Bug Reports

Bonjour, il est devenu impossible de faire des modifications sur l'application avec des photos prises avec l'iPhone. J'ai mis à jour, éteint, redémarrer, une dizaine de fois mais sans succès. Voir message indiqué dans pièce jointe. 

None of my files are loading. Tried on every device, cleared cache, tried 3 different browsers.I have the new mac book pro and tried it through safari and chrome. Also tried it through my microsoft laptop using microsoft edge. Also tried my IOS iphone 16 Pro through the app and nothing is loading. 

I'm using Safari Version 18.3, on Mac OS Sequoia 15.3.  I use express daily, nothing has changed on my end. I am able to get the home page to load but once I select the option to create a new graphic, or even pull up a previous one, it just stays in the "get everything ready" mode. Nothing ever loads. When I am on the home page, it shows I am logged in, and my previous work at the bottom, etc, everything looks good, but once I try to work on content, everything goes blank with log in. 

Is anyone able to help me access the Adobe Express scheduling tool? I have a premium membership through my work, and when I try to access the scheduling tool, I either get booted back to the main Express page, which doesn't have a share option, or I get the error "Can't access document". It happens on both the web browser and desktop app versions. 

I’ve been facing a Dynamic Text Layout bug in Adobe Express on iPhone for over a year. I tested on 3 different iPhones, reinstalled the app many times, even reset my phone, but the issue persists. It worked fine before, then one day it started and never stopped. Since then, Adobe has released many updates and new features, but this major bug is still not fixed—so it seems to be an Adobe Express issue, not my device. The bug:• After adjusting line spacing in Dynamic Layout, resizing the text box resets the spacing back to default.• Touching the spacing control restores it, but then the text shrinks.• Every resize repeats the problem, making consistent layouts impossible.

The duration function is not working while creating my videos. I have to do it manually it takes a lot of time. Please help.

 How do I solve this?  How do I even start over?  This requires too much work of cut and paste and duplicate and crop!  Oh my!  What do I do now? 

Adobe Express en iOS (app y web) se bloquea al abrir proyectosDescripción:Antes podía editar mis proyectos en iPhone sin ningún problema. Desde hace unas semanas, al intentar abrirlos, la aplicación entra en un bucle: se abre, se cierra inmediatamente y bloquea el acceso. Esto sucede tanto en la aplicación oficial de Adobe Express como en la versión web desde Safari y otros navegadores en iOS.Dispositivos probados:iPhone 12 Pro Max con iOS 18.6iPhone 16 Pro con iOS 18.6Comportamiento:En ambos modelos ocurre el mismo problema.Los proyectos que antes abrían normalmente ahora generan cierre inmediato de la app o bloqueo en la web.Algunos proyectos sí cargan, pero varios ya no abren en absoluto.La última actualización de Adobe Express (instalada hoy, agosto 2025) no corrigió este problema.Comparación:En Android (última versión) la aplicación funciona perfectamente.En la versión web desde Android también funciona sin fallos.El error aparece exclusivamente en iOS, tanto en app como en web.Im

I've spent hours over the last few days making a long form video. Images and video were added, along with vocals from 11 labs which I pay for. Now it's disappeared. I literally cant understand why I'm paying for this. It's not good enough.  It's glitchy and slow. And now work dissapears like magic. 

Hi everyone, I need some help. I had a portfolio website on Adobe Express that was working fine up until about 18 days ago. Now, whenever I click on the link, I get a “404 Page Not Found” error. I’ve tried refreshing the page multiple times, but it still won’t load. I’m not sure what happened because the site was working perfectly before, and now nobody (including me) can access it. I also tried checking on Adobe Express itself, but I still can’t figure out what’s going on. Does anyone know why this might have happened or how I can fix it? Any help would be greatly appreciated. Thank you! 

Hello, I am encountering an error message when trying to open a file both in the Web app and via browser: We've encountered an unexpected problem. Try refreshing the page or return back to home.UUID: 25589135-39e9-4bf3-83fa-a7aa7de0dc8e  I have tried logging out/back in, signing out/back in.If you can please assist, that would be much appreciated. Thanks

I don't know if this is a bug or intentionally trying to be creative, but I tried to create a banner with two specific words and good lord, the AI misspelled the words in all 12 versions! One of them I would have liked to use but then I would look like I can't spell or can't proofread, neither of which makes sense. Can you fix that?  This is what I entered: "the words surviving dating in stylized form with faces of women of different ethnicities colors purple, lavender, rose pink, black, white and orange accents" so you can try it and see the hot mess results for yourself.  Using Windows 11 and Creative Cloud for which Adobe Express is a part of the license. 

