Bug Reports

Hi all,  I am experiencing some issues when trying to access the schedule function in adobe express and when I click on the button from the home page, it just refreshes the same page. I have tried in different browsers as well as the desktop app and nothing has worked.

Hey there, I was removing the background of a video and it was able to just fine, but when I downloaded an export, the "cutout" of my subject seemed to be lagging behind the movement of my subject by a couple frames. Resulting in some moments where part of the subject was cut off and in others, where the background was still partially showing. As far as I can tell this isn't happening in the preview on Adobe Express, just the downloaded version of the video. This occurred with every resolution option and with both 16:9 and 9:16 aspect ratios. Is this a bug or am I missing a setting?

I have updated my profile settings in Adobe Express to Hungarian Format, but the time for scheduling a new post in Scheduler still shows the 12-hour format. Do I need to update some browser settings, or is this an issue in the app?

I created a short book trailer video in Adobe Express to post as a reel but when I try to schedule it, all I can see in the previewer on my desktop is a static image. Scheduling seems to work on my phone but I'd rather do it on my desktop.I'm on Mac OS using Firefox.Is this a bug? Do I need to use Chrome?    

For some reason, I am no longer able to access any of the elements, media, etc. that is on Adobe Express. I uninstalled and reinstalled the app and am still having the same issue.

Bonjour,Depuis aujourd’hui, le menu "Éléments" d’Adobe Express ne s’affiche plus correctement. Lorsque je clique dessus, l’espace où les éléments devraient apparaître reste vide, alors que tous les autres menus fonctionnent normalement. Ce problème se produit sur tous mes projets et sur différents appareils (PC et mobile).J’ai déjà essayé plusieurs solutions, sans succès :Redémarrer mon PC et fermer/reouvrir Adobe ExpressVider le cache et les cookies de mon navigateurTester en navigation privée et sur un autre navigateurDésactiver les extensions de mon navigateurVérifier ma connexion internet (qui fonctionne parfaitement)Me déconnecter/reconnecter à Adobe ExpressTester sur un autre appareil (PC et téléphone), même résultatSi quelqu’un a rencontré ce problème et a trouvé une solution, je serais preneur ! Merci d’avance pour votre aide. 

O have tries several times with different projects, I can't download anything from the APP. I logged out, cleaned cache, but still nothing. This application cannot be used in these conditions!

Hi,AE is not loading my images and stays in perpetual "loading" function (see screenshot). I've rebooted the online app (Google Chrome is up to date V134.0.6998.166). I'm not able to upload images either.Are there issues with the app right now or is it just me?Thanks

Every time I go into my app to type in something it restarts the app and doesn't allow me to put any text in or any text out. It has gotten worse over the last few weeks to a point now  I cannot finish my flier I have restarted the app please help. I pay for this and need it for work. 

Hi there, I am resizing a video and have received the following error, with error code UUID: 50abe1ce-8e70-4948-bdcd-324ebabd27e8: I have cleared my cache and cookies, tried using two different browsers (Chrome and Brave), and have had no luck resolving this. Any fixes?  

Das System zeigt mir einen vollen Speicher. Aber keine Datein zum löschen.

Desde navegador hasta la aplicacion de ADOBE EXPRESS intento descargar video de proyecto y no me deja, ya borre cache de navegador y no me deja descargar video aun. Agradeceria su apoyo.

My issue is that the scheduler isn't saving the link after I add it to my pin. It shows as saved, but once I exit and return, the link is gone. I've tried repeating the process several times, and the link is always missing, although the image and description remains. I've tested it on Chrome, Firefox, and the iPhone app, and the result is the same. I've tested several different links to see if it's a formatting issue but it hasn't resolved. I've had to cancel all my upcoming scheduled pins.

Hi, I’m facing an issue in the Adobe Express iOS app while trying to animate characters. I keep getting the following error message:Oops! Something went wrong while creating your animation. Please refresh the page. I tried refreshing the app multiple times, but the error still persists. Is anyone else experiencing this problem on the iOS app? Any solutions or suggestions would be greatly appreciated. 

