgrunden på 3 av 4 bilder.

The Adobe Express web app crashes constantly; the app is unusable. It crashes every single time I open anything or try to use this web app. Very frustrated as I would like to use the very simple video editing capabilities and our organization pays for the entire CC suite. I have started using Canva as an alternative, which has never crashed on me.  Here's what happens:I open the web app in Chrome or Edge on Windows computer managed by my organizationI don't do anything (just stay on homepage. no clicks, no open project, just wait)It crashes. Always. It crashes with both Chrome and Edge and in regular and incognito windowsChrome is up to date: Version 140.0.7339.208 (Official Build) (64-bit)Microsoft Edge is up to date: Version 140.0.3485.81 (Official build) (64-bit)Recently cleared cache and cookies and it still happens No error message - browser just closes when the web app is open  

When I add photos in collage maker, the application hangs and restarts and doesn’t give the collaged image

I created a 5-page animated portfolio presentation in Adobe Express. Earlier, the view-only link was generated successfully, but after deleting the old link and trying to create a new one, Adobe Express always shows this error:“We couldn't publish your link at this time. Please try again.”My project opens and edits normally, but publishing/view-only link creation fails every time.I already tried:Different browserClearing cacheLogging out and logging inDifferent internet connectionTurning remix on/offDuplicating the projectI also have Adobe Premium access through Airtel Thanks.Please fix or refresh the publishing system/cache for this project.

Copying and Pasting do not work in Adobe Express, for days now. CTRL C and CTRL V shortcuts do not work, either with objects or in text edit mode, and neither does right-clicking and selecting copy/paste from menu. Nothing happens. Copy & paste functions work everywhere else on my system. This bug happens in multiple browsers (Chrome + Edge), and I have deleted all caches and browsing data. Clipboard permission already allowed. Cut (ctrl x) deletes but does NOT copy to clipboard. Cannot paste copied content into any external app, but can paste text from external app into a text box in Express.

IOS26.4.2iPad Pro 13 m5習慣用ＡＰＰ，剛剛要查網頁版行不行結果說我版本不對應該是貴ＡＰＰ 還沒跟上才對喲我在檔案之中用原本兩指移動，可是在ＰＲＯ會出現抖動的狀態（shake)(not the REST or no moving)但我在ＡＩＲ的版本不會，兩台手勢指令皆相同無更改

There seems to be a bug with sizing limitations as I’ve run into errors in an attempt to go over 48in. This is necessary for banner design and printing projects. Adobe instructions suggest it’s doable but the errors prove otherwise. 

Issue summary: When I start making a voice over, everythings works out, but it stops recording, when the scene ends. Totally annoying, because some of the scenes are very short… Now it tooked even longer to make a good voice over and although it isn`t as good as it has been before the bug. Product & version: Adobe Express (web) Platform: Microsoft Edge, lastest version Steps to reproduce:  Making a video:  1. Adding different scenes 2. Producing voice over, try to make it longer then one of the scenes   Expected result: Voiceover should not interrupt, but continue Actual result: Voiceover stops at the end of the scene Please fix that :(

I keep getting booted out of a project due to an error that says "Can't save" I’ve tried to create a new project in Adobe Express multiple times, and as soon as I upload a photo into it, I get an error message that says “Can’t save” (screenshot attached). I have tried clearing my cache, signing out and back in, and restarting my computer.

This thing is ALWAYS directly in the way, it doesn’t disappear, and when you zoom in; the document auto-scrolls so I can’t see the whole thing. Please fix this, so it either disappears, moves, or has a toggle switch. It makes aligning small objects at the top-center infuriating. Also, Please allow zooming in, without auto-scrolling the document out of bounds in a way we can’t control or adjust manually. Thank you very much, sorry, love you.  

I clicked the button “use design tools”  in Acrobat Pro by mistake and now Adobe Express has injected itself into the default browser and takes over whenever I try to open local HTML files. WTAF.I was not warned/prompted for permission to make this change and there is no obvious way to remove this behaviour. I urge somebody at Adobe to provide a fix immediately. This is unacceptable. 

[moderated for inappropriate language] Close it down so that people don’t waste their time. I should’ve done this project on another platform.

The navigation bar and table of contents work when editing a web page, but do not in preview or publish.Edit mode - URL changesPublish mode 

Issue summary: The animated character ‘Sticky’ moves his arms as expected during a voiceover animation. Some of the animated movements makes it appear his arms are broken. Product & version: Adobe Express Platform: All platforms and browsers Steps to reproduce:Create an animated character sequence, choosing ‘Sticky’ as the animated character. Record a voice for ~30-60 seconds, long enough for the animation to move through a range of movements. Watch as ‘Sticky’ moves his arms into very unnatural positions.Expected result: The arm should reflect normal range of movement Actual result: The type of arm injury you typically see in a ‘sporting event gone wrong’ video Attachments (optional, but VERY helpful):    Good arm movement example 1Good arm movement example 2  Broken arms: Ow! Broken arm movement example 1Call 911… Broken arm movement example 2 

When I open a file within a certain folder they keep crashing.  How to mitigate that, it seriously hinders my workflow. I get this code; UUID: a40cfd40-e0b7-4e83-94fa-554a5dc746ab  

I have created a brand and uploaded my own fonts. Now I am testing out the Generate Template feature, every time I try to generate a template using the Branding, the preview of the template appears correctly, then I click on Edit Template and the text on the template does not appear, it is as if the text is transparent. Also each text box has an ! next to it.The text is there in the text box, in fact if I change the font to one of the defaults it appears. 

Whenever I try to scheudle an image, it tells me that ‘something has gone wrong try again later’. It’s been going on for over 24 hours. I can post live and previously scheduled items are also okay but I can’t schedule anything new