An assortment of buttons are unaviailable on mobile app when in a file. This buttons include the save icon and "..." for more options

El video corre bien con la capa en screen de un efecto que está en .mov pero cuando exporto, sale blanco.

Hello,  after the updates, that has been made, I miss my favorite functions:  the old link was: https://new.express.adobe.com/tools/animate-from-audio the new should be:https://www.adobe.com/express/feature/video/animation/audio but clicking on "create" the page stays blank. Is the funcion hidden in another part? I check also in the menu. with this function I could put an audio file in the program and got an animated "cartoon person" as a video file as result. Thanks, Martina

There were no issues to begin with then stopped working.. Rebooted Reconnected to tiktok Verified token Rebooted Uninstalled desktop. Started free trial with credit card

Bonjour,J'ai réalisé pour mon travail une vidéo de 20 secondes sur adobe express en format 3960x72 pixels.Cependant, au moment de la télécharger en .mp4 cela ne fonctionne pas mais en .gif oui.Le problème c'est que j'en ai besoin en .mp4...Le message d'erreur est dans la capture d'écran jointe.Merci d'avance pour votre aide,Seb

When attempting to download a project as an MP4 file, the download process fails to complete on both the web version and the mobile app. Expected Result The project should render successfully, and the MP4 file should be downloaded to the device's local storage.Actual ResultOn Web: The download progress bar appears and 100% complete, but No file is downloaded.On Mobile: Tapping to download icon may become unresponsive. The file is never saved to the device's gallery or files.Troubleshooting Steps TakenCleared browser cache and cookies.Tried using a different web browser (e.g., Chrome, Firefox, Edge).Reinstalled the mobile app.Restarted both the computer and mobile device.Attempted the download on different Wi-Fi and cellular networks.The issue persists across all platforms and troubleshooting attempts, suggesting a problem with the export service itself.

Hello Adobe Express Team,I would like to share some feedback about the View-only link feature. When I copy the link and open it on my iPhone 15 Pro, navigating between pages is very difficult.Tapping once or twice does not move to the next page.The only way is to drag the page, but it is not clear whether it has worked or not.Ideally, the next page should slide in smoothly as a whole when swiping, so it’s visually clear.Alternatively, a simple single-tap navigation would make it much easier.If the intention is to prevent accidental page switches with a single tap, then making the page transition more obvious (like a full-page slide) would still improve the user experience a lot.This issue makes it hard to review multi-page documents on mobile, and I hope the navigation can be improved.Thank you.   

I worked all day on a presentation slide document to have it complete deleted with no warning and I can not find it anywhere in my projects. This is awful, I spent more than 5 hours on this presentation to have everything just gone without me even closing the browser.  Screenshot is the pop up.  

I have spent HOURS and even full DAYS designing logos and products for my husbands business over the past few weeks.  Upon downloading them I find them to be less than 1 MB in size, sometimes even less than 100 kb.  I have pro, I have tried resizing the image to extemely large sizes, and I have tried downloading as a pdf and converting. I have tried on my desktop and my phone. No matter what I try, the image quality remains tiny.  Upon searching the issue I find users have been struggling with this issue for years with no fix by the company.  I sure wish I would've known about this before I wasted all this time. This is incredibly disappointing for a company with such a well known name in the graphic design world. Canva has the ability to choose quality of download, so theres no reason why Adobe still does not after three years of reports of this issue. If I am missing something, please advise.  

Hello, I've had this ongoing problem for a while now, anything I download the quality becomes terrible and blurry. I've had support recently from customer service, I provided them access to my file and they improved the quality issue slightly, however, it's becoming worse now and quite frankly I'm getting fed up with the platform as it causes me so much friction. Please help resolve this issue!

This image looks fine while editing but when downloaded the quality is very poor

I created multiple display ad sized assets in Adobe Express and when I export them, the quality is really low. I have tried all the ways to export to see which is better res and they all export low quality. I am having to bring the ads in PS and redo some things but since I created all of these in Express, it would be a pain to redo them all in PS/Ai when the quality looks fine when working within express, only when the asset is exported, the quality is gone. Is there a better way to export small sized ads to retain the quality?

Keep getting a 502 Gateway Error when trying to add connection to LinkedIn. Wanting to see if it works before going premium.