Bug Reports

I had a class sign in to Adobe Express on Monday. They joined a classroom and were able to see an assigned design. Today when they logged in they did not see the "Classroom" tab on the left side navigation. Many students also received an error message stating that they Safari was out of date. Students have updated to the latest version avialable for their generation of iPad and still see that same result. This has happened even after clearing cache and browsing history.

I was invited to several projects but I cannot access them within my account. The mail adress to which the permission was set is the same as the login adress. What can I do?   Thanks in advance! All the best Florian   {Title has been moderated by the Mod}

When copy a table from excel into adobe express, it will become a pic in before. But tonight suddenly changed to excel table in adobe express. 

I can't pick the second color in the custome Duotone. There's no swatches to pick.  The first one picks automatically. But the second one can't be picked. The swatches on the image is gone. 

On mobile devices, webpages created in Express using a split-screen layout often fail to scroll.When scrolling down the page, the view appears to “lock” or stop responding for a painful amount of scrolling, giving the impression that no further content exists.After repeated or prolonged scrolling attempts, the page will eventually continue. The issue occurs even with minimal content (plain text and a single image) and seems worse when there is a lot of content in the aside panel. This hasn't been a problem in the past and appears to be a problem on a range of Android devices (Pixel 8a & Pixel 10, running Chrome).

i'm using adobe express for 2 weeks now but today i can't download the video i made today i don't know why

On Android (Pixel 10 Pro),  using Adobe Express to remove backgrounds from pictures works and I can replace with a solid color.  However, if I try to then open the picture in the editor, it just hangs on the exporting screen and never opens it there. I have cleared cache, reinstalled the app, made sure everything on my phone is updated, etc.

Hello I appear to be having issues resizing elements. It is as if the element is locked. I have tried numerous elements and it appears to happen to all types.  I have tried on my Samsung phone and PC and still the same. I have cleared cache and that has not worked. This has not been an issue previously. Is there a known bug?

New bug this week:Select an objectNo editing UI appears, and the arrows do not move the objectThis means that in order to work, every single time i select an object, i first have to tap "edit" in order to edit it. It's such a waste of time. Please fix it.I also despise the fact that the edit menu isn't sticky - the sliding back and forth is really distracting. I'd like to have the edit menu always there. I hate that the canvas moves around on screen.

Desktop > Windows > webapp   An update have been announced that we would have the ability to crop according to .svg files saved in libraries. It was supposed to show the .svg shapes (effectively acting as masks) in the crop menu, but it doesn't happen to me..   It's in regard of the newsletter here:https://new.express.adobe.com/webpage/26QJvNnFzb0jO/remix(Custom crop shapes)  

When viewing classrooms the Classroom actions button is invisible. If the mouse hovers over the right location at the top right in tile view or under Action in the list view, a grey button will appear. When clicking the button it turns black and a dropdown appears with edit as an option. Clicking edit brings up the appropriate menu. This is the only way a teacher has access to delete a classroom.  This occurs regardless of view. On the android app the user has no buttons to click. This behavior doesn't match documentation for deleting a class from the My classes area.    The unselected sytle is as follows.   

I work on Android, lately I cannot load My Stuff on the App which I have reloaded numerous times, switched on and off, cleared Cache, Cloud. I have tried everything.

I would like for you guys to work on the animate character part, it is misbehaving when ever I browse a file to generate a cartoon video, it says error

Hello,  I have exported many 6-8 minute long 1080p videos in the past, but in the last two weeks I've consistently been met with errors loading clips, and many, many slowdowns and even crashes.  Now, Adobe Express will no longer export my video projects at all. Around 77%, it always displays "Error occurred while downloading". I've tried changing the resolution, I've tried duplicating the file and even transfering everything over to a blank project.  If there is a way to simply send the project to Premiere, I could just do that and finish it there, but there does not seem to be a way to do that other than downloading the mp4- which has now become impossible.  Thank you for your assistance.  Newest version of chrome (updated)Windows 10Adobe Express Premium. 

Can't use Animation from Audio in Adobe Express Mobile. I have tried uninstalling and reinstalling, force closing the app and restarting the device. The problem persist again. I have attached the screen recording. Please rectify this asap.

Updated my graphics file and waiting for past 10 minutes to download the PNG image. App indicates 'Working on the file...' and not allowing to exit or download. Please fix the issue...

Ранее я создавал проекты, на пробной версии и рабочей. Но они пропали с переходом на другой профиль, прошу вернуть эти проекты и перенести их на третий профиль

The app used to allow choosing mp3 files earlier, but it is not allowing now. It says we can choose mp3, wav or mp4 file as well. But when I try to choose, it simply disables all other options except mp4 files. Please find attached the  screen recording of the issue. App Version 29.4.1

Adobe Express mobile app no longer lets me select mp3 files in Animate characters, they show but they're greyed out, I used the web version and it works. I've already cleared cache and restarted the app but it doesn't work. I believe the bug started last week.

Hi, I was trying to duplicate my file and it didn't work. After that, everything is gone from Adobe Express. It is a general bug ? It doesn't work on the mobile app too. Thanks

I was working on a webpage, and it saved every time, then I came to finish it one day, and all my data, pictures, template, font, everything is gone. And not only is it all gone, but it's an exact copy of an entirely different webpage I completed, and I don't know how to recover the lost data. 

Is it technical that the text is almost too small to read in Elements?

Many reports about users not able to use the AI Image Generator app by Adobe in Book Creator. Received an error of “You have no more generative credits left to use this month”, despite a positive credit balance for all users

I paid for the premium subscription and they're still asking me to subscribe again, what should I do!?

After the latest Adobe Express update, all my Project Subfolders—and the client content stored within them—have disappeared. These projects were also shared with my clients, which has now disrupted their access to shared data and templates. This has caused significant dissatisfaction in my client collaborations and undermined trust in the reliability of your platform. I spent over an hour trying to understand whether my work could be retrieved, delaying my deadlines and negatively affecting my clients. Additionally, the removal of folder organization and the new UI—requiring more clicks to access assets, templates, and files—has made the workflow far less efficient and noticeably time-consuming. The sudden disappearance of my work has made me question the reliability of storing files in Adobe Express. Losing hundreds of hours of work without consent is unacceptable, especially for a paid service. This experience is pushing me toward considering alternative platforms such as C