The punctuation on the different fonts isn't working in my adobe express. It's showing the same types of quotation marks no matter what font I use.

The primary issue I'm having is that the "Your Stuff" menu seems not to be working, and is not loading my files.Pertinently, I think one of the reasons responsible for the lagging response of the "Your Stuff" menu is that the menu is overloaded.For instance, I simply wanted to delete the file I was currently working on but could not find any trash can /delete icon and to make things worst I couldn't access "Your stuff".I think for optimal performance and best user experience, you may need to decongest the "Your Stuff" menu and include trash can or delete icon on the top toolstrip bar and also include "delete current file" under the File menu option.

Audio files not playing in Express, 

As you can see in the image, the text has a shadow, while I never selected that. This has happened a few times before. Manually adding shadow and then removing that shadow luckily fixes the problem, but it is still a bit annoying. I'm using the iOs app on iPad Air 5, with the latest software update.

I noticed, at first, that one of my pieces of text only saves the first line and deletes the rest. Which wasn't too bad, since it was only three lines in total and contained only a few words... but every time I add them back and refresh the page, the same issue happens, and I still only have the first line. And then I decided to go through the rest of my document to see if it was happening elsewhere (and that would have been even more horrendous, since the rest of the pages contain paragraphs and more complicated stuff)... and that exact issue, thankfully, wasn't happening. But, instead, it straight up deleted certain pieces of text: some titles I had for certain pages. It's really odd, and idk why it's doing this.The worst part is I can't even get them back since Adobe Express isn't even registering that it's doing deleting them, so I can't get even get a previous version of my files (because it's happening to two that I've opened... I haven't checked with any more, since I don't want

Every day this program works differently. Nothing is ever works well more than a one off. No consistancy.   From randomly adding signatures on random areas of page (then not seeing it until I sent for all parties, then have to re do and re send all over again..), to now this garbage "adobe express" adding random text, changing addresses, and removeing signatures from the orginial doc...(I only brought doc to express, as regular adobe would not let me fill simple form without completly editing it), which I completly filled out, then looked up at page one to see all this rabdom info...????    [Abuse removed by moderator]

Every time I try to zoom via pinching the trackpag on my macbook in the safari browser, the website crashes with this message:A problem repeatedly occurred with"https://new.express.adobe.com/id/urn:aaid:sc:VA6C2:e6c4c4fb-d671-55a8-ab8b-fb348cf9ed1d?category=elements&tab=shapes"

I'd like to understand why the schedule feature ins't showing on my account. On Share button I can connect to social media, share posts, drafts, etc. But when I go back to Adobre Express home and click on Schedule the calendar calendar quick opens (image below), then it sudden redirects to Adobe Express home. So I cant access and manage the calendar.  Does anyone has any answer other than "Calendar doesnt work on Enterprise account" or "Try to log out" or "Try a different browser"? Its a shame if we can't use this feature.

I've had a issue since using adobe express with the crop tool.whenever I'm moving things around it will show up and a lot of times will crop things I don't want cropped!its extremely frustrating I'm trying to drag something and it pops up I x out of it and it crops whatever it was on anyway!it isn't selected I'm nowhere near close to said "crop tool" but it insists I crop things I don't want cropped I guess.as a man of very little patience and high blood pressure I'm sure that these glitchy things will eventually be the death of me and you can explain it to my children it's because you couldn't get it right.

Hi, I have posted about this already but have no solution. I am creating templates in my Stuff  and then I 'share' the template with restrictions like layers locked etc to a brand folder for others to use (but not mess them up). But when I go back to the file in my stuff  it has also become a locked template stating 'the author that created this template has restricted it' but the aithor is me!! It means I have no way of making any adjustments to the files I have created if needed and I often do as things do change as we all know. This is a huge issue for me as I had built a library of files that have templates created from then but they are locked on boths side, in my stuff and in the shared brand folder. Where is this going wrongStep 1 - I create a new file and add all my assets to itStep 2 - I lock elements and layers and allow restricted editing to text and imagesStep 3 - I hit the share button and push it to templates with restrictions like  "don't al